What evidence can you share that demonstrates the impact of the engagement?
Statistics on the utilization and feedback from our users is not yet available, but consumers are activating it in high volumes.
Internally, it’s reliable. Some of the underlying data we use comes from systems we don’t control. They deserve credit for looking into calculations that weren’t working properly and writing specialized code that will alert us if these external systems suddenly stop working. Their code is protecting us from the repercussions of that. We feel very confident in the work they did.
How did Begin, LLC perform from a project management standpoint?
We worked closely with their project manager, who provided us with updates each week. Even though we made some changes to the project along the way, they were able to accommodate our adjustments and deliver an ideal solution in the end.
Their team was very honest, even with their shortcomings. There was one instance when the project manager informed me of a cost evaluation oversight, and it was corrected from there. I understand that it happens and was appreciative of their transparency in that error.
What did you find most impressive about them?
They showed an authentic interest in the problem we were trying to solve. Several past partners focused only on the technical details of the project, without achieving a basic understanding of why we’re building what we were building. From the very beginning, they had a legitimate understanding of what we wanted to create and the product’s implications. They wanted to know how the product was designed to work before jumping right into the code, details, and technology.
Are there any areas they could improve?
I can’t think of anything—they deserve a very good score. Their team communicated well and was responsive throughout. Sometimes, when you work with an outsourced team, figuring out how to schedule meetings can be challenging. They delivered without any difficulties.
Do you have any advice for potential customers?
Be available for communication because issues in that area often cause real problems downstream. Make sure your requirements are clear. As things change, communicate them swiftly and effectively.