Advertising
Less than $10,000
Sep. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“We really appreciate their availability and effort.”

Mar 24, 2020

Partner, ODIN Outsourcing

Arbab Amin

Business services
Dhaka, Bangladesh
201-500 Employees
Phone Interview
Verified

The Analyst Agency provides lead generation services for an outsourcing company. Their work includes digital marketing measures and reaching out to prospective clients to cultivate that relationship.

The Analyst Agency’s efforts have been met with positive acclaim. The team is communicative, accessible, and excels with customer communication. Clients can expect a team that drives leads and grows professional relationships.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a partner in Odin Outsourcing. We do outsourcing, including data mining, data entry, financial analysis, and other back-office work. We’re based in Bangladesh.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Analyst Agency?

They got us a few potential clients, one or two we’ve been working with for a while now. The relationship started when I did some work for Steven (Principal). He liked the work that I did, and, because he was a marketing guy, he was able to get a few clients for us.

SOLUTION

What was the scope of their involvement?

It’s pretty much been lead generation. Steven (Principal) knew a few companies that were looking for similar services to what we’d provided to him earlier. He reached out to them and arranged some talks for me. That was really helpful, and we appreciated that. From there, I carried out pilot projects, and we got the jobs.

I’m sure he employed some digital marketing, or he’d worked for them, they liked his work and asked if he could provide other services, and he matched them to us. In some cases, he also looked for companies that were looking for the services we provide and introduced us to them.

We’ve done two projects recently for two companies looking for lead generation services of the sort that we provide, like data mining. We gave them pilots and are waiting for a response. Steven got that bit of work for us.

What is the team composition?

Steven is our main contact. There may have been someone else in the email threads once or twice, but I don’t remember having a conversation with anyone but Steven.

How did you come to work with The Analyst Agency?

We were trying to find our own clients. I went to The Analyst Agency’s profile, and it seemed that they did a bit of the work we did, so there was room for synergy. I talked to Steven and gave a few samples of the type of work we do, and I got to know a bit about what he did. We decided that maybe there were opportunities for synergy, or that maybe they could get us some clients. In the end, we went down the route of them getting us clients.

What is the status of this engagement?

We started working with The Analyst Agency around September 2019. Some of our work has wrapped up. We recently did two pilot projects for two clients that Steven lined up for us. If they like our work, we may start with them again.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

His communication is excellent. He’s always available, no matter where he is. Communication’s been very easy, considering that we live in two parts of the world, and timing is usually crazy. It’s been very good for us to work together. We really appreciate their availability and effort.

How did The Analyst Agency perform from a project management standpoint?

We communicate via email and WhatsApp for most of the time. He’s been really accessible for the projects we’ve worked on. Steven’s been involved with client management there and has been giving us feedback on how the clients felt and whether there was an area of improvement. That’s really helped us grow our relationships with the clients.

What did you find most impressive about them?

It’s the attention and time they give to clients. I don’t know whether they’re a large company or not, but the time that Steven’s given us has helped with the pilot projects we’ve done and with customer relationships. He was pretty much part of the business. That’s what it felt like. It’s really important for us to trust our partners abroad, and I think that The Analyst Agency has done a really good job there.

Are there any areas they could improve?

There’s nothing that comes to mind right now. The relationship has just started, so I’m sure I’ll identify situations where Steven could improve, and I’m sure that, if I share that with him, he’ll do his best.

Do you have any advice for future clients of theirs?

They work really hard and they’re always available. They’re easy to work with, and I would and have recommended them to other companies.

RATINGS

5.0

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