What was the scope of their involvement?
We came up with ideas and we created specifications together regarding what we wanted to be built and what we were looking to accomplish. We dictated exactly what we wanted for certain functionalities. On others, we gave them different ideas as far as what we wanted but left it up to them to come back with a proposal, which they then built for us.
The project started with a web-based platform but we eventually built it out as a mobile app. They mostly used PHP, SQL, and MySQL. Ultimately, the key thing was the ability to run reports from all possible ways and track different data from different perspectives.
What is the team dynamic?
We have the flexibility of dealing with just one contact point but have been working with more than that. At times, we find it very beneficial to speak with the actual programmers, just to make sure that we fully get the mindset across.
How did you come to work with Bitbean?
One of our employees is Bitbean’s principal’s sister and she let us know that he could help with what we were looking to do. So, we spoke to him and he proposed an idea. At that time, we looked at one or two other providers but liked Bitbean the most.
More importantly, even within Bitbean, we initially entertained taking an off-the-shelf product and customizing it versus customizing everything from scratch. We liked the service they were providing and we went with them.
How much have you invested in them?
We have spent well over $1,000,000.
What is the status of this engagement?
We started working together in December 2009 and the work is ongoing. The platform has been completely launched and it is working great. We keep evolving it by doing more every day; it’s still a work in progress.