Altkom Software & Consulting

BACKGROUND

Please describe your company and position.

I am an executive at MGM HR Solutions

Describe what your company does in a single sentence.

aa

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Altkom Software & Consulting to accomplish?

• Conducting controlled penetration tests, allowing checking the current status of the web application and its infrastructure in terms of security
• Creating a document that identifies security flaws and inconsistencies and offers suggestions for improvement.

SOLUTION

How did you find Altkom Software & Consulting?

Referral

Why did you select Altkom Software & Consulting over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Altkom Software & Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Secure code review; Manual penetration tests using OWASP Top 10 / SANS 25 methodologies; Infrastructure review.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have received a detailed presentation of the results of the tests, including the security vulnerabilities and threats found. We have an assessment of the detected threats in terms of their potential impact on the company and its IT systems. The report, prepared by Altkom Software & Consulting, includes suggestions for specific actions and steps to be taken to improve the security of the systems along with prioritisation of tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At the outset, Altkom Software prepared and proposed a timeframe and scope of cooperation. After accepting the schedule of activities on our side, the project proceeded according to the set directions, and we received the results on time. We did not encounter any communication difficulties during the collaboration. We were in contact with the designated person on Altkom Software's side all the time and knew what was going on in the project.

What was your primary form of communication with Altkom Software & Consulting?

Virtual Meeting

What did you find most impressive or unique about this company?

We decided to use Altkom Software & Consulting's offer primarily because of their long tenure in the market and direct conversation with a qualified penetration test specialist. We consider their strength to be the transparency of their offer: the process of conducting the security tests was clear and understandable to us, and the report we received was detailed.

Are there any areas for improvement or something Altkom Software & Consulting could have done differently?

We do not see any areas of cooperation that need to be improved at this point.

BACKGROUND

Please describe your company and position.

I am the IT and Digital Director of Volvo Car Poland Sp/ z o.o.

Describe what your company does in a single sentence.

Volvo Cars is a car brand for people who care about the world we live in and the people around us. Our mission is to make life easier, better, and safer for everyone. We're one of the fastest-growing premium brands and a leader in the fast-growing electric segment. We're proud of our achievements in the security field, constantly working on innovations that protect what is essential.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Altkom Software & Consulting to accomplish?

• To maintain and develop our back office system. The main task of the application is to support the car sales process for individual and fleet customers. We wanted to expand the system with new functionalities and thus optimize the sales process and expand the portfolio of services provided.
• Additionally, we engaged Altkom Software in refreshing the Volvo Car Poland online service and developing new dealership pages based on a convenient CMS for content management.

SOLUTION

How did you find Altkom Software & Consulting?

Other

Why did you select Altkom Software & Consulting over others?

Other

How many teammates from Altkom Software & Consulting were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project's primary goal is to digitize and automate Volvo Car Poland's sales processes. The back office system for servicing and monitoring Volvo dealerships must be constantly developed in line with the company's needs and also ensure the availability of services at a high level. 

In addition to ensuring the continuity of the sales application, Altkom Software & Consulting was also responsible for working on the Volvo dealer website system, consisting of subpages presenting the brand's sales offers. We wanted to move away from solutions that required every change to be made by the company to maintain the service in favor of greater independence of Volvo showroom employees.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ensuring the continuity of the sales application directly translates into the process of offering and selling at the Volvo dealership level, as well as monitoring and optimizing services provided. The implemented automation solutions have relieved employees and increased work efficiency. 

New dealer websites allow for independent content publication by employees of our showrooms, and attention to the structure and UX of the website supports the process of acquiring sales leads. Implementing the SCRUM methodology in our company made it possible to plan increments more consciously and develop the business based on them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Altkom team helped to implement SCRUM into our organization, thanks to which cooperation and project management became much more effective. We are satisfied with the order and predictability that accompanies the work on the project and the excellent atmosphere that gives a sense of partnership between our companies.

What was your primary form of communication with Altkom Software & Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed with their involvement in the project and team communication skills. From the beginning, we can see that people on the ASC side understand and strive to achieve our business goals. We know that we can count on their support and advice.

Are there any areas for improvement or something Altkom Software & Consulting could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

Liberty Bank is a private bank in Georgia, the third largest in the country. I’m working on the position of CIO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Altkom Software & Consulting?

Our business development and post-COVID changes had resulted in new expectations towards IT area. We were interested in a quick update of our IT strategy to address the transformations and keep the alignment with Bank’s business strategy. The most important challenge was time pressure/short project time (6 weeks). Moreover, we needed a second-opinion based on market standards and best practices.

SOLUTION

How did you select this vendor and what were the deciding factors?

They had good networking recommendations. We chose them because of their vast technology knowledge, experience in IT strategy & solution development and full understanding of bank business processes.

Describe the project in detail and walk through the stages of the project.

In the period from September to October 2021 Altkom Software & Consulting prepared IT Strategy for 2022-2024 for Liberty Bank. Consultants:

• led analysis of strategic business solutions and critical IT deficiencies,
• defined target IT capabilities with appropriate development approach,
• evaluated potential risks and proposed mitigation plans,
• proposed a list of IT initiatives assuring delivery of missing capabilities,
• imported IT initiatives to our Jira for easy tracking and management.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 consultants, 44 md, working remotely using Teams and Jira.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their work delivered us the following benefits:

• high-quality IT strategy developed rapidly and on-time for budgeting,
• high priority/prospective items drilled down,
• market standards and best practices shared with us.

I used prepared IT Strategy for next year's budgeting and further IT projects planning.

How effective was the workflow between your team and theirs?

We had regular status meetings. We managed to address new requirements that appeared during the work, e.g. different final product scope and form.

What did you find most impressive or unique about this company?

Altkom Software & Consulting consultants have demonstrated substantive knowledge and efficiency in delivering IT expertise. We especially appreciate flexible agile approach, which resulted in maximized advantages for available time & effort. They worked fast and according to high market standards and solutions. They speak perfect English.

Are there any areas for improvement or something they could have done differently?

The only thing may be to use better tools for transferring results to our Jira environment.

BACKGROUND

Please describe your company and your position there.

I am the Product Owner of Prilo (Car Transport Exchange) at Adampol S.A. (Hyundai Glovis Group). We are one of the biggest logistics company in Europe and we specialize in transportation of cars and general cargo, storage, PDI, customs services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Altkom Software, and what were your goals?

Altkom Software was hired for the implementation, maintenance and development of the application Prilo, a marketplace for the management of the entire process of car shipping. The functionalities of Prilo cover: matching partners (shippers and carriers), making transactions under the agreed SLA, tracking of the transport, keeping the documentation in one digital place, etc. The project consists of 3 applications: · Prilo.com platform - the main application for shippers and carriers, · Customer Service application - an application for managing markeplace parameters (including the amount of commission) available to Adampol employees, · mobile application for drivers that allows to report the status of transport, and upload required documentation.

SOLUTION

How did you select this vendor and what were the deciding factors?

The deciding factor was the project approach the vendor presented at the beginning (including product discovery process that allowed to specify MVP and key values that The Platform should deliver for its users). Also, Altkom’s experience in software development was significant.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We segmented the cooperation into 3 phases. It all started with the first phase – Product Discovery – which was a workshop where we worked on the idea and the goal was to define the most important functionalities of the platform. At this stage, we also conducted some interviews with the drivers and shippers to get as fitted for their needs product as it was possible and to decide what might be the biggest market advantage. It helped us to continue work in the next phases, as we had the main needs defined. That was the base for further development work. In the next stages, the MVP was delivered and finally the product was lunch. Then we went to maintenance and development of new functionalities period.

How many people from the vendor's team worked with you, and what were their positions?

Each phase needed different resources. At first, we work mainly with Kreatik’ team (a subsidiary of Altkom Software) along with the IT solution architect and business analyst. In the second phase, we still have been working with the IT solution architect and BA, but also variable number of full stack developers (from 4 to 6) joined the team. Later the mobile app developer joined and testers (both manual as well as automation). Currently, we work with front, backend and mobile developers and the architect.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is new on the market, we’ve launched it just over half a year ago and had an official initiation just a month ago. But in that short perdiod of time we were able to get almost one thousand companies on the Prilo. Currently, we are working on the marketing and selling process. However, each day brings increasing interest into the Platform which let us be optimistic.

Describe their project management style, including communication tools and timeliness.

The management of the cooperation was very effective. We worked in Agile. On our side there was (and still is) a Project Manager responsible for all the aspects of work, including daily monitoring, a Project Owner and a person from Hyundai Glovis HQ from Korea to control and serve in case of problems. Nonetheless, we were able to find solutions for some problematic issues during our daily cooperation. We had the status meeting once a week and in the first phase – almost every day refinements or workshops. It was intense.

What did you find most impressive or unique about this company?

Their willingness to find solutions, meeting atmosphere, and excellent technical skills were remarkable.Comprehensive offer - design and implementation of an IT solution (including UX and UI specialists who took care of a user-friendly interface from Kreatik), support in the field of product strategy, support in implementing Agile framework into the Company.

Are there any areas for improvement or something they could have done differently?

Nothing comes to my mind at the moment. We had been solving problems on a regular basis, so the whole cooperation went smoothly.

BACKGROUND

Please describe your company and your position there.

I’m Co-founder & CTO at Talkie.ai. Talkie is a no-code platform that allows configuring voice bots using built-in types of questions and pretrained industry-specific intent models. Currently, Talkie is a startup in the growth stage.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Altkom Software?

We started cooperation with Altkom Software as part of the Due Diligence service. We wanted to conduct a thorough audit of our platform before the subsequent funding round.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at the vendor based on the following criteria: market recommendations, knowledge, quality, experience, and price.

Describe the project in detail and walk through the stages of the project.

The scope of work included the audit of the following areas: product delivery process including feature flow, development process (methodology, product team roles, process, AI process), system architecture (infrastructure, services, scalability and maintainability, logs, and monitoring), security, source control system and building process, testing approach.

How many resources from the vendor's team worked with you, and what were their positions?

On the Altkom Software side, the due diligence service was carried out by Prem Gorecki, Chief Technology Officer, and his team consisting of the Chief Architect and Security Officer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Following the audit, our startup received another round of EUR 2.5 million in funding.

How effective was the workflow between your team and theirs?

Everything was completed on time. I was pleased with the quick response and the timely delivery of the service.

What did you find most impressive or unique about this company?

Altkom Software has demonstrated both knowledge and a professional approach to the project. I appreciated the communication skills and the ability to provide feedback.

Are there any areas for improvement or something they could have done differently?

The project has been completed successfully.

BACKGROUND

Please describe your company and your position there.

Zencargo is a digital-first freight forwarder & logistics provider. Our platform allows customers to book, manage and keep track of their international freight as well as use analytics to drive intelligent supply chain decisions. At Zencargo, I am responsible for the engineering teams working as an Engineering Manager in the software development division.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Altkom Software?

In 2022, we decided to improve our process efficiency by implementing a tool that would allow us to set up automated workflows for our processes. Altkom Software deployed a Camunda Community version and implemented their own Camunda-based solution, allowing us to administrate better the processes we tried to automate. Our main goal was to automate the process of agent assignment for bookings. Moreover, we had to adapt the process solution to our microservice architecture and prepare a CI/CD pipeline.

SOLUTION

How did you select this vendor and what were the deciding factors?

During our selection process we did compare vendors supporting either Community and Enterprise editions. The value-oriented approach and flexibility demonstrated by Altkom representatives during the interview process convinced us that selecting this vendor along with Community edition will yield best returns. The business value-oriented culture persisted throughout all cooperation, which proves this was a good call.

Describe the project in detail and walk through the stages of the project.

Altkom Software already got an in-depth insight into the current processes of Zencargo during the pre-sales process – they got to know the competencies of the development teams that allowed them to plan the next steps. During the project, they provided 2 senior Java developers specialized in Camunda to review the current process and train the engineering teams for 3 months, which acted as a base for Camunda Community deployment.

All the project stages consisted of: onboarding, initial training, development and deployment of MVP, setting up staging and production CI/CD pipelines, delivering workflows, and finally proposing a strategy for the process data warehouse. After the tasks mentioned above were completed, they also structured a plan for the final process outline and proposed tools that will be useful for the Zencargo development teams.

How many resources from the vendor's team worked with you, and what were their positions?

Altkom Software provided 2 senior Java developers that were available full time throughout the whole project. There was an Engineering Manager, Product Manager, and 5 software engineers on Zencargo's side. We also worked with a Project Manager on Altkom's side who administered the tasks like billing, invoicing, etc.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Partnering with Altkom has accelerated our learnings on Workflows either from the theoretical and practical point of view. The Altkom engineers removed all blockers which may hinder the beginners in the subject. They assisted our team in a way which left our engineers with high self-confidence after the project. This opened a path for us to craft an in-house solution supporting more operations teams in the following quarter.

The work with Altkom set us on the right path to exponentially grow the number of workflows deployed at Zencargo. The first, complex workflow deployed with the help of Altkom engineers led us to smash our goal of 15 workflows of various complexity by the end of 2022Q3. These workflows positively impact other business metrics and transform us into a task-based organization.

How effective was the workflow between your team and theirs?

Altkom consultant became a part of the Zencargo team. They bonded with the team quickly. Strong planning skills, good communication, very approachable and helpful attitude toward collaboration allowed us to achieve our objectives.

What did you find most impressive or unique about this company?

Their strong focus on providing value to the customers is remarkable. They are also easy to start with and have plain pricing rules unlike other vendors, who seemed very defensive and required multiple interviews to get the quote.

Are there any areas for improvement or something they could have done differently?

Everything was excellent, hard to point any possible improvement for the collaboration.

BACKGROUND

Please describe your company and your position there.

I am an employee at BP Europa SE. We deliver heat, light and mobility products and services to people all around the world in ways that will help to drive the transition to a lower carbon future. My area of the business is offering fleet solutions including fuel cards, electric charging and on road services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Altkom Software & Consulting, and what were your goals?

The Linava solution was built in 2009 and evolved in subsequent years by introducing new customer focused features, whilst meeting local legislation requirements. Altkom Software and Consulting currently supports and adapts the system to PSD2 legal requirements. Moreover, new functionalities are planned to be added. Apart from the Linava system, Altkom Software and Consulting also delivered an advanced system for building international customer fleet card pricing models with complex financial estimation.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor was selected during a tender, cost effectiveness and quality played a significant part during the selection process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Linava solution is a modular application which was initially developed in 2009. The core module is responsible for creating customer documents and transforming data between invoicing and accounting systems. The suite also consists of a web user interface for managing customer and system settings, a comprehensive desktop application that deals with printouts generated by the invoicing system and provides automated customer mailing functionality, and a background module that acts as an interface between the invoicing system and Linava suite.

Over the years, new Linava functionalities were developed, such as generating summary notes, special correction invoice processing, and many others. In 2016, there was an effort to migrate the accounting system from SUN to SAP, and at this time, Linava allowed us to quickly adapt to changes and requirements which originated from the migration. We are currently adapting the system to conform with PSD2 legal requirements as part of a bigger project involving many international teams.

How many people from the vendor's team worked with you, and what were their positions?

The project team consisted of a Project Manager, Lead Developer and an Analyst. Additional developers were onboarded to meet the demand.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The aim was to meet specific customer and legal requirements, which can be challenging in invoicing and account systems. Due to the flexibility of the Altkom Software & Consulting team, having the Linava system as a bridge, we were able to flexibly adapt to short notice changes meeting the legal and business requirements.

Describe their project management style, including communication tools and timeliness.

The project has been delivered using a traditional delivery methodology. Post the analysis phase, we closely worked with the teamto refine the backlog and move to the development phase. The solution has been deployed post development and user acceptance testing. The maintenance is performed on an ongoing basis by solving tickets reported in the vendor’s ticket system. Tickets are solved quickly, which often involves close communication with colleagues from our business team.

What did you find most impressive or unique about this company?

The vendor’s team showed professionalism and excellent technical knowledge. They were very responsive, and the whole communication went smoothly. However, what impressed me the most was the ability to inspect the project details and ensure high-quality work.

Are there any areas for improvement or something they could have done differently?

I was pleased with the project; all the problems were already addressed during the development phase.

BACKGROUND

Please describe your company and your position there.

Head of Omnichannel & Digital Business Growth at BNP Paribas Polska S.A. It provides services to retail customers and other segments, including Wealth Management, microbusinesses, SMEs and corporate banking. The banking group of BNP Paribas covers 65 countries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Altkom Software & Consulting, and what were your goals?

The project includes the implementation and development of the proprietary Digital Product Centre platform, whose task is digitisation and automation of online sales processes and monitoring and managing business processes.

SOLUTION

How did you select this vendor and what were the deciding factors?

As a result of the tender procedure.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project's primary goal is to focus on developing digital channels in customer service. The objective is to constantly improve the user experience, which translates into the need to provide newer digital products and digitise the entire banking offer. Technologies: JAVA, Camunda BPM, Apache Camel, Apache Kafka, MongoDB, Elasticsearch, Containerization stack

How many people from the vendor's team worked with you, and what were their positions?

The project is carried out by a development, analytical and testing team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The cooperation with. Altkom Software & Consulting has been going on for several years. During this time, the banking offer was constantly developing, and Altkom helped to translate it into digital sales channels.

Describe their project management style, including communication tools and timeliness.

From the very beginning of the project, together with Altkom, we focused on implementing and constantly improving agile methods in the daily work of our teams. Over the years, we have made an agile transformation and today, we consciously use the agile approach to achieve new goals. Altkom's commitment, consulting, sharing of expert knowledge and flexible approach translated into the project's high effectiveness.

What did you find most impressive or unique about this company?

The Altkom Software & Consulting team’s experience and industry knowledge are impressive. Thanks to the understanding of the financial sector, ASC is not only an excellent technological partner but also a business one.

Are there any areas for improvement or something they could have done differently?

Not find yet. It is long-term cooperation between companies (since 2015). This project is ongoing and continuing.

BACKGROUND

Please describe your company and your position there.

I am the CTO of a mid size IT company named GEBIT solutions. We provide IT products and services mainly for the retail industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Altkom Software & Consulting?

In 2018, we decided to expand the team with new production capacities. The time spent on introducing new people to such a large project is quite a cost, so we had to make sure it was a good investment. Before starting work, Altkom prepared a concept for using the Spring framework in the project.

SOLUTION

How did you select this vendor and what were the deciding factors?

We knew Altkom and some of the people at Altkom for many years and had originally worked with people nowadays at Altkom in 1998.

Describe the project in detail and walk through the stages of the project.

As Altkom, we have been involved in development from the moment the requirements were specified. Then the solution was tested internally, and a code review was performed. We also prepared automatic tests of the solution. After approval, the code was committed to the appropriate branch and tested by the GEBIT tester. After successful tests, the solution was automatically sent to selected store chains and implemented at cash registers.

How many resources from the vendor's team worked with you, and what were their positions?

We had overall 3 technical people from Altkom supporting us in the project. Altkom also provided a project manager from their side supporting us in organizing the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We managed to implement several fiscal solutions for a POS system developped in the project with the help of Altkom, that allowed us the roll-out of the solution into more countries in a shorter time frame.

How effective was the workflow between your team and theirs?

Everything was completed in time. We had a part time person from our side doing all the necessary communication, which worked well.

What did you find most impressive or unique about this company?

I was impressed with how quickly they coped with a complex technical environment and existing solution with many proprietary aspects and managed to get productive in a very short time frame.

Are there any areas for improvement or something they could have done differently?

We unfortunately had to compensate for some staffing changes during the project. Altkom however did the best to support us with that compensation.

BACKGROUND

Please describe your company and your position there.

My name is Tomasz Bączyk and I am a Board Member at Provalliance Poland Sp. z o.o. Our company works with Jean Louis David and Franck Provost brands, providing services for the beauty industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Altkom Software & Consulting, and what were your goals?

We hired Altkom to maintain and develop our booking platform for hair and beauty appointments. The platform is also used to sell the services provided by hair and beauty salons and for CRM in general. The system is active in Poland, France, Spain and Switzerland. The greatest challenge is to make sure the system always responds to our needs. The key priority for us is that the CRM remains flexible and able to handle customized functions, which we cannot get from any solution currently available in the market. One such example is hair and beauty bulk offers or info about customer preferences as to their treatment in the salon.

All these data need to be available in our client’s account to make their hair stylists’ work easier. In addition, the website should be fast and responsive, it’s something that really matters to us – following the mobile-first trend, we decided to rely on the vue.js technology. This solution makes bookings faster, which drives up conversions. Our priority is to integrate three independent solutions: e-commerce, the booking system, and the brand’s website and blog under one web domain. In addition, Altkom carried out the integration with the Emarsys marketing automation system and changed our SMS provider to Dimoco.

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended to us by the company that previously developed and maintained our CRM system, but then changed its business model and could no longer cooperate with us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project involves ongoing platform maintenance and development. The system can be divided into 3 main modules: backend, which contains our business logic and the main project code, written in Java and connected to the database. The second module is the customer module, i.e. a website that allows clients to book appointments, which is regularly updated with new functionalities.

Apart from using the basic functions, such as bookings and checking the availability of selected hair stylists, customers can also browse services and find detailed information, consult prices, descriptions, as well as blog posts and videos. The third module is the backoffice – a system enabling individual salons and the company HQs to manage bookings and configure the system.

Importantly, the project also involves cooperation with other technology partners of Provalliance Poland, who provide typical e-commerce solutions: Emarsys, Samsung (BI), Altab (SAP). The platform is integrated with many external systems (e.g. for marketing, analytics, financial and fiscal support in salons). At present, all these tasks have been finished or are already underway. Technologies: Java (backend), Spring boot, Mongo DB (database), Postge SQL, Vue.js, AWS.

How many people from the vendor's team worked with you, and what were their positions?

The team does not change: we have a Fullstack Developer, Frontend Developer, Project Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has important business implications. The platform really simplifies bookings and cancellations for clients, which, obviously, has a positive effect on the reception of our brands. In addition, the data we collect from the traffic on the platform enables analytics that help us tailor our communication to clients who use our services or are only beginning to show interest.

In addition, the ability to book an appointment and explore website content (blog and video) at the same time, with e-commerce to be added in the future, significantly drives up conversions. All that helps us create a more deliberate business strategy with regard to our customers and achieve better results.

Describe their project management style, including communication tools and timeliness.

We work in Agile and plan for weekly sprints, during which we take stock of our progress and define our needs. All the tasks are carried out on a rolling basis.

What did you find most impressive or unique about this company?

Our communication with the team is very good, the programmers show a high level of tech knowledge, they understand our goals, and they are able to step forward with suggestions that help streamline our work and improve our results. A great upside is that we can communicate directly with the programmers, and not an account manager – our experience shows us that this model is much more effective. The Altkom Project Manager steps in occasionally to supervise and offer consultations, but does not act as a go-between, which is something we really appreciate.

Are there any areas for improvement or something they could have done differently?

It would be a good idea for Altkom to involve a tester or delegate that role to the Project Manager, so that new functions can be tested to catch any errors before they are presented to the client.