What was the scope of their involvement?
When I first joined, they had already implemented our booking platform. Since then, we’ve added functionality for meter installers, and are considering the UI [user interface] for our agents. We hope to link our London branch development team into the customer-facing platform.
The web application links to our digital server and updates our database. It integrates with our billing platform, CRM [customer relationship management] software, our API [application programming interface], and our capacity platform. We have about 80 engineers within the company, and the capacity platform coordinates their scheduling and availability for appointments. New features include improvements to emergency and maintenance booking, with ways to improve the process for our agents.
What is the team composition?
We usually have a minimum of two engineers on their side who are familiar with our system, though the number fluctuates. Erik [Senior Software Engineer, Ballard Chalmers] is currently our principal engineer, and Stephen [Senior Software Engineer, Ballard Chalmers] our second. Szilvia [Services Delivery Manager, Ballard Chalmers] acts as our project manager, and Gary [Delivery Manager, Ballard Chalmers] joins us for large-scale projects. The company director also joins us for quarterly meetings.
How did you come to work with Ballard Chalmers?
One of our directors worked with them in a previous capacity and recommended them to our other directors.
How much have you invested with them?
The initial scope for the current project was £28,500 ($38,500 US). We’re currently under budget, but we anticipate spending more on future improvements.
What is the status of this engagement?
We initially began working with them around 2010, before my employment with the company began in 2015. The most recent project began in September or October 2017, and is ongoing.