Can you share any information that demonstrates the impact that this project has had on your business?
We have been able to offer different service tiers to customers starting with a free membership. As a result, our market presence and customer awareness both are better. There are more conversions these days simply because we are collecting more leads. Since the platform is more stable and scalable, we have been able to gradually introduce additional features as well.
How was project management arranged and how effective was it?
We used shared documents and enabled collaboration. Mostly, we communicated in skype and exchanged screenshots and recordings using CloudApp.
What did you find most impressive about this company?
The team is agile, accommodating, and responsive to our needs. They are also proactive and help us make decisions. Many times, they have helped us in making the right choice and also assisted in designing marketing strategies.
Are there any areas for improvement?
I think communication and project management tools can be improved even more. Otherwise, they are doing a stellar job.