Bytecraft LLC

BACKGROUND

Please describe your company and your position there.

I am the CEO of Red + Blue - a company dedicated to supporting police officers' and firefighters' mental health.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bytecraft LLC?

We needed to develop an MVP app to run pilot tests with our first customers. The goal was to get not just a wireframe up and running, but a fully functioning app that we could get true user data on. I am on the business side, and not technical, so Bytecraft was essentially an outsourced development agency for us.

What were your goals for this project?

We had a number of features that needed to be built, as well as designing a secure system that would ensure that we could maintain our first customers' confidentiality and trust. This was a major undertaking for us, since it was our first MVP.

SOLUTION

How did you select this vendor?

RFP out to 3-4 other design companies that had all come recommended from friends and colleagues. Had a specific set of features in mind, as well as a timeline. Bytecraft was able to meet those timelines while providing personalized support, and so they were most qualified for the job.

Describe the project in detail.

We met every week, and I used them to help with the design from my initial mock-ups. Features required a native survey (fully customizable), ability to add videos, resources, activities, contact information, and one-click phone calling, all segmented by user attributes (e.g., each department has their own custom back-end essentially), as well as a user-friendly backend that allows for editing of features within the app.

What was the team composition?

I interacted with Rustam and one designer, and allowed Rustam to manage his team as he saw fit.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our customers are really excited about this app. We're just starting to roll it out, but they say "it's lightyears ahead of what we currently have." A lot more to learn, but a great start!

How effective was the workflow between your team and theirs?

Weekly meetings and constant, very responsive email communication to make sure we were kept up-to-date on everything. For sure, I was responsible for some QA, but Rustam had been clear about this from the beginning, and I was planning on doing that anyway.

What did you find most impressive about this company?

Highly collaborative and price effective. Bytecraft LLC is great for startups on a tight budget that still want a highly professional project. Ability to outsource work offshore with an on-shore project manager (Rustam) is a great value-add.

Are there any areas for improvement?

Need the QA function to make the beta testing seamless, but they know that and are working on it!