What evidence can you share that demonstrates the impact of the engagement?
The app is an internal-only app; however, the feedback that we’ve received from within our company has been great. There are constant kudos on functionality that has been brought into the app itself. The app is entirely better now, compared to the original. Plus, AndPlus brings a big value add, because they understand how apps are developed, and understand how users connect with an app. They brought a lot of value in that way, which has been extended not only to my department and my developers, but the sales team as well.
How did AndPlus perform from a project management standpoint?
On a scale of 1-10, I would say 8, because there is always room for improvement. AndPlus is always very receptive when working on projects, responsive to ideas, and proactive in providing feedback. Sometimes, it is making sure that we keep tight to what we are looking for in terms of guidelines. In some cases, there were times when they’d give their suggestions, trying to add value. During the design element phase, they had good ideas, but I had to reel them back, as we needed to keep tight to the timeline in order to get it out on time. That’s not a negative—I like the fact that they were always looking to add value.
I didn’t necessarily always have to work through the project manager, I could go directly to the developer if I had a question about something, and they were very responsive. Anytime I had a question, regardless of what it was, I always had the response from the proper person. They are always very receptive, jumping into any issues or enhancements that we might need to add within a particular period of time. They are very responsive and provided timelines anytime I asked about building a particular feature.
What did you find the most impressive about them?
A core theme is that they have been very receptive. Of all the vendors that I’ve worked with, I find that AndPlus consistently reached out, even during the quiet times, asking if there was anything additional that they could do with the app itself. AndPlus is a base of knowledge and information when it comes to apps. If something is cutting-edge, I am going to hear from AndPlus about the new technology that might be useful for us.
It is refreshing that they stayed tied to the project they worked on, and continue to nurture it and offer up ideas. It hits the nail on the head as far as having a third-party company that I know is an extension of my team, and super responsive from the business partner all the way down to the developer.
Are there any areas they could improve?
No, there is nothing I can see that they would need to improve on. With the scope of the projects that we have worked on, there weren’t any frustrations at all working with AndPlus.