Right People, Right Solutions
Booth & Partners started in 2013 with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the Philippines. Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of industries.
Servicing 17 countries, we help empower professionals and businesses around the globe with our bespoke outsourcing solutions. We work together to deliver the top-quality, tailored solutions our clients expect while creating career experiences for amazing talent in the Philippines. Right People, Right Solutions.
Check out our website at www.boothandpartners.com
headquarters
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15th floor, BDO Towers Paseo Building 8741 Paseo De Roxas AvenueMakati, 8741Philippines
other locations
Focus
Recommended Providers
Portfolio
A Case Study Spirit Telecom
Highlights & Added Value
Key Outcomes: We were able to build a team starting from a full-time support team of 8 and 1 Team Leader. From 9, the team steadily grew into 24 members comprised of 4 different departments (Provisioning, Accounts Payable, Collections, NOC and Customer Care Team).
With our specialized customer support service and with a focus on process improvement, we have helped to significantly increase Spirit’s Customer Satisfaction Score and NPS, while reducing their current backlogs on all customer tickets.
Technical Highlights: We were able to provide super-fast and reliable internet services utilizing multiple redundant fiber internet connections with multiple gateways. Dual port connection Category 6 network cabling LAN. Providing excellent services and the best VoIP experience.
Added Value: Finding the right people for the roles and working closely with B&P Recruitment to identify skill set and hiring requirements. Spirit now has their own personalized private office and has grown to a total of 24 dynamic individuals.
Collaborative and strong partnership has been built between Spirit and B&P which makes the day-to-day operations and goals easy to achieve. Ensuring that Spirit and B&P Core values are combined & observed, client does not even feel the team here is outsourced hence more of extended team.
Read more about our case study here: https://boothandpartners.com/case-studies/spirit-telecom/
A Case Study Peak Design
Highlights & Added Value
Key Outcomes: Freeing up the client’s local US based resources through outsourcing to B&P and has allowed the client to continue its phenomenal sales growth and reduced internal backlogs in the Wholesale and Customer Service departments.
Technical Highlights: B&P provides a great office environment, located in a safe and secure building in the heart of the Makati CBD. Facilities include fast internet service with multiple redundancies and back-up power and 24/7 IT Support, and technical solutions such as VoIP, CRM and Productivity tools, Business Analysis & Reporting.
Added Value: Finding the right people for the roles and working closely with B&P’s Recruitment arm to identify the right skill sets and hiring requirements. Peak Design now has their own personalized office space within the B&P HQ with full support of a complete Human Resource, IT and Operations Support team excellence.
Read more about our case study here: https://boothandpartners.com/case-studies/peak-design/
Reviews
the project
Customer Service Outsourcing for EduTech Company
"They are all exceptionally fast learners who love feedback and achieve great results."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm the Operations Manager for an EduTech company. We provide online tutoring for school-aged children in both Australia and New Zealand, matched to their local curriculum through our innovative, purpose-built learning platform.
For what projects/services did your company hire Booth & Partners, and what were your goals??
As our business was growing, we were looking for a way to provide continued, quality customer service while managing our costs. We were in need of skilled customer service and technical agents to assist our customers across a large portion of the day due to the timezones we operate across.
How did you select this vendor and what were the deciding factors?
We searched for companies to partner with in providing already trained/skilled workers and met with several companies. Booth and Partners were very responsive, efficient and able to provide the right mix of skills for the agents we required.
Describe the project in detail and walk through their service package, including any calling tools used.
The agents we hired through Booth and Partners have been integrated seamlessly into our existing customer service and technical teams. They assist us in providing coverage from 6am to 9pm each day and have all been trained in the specifics of our business so that they can attend to any customer query they receive whether it is via phone, email, SMS or instant chat.
Who did you work with and what was the feedback process like?
Our account managers are B&P are great. The hiring process was made really simple for us, and we found the calibration sessions we did after our first couple of interviews to be extremely helpful. We were able to advise what we though was right for us and what we felt was lacking and they tailored future candidates to meet this better. We now have 25 agents working with is on an ongoing basis, and B&P is very responsive to anything we need.
Can you share any measurable outcomes of the project or general feedback about the service?
We've been so pleased with our overall experience with B&P. The agents are of a very high standard and meet all our requirements, the team at B&P are extremely responsive and supportive. We have had great success with scaling our business with the help of these agents.
Describe their project management style, including communication tools and timeliness.
The team are completely integrated with our customer service team, so they use all our internal communications, CRM and tools to complete their work. We are in constant communication with them through our instant messaging app and they are all exceptionally fast learners who love feedback and achieve great results.
What did you find most impressive or unique about this company?
We were impressed by the level of candidates we were initially presented with, and by B&P's ability to provide us with such high-quality candidates within very tight timelines. They really listened to what we needed and adjusted whenever we provided feedback.
Booth & Partners' professional customer support services have enabled the client to scale their business. The team seamlessly integrates with internal structures and processes, and they proactively recalibrate their selection of agents to perfectly match the company's communication standards.