What evidence can you share that demonstrates the impact of the engagement?
BSG has developed an interim release, meant for internal and external piloting. It’s available on the App Store and Google Play, but it hasn’t been officially launched or promoted by us yet. After the second release in March 2018, we’ll start building success cases.
Everyone who’s used or tested the current app is happy with its functionality, look and feel, and response time. I haven’t had any negative feedback.
How did Better Software Group perform from a project management standpoint?
They’ve generally performed well. During our reference checks, we’ve talked about the importance of quality management, including anything from small spelling errors to bugs. We brought it up early on, and they’ve assigned a quality control manager to both teams which has worked very well.
BSG has shown a lot of drive, willingness, and dedication. They’re fully invested in our project. There have been some delays, but BSG has worked overtime on weekends, still maintain the defined budget limits. There are some small improvements to be made in terms of scheduling, but overall, they’re very good.
What did you find most impressive about them?
I appreciated the business flexibility outside of the actual app development. When it comes to commercial discussions or pushing the team to be ready sooner, BSG has shown a lot of customer orientation. We’ve shortened some deadlines, but they were able to accommodate us.
Are there any areas they could improve?
If anything, there are still some smaller improvements to make in quality management. The current level is good, but taking that final step will make them an optimal partner for anyone looking for a highly cost-efficient and well-functioning software partner.
Do you have any advice for future clients of theirs?
We spent quite a lot of time on the early work—defining the scope and terms of commercial setups and expectations. BSG was happy to do this, so we spent a lot of time reviewing specs and made sure we understood each other. I don’t know how we would’ve performed without this, but we’ve been successful after doing it.