What evidence can you share that demonstrates the impact of the engagement?
Their skills are in line with our requirements. The program has received testimonials from the large shopping malls that use it.
A marketing agency arranged people at the wayfinding devices to create buzz and get shoppers to pick them up. Bravelab Software House cooperated with the marketing agency, their executives, and our directors. The relationship functioned well. The event was very successful and it was great for the shopping mall.
How did Bravelab Software House perform from a project management standpoint?
The experience has been good. They’re dependable and reliable, are always on time, and have no trouble extending the scope.
The CEO manages the company well. He’s on top of everything, acting as project manager and engaging deeply with clients to understand the scope. He tracks the work, guides his people, and directly provides employee reports and detailed statistics. Once the engagement ends, he reports on the number of hours spent on each task. He works hand-in-hand with us, liaising between us and his staff, which is unusual in IT.
They hold daily stand-ups and briefings. We communicate through phone, email, and in-person meetings. Whenever something needs immediate attention, we bring them in.
What did you find most impressive about them?
It's impressive that they work night shifts. Even the CEO did night shifts at our office when we launched. That's unusual among businesses that work from a fixed scope and price, because the software is never ready and the client always wants to extend the scope. Although we didn't entirely define the scope, we've still extended our arrangement.
Are there any areas they could improve?
We try to reach the U.S. or global customers. They don't have enough global experience or proficiency to speak to global customers. They are a local software house who which larger players outsource because in-house development is complicated.