Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We increased tile sales by architects from 65% to about 75% with the admin relationship platform. For the franchise business, we can say that it’s responsible for our growth in 2016. It wasn’t a good year for Brazil, but we kept growing. We grew like 3%, and some of that is certainly because of the platform—franchisers can better understand their business, can act on solutions for problems, and strike more business and sales.
In Brazil, I contacted other companies that also have franchises, and I never saw business intelligence as good as ours. Usually, just the franchise company has access to all of the KPIs; however, we’re providing KPIs to the owner of the store. It’s unique in our country—I’ve never seen any platform like ours.
How did BIX Technology perform from a project management standpoint?
They are very professional and good in their communication. They use Microsoft Project for project management. They do a weekly status meeting of the project.
What did you find most impressive about BIX Technology?
I would describe them as a very proactive company. They deliver our projects very fast. Almost all the time, the work gets done on schedule. The quality of the job is quite good. We don’t have to review a lot. All of them graduated from good colleges. Some of them even have other degrees. The good part is they’re an IT company, but they also have business knowledge, so we sometimes consult them for business decisions.
Are there any areas BIX Technology could improve?
Not that I can recall. I don’t have any complaints