Great Products, Better Solutions

Better Software Group S.A. is one of the most dynamic software solution providers in Europe with more than 8

years of presence on the market.

 

We possess strong technical expertise in custom app development, UX/UI research, implementation, and software integration. We deliver apps on multiple platforms and all types of devices.

We specialize in:

  • Mobile (iOS, Android and Windows) app development,
  • Hybrid and Progressive app development
  • UX/UI expertise and design,
  • Apple TV, Android TV, Chromecast,
  • QA,

The team previously known as Jojo Mobile has created fundamentals for the BSG Services division, proven in iOS, Android, Windows Phone and Web development in 200+ projects.

 
$25,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2010
Show all +
Wroclaw, Poland
headquarters
other locations
  • Rzymowskiego 53
    Warsaw, MZ 02-697
    Poland
  • Prinsensgate 21
    Oslo
    Norway
  • Tuborgvej 5
    Copenhagen 2900
    Denmark
  • Fredsgatan 1
    Gothenburg 41107
    Sweden

Portfolio

Key clients: 
  • Microsoft,
  • Nokia,
  • NorthStar Battery
  • ING Bank
  • AmRest 
  • UNIT4,
  • Agora S.A,
  • Polskapresse,
  • Polskie Radio,
  • Travelplanet,
  • SkyCash,
  • Goldenline,
  • Alior Sync, 
  • Schneider Electric,
  • Medicover,
  • Axinom.

KFC app

Cutting-edge solutions have been implemented to the app designed for one of the biggest European fast food franchise owner AmRest. The app enables you to use KFC special offers, skip the line and order your meal through the app in every KFC restaurant and order your favorite dish to your doors. In-app purchases are operated by PayU. All these available on Google Play and iTunes.

NorthStar Battery

The NorthStar ACE® IQ app communicates with NorthStar ACE® batteries that are equipped with an integrated chip using Bluetooth Low Energy (BLE) connection. The Bluetooth communication enables you to remotely, at a distance of up to 100 feet, check the status of the batteries. The app automatically and continuously synchronizes data from the battery sensor, ensuring the most up-to-date and accurate information is displayed.
Without hassling with wires, the NorthStar ACE® IQ App will give you access to all the information you need about your batteries in the palm of your hands within minutes.

Orange Reading Room

Cutting edge e-book library with the UX and the UI as the strongest point of the app. The highest possible user-friendly level of functionalities and navigation. Payments integrated with Orange customers subscription plans, so all purchases made in the Reading Room will be automatically added to monthly subscription plan of User’s Orange services like mobile calls subscription plan, internet subscription as well as line rental plan.  The application is accessible on Tablets and supports sales process of other Orange services.

TubaFM

Intuitive and easy to use application Tuba.FM provides free access to music
in your favorite climate. Tuba FM is the first Polish application that lets you listen to radio channels.

Meritum Bank

Meritum Bank Mobile is a application designed for individual and corporate Clients. The application operates in 24 hours a day, 7 days a week and is one of the ways of access to the transaction system and information Meritum Bank ICB SA.

Puls Biznesu

Puls Biznesu is a nationwide journal in which you can find specialized information on business, the economy and the stock exchange. With the ability to personalize the application (selection of topics, industries, companies, indexes, etc.). You can design your perfect business daily, available 24 hours a day.

LOT Mobile

LOT Mobile, facilitates travel through a simple access to its most important functions. With capabilities ranging from booking a ticket to the check-in on-line application becomes an indispensable companion every time you travel with LOT.

Tok FM

Gazeta Wyborcza

Digital edition of "Gazeta Wyborcza". A daily serving of current news available in the form of intuitive application for PCs and tablets with Windows 8. Each issue contains reliable news from the country and the world, interesting reports, opinions and pictures.

Polskie Radio

Listen to Polskie Radio on your phone! You can choose from over 100 radio stations. Be
up to date with the First, Second, Third and Fourth channels of the Polish Radio.

Tuba.FM

Tuba.FM is the first application that matches music with the taste of every user. It is simple, user-friendly and gives unlimited options of listening to every kind of music. You can use Tuba.FM on your mobile device or at www.tuba.FM.

SkyCash

Mobile payments. SkyCash is a popular mobile phone payment system assuring highest
safety measures. Via SkyCash you can transfer money to any phone number.

Sync Mobile

Bored with online banking apps? Don't believe that just shaking your phone will refresh your bank balance?Sync Mobile has been created with modern, discerning users
in mind.

Dzienniki Regionalne

The Dzienniki app offers you the quickest access to current and reliable affairs from your region. Thanks to that you can read news and browse photo galleries anywhere you are.

Medicover

Medicover (for Android, iOS, WIndows Phone and Windows 8)

The application facilitates the use of Medicover services. It includes a search engine for available appointment dates, information about Medicover facilities and offers promotional prices for last-minute doctor appointments. It is also a resource of the most important information on health, including articles on prophylaxis. The user can fill in a survey which will help to evaluate his or her general health. Additionally, the application includes a BMI calculator and a schedule of vaccinations and check-ups. The application also presents Medicover's offer for individual customers and companies. It can all be accessed from any Windows 8 computer or tablet.

Mitutoyo

ING

HP

Envelo

Polskie Radio Sport

Rzeczpospolita

Publio

Bank Pekao

Gazeta Wrocławska

Gazeta Wrocławska is the quickest way to the latest and most reliable information from your region. Thanks to that app you can read news and browse photo galleries anywhere you are.

Travelplanet

This is a comprehensive search engine of tourist services with instant booking provided by travelplanet.pl. Among the services offered are tourist trips, airline tickets, hotels, travel insurance.

Ekstraklasa.net LIVE!

Instant access to the latest football news, incredible graphics and no commercials are
but a few great features of Ekstraklasa.net LIVE. A treat for football fans.

Labels Shop

You have not seen that on the Polish market! A newly created online shop and an online
app selling brand clothes and accessories - offers day by day discounts.

Logo

Logo is a shopping and lifestyle monthly for men. It is the first magazine of that type in Europe for men who want to know what to wear and where!

Program TV - Tele Magazyn

Browse TV guide for over 300 Polish and foreign stations using all the options Windows
8 gives you. The Telemagazyn app is available on Windows Store.

Goldenline

The mobile version of one of the most popular social networks focused on career and professional life development The applications helps to meet people, become visible in one's particular field of business and monitor the job market. It brings together professionals on various positions with different interests and professional goals. It allows for collecting experiences and using them in current and present work. GoldenLine stands for passion, contacts, knowledge and experiences of thousands of professionals.

UNIT4 TETA mHR

UNIT4 TETA mHR is an application created for UNIT4 TETA, one of the largest providers of business software in Poland. Supports the management of processes of workers and managers self-service. Most popular HR processes are synchronized with the system TETA HRM. The application is available for owners of devices running IOS or Android.

Winezja

A mobile version of one of the leading Polish web sites for wine lovers. The application enables users to shop online via their mobile phones from almost any place in the world. The application delivers the comfort of online shopping and conveniences of the web site. It transfers all of the features of the desktop version at the same time keeping the usability dedicated to mobile users.

Gastronauci

The Gastronauci.pl application is a mobile version of the popular internet site with the same name. The application is designed for users who are looking for a restaurant, pub or café in a given town. It uses geolocation which displays all of the interesting places on the map. Gastronauci.pl is the perfect solution for people who travel for leisure or in business as well as for people who have been living in one town for many years.

Dom Gratka

Application with user-friendly interface which lets you browse the biggest Polish data base of over 1.2 million real estate offers. You decide whether you want to purchase of rent.

Alegratka

Free local ads on your phone. Always up to date. Sell and buy via your phone wherever you are. Never miss an opportunity in your neighbourhood. If you want to sell - take a picture and write a description. It's as simple as that.

Reviews

Sort by

iOS & Android App Dev for Restaurant Holding Company

“They’re open-minded, which allows them to focus on finding solutions rather than becoming paralyzed by issues.”

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2017 - Ongoing
Project summary: 

Using a provided backend and design, Better Software Group handled the frontend development for iOS and Android apps. They also developed the frontend for a series of e-commerce websites.

The Reviewer
 
10,000 + Employees
 
Wroclaw, Poland
Maciek Jedrychowski
KFC Digital Manager CEE, AmRest
 
Verified
The Review
Feedback summary: 

The role out has yielded significant returns, and internal stakeholders praise the apps’ key functions. Better Software Group takes a collaborative approach and adapts well to changing circumstances. They continue to support the apps and websites, working to refine the UX/UI and add new features.

BACKGROUND

Introduce your business and what you do there.

AmRest is a restaurant franchisor based in Poland. One of our branches oversees Kentucky Fried Chicken (KFC) operations in twelve markets, serving as the main franchisor in Europe for Poland, Czech Republic, Hungary, Serbia, Spain, France, Germany, and more. As the KFC Senior Digital Manager, I run activities across Central and Eastern Europe (CEE).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Software Group?

We were working with an external backend development house for our mobile KFC apps and needed resources to build the frontend. Better Software Group joined the project to release the MVP of our iOS and Android apps. We’ve since expanded their role to include frontend development for our localized KFC websites.

SOLUTION

What was the scope of their involvement?

Initially, Better Software Group did the frontend development for our iOS and Android apps. We provided the design, and an external company provided the backend and corresponding API. Better Software Group then used these assets to deliver and launch the MVPs.

Following their success, we engaged them to develop the frontend for our localized KFC sites for our audiences in Poland, Czech Republic, and Hungary. These are dynamic e-commerce profiles that we use to promote and sell our products. Using our site and apps, customers can place orders online for delivery or pickup. The latter allows customers to avoid long queues.

The sites and apps are now live on the market, but we’re still improving our offerings on a monthly basis. Better Software Group continues to support us as we add new features, refine the customer journey, and streamline the UX/UI.

What is the team composition?

I mostly worked with three main points of contact: the project manager, the iOS development lead, and the Android development lead.

How did you come to work with Better Software Group?

They approached us during our tender process, so we considered them along with 6–7 other companies. They offered the most solid solutions, so we went with them.

How much have you invested with them?

In total, our budget has been around $300,000 across both projects.

What is the status of this engagement?

Their work started in March 2017 and is ongoing. We rolled out the apps in Poland in 2017 and then in Czech Republic and Hungary in 2018. Currently, they’re still supporting us with new features.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our products have been hugely successful in terms of both ROI and user engagement. KFC Poland is now one of the most digitalized retail and restaurant brands in the country, with easy-to-use features. Customers can conveniently order food and collect it at the counter without waiting in line.

How did Better Software Group perform from a project management standpoint?

During the early development stages, we had weekly staff meetings to go over any updates. As we got closer to the roll-out date, we communicated more frequently. They maintained daily contact in the last two weeks before going live.

It was a bit difficult because our backend provider was releasing a new API at the time, so Better Software Group had to wait for the assets and things kept changing. Nonetheless, their team remained flexible, performed well, and focused on our needs.

What did you find most impressive about them?

I’ve appreciated their flexibility the most. They’re open-minded, which allows them to focus on finding solutions rather than becoming paralyzed by issues. If they encountered a problem, they didn’t stop to list the things they couldn’t do; rather, they came up with workarounds. The team has an “anything is possible” attitude, and they've been supportive advisors.

Are there any areas they could improve?

No, I don’t see any room for improvement. They’re a great company that really focuses on customer satisfaction. Instead of treating us like just another client, they’ve built a relationship with us and cooperate as an extension of our team. We tackle tasks together to deliver the final product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Despite the API delays, Better Software Group stuck to their schedule and worked flexibly.
  • 5.0 Cost
    Value / within estimates
    The ROI has been huge.
  • 4.0 Quality
    Service & deliverables
    They’re a great team, but we faced some minor delays because we had to wait for our backend developers to roll out the new API.
  • 5.0 NPS
    Willing to refer

Mobile App Dev for Publishing Company

“I most appreciate Better Software Group's open-mindedness.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
Aug. - Dec. 2018
Project summary: 

Better Software Group designed and developed 15 iOS and Android mobile apps for a press publishers’ regional newspapers. Since launch, the team has provided maintenance and bug fixes.

The Reviewer
 
11- 50 Employees
 
Warsaw, Poland
Kamil Łukasiewicz
Head of Mobile, Polska Press
 
Verified
The Review
Feedback summary: 

Better Software Group delivered 15 fully-functional mobile apps for both platforms. The products they delivered are largely devoid of bugs, but if any errors arise they promptly resolve them. Going further, they consult on add-ons to enhance and stabilize the products. The collaboration is seamless.

 

BACKGROUND

Introduce your business and what you do there.

I'm the head of mobile at Polska Press, one of the biggest press publishers in Poland. We work closely with local communities and supply them with quality media and news.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Software Group?

We hired Better Software Group to develop several mobile apps for us on the iOS and Android systems. We run the 15 most prominent newspapers in the 15 largest regions of Poland. Our titles are represented by the apps Better Software Group developed for us. They built a version for each of our publications. 

SOLUTION

What was the scope of their involvement?

I only worked at Polska press for a year, so I can only speak to that period of the engagement. At the moment, we are focused on maintaining the apps Better Software Group created. We're not developing any new features. Instead, we are trying to focus on supporting the current versions. Currently, Better Software Group handles small tasks like fixing bugs. 

What is the team composition? 

I am in contact with three people from Better Software Group, but I have no doubt that their team includes many more employees. One person develops Android apps, and the other two are chief executives. 

How did you come to work with Better Software Group?

I'm not sure how we found them because they were working with your company before I was hired. 

How much have you invested with them?

We have a monthly agreement for 19 hours of work that costs $1,000. 

What is the status of this engagement?

They've been working for our company since August 2018. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Better Software Group has delivered all their work on time and within the budget. We don't see many bugs in our apps, so I can speak to the high quality of code Better Software Group programs. Our only complaints are with the difficult of marketing our applications, but that's not their job. Marketing is an in-house responsibility. We don't have any issues with their work. 

How did Better Software Group perform from a project management standpoint?

Better Software Group manages the project quite effectively. They communicate about the project very clearly. Our level of contact is appropriate for our needs. I always have the information I need. They always let me know if something goes wrong so I can prepare. I have no complaints. Our collaboration has been very good. We correspond on a weekly basis. During most of our discussions, we try to focus on the current problems. 

What did you find most impressive about them?

I most appreciate Better Software Group's open-mindedness. Whenever I find software bugs and ask them for help, they not only fix the problem but also give us advice on what we can add to make the apps better. They have great ideas to improve our products. 

Are there any areas they could improve?

I would like to have more direct contact with more of their developers than the one from the Android side sometimes. It would be easier to communicate with more of the team who is working on our app contact. 

Do you have any advice for potential customers?

I think that meeting with them in person besides just on Skype would be a great idea. Potentially, future clients could consider having a workshop before they start a project together. 

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Accounting Software Web Dev for Banking Company

"Their team maintains a high level of service; their quality hasn’t deteriorated at all."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
July 2016 - Ongoing
Project summary: 

Taking over the development of a web app, BSG works on new version updates that focus on fresh and accessible UX designs. After comprehensive internal and user acceptance testing, they install each update.

The Reviewer
 
51-200 Employees
 
Chorzow, Poland
Jakub Gocalinksi
IT Architect, ING
 
Verified
The Review
Feedback summary: 

With BSG's established and productive workflow, new versions of the app are produced with more speed and fewer bugs. They quickly adjust to fluctuating project needs, scaling the team to accommodate each task. Their dedicated industry-specific research helps them develop outstanding products.

BACKGROUND

Introduce your business and what you do there.

I’m an IT architect at ING, a financial services company. I cooperate with vendors to prepare new versions of our applications and deploy them to our production environment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Software Group?

We were looking for a new development outsourcing partner to implement changes to our apps.

SOLUTION

What was the scope of their involvement?

The web app itself had been live for five years before we engaged BSG, so they took responsibility for an application they didn’t develop themselves. Currently, they develop and deploy version updates.

For each new release, we follow the same process. First, we collect our internal business requirements, then work with BSG’s analytical team to put them into a document. Once it’s agreed to by both sides, we go straight into implementation.

In addition to developing whatever we ask, BSG also works with a secondary company that is responsible for a back-office application. The team tests the software internally, then releases the app into our testing environment so that we can analyze user acceptance. Following this process and some regression tests, BSG installs the app in our production environment.

What is the team composition?

Because of shifting needs, we've worked with as many as six people at once.

How did you come to work with Better Software Group?

They were referred to us by the vendor who was previously developing our solution.

How much have you invested with them?

We’ve spent over $500,000 so far.

What is the status of this engagement?

We’ve been working together since July 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our development process has changed dramatically since we switched vendors. Our approach was flexible, but we struggled with developing new functionalities on time. With BSG, we introduced an agile methodology that generated 10–12 new version releases each year, which is a significant improvement on the two or three we used to produce. Additionally, there have been no bugs in the past seven versions.

Speaking generally, they’ve brought fresh ideas to the application’s UX and changed its core to be more flexible and user-friendly. With the more accessible design, there are fewer unknowns for new users to deal with.

How did Better Software Group perform from a project management standpoint?

Currently, we're using the scrum methodology. We do a short sprint, completing a running version of the application every two or four weeks. We hold daily meetings online, and BSG is quite flexible in adjusting to the needs of our team. If the workload increases, they eagerly add another developer, tester, or analyst to our project.

I’ve had previous experiences with other vendors—I even used to work as a vendor in the IT field—and this is one of the best cooperations I’ve ever had.

What did you find most impressive about them?

They take on tasks with ease and familiarize themselves with the proper background knowledge for each project. Their team maintains a high level of service; their quality hasn’t deteriorated at all.

Are there any areas they could improve?

There aren’t many areas that they could improve; it would be hard to find a better vendor.

Any advice for potential customers?

You should go with BSG, especially if you’re planning to build a web application.

5.0
Overall Score They’re eager to listen whenever I have an issue.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We know that delays will occur, but we’re never surprised by them with an agile methodology.
  • 4.0 Cost
    Value / within estimates
    They aren't the most affordable on the market, but they’re still worth the money.
  • 5.0 Quality
    Service & deliverables
    The quality of their software is really good.
  • 5.0 NPS
    Willing to refer

Software Development for IT Service Company

“Better Software Group’s high level of engagement has added significant value to our solution.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2015 - Oct. 2017
Project summary: 

Better Software Group developed frontend software using .NET that’s part of a UBW ERP digital platform. They contributed ideas for the specifications, most notably the UX/UI design. 

The Reviewer
 
51-200 Employees
 
Oslo, Norway
Per Ronny Stav
CEO, Arribatec
 
Verified
The Review
Feedback summary: 

One of very few teams with UBW expertise, Better Software Group was uniquely qualified to deliver the frontend software for this product. The platform is currently in use by a company with 1,800 employees. Working as a close partner, their thoughtful consultation notably improved the UI.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Arribatec. We now have more than 70 employees across six countries. We primarily offer enterprise research planning (ERP) and building information modeling (BIM) digital platform services and development. I have 16-17 years of experience building ERPs for people-centric organizations and adding development onto that core product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Software Group?

We hired Better Software Group to develop an engagement management solution. 

SOLUTION

What was the scope of their involvement?

Our company designed the entire solution and handed over detailed specifications to Better Software Group. We had several discussions about the scope and made changes and improvements based on their useful input. Their role encompassed the entire development, testing, and validation of our product. They delivered all the materials before we started the launch internally.

Better Software Group is continuing to work on the UX and UI. They’re focused on understanding the solution, process, and the usage from the customer perspective, which has yielded interesting findings.

What is the team composition? 

We primarily worked with two of the ten resources from their team who were involved with delivering our solution. This was quite a big project for us. It took around 8,000-9,000 hours of work. 

How did you come to work with Better Software Group?

We searched the market for a team to give us extra development capacity. We ended up selecting Better Software Group, which is currently owned by former managers of Unit4's R&D development hub in Poland. Not many groups have experience using Unit4 Business World (UBW) as the ERP system. They have an interesting way of combining general development tools with UBW-specific competence.  

We initiated a dialogue to assess their ability to help us develop specific solutions. They had the necessary .net and web development skill in addition to the product competence we were searching for. They seemed like a valuable partner, especially based on reliable references for building mobile solutions.

How much have you invested with them?

We spent about $200,000 on their services. 

What is the status of this engagement?

We started working together in December 2015 and concluded our project in October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our first success was selling the software they delivered to a large German engineering company. As we build the entire digital platform, Better Software Group's deliverable will serve as the frontend solution for all 1,800 employees. More than 1,000 users are already in the system. That customer is pleased with our solution because we’ve continued extending it further. Regardless of which system they use in the process, everything is accessed through our platform. We should be able to capitalize on this further as we continue developing it together.

How did Better Software Group perform from a project management standpoint?

We had a biweekly status meeting about our progress. The entire system is divided into five or six main deliverables. As we conducted prereleases of each part of the solution, we tested or partially tested each component internally before the corporate user acceptance testing (UAT). 

What did you find most impressive about them?

The team is smart and technically skilled, but I most value their approach. Rather than taking all our ideas for granted, they genuinely engage in the design process. They’ve challenged us to improve several aspects of the solution, especially the UX/UI.

Better Software Group’s high level of engagement has added significant value to our solution. They always help us find the best approach, even when it requires more effort and complexity from their side. We benefitted from their perspective throughout the process.

Are there any areas they could improve?

Some of the estimates seemed a bit high, but their arguments seemed reasonable when I questioned them about it. Smaller teams can be more efficient in the long run, if you’re willing to accept a longer time to market.

The time and effort could be slightly more efficient, but I also appreciate that they didn't just start writing the code right away. They took the time to understand our business, the solution, and its design. This extra time could seem negative from a cost perspective but was positive in the long run. 

Do you have any advice for potential customers?

They were generally on track with our expectations and the pricing and output. I don't see any real risks related to working with them. If you have a flexible, agile, open, and fair contract, they will definitely deliver on your expectations. 

4.5
Overall Score They're a positive and professional team that delivers. Their engagement enhanced the flow and improved the solution throughout the project.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They took a technical approach to dividing the work, which they should align with the customer's understanding of what needs to be done.
  • 4.5 Cost
    Value / within estimates
    The high quality of work they produced was extremely valuable and benefitted us commercially. We’re happy with their efficiency and costs.
  • 4.5 Quality
    Service & deliverables
    We're delighted with the results. It's always difficult to say someone has nothing to improve, but their team made a great impression on us.
  • 5.0 NPS
    Willing to refer
    I've already done so several times and absolutely would again.

Bluetooth Battery Data Mobile App Dev for Manufacturer

“BSG has shown a lot of drive, willingness, and dedication. They’re fully invested in our project.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. - Dec. 2017
Project summary: 

BSG took over all software needs, including mobile app dev. Tasks included user interface creation, customized versions of the app, and functionality changes.

The Reviewer
 
501-1,000 Employees
 
Sweden
Per Werin
CMO, Northstar Battery
 
Verified
The Review
Feedback summary: 

BSG delivers on time and successfully catches up when running behind. Although quality management was a concern, BSG listened to feedback and adjusted appropriately. The quality is good for the cost.

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of NorthStar Battery. We provide energy storage solutions for different applications such as telecom, UPS, Transportation, and ESS (Engine Storage Systems).

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Software Group?

We work on a global basis, and we’ve been developing our business beyond traditional battery and storage-solutions to also include wireless battery management. As part of our transformation, we’ve launched a concept called NorthStar ACE (Advanced Connected Energy). Within it are elements based on different mobile applications. Given that our traditional business is hardware-oriented, we needed to find a partner to support us in managing all of our software needs going forward.

SOLUTION

What was the scope of their involvement?

BSG has been developing an iOS and Android application for our Transportation segment. The first project consisted of 4-5 different sprints.

Our hardware and firmware contain a small BLE (Bluetooth® Low Energy) chip that’s integrated into the batteries. It sends signals to smart devices, providing measured data on the battery’s voltage and temperature. BSG was tasked to develop the full Bluetooth® communication interface and a component for performing additional calculations around the battery’s state of charge and state of health.

In addition, they created the full user interface for the guest and authenticated user modes, along with customized versions for our customers. In total, twenty different screens display information about battery health and status. BSG has supported with inputs on cosmetic changes to the app and also to the functionalities.

What is the team composition?

They assigned two teams—one for the iOS and one for the Android version of the app. In total, we’ve worked with 5–6 developers and a project manager since the beginning. The project teams are in touch daily or every other day. The team size should remain constant going forward.

How did you come to work with Better Software Group?

I found them on Clutch. I was looking for partners in Eastern Europe and contacted 2-3 potential vendors. We had a good intro session with BSG where we set up the fundamentals for the collaboration—everything from technical details to project management and commercial aspects. Following that, we made some reference calls, created an agreement, and launched the first project scope. Everything was concluded fast and efficiently.

We’d identified a few local vendors and 7–8 other candidates on Clutch, but I appreciated how BSG was both responsive and informative. BSG had good references in Scandinavia, which confirmed their establishment in our market.

How much have you invested with them?

We’ve invested around $200,000 so far.

What is the status of this engagement?

We started working with BSG in September 2017. The first release was done just before the new year, and we’ll release a second version by the end of March 2018.

We have plans for their team to work on other applications. We foresee working with BSG for anything related to mobile application or general software development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BSG has developed an interim release, meant for internal and external piloting. It’s available on the App Store and Google Play, but it hasn’t been officially launched or promoted by us yet. After the second release in March 2018, we’ll start building success cases.

Everyone who’s used or tested the current app is happy with its functionality, look and feel, and response time. I haven’t had any negative feedback.

How did Better Software Group perform from a project management standpoint?

They’ve generally performed well. During our reference checks, we’ve talked about the importance of quality management, including anything from small spelling errors to bugs. We brought it up early on, and they’ve assigned a quality control manager to both teams which has worked very well.

BSG has shown a lot of drive, willingness, and dedication. They’re fully invested in our project. There have been some delays, but BSG has worked overtime on weekends, still maintain the defined budget limits. There are some small improvements to be made in terms of scheduling, but overall, they’re very good.

What did you find most impressive about them?

I appreciated the business flexibility outside of the actual app development. When it comes to commercial discussions or pushing the team to be ready sooner, BSG has shown a lot of customer orientation. We’ve shortened some deadlines, but they were able to accommodate us.

Are there any areas they could improve?

If anything, there are still some smaller improvements to make in quality management. The current level is good, but taking that final step will make them an optimal partner for anyone looking for a highly cost-efficient and well-functioning software partner.

Do you have any advice for future clients of theirs?

We spent quite a lot of time on the early work—defining the scope and terms of commercial setups and expectations. BSG was happy to do this, so we spent a lot of time reviewing specs and made sure we understood each other. I don’t know how we would’ve performed without this, but we’ve been successful after doing it.

5.0
Overall Score They've done everything we were hoping for and have proven to be a solid partner.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    They've had some small delays, but they've always shown dedication in catching up.
  • 5.0 Cost
    Value / within estimates
    The quality output is comparable to what we had previously, at nearly half the cost.
  • 5.0 Quality
    Service & deliverables
    BSG delivered in line with what we were expecting.
  • 5.0 NPS
    Willing to refer
    I've referred them in the past, and I'll continue to do so.

AERP Software Dev & CRM Dev for Software Company

"We found it easy to discuss software, and they delivered a high-quality work product."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Dec. 2015 - Ongoing
Project summary: 

Better Software Group developed a digital work platform that serves as a process engine for transactional systems. A new CRM system provides forecasting and engagement management for engineering companies.

The Reviewer
 
51 - 200 Employees
 
Copenhagen, Denmark
Stig Kjonstad
Chairman of the Board, Arribatec
 
Verified
The Review
Feedback summary: 

Sales to major clients and positive user feedback affirmed the high quality of Better Software Group’s product. The team was friendly, hardworking, and dedicated, and successfully executed all fundamental tasks. Daily dialogues, weekly coaching, and biweekly meetings ensured seamless collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m Stig Kjonstad, the Chairman of the Board at Arribatec. As a solutions provider, we develop and resell software and offer related services. We work mainly on the European market, with headquarters in Norway and smaller operations in Sweden, Poland, and Spain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Software Group?

We work closely with UNIT4, a private equity company owned by Advent International in the U.S. We needed a digital work platform outside of their legal intellectual property rights, which could be synchronized with their transactional systems.

SOLUTION

What was the scope of their involvement?

Better Software Group worked as our development partner to program and test ERP software. We handled the design and architecture internally. A bridge between our team and their key R&D staff helped facilitate scrum and weekly coaching activities. We provided scopes and explained our goals for the software’s applications and integrations. They executed all the fundamental development, and assisted with UX and UI.

We took an opportunity approach to our project. Our key product was the digital work platform, which functions as a process engine. We also created a CRM system with an engagement module that hosts software from various windows. As a management tool, engineering software companies can use it in forecasting.

What is the team composition?

We worked with two owners, Bartek Lozia and Slawomir Piwko, and a team of seven developers. If we experience success with this project, Better Software Group may be able to recruit more staff in the long term.

How did you come to work with Better Software Group?

I’d known both the owners from our work together at UNIT4 from 2010-2013, while I was a regional manager. When they started Better Software Group, their skill and cost levels made them a great choice for our new development partner.

How much have you invested with them?

We’ve spent €200,000 ($237186) so far.

What is the status of this engagement?

We started working together two years ago, in late 2015. Our engagement is ongoing, and we’ve split our teams at this point. They’re focusing on mobile app development while we work on ERP.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

From a business perspective, our key success has been selling this product to a couple of major customers. Now that the platform is completed, we can synthesize it with different systems and integrations. We've received very positive feedback from users of the software, and hope to make more sales in the coming months.

The software is good quality, although bugs are inevitable. We used a first release system, where versions will progress (0, 1.0, 1.1 etc) as we work to improve the product. They have a strong quality assurance program that provides testing and customer support.

How did Better Software Group perform from a project management standpoint?

We focused on customer control, while they handled R&D and programming project management. A local manager coached the team and functioned as our key contact. He spearheaded tasks, delegated work, and collected reports to share with us.

As the chairman, I'm not directly involved in the development process. Regardless, we had consistent communication, including daily dialogues and biweekly meetings. We used Jira, a quality and support tool, along with SharePoint for documentation.

What did you find most impressive about them?

They’re friendly, hardworking, and dedicated. We found it easy to discuss software, and they delivered a high-quality work product. The relationship was beneficial from a cost perspective. We could have outsourced this work to another country like India, but being in the same time zone made it convenient to work together.

Are there any areas they could improve?

They could improve their language skills; they weren’t as comfortable with English, which is common for Polish developers. The key manager had a high level of proficiency, but the normal programmers were not at the same level. This mostly impacted our business dialogue; we had few problems communicating about the software system.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile Application Development of an E-Bookstore

"[The application] is bringing in revenue and we are happy with the result."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - Sept. 2017
Project summary: 

Better Software Group designed and developed an e-reader mobile application. The team provided a full-service solution, from defining the project and wireframing, to coding and programming for the application.

The Reviewer
 
1001-10,000 Employees
 
Warsaw, Poland
Director of Development, AGORA SA
 
Verified
The Review
Feedback summary: 

The final application has been downloaded several thousand times. BSG performed well in terms of QA testing, and application design. They are a strong team that problem solves quickly with great project management and communication skills. 

BACKGROUND

Please describe your company and your position there.

I am Director of Development at publio.pl, an internet bookstore belonging to Agora S.A. offering over 28,000 e-books, 2,700 audiobooks, and 350 press titles to our customers. We sell various types of literature: science, education, and self-help. Press consumers can choose from a broad variety of Polish top press magazines with “Gazeta Wyborcza”, “Polityka” and “Logo” among them.

OPPORTUNITY / CHALLENGE

What were your goals for this project?

Publio.pl and Orange wanted to create a brand new mobile application enabling readers to access books and magazines in a fast and comfortable way. The application would have Publio’s full list of titles and special offers. We wanted it to be available for download on tablets and smartphones, integrated with the user's phone number.

SOLUTION

How did you select this vendor?

I knew them from previous work with them. They're a reliable and trustworthy company with whom I have implemented several other projects. A few years ago they developed a mobile app for us on iOS, Android, and Windows systems. They have experience in handling epub files, displaying them in an application, and can design modern applications. The cost of project realization and timeline were also important considerations in our choice.

Describe the project in detail.

This project with BSG started at the end of April 2017. We started with an analysis of our business needs, in attempt to evaluate the project. After that, we signed the contract. Negotiations lasted for several days. BSG prepared the documentation, cost estimate and timeline. It was important for us to know the costs before starting, so we agreed on a fixed price. During the work, there were several changes, which we paid for according to the contract rate.

The next step was creating mockups, that was done quickly and efficiently, within in a few days. The mockups had to be approved by both Publio and Orange. The next step was to design the graphics for phones and tablets, after a few interactions and discussions, we finished the graphic design. It took about 2-3 weeks, as Orange has a very demanding legal department that made many changes on pages where customers leave personal information as name, telephone number. They had no comments on the graphics themselves. BSG designed the logo and proposed a color scheme for the application, in line with Orange's guidelines. It was great design and UX work overall.

The next step was programming the application. Our testers played an important role by reporting errors to be quickly removed before launch. The process was complicated because BSG used APIs that were created at the same time in another company. The tricky thing was that the application was made in July and August and some of the developers had planned vacations. In spite of this, they finished work in early September 2017

What was the team composition?

We were given a Senior Project Manager, a UX Designer, a Senior Android Developer, and few Junior Developers and Testers. The size of the team was adjusted to the needs of the project at any given time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The application has been downloaded several thousand times. It is bringing in revenue and we are happy with the result.

How effective was the workflow between your team and theirs?

We communicated through Jira and had teleconferences once a week. Our communication was efficient.

What did you find most impressive about this company?

They are very strong at UX, graphic design, application design, and knowledge of current trends. They have impressive creativity, quick problem solving, and time management. It's good value for the quality of work done.

Are there any areas for improvement?

We could have spent more time analyzing business expectations.

5.0
Overall Score I would sincerely recommend them to anyone.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    It was finished on time and within budget.
  • 5.0 NPS
    Willing to refer

Web Dev for R&D Department

"They pushed our internal team to compete on the timeline; they delivered on time, and so we delivered on time too."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
July 2015 - Feb. 2016
Project summary: 

Better Software Group supplemented an internal team to improve a travel web platform and CMS. The team worked under tight deadlines, using Jira and in-person meetings to track deliverables.

The Reviewer
 
51-200 Employees
 
Warsaw, Poland
Jerzy Krawczyk
CEO, Travelplanet
 
Verified
The Review
Feedback summary: 

The new platform has yielded an increase in revenue and overall is much more aesthetically pleasing. Better Software Group was able to seamlessly integrate into the internal team, pushing the project to completion. All development exceeded time and budget expectations. 

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Travelplanet, one of the largest online travel agencies in Poland. We are a member of a national group, Invia. The group operates in Poland, the Czech Republic, Germany, Hungary, and Slovakia. We have our own internet portal that customers use to choose which packages or tickets work best for them. We support all of the business via our call center, although we also have a few physical points of service located across the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Software Group?

We are in the tourism industry, so we do half of our yearly turnover in one quarter during the summer. Because of this, we had a very short time in between our high seasons. That’s why we needed external support that already had knowledge of what we were doing. We have our own team, but we made the decision to make a bigger, more ambitious CMS that could record all our data. We had already incorporated Better Software on a variety of different projects for our ticket business, which is on our main travel website. Afterwards, we discussed getting help from Better Software in our R&D work for the new CMS. 

SOLUTION

What was the scope of their involvement?

For the CMS, we started with the project scope and what we wanted to achieve. After that, our core team evaluated the expected delivery time, but realized that we wouldn’t be able to finish before the next high season. That’s why we went back to Better Software with the idea of what we wanted to achieve from a bigger perspective and what our technical plan was. Better Software Group created their own team to join our internal team. We had the understanding that, after the project, the CMS maintenance would be transfered to our core team. It was an especially complicated project because we launched the new CMS simultaneously with a new Salesforce platform on our website, a new search engine, and  profit processing automation.

How did you come to work with Better Software Group?

We asked for proposals from a few companies. It was important for us to use a Warsaw-based company that had the skills we wanted. We checked references and then chose Better Software Group. They promised to create a team of high level of coders and to deliver everything on time. They had resources, knowledge, references, and the price was competitive. Better Software is located in Warsaw and we were sure that contact would be easier with the option to physically meet. 

How much have you invested with them?

We paid 110K for the project.

What is the status of this engagement?

We started working together in July 2015 and finished in February 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We went live in March 2016, which was our last chance to test the platform and solve any issues before high season. For us, it was very good quality and was successful based on simply being a nicer website. With all the changes, our revenue increased over 30% year on year. The CMS was one of the most important parts of this project and I’m sure the results are due to the additional team members we brought on. It has helped internal processing, and was definitely a smart decision for Travelplanet. Everything success connected to the new website project is partially thanks to Better Software.

How did Better Software Group perform from a project management standpoint?

They use Jira internally. It was very easy for our team to cooperate with them because they run their projects well and use the same tools.  

They provided 5 full-time people, sometimes adding dedicated specialists to help with deeper, dedicated tasks. I only met with them once a month, but our core team and their team were in contact every day. They had daily Scrum meetings sometimes physically in our branch and sometimes on Skype. Their team worked very close, almost hand in hand, with our core team. From a project management perspective, it was like having one big coding team working on a project without any problems. In the end, all development was finished on time and met our expectations.

What did you find most impressive about them?

Usually IT projects are delivered a little bit late and off budget due to changes in the scope, so I was surprised when the product was finished by the deadline, with the budget in line with what we had agreed. It was impressive.  They pushed our internal team to compete on the timeline; they delivered on time, and so we delivered on time too.

Are there any areas they could improve?

They could present themselves more objectively because they base themselves on the assumption that they are very good. They have the right people and the right methodology, as well as success working in the market. Therefore, they could be more aggressive on marketing aspects to attract more customers.

5.0
Overall Score Definitely very good. They deliver on time and within the agreed-upon budget. They are very flexible in their approach with customers. It’s a pleasure to cooperate with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They did it on time.
  • 5.0 Cost
    Value / within estimates
    They are not the cheapest on the market, but they’re also not the most expensive. It’s the right price for the right quality.
  • 5.0 Quality
    Service & deliverables
    They have a good team and they deliver on time. It was important to have that.
  • 5.0 NPS
    Willing to refer
    Now we’re working with them on a new project connected to our tickets portal. The best referral is after the first project, we made the decision to cooperate on other projects.

iOS Development Project for ERP Consulting Company

"The tool they created has allowed us to better manage tasks in our company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - May 2016
Project summary: 

Better Software Group developed an iOS application to better organize consultant's schedules. The mobile app enables the consultants to update their progress while they are away from desktop computers.

The Reviewer
 
11- 50 Employees
 
Wrocław, Poland
CEO, Software Company
 
Verified
The Review
Feedback summary: 

The internal success of the app has prompted the group of consultants to sell the app to their clients with the goal of helping them to get organized. Better Software Group delivered their app to the correct specifications and in a timely matter.

BACKGROUND

Introduce your business and what you do there.

Our company deploys Unit4 ERP systems. We provide project managers, analysts and consultants who handle the deployments. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Better Software Group?

We needed to create a tool for better-managing the schedule of our consultants. We were using the same ERP data system which we deploy to customers, for resource management, but it requires access to a computer, which makes it difficult to use for consultants, while they are out of the office. We started looking for a mobile solution, and, since our team is using iPhones and Apple Watches, we decided to develop a tool which could display the schedule of consultants, and allow us to monitor the status of tasks. We don’t have any iOS resources inhouse, and started looking in our market for a partner.

SOLUTION

What was the scope of their involvement?

Better Software Group has developed our iOS app. We can synchronize the tool with our task calendar. It helps us update information about our progress.

How did you come to work with Better Software Group?

I asked my contacts and made some research on the Polish market, looking for a company with good iOS products in its portfolio, and which could work on our budget and timeline. This was our first time working with an external iOS vendor.

How much have you invested with Better Software Group?

Our budget was €20,000.

What is the status of this engagement?

We started working with Better Software Group in the beginning of 2016, around March. The project finished in May of that year, after a 3-4-month process.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The app has been working well for us, and we’ve started selling it to clients as well.

How did Better Software Group perform from a project management standpoint?

We did keep track of the schedule, but I couldn’t say exactly how many days the development took. We never had communication problems. We could schedule meetings with their project manager, and we received updates about the status of the project. I was in contact only with their project manager and architect, so I’m not sure how many developers were involved.

What did you find most impressive about Better Software Group?

The tool they created has allowed us to better manage tasks in our company. I can easily check which tasks are being addressed by consultants, and it makes it easier for employees to check their own calendar while working on-site with clients.

Are there any areas Better Software Group could improve?

The cost could always be lower for me, as a client, but they delivered on time, and I received exactly what I needed. The scope was realized, and everything was done within budget.

5.0
Overall Score what I wanted in budget and on time.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They have never crossed deliveries deadlines and some sprints were completed faster than assumed.
  • 5.0 Cost
    Value / within estimates
    Payments in T&M payment model guaranteed me controlling of the costs and project was in a budget finally.
  • 5.0 Quality
    Service & deliverables
    No correction after final delivery.
  • 5.0 NPS
    Willing to refer

Polish Media Firm Mobile Application Development

"The project was completed on time and on budget. It's clearly a success for both sides."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

JOJO Mobile collaborated with the publishing company in developing an android application that provides the users a portable access to real estate offers and services.

The Reviewer
 
1001-5000 Employees
 
Poland
Project Manager, Polish Media Firm
 
Verified
The Review
Feedback summary: 

The application developed by JOJO Mobile met the requirements in catering the demands of the customers. The team successfully completed all KPIs within the given timeframe and budget.

BACKGROUND

Please describe your company.

Polskapresse Publishing Group is the largest publisher in Poland, and is the leader in regional and local markets. Social media helps our company track readers and their thoughts and issues. Polskapresse Group actively develops its internet presence. 

Our information services more than 9.5 million unique visitors to various media sites for news and TV. All of our services yield more than 8 million unique views per month, and constitutes almost one-third of all Web traffic in Poland. Polskapresse Publishing Group is owned by Verlagsgruppe Passau, a German media group active in Germany, the Czech Republic, and Poland. 

What is your role and responsibilities?

My role during the project was to be project manager. I was responsible for collecting requirements, preparing software requirement specifications, planning application user flow, preparing first version of mock-ups, consulting back-end specification, building project teams, negotiating contracts with developers, making a consulting and marketing plan, managing the project, and reporting to the brand manager

OPPORTUNITY / CHALLENGE

What was your goal for the work with JOJO Mobile?

Our main target was to deliver current users more convenient, mobile ways of access to our real estate offers database. 

SOLUTION

Please describe the scope of JOJO Mobile's work.

After analysis of the current internet traffic data in dom.gratka.pl, we decided to prepare a native Android application. 

What was your process for selecting JOJO Mobile?

Software requirement specifications and initial mockups were prepared by my team. JOJO Mobile was our developer and was chosen based on previous experience, a very good cooperation history, and their competitive pricing.

RESULTS & FEEDBACK

What were the results of the project?

The application is clearly meeting consumer need. All KPIs are successful for this project. The project was completed on time and on budget. It's clearly a success for both sides. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer