Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
My engineer and clinical trials manager, who are working on the app as well, like the look and feel. They actually jumped on calls: Before even charging us a cent, they took on four or five calls. We sent them a prototype, they analyzed the prototype, and gave us recommendations before money was exchanged. That’s something I praise them for.
We’re still ironing out a couple of kinks, so metrics are hard to give right now. That would be in another month or so. We’ve encountered a couple of problems based on the data coming from our device, mainly because of the interface between the device and the app. There was a little bit of a lack of communication there, but they’re helping us figure it out. Otherwise, we’re very happy working with Bianor in terms of what they’ve promised and produced.
How did Bianor perform from a project management standpoint?
Very well. They have a dedicated project manager besides the lead engineer. She follows up constantly, sending reminders and making sure everything’s on time. They actually proposed more regular meetings than we proposed. It’s good to know project timelines and everything else is being monitored closely. We communicated through email and bi-weekly calls regarding questions to update, but other than that there’s been nothing serious.
It’s relatively simple work for them, if I’m not wrong, but a lot of the problems are stemming from our device itself, which we are addressing. Those are the only things that have caused delays; it was technical difficulties more than anything.
What did you find most impressive about Bianor?
I appreciate the fact they provided excellent service regardless how small our project or how much we’re paying them. The service they provided so far has been excellent. I know we’re a small customer—we don’t impact their bottom line that much—but they’ve taken our work seriously and treated us like a serious customer, which I appreciate.
Are there any areas Bianor could improve?
We’re in the medical device space, and development work around medical devices requires specialized knowledge they don’t have, which to be fair, 99% of the developers don’t have. That was the only thing that we had to lower our expectations on. Other than that, I can’t fault them for what they’ve done.