What evidence can you share that demonstrates the impact of the engagement?
They are very committed and really put their effort in to make the product as good as they can. bPol works as if they were on the team; not serving just as consultants who want to solve something in the short term but really make something that will work in the long-term as well.
It's been a very good experience, and they have been very proactive in searching for improvements. They also bring up challenges to let us know what can be improved, helping us move forward.
How did bPol perform from a project management standpoint?
bPol works remotely, and we communicate with them via Microsoft (MS) Teams. The project manager we had previously helped us to structure the project. Now, we only work with developers, so project management is more on our side.
The developers are really keen to make sure they are making progress and that they have enough work. If they don’t receive enough information, they are very proactive in bringing it up and highlighting the risk if we go forward with certain decisions.
They have been very willing to follow up. We have a weekly call with them to make sure that everything is going well and if there are any issues, they are very fast in proposing a solution that we can agree on together.
Starting out with an outsourced relationship can be challenging because it brings up communication challenges due to having the team work remotely and having people outside the business because they don’t know exactly what the pains of the business are.
In this partnership and working together with bPol, we have understood how we can improve our process together. This is thanks to their feedback and their willingness to do things according to our needs, improving or changing the way that we define the scope of the project accordingly.
What did you find most impressive about them?
They are expert developers with very strong skills and great personalities. It isn’t just about the skills but also about caring enough to make it work and having a business orientation.
bPol works as a consultant for us, but they are really integrated into our tech team. We work really closely and have a strong partnership. We don’t just outsource work to them; they are a part of our tech team.
Are there any areas they could improve?
They could’ve given us more of a heads up at the beginning of the collaboration about what we as the client should think about for the project to be as successful as possible.
In general, they're open to receiving feedback from us when it comes to things that we feel can be improved or aren’t working well. In general, the main challenge when outsourcing is about the communication process and understanding the business.
Do you have any advice for potential customers?
Work with them because they are a good partner. Not only are they a supplier that will develop what you ask for, but they will also engage in any way they can to help you succeed.