What was the scope of their involvement?
Integration can be very technical and complex, with a steep learning curve. This is not a consumer or business-end user application. Altr needed to get up to speed very quickly - within 60 days - and learn not only the industry, use cases, and personas but also have hands-on training with the product itself. Altr took it upon themselves to read all of the technical documentation, take our online courses, attend multiple demos with our Professional Services and Sales Engineering teams, and talk to customers. They had full access to all of our development documentation as well.
The project was comprehensive. We didn't want to do an exact copy of the existing studio. We literally started from scratch and re-designed the entire studio as if we were a brand new startup. Altr was intimately involved in the entire process from design through development and QA.
What is the team composition?
We worked directly with Geordie (Founder, Chief of Strategy, altr) and Christine (Founder, Chief of Design, altr) along with various members of their team as needed for design, comps, etc.
How did you come to work with altr?
We were referred to Altr by the founder of another design firm I had worked with in the past on a similar project as the one we were going to do at Jitterbit. That firm wasn't available and he strongly recommended Altr. We included them in the selection process along with 3 other firms who came to us by board referral, previous contract with Jitterbit, and an outside firm via google search respectively. Experience with deeply technical, enterprise applications and a strong design aesthetic were the primary criteria. UI development expertise and/or a relationship with a good UI firm was also a requirement.
Of all the contenders, altr was the only firm that thoroughly read through our website, downloaded the trial, watched all the demo videos, and educated themselves on the space during the selection process. They had a very tight and well-delivered proposal that reflected their work ethic and dedication to the customer. They were the only firm that had a proven relationship with a strong UI development firm with a deep technical bench that we needed. They were the only firm that "got it" on the scope of what we were trying to do and answered with a sound plan. Christine and Geordie were very personable, easy to talk to, inquisitive, and genuinely seemed to care about our business. They were honest with us on the time frame and cost where other firms were overly optimistic and/or simplistic about the actual effort it would take to accomplish this. We knew speaking to them that we'd be a priority and we wouldn't be flipped to entry-level staff.
How much have you invested with them?
To date, we’ve spent around $500,000.
What is the status of this engagement?
We started in January 2017. We will launch version 1 of the project in the first week of April 2018 and have signed a retainer with them for the rest of the year.