Stop the Bottleneck in Your Business

Bottleneck Virtual Assistants offers professional growth opportunities for ambitious leaders by creating an efficient and systematic approach to identify, hire and cultivate team members who focus on specific roles and responsibilities.

 
$5,000+
 
< $25 / hr
 
10 - 49
 Founded
2016
Show all +
Springfield, MO
headquarters
  • 2348 E. Seminole St.
    Springfield, MO 65804
    United States
other locations
  • Philippines

Portfolio

Key clients: 

medical billing

administrative support

call center

sales (inbound/outbound)

therapist assistants

marketing assistants

bookkeeping

web developers

graphic design

audio/video editing

engineering assistants

Reviews

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Virtual Assistant Services for Vacation Management Startup

“I’ve always felt very comfortable working with the resources they found me.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2017 - Ongoing
Project summary: 

Bottleneck Virtual Assistants sourced, interviewed, and assigned two virtual assistants for a client’s startup and realtor business. These resources manage a CRM, vendor emails, scheduling, and accounting.

The Reviewer
 
1-10 Employees
 
Queensbury, New York
Erin Steinbach
Founder, GetSet.co
 
Verified
The Review
Feedback summary: 

Bottleneck Virtual Assistants finds top-notch talent and selects candidates that are individually tailored to a client’s needs. They made the interview, training, and onboarding process seamless and maintain structured processes. Trustworthy and talented, the virtual assistants excel at their role.

BACKGROUND

Introduce your business and what you do there.

I own a couple of small businesses, but the primary one is Getset.co. It's a vacation management startup. I've been working in the market for 25 years. When I retired from a day job, I started this company as a side project. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Bottleneck Virtual Assistants?

I needed a competent assistant. My previous job was a dispersed work environment, so I felt comfortable using a virtual one. As a small business owner, I lacked the financial resources to hire a domestic administrative assistant. I wanted to hire an international team with the relevant skill set to help my company. 

SOLUTION

What was the scope of their involvement?

Bottleneck Virtual Assistants assigned a virtual assistant who has worked with me consistently for more than a year and a half. I initially hired her part-time before transitioning her to full-time based on her phenomenal work. She has helped me develop a more technology-based business, handling most of the backend accounting on our software system and managing email communication with vendors. As for scheduling, she arranges the cleaning calendar for our vacation rentals.

I'm also a realtor and recently hired a second resource to help me manage real estate. After I described the type of person I want to hire, they assembled a list of candidates to interview. I could not have gotten a better-suited assistant; she has relevant real estate experience and brings a lot to the table. Currently, she's working on a CRM.

Beyond my projects, Bottleneck Virtual Assistants provides billing services for my husband who just started a small handyman repair business. They've helped him follow up with customers who haven't paid their invoices, keeping the backend on track so that he can concentrate on the frontend.

What is the team composition? 

Bottleneck Virtual Assistants offers a service to manage their assistants' work. They can track their hours and make sure they're at work when they're supposed to be by taking and sending screenshots when they're logged in. It was especially helpful in the beginning. We've built a trustworthy dynamic at this point. Managing a virtual employee is different than it is for in-house resources. 

How did you come to work with Bottleneck Virtual Assistants?

I found Bottleneck Virtual Assistants through a Google search. I was impressed by how much they care about and represent their assistants. They function as an H.R. department if there's ever an issue. I want my employees to feel secure and protected. Additionally, the company is working on providing health insurance for their employees, which is important to me. 

How much have you invested with them?

I've probably spent $22,000 over the last year and a half. 

What is the status of this engagement?

We've been working together since May 2017. Our relationship is ongoing, and we look forward to the future. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I hired my first assistant within the first few months of founding my startup, so I don't have any comparative data from before and after. My quality of life has definitely improved since I've worked with Bottleneck Virtual Assistants. I trust my assistant. She's very attentive and detail-oriented. 

The option to work at home without being interrupted by coworkers is a positive of working remotely, so she is very focused. I was always being pulled away and sometimes missed tasks or left them incomplete. Now, I can delegate many of those responsibilities to my assistant. She works on the processes we developed together automatically and independently. We are very clear about what her hours and what her role entails.

How did Bottleneck Virtual Assistants perform from a project management standpoint?

Our arrangement includes a 15–30-minute daily Skype call to touch base. The rest of the time, we email each other for short messages. The team has a very good system. Training and onboarding didn't take very long. We worked together to find a method to use the new software our company had just developed. We put all of our processes into a shared knowledge document on SharePoint so everyone can access them. If our assistant were ever to leave, I would have the information ready to train the next person. 

What did you find most impressive about them?

Bottleneck Virtual Assistant's best strength is how they leverage their resources. They offer in-depth training for supervising and communicating with virtual assistants, so I feel confident working with their provided resources. They continuously send useful materials like webinars and articles to help small business owners improve their communication and business skills. 

Are there any areas they could improve?

I can't think of anything. I'm very pleased with the work Bottleneck Virtual Assistants has done and hope they continue to grow their business.

Do you have any advice for potential customers?

Spend a lot of time figuring out what you will need the assistant to do and provide that information to Bottleneck Virtual Assistants for the interviews. They will find top-notch candidates that you need and want. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Virtual Assistants for Chiropractic Fraternity

"I'll never do business with another VA company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Ongoing
Project summary: 

Bottleneck Virtual Assistants provides two people to handle tasks such as alumni database management, payment information, email monitoring, and more.

The Reviewer
 
1-10 Employees
 
Davenport, Iowa
Anthony Woolever
Treasurer & Past President, Chiropractic Fraternity
 
Verified
The Review
Feedback summary: 

Their involvement reduces the time spent on office tasks to an hour per week. Bottleneck Virtual Assistants are easy to work with and hardly present any issues. Their selling point is their stellar treatment towards employees, making them a valued long-term partner.

BACKGROUND

Please describe your company and your position there.

I serve as past president and current treasurer of a professional chiropractic fraternity. We also own historical property under another Delt 100 Alumni, LLC for which I’m president.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bottleneck Virtual Assistants?

We needed help managing our alumni database and payment information, as well as email monitoring, map management, and communication.

What were your goals for this engagement?

I don’t have the time to handle all this work, so I needed a virtual assistant (VA) company that had self-driven individuals.

SOLUTION

How did you select this vendor?

I have a personal relationship with the owner, Jaime (Owner & Managing Director, Bottleneck Virtual Assistants). He is one of the nicest people I have ever had the pleasure of knowing, and treats his employees like family. This was extremely important to me since I’ve heard horror stories from virtual assistants being treated poorly by their employers or clients. Jaime has a zero tolerance for this, and I will never utilize another virtual assistant company.

Describe the engagement in detail.

I filled out their intake form and had a conversation with an account manager. They sourced three candidates for me to interview via a Zoom call, who were all extremely qualified. Ultimately, I was so thrilled with two candidates that I hired one for the fraternity and one for my personal organization. I couldn't be happier with my decision as both have been incredible to work with.

What was the team composition?

I work directly with the VAs. I have an account manager in the Philippines that I can contact in the event I have an issue with one of them.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Now, I spend less than an hour a week working on fraternity-type stuff. The VAs take care of everything. In addition to the fraternity, they manage all my daily tasks with my business.

How effective was the workflow between your team and theirs?

The workflow is incredible. In three years, I’ve only had two issues, which were resolved within eight hours from the point of contact. I couldn't ask for a better service in this regard.

What did you find most impressive about this vendor?

The way they treat their employees is remarkable. I don't do business with people who treat others poorly. The culture that Jaime has built at Bottleneck Virtual Assistants is second to none.

Are there any areas for improvement?

No.

5.0
Overall Score Jaime and his team have met every single one of my expectations.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It's simple and easy to get a meeting with them.
  • 5.0 Cost
    Value / within estimates
    I give bonuses often because the money is where I need it to be.
  • 5.0 Quality
    Service & deliverables
    I'll never do business with another VA company
  • 5.0 NPS
    Willing to refer
    They are the best in the industry.

Virtual Assistant Services for Digital Marketing Agency

"It has been the best experience in working with a virtual assistant firm."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Ongoing
Project summary: 

Bottleneck Virtual Assistants took charge of daily tasks surrounding project management, sales, and administrative support in order to relieve some of the workload.

The Reviewer
 
1-10 Employees
 
Fort Worth, Texas
Paul Kirch
President, Websites And Leads.
 
Verified
The Review
Feedback summary: 

Their involvement has been essential for developing a proper onboarding procedure for hiring new staff. Their proactive approach, easy scheduling, and well-planned process are highlights of their work, making them the front-runners in their industry.

BACKGROUND

Please describe your company and your position there.

I'm the president of Websites and Leads, a digital marketing agency focused on moving its clients from a static business card web page to a dynamic lead conversion marketing tool.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bottleneck Virtual Assistants?

I was looking to expand my team with virtual employees.

What were your goals for this project?

I wanted to minimize my involvement in every aspect of the business.

SOLUTION

How did you select this vendor?

I knew their owner/managing director from a business group we belong to. I grew to respect and trust him.

Describe the project in detail.

Bottleneck Virtual Assistants help manage my day-to-day activities. They’re in charge of project management, sales, and administrative support.

What was the team composition?

I’ve interacted with two individuals over a three-week timeframe.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far, we have a plan in place for hiring the right staff members and are in the process of developing an onboarding procedure.

How effective was the workflow between your team and theirs?

Their collaboration has been extremely helpful. Their work is beyond well thought-out and efficient.

What did you find most impressive about this company?

They’ve proactively addressed every one of my concerns, which makes this collaboration a breeze compared to the other firms I've interacted with.

Are there any areas for improvement?

It has been the best experience in working with a virtual assistant firm, so I can't say there are things I want them to change.

5.0
Overall Score I'm a big fan of their model. They are the leaders in the space based on my experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They provide personal scheduling links, which is as easy as it gets. Their delivery is seamless.
  • 5.0 Cost
    Value / within estimates
    Their services are more expensive than doing the work on my own, but having it all done for me is beyond worth it. It's a great value.
  • 5.0 Quality
    Service & deliverables
    They are the best I’ve worked with.
  • 5.0 NPS
    Willing to refer
    I refer them regularly.