Caserta

BACKGROUND

Introduce your business and what you do there.

I’m the CIO at the Risk Management Foundation of the Harvard Medical Institutions. We’re also known as CRICO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Caserta?

Our mission is to protect our providers through malpractice insurance and deliver analytics for patient safety. We’ve been doing analytics for a long time, and our environment was growing old. Caserta was brought onto the team to create a reference architecture as well as a short, medium, and long-term plan to address the cost and skillsets required to deliver.

SOLUTION

What was the scope of their involvement?

The key deliverables over our eight-week timeframe were to create a Cloud Native analytics reference architecture. Then, they were responsible for recrafting our current analytics data into the new reference architecture. We wanted a plan for creating the architecture and them moving our existing process into the new Cloud Native environment. Within the plan, they showed us what tasks could be done in the immediate term and short-term. 

What is the team composition?

They’re a small organization, and we were able to work with Joe (President), who wrote the book on the field of data warehousing. This is truly their space of expertise. Additionally, we worked with 4–5 others to deliver the solution. That involved a solutions architect, a project manager, and a business-oriented architect. 

How did you come to work with Caserta?

Joe is the guru in this space. I attended a conference and heard a presentation that he gave about creating future architecture with current business capabilities. It was very compelling, so we connected.  

How much have you invested with them?

Including travel expenses, we spent $258,000 on the engagement. 

What is the status of this engagement?

We started working with them in September 2019. Everything was complete, vetted, and presented by November of that year.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered on time, on budget, and opened their plan for execution. Peers and others in my network praised the plan, saying that it would be exactly the right architecture to fit our needs. It was clearly a strong deliverable.  

How did Caserta perform from a project management standpoint?

They were very easy to deal with. We never had to go back and forth about change requests. If a problem arose, they simply took care of it. It was fortunate that we had a strong project manager on our side. Their project manager was taking care of personal issues during our project, and others were happy to step in to make sure things were delivered on time. 

What did you find most impressive about them?

Their solution architects are exceptionally knowledgeable about this space. They made a commitment and did whatever it took to deliver on their promises. Their work ethic and deep knowledge of data warehousing really stood out. 

Are there any areas they could improve?

There was a bit of a gap in project management. I’d encourage them to focus a bit more heavily there.

Do you have any advice for potential customers?

Their solutions architect was fantastic, easy to work with, and great at explaining new technology to the business. I was very pleased with them.