Altamira

BACKGROUND

Introduce your business and what you do there.

We take and store materials from various companies. We take calls, manage a warehouse, and oversee parcels and goods transportation for companies and consumers. We also run a postal service. Companies can optimize marketing campaigns through our services, and big clients can use our services for large mailing projects.

I'm a division manager. I organize our department heads, have a hand in HR, and act as the project manager for our IT department. I also communicate with external companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Altamira Softworks?

We wanted a competent company that could make a connection between our internal tool—Microsoft Dynamics NAV—and our customers. We needed an automatic interface between our customers, online shops, and our tools.

SOLUTION

What was the scope of their involvement?

The application they built includes a website where users can view their stock in our warehouse and place orders. Its invisible elements include connections between customer ERP systems, and the app transfers orders from online shops to Microsoft Dynamics NAV.

The processes they put in place allow us to fill orders. They wrote the descriptions of everything we have, and we discussed solutions through a few meetings with them. They gave their input, and we established the final descriptions of the process.

We've finished development, but we're currently working on extensions, particularly in connection with online shopping systems in WooCommerce, Magento, and Shopify. We're developing new functions all the time, and the system requires regular updates. Now that the first version is finished, we know what is possible and are thinking about where we can go next. We have a lot of future projects we'd like to work on.

What is the team composition?

I currently work with their owner and a project manager. There may be other team members who work in the background.

How did you come to work with Altamira Softworks?

A shop in Germany recommended them. We did some research, and we found they specialized in web applications. We made an inquiry, and they made a very good impression. Their cost structure was also very attractive.

How much have you invested with them?

The first project cost about €35,000 (approximately $39,000 USD), and our total expenditure is closer to €50,000-€55,000 (approximately $56,000-$61,000 USD).

What is the status of this engagement?

We started working together in September 2019, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We save money on our customer service, and we have several automatic processes in place now. Our customers get application information automatically, and it's not necessary to call or write us directly. The application is perfect, and it makes us better than our competitors. The process is transparent to our customers, and we have an advantage in our market.

How did Altamira Softworks perform from a project management standpoint?

Their responsiveness is wonderful, and they have a good structure in place. We hear from them immediately if we ever have an emergency, and we've never had any issues with communication. We use Trello, phone, and email, and they're very well-organized.

What did you find most impressive about them?

They know what we need, and they think ahead to offer things we might use in the future.

Are there any areas they could improve?

There's nothing I can think of they should improve.

Do you have any advice for potential customers?

Meet with them to discuss their process. They've been in this business for a long time, and they'll give you new ideas.

BACKGROUND

Please describe your company and position.

 I am the Head of Services of a media company 

Describe what your company does in a single sentence.

Music publishing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Altamira.ai to accomplish?

• Launch our publishing tool

SOLUTION

How did you find Altamira.ai?

Referral

Why did you select Altamira.ai over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Altamira.ai were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The creation of our publishing tool as well as the seamless integration into our ERP system

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Altamira.ai helped us to shape the future of music by launching our disruptive publishing tool. What I appreciate most in working with them is their incredibly structured approach while keeping a strong focus on reaching our project’s goals. And of course all of that paired with highly talented and likeable people across the board.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Altamira delivered everything in time, in budget and with a high quality

What was your primary form of communication with Altamira.ai?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their structured approach

Are there any areas for improvement or something Altamira.ai could have done differently?

no

UPDATED REVIEW

This review was originally published on July 31, 2019.
Head of Services, Music Publishing Company

Publishing

51-200 Employees

Austria (40)

Confidential

$50,000 to $199,999

Sep 2016 - Dec 2017

Project summary

Altamira (formerly Altamira Softworks) combined disparate components of a website into a cohesive whole. They integrated e-commerce, WordPress, CMS, and SoundCloud elements into the system.

Feedback summary

The team completed the project seamlessly and delivered it on time. The revamped site received 25% more visitation, and the length of each visit increased as well. Altamira (formerly Altamira Softworks) attends to each minute detail of their projects to ensure customers receive the best service possible.
BACKGROUND

Introduce your business and what you do there.

I’m in charge of services at a music publishing company in the contemporary classical music area. We distribute music for several composers, worldwide. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Altamira Softworks?

The greatest challenge was that during the last seven years before I came into the company, there was a lot of effort to make a website, have a connection to the internet to show data about our composers to the world. We had a lot of systems glued together and we needed to streamline the whole process and relaunch our digital presence. When I started, we had 14 different tools, and every tool held a stake in our web presence. Now, we have one tool which handles everything.

SOLUTION

What was the scope of their involvement?

We had shop-ware, a WordPress component, a content management system, a service for displaying sample pages, and a SoundCloud integration.

We merged these solutions together and created a PHP solution that pulls the data out of our internal service.

What is the team composition?

I worked with at least four people, with one main point of contact who was also a lead developer.

During the project phase, it was a fulltime coverage, so they were really responsive 24/7. After the project was done, they provided an SLA (service-level agreement), where they provided at least 20 hours of work per month for us.

How did you come to work with Altamira Softworks?

I worked with them at another company, previously, where I got to know them. We made a pitch for this project, and we invited 5-6 companies. Altamira clearly stood out, which is why we decided to go with them.

What is the status of this engagement?

This project spanned from September 2016 – December 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We have 25% higher visitation on our site. We increased both the number of visitors and the visiting time for our site.

How did Altamira Softworks perform from a project management standpoint?

They were astonishing. If we had time issues, it was on our side. They were really responsive to our deadlines. There are often a lot of internal processes that have to happen before we can react to our quotas, which accounted for the delays on our end.

The most important thing for me was that I always knew what was being worked on and the next steps that were required. It was a transparent process, which is what I valued about our relationship with them.

What did you find most impressive about them?

They’re perfectionists in some cases, which sets them apart because they always strive to deliver a product that's right. They always add an extra effort to the project, and put in a lot more thought into it than just fulfilling what was asked for.

Are there any areas they could improve?

No, I don’t think so. I would only suggest they join our company full-time! They’re a good corporation and I would suggest everyone come out and give it a try because I’ve only had good experiences so far.

Do you have any advice for potential customers?

Speaking English with them is a plus. Having enough resources on your side, including having a specific point person to manage the project on your side, is important as well.
Star Ratings
Overall rating 5

Quality 5

Everything we ordered we got.

Cost 5

Schedule 5

We had no problems with deadlines.

Willing to refer 5