Software development services and IT consulting

For 20 years we create dedicated software for large enterprises and multinational companies in the financial and other industries.

„See different – achieve more” - our approach to work with clients reflects superior values that guide us in business: Efficiency and Safety.

We provide application development services and IT consulting supporting our clients in their business growth. We design, develop, implement and maintain software for many industries including insurance, banking and telecommunication.

We work efficiently in diverse business and cultural environments. Our clients are based in various geographical locations, i.e. Poland, France, Belgium, United Kingdom, Czech Republic, USA, Germany, Switzerland, Italy.

•  We design, develop and implement software for large polish and international companies for almost 20 years.
•  We are the team of more than 200 engineers, developers, analysts architects and project managers.
•  We delivered more that 100 large software and consulting projects
•  We specialize in software design and development for commercial sector
•  We aim in long-term relationship and cooperation.

 

 
$25,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2000
Altkom Software & Consulting
Chlodna 51
Warsaw 00-867
Poland
Altkom Software & Consulting Krakow 01-248
Poland

Portfolio

Digital Product Center

A process platform for selling banking products and supporting customer-facing services through electronic channels, such as portal, online & mobile banking,
call center, and IVR.

http://dpc.asc.altkom.pl/

Solution capabilities

1.Defining the product offer and exposing it through a selected electronic channel and the call center.

2.Designing and executing the full sale process for banking products, complete with signing the agreement and activating the product by the Customer.

3.Selling most banking products both through onboarding processes (for new customers) and through x-selling processes (for existing customers).

4.Managing the whole process of data flow and verification in the Bank’s internal systems.

5.Support for the Bank’s staff in ongoing operation of business processes and in contacts with the customers at all stages of the sale process.

 

White Label

White Label is an insurance core system for life and non-life insurance.

http://whitelabel.asc.altkom.pl/

White Label was created by Altkom Software & Consulting – the software company which has over 20 years practice in work for the insurance sector and experience gained from 11 core system implementations in 6 countries.

White Label supports insurance business processes: from products modelling offered through the sales path, premium calculation and policy handling, to claims.

Key features of our solution:

SIMPLE and INTUITIVE = no training required!

friendly for professional and „amateur” sales rep over 10k licenses issued and 2,5k concurrently active users

RELIABLE = 24/7 

performing hundreds of calculations per hour modelled on banking standards of availability and reliability

SALES FIRST = sell from tomorrow!

present multiple...

Reviews

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iOS & Android App Dev for Online Piano Competition

"In the second concert, we had an 89.1% satisfaction rate."

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - Nov. 2017
Project summary: 

Altkom Software & Consulting provided iOS and Android application development services, integrating live chat features, GPS navigation, notification functionalities.

The Reviewer
 
1-10 Employees
 
Warsaw, Poland
Jakub Fiebig
Managing Director, International Cochran Piano Competition
 
Verified
The Review
Feedback summary: 

The application has been well received, achieving over 75% positive feedback during its first event, and nearly 90% during the second. The team communicated effectively throughout the project, building a strong mutual working relationship, and providing useful suggestions.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Julian Cochran Foundation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Altkom Software & Consulting?

We wanted to create mobile applications dedicated to concert venues, opera houses, and free harmonics.

SOLUTION

What was the scope of their involvement?

We provided them with plenty of information about what the app should look like, what kind of features it should include, and how we wanted it to function. It was built for both iOS and Android.

We asked for several core features and functionalities. We wanted to digitalize the content of the printed program notes. We also wanted a live chat feature, music score previews, and to build in GPS navigation. In addition, there's a live progress bar of the concert. It shows you in real time where you are in the concert program. There are live notifications in the app.

We also wanted to divide transformation of audio and video. In our software, audio is always live in the venue and the video is the only thing that will transmit it. The main challenge was to save the latency of the vision to work the live audios for there’s always a mistake by the artists. They had to overcome the latency that was usually a few seconds and minimalize it to a few hundred milliseconds.

What is the team composition?

We were directly working with five people, but the team was up to 15 people.

How did you come to work with Altkom Software & Consulting?

I had an existing relationship with them. We felt comfortable working together.

How much have you invested with them?

$100,000.

What is the status of this engagement?

We started working together in January 2017. The MVP and the premiere of the app were completed in November that year. We have an ongoing relationship regarding the app software development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback was 75.8% positive in the first concert. In the second concert, we had an 89.1% satisfaction rate.

How did Altkom Software & Consulting perform from a project management standpoint?

We've been in constant contact because it’s been a very intensive project. The CEO was very much on board and I felt completely comfortable working with them. We used email and phone calls to communicate, as well as face-to-face meetings because our offices are close.

What did you find most impressive about them?

The engagement that the CEO has shown in the past years has made me feel very comfortable. I couldn’t imagine a better way of building up a mutual relationship.

Are there any areas they could improve?

No, they've delivered more than we asked for. There was a lot of UX included in the development of the app itself. There were a lot of good suggestions on how to improve the app and what kind of features it could include.

Do you have any advice for potential customers?

Be creative because they like creative things.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev for Insurance Company

“What did make the project successful was the level of collaboration.”

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$1,000,000 - $9,999,999
 
Sept. 2015 - Oct. 2017
Project summary: 

Altkom developed a large software solution for an insurance provider, primarily using open source Oracle Java and PostgresQL to centralize two insurance systems and create an off-the-shelf solution for their own use.

The Reviewer
 
5,001-10,000 Employees
 
Poland
Jacek Jabłoński
IT Department Director, Ubezpieczenia Pocztowe
 
Verified
The Review
Feedback summary: 

The team approached the project with an excellent attitude and were enthusiastic about collaboration and discussion at all times. Despite a number of issues related to the large scope and tight timescale, they were willing to push themselves and work hard, successfully delivering the solution.

BACKGROUND

Introduce your business and what you do there.

We provide services in the insurance industry and have expanded to services for the consumer market. The current portfolio of our products is complete, featuring the life and non-life areas.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Altkom?

At the time, we had 2 central insurance systems, for non-life and life offers, as well as several front-office systems for different areas of our operations. We decided to start a centralization project in order to create one core insurance system which could satisfy all our demands and have a migration process covering all our areas of operation.

SOLUTION

What was the scope of their involvement?

Altkom has provided services in the area of Oracle Java and PostgresQL technologies. Our back-office software is built using Java, and there are several technologies involved on the front-office side, including AngularJS, Liferay and Java itself.

What is the team dynamic? 

It’s quite complex as I acted as the project manager on the IT side, but was also the negotiator of the contract. They assigned around 20 specialists to our project. Their total team is about 100 members, but we had limited needs.

How did you come to work with Altkom?

They competed with 5 other delivery companies in Poland. The project was as important to them as it was to us, since their initial intention was to ultimately turn the work into an off-the-shelf solution. Because of that, their interest was much higher than that of the other competing companies. The second major factor for our decision was the budget: only one other company in the shortlist satisfied our budget limits. They were also the only company that promised to fit our critical schedule.

How much have you invested with them?

The project budget was around $1 million. From the implementation viewpoint, we had a $100,000 maintenance agreement.

What is the status of this engagement?

We started working with them around 2 to 2 ½ years ago and recently completed the project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve kept statistics, for example, on the number of bugs, fixing times, and any delays. There were many factors which made my general view on the project not as optimistic as I would have liked. On the client side, we also had issues which contributed to the outcome, such as requirement changes from new business areas, and not delivering agreements and specific requirements descriptions on time. These are small things which made the real-life project different from the theoretical one.

What did make the project successful was the level of collaboration, and the willingness of both sides to compromise in order to move things along. There are no specific statistics I can provide, but I consider their approach to our relationship to be a success factor. From this point of view, they were willing to do more than other partners I’ve worked with, when the budget and time were limited and strictly monitored. But sometimes they made mistakes that demand excessive levels of compromise, which might disqualify them to be a professional client, but, when there was no tension, the collaboration was very good.

How did Altkom perform from a project management standpoint?

We communicated using different means, including email, phone, and a ticketing system. We only used video conferencing when it was necessary. We set up a knowledge base for the requirements side using a wiki solution and worked on it collaboratively.

In terms of technology and delivery time, I would not judge their performance based on this project. Our budget limitations and scale of work were rather disproportionate. A system of our size should cost around $3 million, but they had an internal interest in our project.

From a professional viewpoint, the time and scope did not match the cost of the project. They delivered a bit less than we hoped, and a bit later. Some would say that this is normal. 

What did you find most impressive about them?

They are open to mentioning where a problem lies. I appreciated their honesty and approach to our relationship.

Are there any areas they could improve?

Based on my experience, I would recommend they improve the tool side of development. The systems they used could be better from an analytical point of view. They should especially invest in testing and documentation. Currently, our project specifications number 3,000 pages, and that’s not even all of it. We expected to receive this documentation much earlier than we did. They gave it to us after the software delivery, which is not a good way to cope with a large scope.

From a project management viewpoint, they performed well, but, in terms of delivering what the client wanted and maintaining a discussion on the budget and time, I would have wanted more understanding.

4.0
Overall Score The professional side of the negotiation was not what I expected, but the overall collaboration was nice.  
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Their performance varied.
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    We don’t have any problems recommending them.

Custom Software Development for Mortgage Bond Bank

“They are flexible in discussing technological and architectural issues during preparation.”

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$200,000 to $999,999
 
May 2016 - Dec.
Project summary: 

Altkom used Oracle C and Java 8 for the backend, as well as AngularJS, CSS3, and HTML3 for the frontend of a register software. The system can exchange files externally and is integrated with a data directory.

The Reviewer
 
51-200 Employees
 
Warsaw, Poland
Tomasz Sobczym
CIO, mBank Hipoteczny
 
Verified
The Review
Feedback summary: 

Altkom’s team was communicative during development, prompt in finding solutions after deployment, and collaborative in order to help produce the best product possible. They were agreeable and efficient in their approach and testing, and also offered the latest technologies.

BACKGROUND

Introduce your business and what you do there.

mBank is the third or fourth biggest bank in Poland, and we specialize in mortgage bonds. We’re a member of the Commerzbank group. I’m the CIO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Altkom?

We were building an application for the registration of mortgage bonds with a set of functionalities tied to the area. The was was to make a staff reduction and improve our processes.

SOLUTION

What was the scope of their involvement?

Altkom created our register software and all of its surround functionalities. It’s integrated with our active directory data warehouse, is able to exchange files with other systems, and has an email server for notifications. The technology stack included Oracle C and Java 8 for the backend, and AngularJS, CSS3, and HTML3 for the frontend.

What is the team dynamic?

We worked with ten people from their side, including developers, testers, and project managers. There were two people from the business department working from our side, as well as 3–8 IT staff. The project manager from their side communicated with the product owner and business project manager from our side.

We used our own testing environment. Since we’re a bank, we couldn’t allow their team to operate remotely, so some of the work was done on-site. They were able to perform some of the tests in their own environment, aside from the integration and data testing.

How did you come to work with Altkom?

It was a long procedure involving our own regulations for sourcing vendors. We received 4–5 offers, and chose Altkom due to their pricing, technology, and flexibility in terms of collaboration and finding solutions. We had certain infrastructure requirements, and they offered the latest technologies. There weren’t many suppliers with the right experience in the banking area who could offer what Altkom was.

How much have you invested with them?

The main project cost about $300,000, and the small changes we made during 2017 cost $40,000.

What is the status of this engagement?

We started working together in May 2016 and finished the project in December. The product launched in January 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The business owners have been happy with this system from a business perspective. We did identify some errors and throughput issues during the first two months of operation, but that’s normal. The main issue they solved was with system speed, and we also made some small changes based on user feedback. Everything was done in accordance with our time and budget.

The quality is defined by the developer’s reactions to such problems and their ability to solve them in proper time. Our business has been happy with Altkom from this standpoint.  

How did Altkom perform from a project management standpoint?

We had close communication during the project. There were periods when they were waiting for our side, and there were some problems with the anonymization of data during testing.

What did you find most impressive about them?

They are flexible in discussing technological and architectural issues during preparation. Altkom had good communication in these areas, and it was the most valuable attribute for us in reaching an agreement on the approach. There are other good developers, but they can be unyielding in their way of working and handling technology. Altkom allowed us to elaborate how we wanted the collaboration to occur, and also what the final product should be.

Are there any areas they could improve?

It’s always possible to improve, even in their case, but it’s hard for me to think of anything in particular. We found Altkom to be an efficient partner. There were issues, but we managed to solve them easily.

4.5
Overall Score I’ve known about their work in the Polish market for 10 years.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    They were not the cheapest, but our budget was maintained, which was the most important thing.
  • 4.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    I would recommend them to friends and colleagues.