What evidence can you share that demonstrates the impact of the engagement?
BGO Software rewrote the code to entirely recalibrate and enhance our existing dashboards. They've developed external components to integrate within our software. They did an especially good job with the KPI dashboard that visualizes the data customers enter into our application’s database.
We've seen a very high level of interest from prospective consumers since we launched the new version of our software with expanded functionality. Our existing users have expressed overall satisfaction, as well. On a project basis, we plan to steadily extend our partnership going forward. It will be a much larger effort as we enter 2019.
How did BGO Software perform from a project management standpoint?
Along with our scheduled weekly calls, I have a point of contact for any unexpected problems I encounter. They’ll prioritize my question and respond with either an appropriate answer or a timeframe for resolution. Speaking with the same person regardless of the type of issue at hand simplifies our correspondence and avoids disturbing the developers in their day-to-day work.
From a task point of view, BGO Software is very transparent. I have access to their Jira account and use it to track progress based on our weekly project meetings. They use this tool to document all their work neatly. I can easily follow along with each phase and ensure all the tasks we assign are executed. I appreciated that we could meet in person on a few occasions. They had other clients located nearby in Basel. Having face-to-face interactions helped us pinpoint how to engage as best as possible.
What did you find most impressive about them?
The quality and personalized level of service BGO Software delivers is notably special. I appreciate their team’s consistent engagement, from the CEO down to individual developers. They’re always thinking two steps ahead. Many comparable firms only complete the exact work requested. BGO Software not only delivered on our full specifications but also optimized and improved them along the way based on expert knowledge.
Having been in the industry for many years, this has been a totally unique experience for me. The entire team is doing a tremendous job. BGO Software's offices have a state-of-the-art environment. They offer extraordinary support both externally and internally. BGO Software produces high-quality products, and they're great communicators.
Are there any areas they could improve?
BGO Software operates and maintains our existing applications on a global basis, which demands a rapid pace. The speed of delivery could improve, but that relates more to our internal processes based on what we need to accomplish. We work together as a very solid team and consistently seek to improve our collaboration's efficiency. We've gotten faster over time, but I'd like to get up a few gears higher.