Custom software development. We deliver.

We have been developing dedicated software for over 20 years and together with our Clients we achieve successes.

We provide application development services and IT consulting supporting our clients in their business growth. We design, develop, implement and maintain software for companies from various industries and cultural environments.

Our clients are based in, i.e. Poland, France, Belgium, United Kingdom, Czech Republic, USA, Germany, Switzerland, Italy.

  • We are the team of more than 200 developers, engineers, architects, analysts, project managers, scrum master
  • We delivered more than 100 large software and consulting projects
  • We have competences in over 55 technologies
  • We aim in long-term relationship and cooperation

„See different – achieve more” - our approach to work with clients reflects superior values that guide us in business: Efficiency and Safety.

 
$25,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2000
Show all +
Warsaw, Poland
headquarters
other locations
  • Krakow 01-248
    Poland

Portfolio

Key clients: 

Insurance: Credit Agricole Assurance, Allianz Partners, AXA Partners,  AXA Ubezpieczenia, Concordia, Ubezpieczenia Pocztowe, Uniqa, BNP Paribas Cardif

Banking: Santander, Bank Pocztowy, BPS, BNP Paribas, Citi Bank, mBank Hipoteczny, ING BH

Non-financial: LUX MED, Medicover, Valeo, BP, Randstad, Skanska, T-Mobile, Delfarma

White Label Image

White Label

White Label supports insurance business processes: from products modeling offered through the sales path, premium calculation and policy handling, to claims.

White Label was created by Altkom Software & Consulting – the software company which has over 20 years of practice in work for the insurance sector and experience gained from 11 core system implementations in 6 countries.

Key features of our

solution:
  • SIMPLE and INTUITIVE = no training required!
  • friendly for professional and „amateur” sales rep over 10k licenses issued and 2,5k concurrently active users
  • RELIABLE = 24/7 
  • performing hundreds of calculations per hour modeled on banking standards of availability and reliability
  • SALES FIRST = sell from tomorrow!
  • present multiple products on sales front-end (e.g. seasonal or for professional groups) based on one actuarial definition just 1-day time-to-market for a new product launch on sales front-end

https://altkomsoftware.pl/en/products/whitelabel/

Digital Product Center Image

Digital Product Center

A processing platform for selling banking products and supporting customer-facing services through electronic channels, such as portal, online & mobile banking, call center, and IVR.

Solution capabilities:

1. Defining the product offer and exposing it through a selected electronic channel and the call center.

2. Designing and executing the full sale process for banking products, complete with signing

the agreement and activating the product by the Customer.

3. Selling most banking products both through onboarding processes (for new customers) and through x-selling processes (for existing customers).

4. Managing the whole process of data flow and verification in the Bank’s internal systems.

5.Support for the Bank’s staff in the ongoing operation of business processes and in contacts with the customers at all stages of the sale process.

https://altkomsoftware.pl/en/products/dpc/

Insurance sales solution Image

Insurance sales solution

When designing our solution, we have taken into account the most important challenges in the sale of insurance products. Quick response to market changes and meeting customer expectations are key priorities in the pursuit of competitive advantage.

Our promise - your benefits:

  • in 30 seconds your client will receive multiple variants of insurance calculation
  • in 5 days from the moment of developing
the idea, you will start selling the new product
  • in 2 to 5 months you will implement our system and start the sales in various channel
  • Insurance sales solution includes functionalities such as:

    • Full support for sales processes
    • The ability to freely configure multiple sales paths for the same product including different users
    • Multiple offers — presentation of multiple variants of offers along with premium rates
    • The possibility of integration with multiple product systems
    • Communication with the sales network
    • Monitoring of sales results

    https://altkomsoftware.pl/en/products/whitelabel/insurance-sales-solution/

    Omnibank Image

    Omnibank

    The system has been created for easy and cost-effective adaptation of changes taking place in the business and technological environments of the modern bank. It is prepared for the challenges faced by the banking sector today and in the future.

    The system is characterized by a modular structure, which consists of the following:

    • Product market - for registered and unregistered clients along with tools for
    creation and operation of selling applications and processes
  • Internet banking - for individual clients, small and medium enterprises as well as for corporations and institutions
  • Mobile banking - native applications on Android, iOS, and Windows
  • Front Office - class CRM application for client service in the office or call center
  • Integration - adapters to Main Banking Systems present in banks, service of credit cards, charging and online payments.
  • https://altkomsoftware.pl/en/products/omnibank/

    Reviews

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    IT Consulting & Software QA for Medicine Verification Co.

    "Even though they’re a local company, they provide competitive services."

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Aug. 2017 – Ongoing
    Project summary: 

    Altkom Software & Consulting directed IT vendor selection and supported implementation. They created an RFP, criteria for evaluation, and assisted negotiations. They also built two apps to support verification.

    The Reviewer
     
    1-10 Employees
     
    Warsaw, Poland
    Michał Kaczmarski
    General Manager, Polish Medicine Verification Organization
     
    Verified
    The Review
    Feedback summary: 

    Altkom Software & Consulting’s efforts expedited the system’s launch, helping to advance the number of users and the organization’s mission. They adapted resources based on the project's needs to respond quickly to any changes. The team’s professional services secured a valuable partnership.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the general manager at the Polish Medicine Verification Organization—the Polish unit of the European Medicines Verification System. We’ve been managing and developing the system since its introduction last year.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Altkom Software & Consulting?

    We had to decide between two IT suppliers that The European Medicines Verification Organization recommended to support the Polish and other EU/EEA markets while developing the European Medicines Verification System pursuant to Commission Delegated Regulation (EU) 2016/161. Our organization needed IT consulting as well as QA to guide the process.

    SOLUTION

    What was the scope of their involvement?

    Altkom Software & Consulting supported technical management and development efforts for our organization. Their team directed our core IT vendor selection process, developing criteria for evaluation and guiding supplier assessment. They also implemented IT solutions and software QA measures.

    First, Altkom Software & Consulting designed our RFP, which was approved by our team and board members. They answered follow-up questions from potential suppliers concerning the RFP. Their team helped create the criteria for selection including financials and quality of service, which they benchmarked with delegated regulations. They participated in negotiations to help discuss the technical aspects of the project.

    After assessing proposals from candidates, Altkom Software & Consulting prepared suggestions. Their team presented their recommendation to the board, which supported their conclusion. We’re currently coordinating the system’s validation period with Altkom Software & Consulting—a follow-up service they provide.

    To support the pilot phase, their team developed external and internal solutions. As part of the European Medicines Verification System, Altkom Software & Consulting built an application for end-users in the Polish market. They integrated the platform with the system’s API to perform user acceptance testing within our target audiences’ business processes.

    Altkom Software & Consulting developed another application that allows us to update our end-user portfolio. Under European legislation only authorized users can access the System, the app allows us to verify that a user is active in the public repository because the European Medicines Verification System was developed to be accessed only by authorized users, such as pharmaceutical wholesalers, community pharmacies and hospitals. They continue to provide support when needed.

    What is the team composition?

    Altkom Software & Consulting was flexible in terms of resources. Initially, we worked with 1–3 teammates, which grew to 2–5 based on project needs. We collaborated with a project manager, QA and IT managers as well as multiple programmers. Also, an IT architect from Altkom Software & Consulting reviewed our selected IT vendor’s development concept.

    How did you come to work with Altkom Software & Consulting?

    We were looking for the best IT consultant to guide our organization’s decision on an IT supplier for our medicine verification system. We had several discussion rounds with 5–6 potential vendors including Altkom Software & Consulting. After presenting their concept, we decided they were the best fit given their innovative approach towards project implementation and their prior references. We liked that their team was out of the box minded as it’s helpful during any agile projects and innovative product development.

    What is the status of this engagement?

    We collaborated between August 2017–June 2019. Currently, we are prolonging our joint effort and asked Altkom Software & Consulting to develop for us Robotic Process Automation solution.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Selected for the first phase, Altkom Software & Consulting completed the project before the deadline. Their team assisted the supervision of our IT supplier, helping to deliver the system we’d purchased according to regulations. We’re happy to have collaborated with them to achieve this important step.

    Our main task was to keep up with other organizations since we joined the European Medicines Verification System project late. By working with Altkom Software & Consulting, we’ve become leaders. When we started, people were betting that we would never succeed in connecting to the larger system. Now, we’re setting the tone of the project with the largest number of active users. Due to Altkom Software & Consulting's professional services, we’ve been able to transform challenges into opportunities.

    How did Altkom Software & Consulting perform from a project management standpoint?

    We’ve had a lot of changes over the course of the project as the system’s implementation across Europe was following an agile methodology. Their team aligned their approach to management based on project needs. Altkom Software & Consulting was responsive and flexible in terms of team composition, readiness, and technical concepts. We never experienced any miscommunication or mismanagement. Overall, we were satisfied.

    What did you find most impressive about them?

    Even though they’re a local company, they provide competitive services. They’re not only highly regarded in Poland, but also outside our borders because of the capacities they developed as our IT consultants.

    Are there any areas they could improve?

    Nothing comes to mind at the moment. In terms of the quality of services, I’m satisfied.

    Do you have any advice for potential customers?

    They offer innovation and out of the box thinking at a very reasonable price.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Ongoing Software Management for Oil Company

    "Altkom Software & Consulting delivers time and time again."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    2014 - Ongoing
    Project summary: 

    Altkom Software & Consulting provides ongoing software management for an oil company through the development of their pricing tool. The team has been involved with updating various versions of the device. 

    The Reviewer
     
    10,000+ Employees
     
    London, England
    Mark Sweeney
    Pricing Manager, BP
     
    Verified
    The Review
    Feedback summary: 

    Their timely delivery makes Altkom Software & Consulting stand out from other developers. The skilled team has expertise in development and management. Their communicative approach supplemented their professional management style. Expect a team that delivers quality solutions for their clients.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m a pricing manager at BP with the responsibility for introducing and embedding pricing tools into the business. I always look for the best ways of pricing through adopting current methodologies, approaches, and practices by using the latest technologies. The use of tools enables pricing practices such as authority to negotiate, delegation of authority, and pricing corridors.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Altkom Software & Consulting?

    Sales need to be able to ensure the deal they are offering is right for the business. A pricing tool which includes the authority to negotiate enables this to happen. The delegation of authority provides the right level in the organization for the approval. These are the two of the most important factors to ensure compliance is followed and adhered to. Altkom task was to build a pricing tool, which incorporated all of the key requirements in addition to being user-friendly.

    SOLUTION

    What was the scope of their involvement?

    Altkom Software & Consulting were hired to build such a pricing tool. I took over the project management during the second phase of development and have been the owner since. The Altkom Software & Consulting partnership works because we present the problem, and through effective communication, they provide the solution. We’re now on the sixth version of the tool, many enhancements have been incorporated to improve functionality and user-friendliness. Constant feedback from users creates opportunities for updates and improvements, for which Altkom provides their expertise in finding the best solution.

    What is the team composition?

    The two contacts I have frequently interacted with are Pawel (Branch Coordinator, Altkom Software & Consulting), one of the developers, and Michal (System Architect, Altkom Software & Consulting). I have also used Maciej (Project Manager, Altkom Software & Consulting) for any escalations related to urgent requests.

    How did you come to work with Altkom Software & Consulting?

    The original project manager was situated in Poland, and Altkom was already a BP provider of IT services.

    How much have you invested with them?

    We’ve invested between $50,000–$100,000.

    What is the status of this engagement?

    Our engagement with Altkom Software & Consulting started in September 2012 and is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    I have just offered them a new contract for a new pricing tool because of the level of professionalism and work completed. Altkom Software Consulting does an excellent job with the task and problems presented. They’ve always over-deliver and never overpromise, their work is frequently delivered well before there set deadlines. Their work is of an extremely high standard in terms of design, management, and execution.

    For several years I have been working with Altkom, and I have no complaints only praise. We have a structured way of doing things, which involves trackers and performance indicators. It’s hard to quantify and qualify, but all I can say is that this team delivers.

    How did Altkom Software & Consulting perform from a project management standpoint?

    Their project management is superb. I’ve worked with many providers during my time at BP, and Altkom is excellent in terms of understanding, providing solutions, the expertise offered, all in a timely fashion. An instant response is provided when I require guidance or assistance. We use Skype, and screen share, although I have visited their offices on the odd occasion, all of which builds an excellent working relationship.

    What did you find most impressive about them?

    By far, they’re more professional than other developers I’ve worked with. From a system architect and development standpoint, their communication is outstanding. They make sure that they understand the demand or request before tackling it. In the past, I’ve worked with teams that wouldn’t deliver what I asked for. Altkom Software & Consulting is excellent at understanding requirements. They come back with a solution, run it by our team, and then deliver. Communication is the backbone behind creating relationships.

    Are there any areas they could improve?

    I have to be honest. There’s nothing. I could say that their team could deliver work quicker, but they can’t. Altkom Software & Consulting delivers time and time again. Even when they’re busy, I’ll speak to the manager, and they will free up time for me. It’s a two-way working relationship.

    Do you have any advice for potential customers?

    Be clear and upfront from the beginning. When I came in, I wanted to make sure there was a process surrounding what we were doing. It’s good to keep the lines of communication open so that they understand the requirements and can follow your direction. If you lay everything out, there’s no reason why the company will do anything else but deliver.

    5.0
    Overall Score I can’t fault them. I would give an honest review if I didn’t think that was the case.
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Web Integration for Insurance Company

    "Altkom Software & Consulting exhibits great technical and communication skills."

    Quality: 
    4.5
    Schedule: 
    4.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    May 2017 - July 2018
    Project summary: 

    After an M&A, Altkom Software & Consulting was hired to integrate and rewrite several web applications to fit a specific standard. They also provided maintenance and support.

    The Reviewer
     
    51-200 Employees
     
    Warsaw, Poland
    Piotr Kucharski
    CEO, Avanssur Branch II in Poland, AXA
     
    Verified
    The Review
    Feedback summary: 

    Altkom Software & Consulting delivered quality work, fixing any issues or bugs in a timely manner. Their efficient workflow resulted in a successful engagement. They took scope changes and feedback in stride. Expect a true partner working with them.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I’m the CIO for AXA’s Poland branch. We specialize in property & casualty business insurance with a focus on vehicle insurance.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Altkom Software & Consulting?

    We were going through an M&A, so our challenge was to integrate and unify all products, processes, and apps used across various sales & service channels. Altkom Software & Consulting was contracted to help us consolidate web applications.

    What were your goals for this project?

    Altkom Software & Consulting needed to support the web apps that needed to be migrated and rewritten to fit the unified tech and functionality standard of our business.

    SOLUTION

    How did you select this vendor?

    With a quick onboarding process, we needed a reliable partner. Altkom Software & Consulting was selected because of their track record with our other offices and other insurance companies.

    Describe the scope of their work in detail.

    Altkom Software & Consulting supported web applications that were on the exit path, along with designing and developing in target phases based on our architecture and business requirements. They were the lead for maintenance and evolution activities.

    What was the team composition?

    The project team had five people. There were various developers and a support team.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    Support & maintenance activities worked well. It was delivered for the expected releases, and any issues or bugs were solved. Due to internal problems, the priorities of the apps changed and had to be realigned.

    How was project management arranged and how effective was it?

    They weren’t responsible for project management but presented accurate estimation capabilities that allowed for efficient planning and delivery.

    What did you find most impressive about this company?

    Altkom Software & Consulting exhibits great technical and communication skills. Their team was able to integrate with ours seamlessly. Their management support was responsive throughout the project. We shared feedback openly. Altkom Software & Consulting is a reliable company that customers can trust.

    Are there any areas for improvement?

    This was mainly on our side, but better prioritization would’ve helped with the delivery.

    4.5
    Overall Score Overall, they did well.
    • 4.0 Scheduling
      ON TIME / DEADLINES
      The plans were reliable.
    • 4.0 Cost
      Value / within estimates
      The cost was reasonable.
    • 4.5 Quality
      Service & deliverables
      There were no major production issues.
    • 5.0 NPS
      Willing to refer
      They're a company you can trust.

    Software Development for Insurance Company

    "The application did everything we were asking for, but it really wasn’t user-friendly."

    Quality: 
    4.0
    Schedule: 
    3.5
    Cost: 
    3.0
    Willing to refer: 
    4.0
    The Project
     
    $1,000,000 - $9,999,999
     
    June 2010 - Nov. 2016
    Project summary: 

    Altkom provided app development, working first on the backend and then two frontends for two sets of users. They took provided instructions and designs, and then worked collaboratively in an agile method.

    The Reviewer
     
    5,001 - 10,000 Employees
     
    Belgium
    Nadine Goetschalckx
    Health Care Director, AXA Partners
     
    Verified
    The Review
    Feedback summary: 

    The app had some performance and accessibility issues immediately after its launch, which were quickly improved. The team included some excellent resources, and despite a relatively high level of turnover, they communicated well and were often dependable.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    Nadine Goetschalckx: I’m the director of the third-party administration department of AXA Partners, overseeing hospitalization insurances for AXA Belgium. We handle insurance for 3,500 employers.

    Respondent 2: I’m responsible for the business enabling team.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Altkom?

    R2: We’ve worked with them on the development of our new backend system, which was based on an existing platform. We then needed the development of two frontends, one for employers and one for the insured.

    SOLUTION

    What was the scope of their involvement?

    NG: The application allows us to create contracts and calculate the feasibility of claims. Employers can use the portal to manage the insurance of their employees, and the insured can send claims.

    R2: In the application, there is information for users about their coverage and the premiums they have to pay. We gave Altkom some instructions and designs for the layouts of the portals, which had to conform to our company’s guidelines.

    What is the team composition?

    NG: We worked with 5–7 people, including a project manager from their team. There was a lot of turnover, which sometimes made things difficult as the knowledge wasn’t always transferred.

    How did you come to work with Altkom?

    NG: We’d had a good collaboration with Altkom in the past, so we continued with them.

    How much have you invested with them?

    NG: The total was around €7 million (approximately $7.8 million USD).

    What is the status of this engagement?

    NG: We worked with Altkom between 2010–2016.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    R2: We had some performance issues related to how Altkom setup the portal.

    NG: It’s difficult to provide metrics because we’ve made changes in 2018 and 2019 to become more user-friendly, but we’ve had a good return on satisfaction with the portal. Usage has increased in 2018 after we took some action on communication. We’ve also changed the look and functionalities of the portal for the insured.

    How did Altkom perform from a project management standpoint?

    NG: It was dependent on the people used to make business requirements. Altkom had some really good people involved, but they were not always available, especially toward the end of the project. However, we have to acknowledge that they assigned some very competent people, and it was a pleasure to work with them. With that said, none of them are still there. We worked in agile mode, in collaboration with Altkom, so there were no mockups.

    R2: We communicated through phone, email, GoToMeeting, and Skype.

    What did you find most impressive about them?

    NG: It was good to work with Altkom because they already knew our business, having developed the old business application we had in place.  

    Are there any areas they could improve?

    NG: We would’ve preferred to have more attention during the collaboration, in order to improve the user experience and interfaces. The application did everything we were asking for, but it really wasn’t user-friendly. It was very complicated and required good knowledge of how to use it.

    R2: The UI is actually based on a model we set up in the application, which is why it’s so difficult to use.

    Do you have any advice for future clients of theirs?

    NG: No.

    4.0
    Overall Score
    • 3.5 Scheduling
      ON TIME / DEADLINES
    • 3.0 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 4.0 NPS
      Willing to refer

    Platform Development for Insurance Group

    "They’re an honest and trustworthy partner with an excellent team on board."

    Quality: 
    4.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000,000+
     
    Jun. 2013 - Ongoing
    Project summary: 

    Altkom Software & Consulting provides web platform development using Java, Angular, Oracle 12, and JavaScript. They worked on the front- and backend, integrating the new platform with a core banking system.

    The Reviewer
     
    11-50 Employees
     
    Warsaw, Poland
    Director of IT Department, Insurance Company
     
    Verified
    The Review
    Feedback summary: 

    Audited at length by an external company, the platform is good quality and demonstrates the effectiveness of the Altkom team in complex algorithms, payment processing, and calculations. They are open and knowledgeable but could improve their project management and business awareness.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m responsible for the IT and back-office operations of a financial institution, including development, choosing providers, setting up RFIs and RFPs, and following best practices. Our core activity is developing a platform for selling insurance.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Altkom?

    In Poland, if we want to sell life and normal insurance, we need to create two separate companies. That meant in 2011 we created a new one from scratch, so we were looking for a software provider to create our insurance platform and integrate it within all branches of the main company.

    SOLUTION

    What was the scope of their involvement?

    They developed the front- and backend of our insurance web platform, including the back-office application and claims module. The technologies used are Java, Angular, Oracle 12, and some JavaScript frameworks. The central part was the integration with the core banking system, namely the web services, the policy management, and the algorithm and premium calculation parts. Payments and premium collections are easy to make, but changes in policy require algorithms for risk calculation.

    What is the team composition?

    We worked with around 25 people from Altkom at the time, including developers, system analysts, a scrum master, and Selenium automation testers. The product owner was based on our site.

    How did you come to work with Altkom?

    They’d worked with us on small tasks, and we were happy with their work, so we offered them the contract for the platform. We did send out an RFP, but we chose Altkom based on their previous involvement with us.

    How much have you invested with them?

    We’ve spent around $10 million on their services.

    What is the status of this engagement?

    We started working with Altkom around June 2013, and the collaboration is ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We ran a code and methodology audit with an outside company for around nine months.

    How did Altkom perform from a project management standpoint?

    They’re okay, but they’re a technology company primarily. They can provide good developers, but we changed the project manager three times in one year. I know there are companies in Poland that manage the work better.

    What did you find most impressive about them?

    They’re pretty open, and they have a good level of knowledge about the technology, with the ability to hire good people. They also have some internal labs with new technologies, which we appreciate.

    The other two or three companies we’ve hired in the last years were complete failures. In contrast, with Altkom, we could easily discuss issues, and they were really transparent. They’re an honest and trustworthy partner with an excellent team on board.

    Are there any areas they could improve?

    The project management is one area, as well as the marketing—they are entirely unable to sell their product. They’re good, but they’re running out of salespeople. We’ve invested around $10 million in them, which is a lot of money, and they sometimes didn’t even send us Christmas postcards or didn’t invite us to lunch. It’s not obligatory, but it’s part of team building and a company’s culture. They’re not able to speak to business people, which is a disadvantage they probably know about.

    Do you have any advice for future clients of theirs?

    They’re really good at running projects that require sophisticated algorithms, calculations, and payment processing.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      They’re pretty good and they deliver on time, but we’ve had some internal issues.
    • 4.0 Cost
      Value / within estimates
      They have good prices relative to the market with no increases in the last five years.
    • 4.0 Quality
      Service & deliverables
      They’re pretty good, but they still have room to improve. Lately, it’s become more and more painful.
    • 5.0 NPS
      Willing to refer
      I’ve recently worked with another company, so I know how difficult delivering on time can be.

    iOS & Android App Dev for Online Piano Competition

    "In the second concert, we had an 89.1% satisfaction rate."

    Quality: 
    4.5
    Schedule: 
    4.5
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Jan. - Nov. 2017
    Project summary: 

    Altkom Software & Consulting provided iOS and Android application development services, integrating live chat features, GPS navigation, notification functionalities.

    The Reviewer
     
    1-10 Employees
     
    Warsaw, Poland
    Jakub Fiebig
    Managing Director, International Cochran Piano Competition
     
    Verified
    The Review
    Feedback summary: 

    The application has been well received, achieving over 75% positive feedback during its first event, and nearly 90% during the second. The team communicated effectively throughout the project, building a strong mutual working relationship, and providing useful suggestions.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the managing director of Julian Cochran Foundation.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Altkom Software & Consulting?

    We wanted to create mobile applications dedicated to concert venues, opera houses, and free harmonics.

    SOLUTION

    What was the scope of their involvement?

    We provided them with plenty of information about what the app should look like, what kind of features it should include, and how we wanted it to function. It was built for both iOS and Android.

    We asked for several core features and functionalities. We wanted to digitalize the content of the printed program notes. We also wanted a live chat feature, music score previews, and to build in GPS navigation. In addition, there's a live progress bar of the concert. It shows you in real time where you are in the concert program. There are live notifications in the app.

    We also wanted to divide transformation of audio and video. In our software, audio is always live in the venue and the video is the only thing that will transmit it. The main challenge was to save the latency of the vision to work the live audios for there’s always a mistake by the artists. They had to overcome the latency that was usually a few seconds and minimalize it to a few hundred milliseconds.

    What is the team composition?

    We were directly working with five people, but the team was up to 15 people.

    How did you come to work with Altkom Software & Consulting?

    I had an existing relationship with them. We felt comfortable working together.

    How much have you invested with them?

    $100,000.

    What is the status of this engagement?

    We started working together in January 2017. The MVP and the premiere of the app were completed in November that year. We have an ongoing relationship regarding the app software development.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The feedback was 75.8% positive in the first concert. In the second concert, we had an 89.1% satisfaction rate.

    How did Altkom Software & Consulting perform from a project management standpoint?

    We've been in constant contact because it’s been a very intensive project. The CEO was very much on board and I felt completely comfortable working with them. We used email and phone calls to communicate, as well as face-to-face meetings because our offices are close.

    What did you find most impressive about them?

    The engagement that the CEO has shown in the past years has made me feel very comfortable. I couldn’t imagine a better way of building up a mutual relationship.

    Are there any areas they could improve?

    No, they've delivered more than we asked for. There was a lot of UX included in the development of the app itself. There were a lot of good suggestions on how to improve the app and what kind of features it could include.

    Do you have any advice for potential customers?

    Be creative because they like creative things.

    5.0
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Software Dev for Insurance Company

    “What did make the project successful was the level of collaboration.”

    Quality: 
    4.0
    Schedule: 
    4.0
    Cost: 
    4.5
    Willing to refer: 
    4.5
    The Project
     
    $1,000,000 - $9,999,999
     
    Sept. 2015 - Oct. 2017
    Project summary: 

    Altkom developed a large software solution for an insurance provider, primarily using open source Oracle Java and PostgresQL to centralize two insurance systems and create an off-the-shelf solution for their own use.

    The Reviewer
     
    5,001-10,000 Employees
     
    Poland
    Jacek Jabłoński
    IT Department Director, Ubezpieczenia Pocztowe
     
    Verified
    The Review
    Feedback summary: 

    The team approached the project with an excellent attitude and were enthusiastic about collaboration and discussion at all times. Despite a number of issues related to the large scope and tight timescale, they were willing to push themselves and work hard, successfully delivering the solution.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    We provide services in the insurance industry and have expanded to services for the consumer market. The current portfolio of our products is complete, featuring the life and non-life areas.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Altkom?

    At the time, we had 2 central insurance systems, for non-life and life offers, as well as several front-office systems for different areas of our operations. We decided to start a centralization project in order to create one core insurance system which could satisfy all our demands and have a migration process covering all our areas of operation.

    SOLUTION

    What was the scope of their involvement?

    Altkom has provided services in the area of Oracle Java and PostgresQL technologies. Our back-office software is built using Java, and there are several technologies involved on the front-office side, including AngularJS, Liferay and Java itself.

    What is the team dynamic? 

    It’s quite complex as I acted as the project manager on the IT side, but was also the negotiator of the contract. They assigned around 20 specialists to our project. Their total team is about 100 members, but we had limited needs.

    How did you come to work with Altkom?

    They competed with 5 other delivery companies in Poland. The project was as important to them as it was to us, since their initial intention was to ultimately turn the work into an off-the-shelf solution. Because of that, their interest was much higher than that of the other competing companies. The second major factor for our decision was the budget: only one other company in the shortlist satisfied our budget limits. They were also the only company that promised to fit our critical schedule.

    How much have you invested with them?

    The project budget was around $1 million. From the implementation viewpoint, we had a $100,000 maintenance agreement.

    What is the status of this engagement?

    We started working with them around 2 to 2 ½ years ago and recently completed the project.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We’ve kept statistics, for example, on the number of bugs, fixing times, and any delays. There were many factors which made my general view on the project not as optimistic as I would have liked. On the client side, we also had issues which contributed to the outcome, such as requirement changes from new business areas, and not delivering agreements and specific requirements descriptions on time. These are small things which made the real-life project different from the theoretical one.

    What did make the project successful was the level of collaboration, and the willingness of both sides to compromise in order to move things along. There are no specific statistics I can provide, but I consider their approach to our relationship to be a success factor. From this point of view, they were willing to do more than other partners I’ve worked with, when the budget and time were limited and strictly monitored. But sometimes they made mistakes that demand excessive levels of compromise, which might disqualify them to be a professional client, but, when there was no tension, the collaboration was very good.

    How did Altkom perform from a project management standpoint?

    We communicated using different means, including email, phone, and a ticketing system. We only used video conferencing when it was necessary. We set up a knowledge base for the requirements side using a wiki solution and worked on it collaboratively.

    In terms of technology and delivery time, I would not judge their performance based on this project. Our budget limitations and scale of work were rather disproportionate. A system of our size should cost around $3 million, but they had an internal interest in our project.

    From a professional viewpoint, the time and scope did not match the cost of the project. They delivered a bit less than we hoped, and a bit later. Some would say that this is normal. 

    What did you find most impressive about them?

    They are open to mentioning where a problem lies. I appreciated their honesty and approach to our relationship.

    Are there any areas they could improve?

    Based on my experience, I would recommend they improve the tool side of development. The systems they used could be better from an analytical point of view. They should especially invest in testing and documentation. Currently, our project specifications number 3,000 pages, and that’s not even all of it. We expected to receive this documentation much earlier than we did. They gave it to us after the software delivery, which is not a good way to cope with a large scope.

    From a project management viewpoint, they performed well, but, in terms of delivering what the client wanted and maintaining a discussion on the budget and time, I would have wanted more understanding.

    4.0
    Overall Score The professional side of the negotiation was not what I expected, but the overall collaboration was nice.  
    • 4.0 Scheduling
      ON TIME / DEADLINES
      Their performance varied.
    • 4.5 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 4.5 NPS
      Willing to refer
      We don’t have any problems recommending them.

    Custom Software Development for Mortgage Bond Bank

    “They are flexible in discussing technological and architectural issues during preparation.”

    Quality: 
    4.0
    Schedule: 
    4.5
    Cost: 
    4.0
    Willing to refer: 
    4.5
    The Project
     
    $200,000 to $999,999
     
    May 2016 - Dec.
    Project summary: 

    Altkom used Oracle C and Java 8 for the backend, as well as AngularJS, CSS3, and HTML3 for the frontend of a register software. The system can exchange files externally and is integrated with a data directory.

    The Reviewer
     
    51-200 Employees
     
    Warsaw, Poland
    Tomasz Sobczym
    CIO, mBank Hipoteczny
     
    Verified
    The Review
    Feedback summary: 

    Altkom’s team was communicative during development, prompt in finding solutions after deployment, and collaborative in order to help produce the best product possible. They were agreeable and efficient in their approach and testing, and also offered the latest technologies.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    mBank is the third or fourth biggest bank in Poland, and we specialize in mortgage bonds. We’re a member of the Commerzbank group. I’m the CIO.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Altkom?

    We were building an application for the registration of mortgage bonds with a set of functionalities tied to the area. The was was to make a staff reduction and improve our processes.

    SOLUTION

    What was the scope of their involvement?

    Altkom created our register software and all of its surround functionalities. It’s integrated with our active directory data warehouse, is able to exchange files with other systems, and has an email server for notifications. The technology stack included Oracle C and Java 8 for the backend, and AngularJS, CSS3, and HTML3 for the frontend.

    What is the team dynamic?

    We worked with ten people from their side, including developers, testers, and project managers. There were two people from the business department working from our side, as well as 3–8 IT staff. The project manager from their side communicated with the product owner and business project manager from our side.

    We used our own testing environment. Since we’re a bank, we couldn’t allow their team to operate remotely, so some of the work was done on-site. They were able to perform some of the tests in their own environment, aside from the integration and data testing.

    How did you come to work with Altkom?

    It was a long procedure involving our own regulations for sourcing vendors. We received 4–5 offers, and chose Altkom due to their pricing, technology, and flexibility in terms of collaboration and finding solutions. We had certain infrastructure requirements, and they offered the latest technologies. There weren’t many suppliers with the right experience in the banking area who could offer what Altkom was.

    How much have you invested with them?

    The main project cost about $300,000, and the small changes we made during 2017 cost $40,000.

    What is the status of this engagement?

    We started working together in May 2016 and finished the project in December. The product launched in January 2017.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The business owners have been happy with this system from a business perspective. We did identify some errors and throughput issues during the first two months of operation, but that’s normal. The main issue they solved was with system speed, and we also made some small changes based on user feedback. Everything was done in accordance with our time and budget.

    The quality is defined by the developer’s reactions to such problems and their ability to solve them in proper time. Our business has been happy with Altkom from this standpoint.  

    How did Altkom perform from a project management standpoint?

    We had close communication during the project. There were periods when they were waiting for our side, and there were some problems with the anonymization of data during testing.

    What did you find most impressive about them?

    They are flexible in discussing technological and architectural issues during preparation. Altkom had good communication in these areas, and it was the most valuable attribute for us in reaching an agreement on the approach. There are other good developers, but they can be unyielding in their way of working and handling technology. Altkom allowed us to elaborate how we wanted the collaboration to occur, and also what the final product should be.

    Are there any areas they could improve?

    It’s always possible to improve, even in their case, but it’s hard for me to think of anything in particular. We found Altkom to be an efficient partner. There were issues, but we managed to solve them easily.

    4.5
    Overall Score I’ve known about their work in the Polish market for 10 years.
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
      They were not the cheapest, but our budget was maintained, which was the most important thing.
    • 4.0 Quality
      Service & deliverables
    • 4.5 NPS
      Willing to refer
      I would recommend them to friends and colleagues.

    Business Process Platform Review for Bank

    “I was impressed with their immediate reaction and timely execution.”

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    4.0
    Willing to refer: 
    4.5
    The Project
     
    Less than $10,000
     
    Jan. 2019
    Project summary: 

    Altkom Software & Consulting reviewed a business process management platform and provided recommendations for improvement.

    The Reviewer
     
    10,000+ Employees
     
    Poland
    Marek Walczak
    Head of Central PMO, BNP Paribas Bank Polska
     
    Verified
    The Review
    Feedback summary: 

    Altkom Software & Consulting presented their findings professionally and efficiently. Their domain expertise, impressive turnaround time, and high responsiveness set them apart from other vendors.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I’m the head of central PMO (project management office) and group governance of a bank.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Altkom Software & Consulting?

    We hired them to verify the implemented methods and techniques of our business process management (BPM) platform, which was critical for our company.

    What were your goals for this project?

    Our goal was to identify performance and technology bottlenecks.

    SOLUTION

    How did you select this vendor?

    We hired Altkom Software & Consulting because of their evident domain expertise.

    Describe the project in detail.

    Altkom Software & Consulting did a quick assessment and code review.

    What was the team composition?

    We worked with one domain expert who was supported by the rest of their team.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    Altkom Software & Consulting presented their findings in a professional manner. They delivered the necessary decision triggers and provided hints for quick wins.

    How effective was the workflow between your team and theirs?

    It was extremely effective.

    What did you find most impressive about this company?

    I was impressed with their immediate reaction and timely execution.

    Are there any areas for improvement?

    No, nothing comes to mind.

    4.5
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 4.5 NPS
      Willing to refer