Custom Software, UI/UX, Pimcore&Shopware Partner

Blue Paprica is an e-commerce and custom web solutions design and development company

We've been delivering e-commerce and business systems to our clients for over 14 years. Our no-nonsense, consultative approach allows us to deeply understand our clients' business and requirements in order to deliver great digital experiences that leverage our clients' competitive advantage, fully exploit their opportunities and to accelerate their growth.

Our clients

We develop great projects for digital retailers and service providers, B2B businesses, media companies and advertising/marketing agencies. 

We pride ourselves on having worked for both corporate clients and SMBs across a wide array of business fields like:

  • transportation
  • digital retail
  • financial services
  • business consultants
  • business intelligence
  • publishing

Core services

  • e-commerce development and maintenance
  • custom, Web-based business systems
  • UX/UI and product design 

Core technologies

  • Magento
  • Pimcore
  • Symfony
  • Vue.js
  • Vue Storefront
 
$5,000+
 
$25 - $49 / hr
 
10 - 49
 Founded
2005
Show all +
Kraków, Poland
headquarters

Portfolio

Key clients: 

Luxoft, AXA, Teroplan, Samsung, Andea, Abra Meble

Taxpress Image

Taxpress

Online shop with extensive product descriptions and optimized the search and filtering of products and content for particular groups of recipients.

Givt Image

Givt

Project of the user interface for claim management dashboard for users.

Kazus Podatkowy Image

Kazus Podatkowy

E-commerce platform for selling magazines, books and trainings.

AXA Image

AXA

End-user system interface design for an insurance company.

Teroplan: e-podróżnik.pl Image

Teroplan: e-podróżnik.pl

Largest Polish public transport search engine.

Hoper Image

Hoper

Innovative mode of door-to-door passenger transport

Abra Meble Image

Abra Meble

E-commerce platform for one of the largest furniture stores.

Socjomania Image

Socjomania

Content-rich website and training services sales system for a leading digital consultancy.

Reviews

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Web Development for Publishing & Training Company

"We were very impressed with their graphic design skills."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2018 - Ongoing
Project summary: 

Blue Paprica developed a website for a training and publishing company. The team audited the client's existing site, provided updated UI/UX and graphic designs, and rebuilt the site.

The Reviewer
 
11-50 Employees
 
Warsaw, Poland
Dorota Lebiedzińska
Main Secretary of Publishing House, Taxpress
 
Verified
The Review
Feedback summary: 

The new website positively impacted the client's brand and reputation, as well as leading to an increase in sales. Blue Paprica works to find the best solutions for the client, taking into account their goals and needs. The team is hard-working and professional.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company has been operating on the Polish training and publishing market for 20 years. We specialize in tax law, public finance and public aid. We conduct open and dedicated courses. We are also a publisher of professional press, books and commentaries on our specialties.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blue Paprica?

Blue Paprica has comprehensively developed a project to implement our company's websites through which we sell our products, trainings and share our know-how.

What were your goals for this project?

The implementation of new websites was to lead to increased sales and positively affect our professional reputation. An important element was also to improve the usability and appearance of the websites owned at that time.

SOLUTION

How did you select this vendor?

We started our cooperation with Blue Paprica by looking for an auditor for our earlier website, which did not meet our expectations. The right approach and understanding of our needs encouraged us to continue cooperation.

Describe the project and the services they provided in detail.

First of all, the existing website was audited. We needed a solution tailored to our extensive offer and to the needs and habits of our customers. We decided to hire the Blue Paprica team to provide a comprehensive implementation of two websites, using the Pimcore platform.

The Blue Paprica team presented us very good functional and graphic design coherent with our existing branding. Planning the sales process was a challenge, because the products from our offer are very different and require different approach to sales.

The Blue Paprica team handled it very well. The presented solution turned out to be intuitive and fully meets our and customers' needs. From the administration panel side the website is easy to use.

What was the team composition?

We cooperated directly with the Project Manager who communicated all our ideas to the team of graphic designers and programmers. In case of non-standard arrangements we could always call the CEO directly as well.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Implementation of new services is an opportunity for us to gain new customers. We have received a tool to increase the effectiveness of our marketing and sales.

How was project management arranged and how effective was it?

We received current information, help in finding the right solutions and necessary instructions for the system. Project Manager was always available to answer our questions.

What did you find most impressive about this company?

We were very impressed with their graphic design skills. It was very helpful for us to focus the Blue Paprica team on analyzing and tailoring the solution to achieve our goals.

Are there any areas for improvement?

We used to catch things to improve during testing, they could avoid that.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple Web Design & Dev Projects for Ticket Seller

"Their extensive knowledge and competence have often verified and improved our initial ideas."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
Oct. 2013 - Ongoing
Project summary: 

Blue Paprica created a new website for a transport ticket seller. They are now involved in the work of all of the websites, providing UX/UI design, graphic design, and development services.

The Reviewer
 
51-200 Employees
 
Kraków, Poland
Andrzej Soroczyński
CEO, TEROPLAN S.A.
 
Verified
The Review
Feedback summary: 

Blue Paprica's work has had a great impact on business development, improved conversions, and increased profits. Coordinated by a project manager, the team offers constant and quick contact. They utilized tools to maximize efficiency, which has deemed to be effective.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Teroplan S.A. operates in the transport industry. On the e-podroznik.pl portal, we offer ticket sales for both national and international transport (buses, trains, ferries). We cooperate with many carriers in Poland and Europe. We also have additional brands: Hoper and Super PKS. I am CEO of the Teroplan Company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blue Paprica?

Our cooperation began in 2013 with a project to create a new version of e-podróżnik.pl website. In the following years, we expanded the scope of work to include permanent design service. Blue Paprica is involved in the work on websites of all our brands.

What were your goals for this project?

We want to offer to our customers the most useful process, online purchase of tickets for public transport services. We needed to refine our products in the field of both usability and design. Our focus is on maximizing conversions, we were looking for a partner who could help us with this.

SOLUTION

How did you select this vendor?

We are company based in Krakow and we were looking for UX/UI agency that we can cooperate with on a daily basis. That is why we wanted to choose company from Krakow. We finally choose Blue Parica because it is a small agency with a very custom approach. The imporatnt thing for us was also a personal involvment of Blue Parica CEO into our cooperation.

Describe the project in detail.

We have been working with the Blue Paprica team for many years. They provide us with comprehensive services from the creative side, UX/UI, graphic design and development. We work together on current tasks and development projects, including user behaviour research. We also sometimes cooperate with the back-end and front-end department of developers in the implementation of websites on the Pimcore platform for carriers cooperating with us.

What was the team composition?

From Blue Paprica's side we work mainly with a team of UX/UI designers and graphic designers. During CMS implementations we also worked with Pimcore's developers. All the work is coordinated by PM.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Together we have implemented a completely new website epodróżnik.pl, which had a great impact on business development. Changes introduced in the purchasing process significantly improved conversions and increased profits.

How effective was the workflow between your team and theirs?

At Blue Paprica, our project is coordinated by a dedicated Project Manager. Thanks to that we have constant and quick contact. The effectiveness of our communication is greatly influenced by frequent visits of the Project Manager and part of the team to our office. We mainly use tools such as Phabricator and Bugzilla to organize tasks.

What did you find most impressive about this company?

We appreciate the very high quality of the UX and UI projects, which are definitely the strength of the Blue Paprica team. Their extensive knowledge and competence have often verified and improved our initial ideas.

Are there any areas for improvement?

Sometimes when we order the implementation of a solution we have thought through from a business point of view, we encounter negotiations from the team. I understand that working according to the art is important, but sometimes we require to put the business need above it.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Web Dev for E-Commerce Digital Marketing Agency

"I like that they are often flexible and open to negotiation or discussion about possible approaches to the problem."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2019 - Jan. 2020
Project summary: 

Blue Paprica created a Pimcore-based website. The solution featured a user-friendly admin panel that allowed the internal team to update content, and users could get in touch through an online form.

The Reviewer
 
11-50 Employees
 
Kraków, Poland
Krystian Kucharski
VP & Performance Director, PromoTraffic
 
Verified
The Review
Feedback summary: 

Blue Paprica understood the need for simple yet effective solutions, which translated into a strong website. So far, the site has had a positive impact on sales and boosted the brand's reputation.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

PromoTraffic is an eCommerce Digital Marketing Agency. We provide comprehensive marketing services for e-commerce.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blue Paprica?

We worked together with Blue Paprica Software House on implementing the new PromoTraffic website.

What were your goals for this project?

We required an easy-to-use panel so that content entry and modification could be quick and easy.

SOLUTION

How did you select this vendor?

In the first step from the Internet, later recommendations.

Describe the project and the services they provided in detail.

Blue Paprica proposed a Pimcore platform for this project.

The programming work concerned the comprehensive preparation of a modern website where we can present content in an attractive way. We received a friendly administrative panel where we can easily add information about the company and its activities as well as content on the company blog.

It was also important for us that user can quickly contact us or send a detailed inquiry with an easy-to-use online form. The final effect met our expectations.

What was the team composition?

We mainly work with the project manager. General terms of cooperation are agreed with the CEO. Project Manager internally coordinates the work of the team and adjusts its composition to current needs. The project was implemented by a team of front-end and back-end developers. General terms of cooperation are agreed with the CEO.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They understood what we would like to achieve with our new website and know that we like simple but effective solutions. That is why we understood each other well. Thanks to the implementation of this project we have gained a great way to present our company and our offer. It has a positive impact on sales results and our reputation.

How was project management arranged and how effective was it?

We use Redmine for communication. PM is always available for contact. The terms of cooperation are always clear.

What did you find most impressive about this company?

I like that they are often flexible and open to negotiation or discussion about possible approaches to the problem.

Are there any areas for improvement?

Sometimes we need to implement new solutions immediately. Sometimes we have to wait.

5.0
Overall Score They are a good business partner who understand our needed.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Management System Dev for Financial Services Company

"Strategic consulting has brought great value."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2014 - Jan. 2015
Project summary: 

Blue Paprica provided analytical automation tools and a comprehensive IT system. Their team designed and implemented a website. They also built a debt management platform. 

The Reviewer
 
11-50 Employees
 
Kraków, Poland
Piotr Kaźmierczak
EULEO
 
Verified
The Review
Feedback summary: 

Blue Paprica successfully built out the platform. They transferred processes online in good order. Project management was agile and subdivided efficiently.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Since 2001 Euleo has been providing receivables management, legal and financial services for companies in 150 countries worldwide. In our work we try to use technologically advanced solutions. Thanks to this, we are efficient and effective in the realization of projects entrusted to us.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blue Paprica?

The project assumed the implementation of a modern platform for companies, where they would be able to manage receivables comprehensively and conveniently. It also required integration of this tool with our internal IT systems.

What were your goals for this project?

The aim was to provide our clients with an effective tool to simplify and automate their receivables management processes. The aim was to increase the effectiveness of these activities so that our customers can save time and money. At the same time it was important to provide a system that is easy to use.

SOLUTION

How did you select this vendor?

Good price for the very good value.

Describe the project and the services they provided in detail.

An important element was the beginning of the project itself. Together we developed detailed assumptions for the products to be developed. We wanted to transfer the processes carried out so far offline to the Internet. The analytical tools we have worked on so far have been automated.

Together we have created a comprehensive IT system for managing receivables from the category of business intelligence solutions. Blue Paprica has designed and implemented a website rozwaznafirma.pl which allows our customers to use this system in a simple and effective way, significantly increasing their effectiveness in terms of financial receivables control. Blue Paprica has also implemented an internet platform niezaplacone.info for us , which is an exchange on which debt and receivables trading takes place. It is also possible to verify contractors by using that service. Blue Paprica is our long-term partner in creating, developing and maintaining technologically advanced tools.

What was the team composition?

The team composition was variable and constantly adjusted to the project stage. We worked with a backend team, frontend team, creative department and analyst.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The projects that we have carried out in cooperation with Blue Paprica are an important part of our offer and are willingly and often used by our customers. We have been able to transfer most of our processes online, which has significantly reduced costs.

How was project management arranged and how effective was it?

Projects were conducted in agile methodologies. The work was divided into iterations.

What did you find most impressive about this company?

Prepared solutions have always been characterized by high usability. Strategic consulting has brought great value.

Are there any areas for improvement?

The work done was of good quality but often we had to wait longer than we expected.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The masters of their job. 25/
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    The masters of their job.
  • 5.0 NPS
    Willing to refer

Development for E-Commerce Furniture Company

"Blue Paprica team in e-commerce projects [is] very impressive."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2013 - May 2020
Project summary: 

Blue Paprica was responsible for developing a comprehensive e-commerce solution for a marketing company. They've built the client's platform and are currently implementing improvements and process automation.

The Reviewer
 
11-50 Employees
 
Kraków, Poland
Tomasz Żytkowicz
Head of Digital, Heads Advertising
 
Verified
The Review
Feedback summary: 

Blue Paprica has executed work that's become the cornerstone of the client's business. While the scope of the project has been expansive, they've done a great job staying on top of things. The team has demonstrated great knowledge and are experts in Magento configuration. They're very experienced.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

For 14 years our company has been creating comprehensive solutions in the areas of marketing strategy, online and offline advertising.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blue Paprica?

We have been cooperating with Blue Paprica since 2013 on an e-commerce project for Abra Meble. A wide range of work includes system maintenance and development as well as migration from Magento 1 platform to Magento 2.

What were your goals for this project?

Our main goal is to ensure the efficient functioning of the Abra Meble online store and its continuous development. The system we are working on is also sales support, where we are tasked with implementing improvements and automation of processes.

SOLUTION

How did you select this vendor?

Online research & portfolio analysis.

Describe the project and the services they provided in detail.

During many years of cooperation, the scope of tasks was very wide, generally including comprehensive development services for the Abra Meble online store.

We have implemented many improvements in the company's internal processes, such as automation of the issuance of accounting documents or integration with the sales system supporting 93 stationary stores of the client. We have also developed a dropshipping order handling system.

These functionalities developed the client's business, made work easier and allowed to eliminate many mistakes, thus saving the company time and money.

Our work often includes developmental implementations that open up new business opportunities. For example, a wardrobe configurator was created for this purpose. The company has its own cars delivering goods to customers. We have implemented a solution that allows to calculate the cost of such transport on the basis of the postal code provided by the customer.

In the maintenance of an online store, it is also necessary to take care of the technology and tools that are not visible at first sight. Recently, a team of Blue

Paprica developers has been responsible for the migration of the system from the no longer supported Magento 1 platform to a newer version - Magento 2, including the transfer of about 9 thousand products. We also implemented a store on the Amazon AWS platform and integrated static files with S3.

What was the team composition?

Direct contact is realized by Project Manager dedicated to our project. He coordinates the work of the team involved, which includes back-end, front-end developers, UI/UX designers and graphic designers. The composition of the team is variable, depending on what we are working on at the moment.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The role of a comprehensive development service that Blue Paprica performs for us is key to the functioning of large e-commerce. Thanks to the activities carried out in this project, not only is the smooth performance of the store ensured, but also the development and implementation of new solutions and process improvements.

How was project management arranged and how effective was it?

Our cooperation is very extensive and requires constant communication. We plan and discuss tasks with the Project Manager via Redmine, e-mail and frequent teleconferences. We receive reports on an ongoing basis. It is very convenient for us that the team itself also contacts third parties involved in the project.

What did you find most impressive about this company?

The great experience of the Blue Paprica team in e-commerce projects and advanced knowledge of Magento configuration are very impressive.

Are there any areas for improvement?

There are situations in which tasks take more time than we assume.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Technology Services Company

"The team has always been available and motivated."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
May - Nov. 2018
Project summary: 

Blue Paprica implemented the graphic design layer on an HTML company website. The designs included non-standard elements such as animations.

The Reviewer
 
10,000+ Employees
 
Krakow, Poland
Head of Digital Marketing, Technology Services Company
 
Verified
The Review
Feedback summary: 

The project was completed on-time, and it aligned perfectly with the requirements. It was a close collaboration, with Blue Paprica working closely with the development team. The specialists' work didn't require any corrections.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We're a top quality global service provider of full spectrum enterprise technology services, from modernizing legacy IT systems to delivering digital transformation at scale.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blue Paprica?

We worked with Blue Paprica Software House while working on our website. We were looking for a partner to implement our graphic design and expected high quality effect.

What were your goals for this project?

Every detail was important to us down to individual pixels. The high performance of the website was also a key.

SOLUTION

How did you select this vendor?

They were recommended to us by our employees.

Describe the project and the services they provided in detail.

The scope of our cooperation was the implementation of the graphic layer for company website (HTML and features). The project contained a lot of non-standard elements and animations. Therefore, Blue Paprica developers had to be in constant cooperation with the backend developers team.

What was the team composition?

We worked directly with 2 frontend developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was made very accurately and completed on time. We received exactly what we expected.

How was project management arranged and how effective was it?

Communication was very efficient. The team has always been available and motivated. The project was delivered on time.

What did you find most impressive about this company?

Certainly, the big advantage was that the project was implemented without the need for corrections. It was very professional.

Are there any areas for improvement?

Probably something can always be improved, but we were satisfied. A clearly defined scope is a way to successfully complete the project.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for International Event Company

"I was impressed by their emphasis on organized communication."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2019 - Mar. 2020
Project summary: 

Blue Paprica implemented a new website based on provided graphical designs. The platform supports a competition, along with a series of events, between a network of entrepreneurs from various countries.

The Reviewer
 
11-50 Employees
 
Cracow, Poland
Monika Żmuda
Project Manager, PROIDEA
 
Verified
The Review
Feedback summary: 

The site will enable users to use an application form to present activities and apply for participation in the competition. Blue Paprica remained open to feedback and they excelled at solving any challenges that arose.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

PROIDEA specialize in the design and full-scale organization of Polish and international events for the IT/tech industry. We have over 13 years of experience. We design events, from creating an event website, through multi-channel promotion, to a comprehensive realization of the event.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Blue Paprica?

We organized competition and a series of events dedicated to start-ups. We needed a website for this project.

What were your goals for this project?

We wanted a website for a competition and a series of events dedicated to a network of entrepreneurs from 24 countries. The most important element for us was an extensive application form for the competition that would allow startups from several dozen countries to present their activities and apply for participation in the competition. In addition, we wanted to present extensive individual event programs for each of the organizing countries.

SOLUTION

How did you select this vendor?

BluePaprica took part in one of our previously organized hackathon and made great impression with their work.

Describe the project and the services they provided in detail.

The project was placed on the Pimcore platform. BluePaprica implemented the solution based on our graphical designs, focusing primarily on the form. Applying for the competition required answering many detailed close- and open-ended questions. We also added the option to attach files. An important aspect was allowing the user to go back to a partially filled form to complete it. This was done by means of automatic email notifications, which contained an individual link to a given form. The form itself was designed to be clear, easy-to-use and error-free. The application forms are processed via the Administrator Panel. The processing has been automated thanks to the possibility to import and export data, send automatic notifications and search for and sort the forms. A robust team handles the forms and completes the content. This has been made possible thanks to the option to create user accounts with specific authorizations for selected elements. The project was carried out on the Pimcore platform, suggested by Blue Paprica.

What was the team composition?

We worked directly with a project manager and the CEO.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

During and after the implementation, we were able to make changes to the project, and there were no problems with the implementation itself. When unforeseen problems arose, we could count on increased mobilization.

How was project management arranged and how effective was it?

We mainly communicated via Redmine. There we receive and accept pricing, set details and receive task updates. When necessary, we talked by phone.

What did you find most impressive about this company?

I was impressed by their emphasis on organized communication.

Are there any areas for improvement?

Sometimes, the instructions for using some functions were incomplete. We had some delays because of that.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Furniture Company

“Unlike other providers I’ve worked with, they always return my call.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2017 - Ongoing
Project summary: 

Blue Paprica provided customization, development, and ongoing support for an e-commerce site. Working with Magento 2, they built shopping cart functions, created a returns section, and removed bugs.

The Reviewer
 
1-10 Employees
 
Poland
E-Commerce Manager, Furniture Company
 
Verified
The Review
Feedback summary: 

Blue Paprica met all project requirements. Their team managed the project well by maintaining communication and being responsive to requests. Offering quality solutions at a competitive price, they’re recommended.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I was the e-commerce manager for a furniture company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Blue Paprica?

Blue Paprica was hired for web development and support.

SOLUTION

What was the scope of their involvement?

The e-commerce site was already launched when I was brought onto the project. While I was working with them, Blue Paprica removed all the bugs from the engine, created new plugins, and developed new solutions. They’ve been dealing with Magento 2. They also provided customization work that wasn’t in the original scope. They also created a shipping section for our cart, and a returns and refunds section.

What is the team composition?

I worked directly with a project manager and the CEO.

How much have you invested with them?

Customer support fees are about $1,000 per month (approximately $20,000).

What is the status of this engagement?

I’m not sure about the full extent of the project, but I worked with them personally from November 2017–June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They completed everything we asked them to do. They always try to provide us with a good solution.

How did Blue Paprica perform from a project management standpoint?

I worked with them for a few hours every week. We communicated through Redmine. They would post messages, and we’d respond, I also talked to the project manager on the phone a few times. He was always on-call. If he didn’t pick up the phone, he responded right away.

What did you find most impressive about them?

Unlike other providers I’ve worked with, they always return my call.

Are there any areas they could improve?

Their price is competitive with the market, but it’s always nice if it was a bit cheaper.

Do you have any advice for potential customers?

The key to a successful project is getting the specifications right. Both parties will benefit from a well-written project.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer