What was the scope of their involvement?
Bottleneck Virtual Assistants assigned a virtual assistant who has worked with me consistently for more than a year and a half. I initially hired her part-time before transitioning her to full-time based on her phenomenal work. She has helped me develop a more technology-based business, handling most of the backend accounting on our software system and managing email communication with vendors. As for scheduling, she arranges the cleaning calendar for our vacation rentals.
I'm also a realtor and recently hired a second resource to help me manage real estate. After I described the type of person I want to hire, they assembled a list of candidates to interview. I could not have gotten a better-suited assistant; she has relevant real estate experience and brings a lot to the table. Currently, she's working on a CRM.
Beyond my projects, Bottleneck Virtual Assistants provides billing services for my husband who just started a small handyman repair business. They've helped him follow up with customers who haven't paid their invoices, keeping the backend on track so that he can concentrate on the frontend.
What is the team composition?
Bottleneck Virtual Assistants offers a service to manage their assistants' work. They can track their hours and make sure they're at work when they're supposed to be by taking and sending screenshots when they're logged in. It was especially helpful in the beginning. We've built a trustworthy dynamic at this point. Managing a virtual employee is different than it is for in-house resources.
How did you come to work with Bottleneck Virtual Assistants?
I found Bottleneck Virtual Assistants through a Google search. I was impressed by how much they care about and represent their assistants. They function as an H.R. department if there's ever an issue. I want my employees to feel secure and protected. Additionally, the company is working on providing health insurance for their employees, which is important to me.
How much have you invested with them?
I've probably spent $22,000 over the last year and a half.
What is the status of this engagement?
We've been working together since May 2017. Our relationship is ongoing, and we look forward to the future.