What evidence can you share that demonstrates the impact of the engagement?
Ben’s services have been very important to our business. The work has been reliable, making the IT side of our business function well. If he hadn’t been performing well, we would have found a new contractor, so the fact he is still working with us shows how much his services are worth. The functionality of the solutions is first-class. Ben has successfully grown with us as we expand and has been able to provide strong work.
How did Bordwalk perform from a project management standpoint?
The project management has been very good. On almost all occasions, he’s over-delivered in terms of speed and reliability. Communication between us is excellent. We primarily use one-on-one meetings, email, or phone calls to talk.
What did you find most impressive about them?
Ben is extremely personable, open-minded, and able to feed off our ideas to create his own. He’s a team player and brings something new to the table whenever we have something to be developed.
Are there any areas they could improve?
I don’t have anything concrete for him to improve on.
Do you have any advice for potential customers?
Take advantage of the fact that Ben builds a strong client relationship. It is refreshingly entrepreneurial. If you’re similar to me, it’s great to not go with a more corporate-minded company so you stay with one point of contact the whole time.