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Expert IT Outsourcing, Support & Cloud Solutions

5.0
4 reviews

Since 2010 ATS has been helping organizations leverage and manage technology to grow and secure their businesses. Aligned Technology Solutions is an award-winning technology service provider delivering customized and comprehensive IT solutions for IT Outsourcing, Cybersecurity, Cloud, VoIP & Broadband. ATS is committed to providing world class customer service and best-of-breed technology solutions that provide our clients competitive advantage in their marketplace.

 
$1,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2010
Show all +
Washington, DC
headquarters
  • 1200 G Street, NW
    Washington, DC 20036
    United States
    703-740-8797
other locations
  • 1602 Belle View Blvd.
    Alexandria, VA 22307
    United States
    703-740-8797

Reviews

5.0
4 reviews
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IT & Cybersecurity Services for IT Consulting Company

"In the four years we’ve worked together, we’ve never had a help desk ticket gone unanswered or a problem unsolved."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2016 - Ongoing
Project summary: 

Aligned Technology Solutions was hired to provide IT support to a government contractor. The team manages the internal IT infrastructure, as well as help desk support, remote user support, and cybersecurity.

The Reviewer
 
1-10 Employees
 
St. Louis, Missouri
Tom Davis
Owner, Information Technology Coalition
 
Verified
The Review
Feedback summary: 

Constantly improving, Aligned Technology Solutions has been a reliable partner for several years now. The team’s efforts have greatly reduced IT support requests, though when issues do arise, they’re quick to resolve them. Customers can expect a smooth and successful engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and partner of Information Technology Coalition, a government contractor providing IT and business services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aligned Technology Solutions?

We were looking for IT support. Everything from end-user support, to security and help desk issues.

SOLUTION

What was the scope of their involvement?

Aligned Technology Solutions came in and took over our entire internal IT infrastructure. They modernized all of our IT systems, reconfiguring our wireless for internal and guest use, and securing our wireless infrastructure. They gave us access to a help desk as well as remote user support.

The team also conducts ongoing security monitoring to help reduce our threat and vulnerabilities.

What is the team composition?

We’ve worked with upwards of 20 different people from Aligned Technology Solutions. We’ve worked with various engineers, their executive management team, and help desk folks.

How did you come to work with Aligned Technology Solutions?

When we were looking for a partner, we conducted a broad virtual search. We interviewed about five companies, but the personal attention we received from Aligned Technology Solutions set them apart. They made us feel like we weren’t just going to be another customer, but a partner.

How much have you invested with them?

We’ve spent between $200,000–$1,000,000 so far.

What is the status of this engagement?

We’ve been working together since April 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Aligned Technology Solutions does a quarterly review with us, which is an analysis of various aspects of the system. We’re able to monitor the technology side of our engagement through that, and we also have strategy meetings. 

The real benchmark of the team’s success, however, is that our corporate office no longer gets calls with IT problems. As a business owner, I’m able to provide my team with the tools they need to be successful. 

How did Aligned Technology Solutions perform from a project management standpoint?

We’ve honed a very simplified, but well-run process with them. The team comes in, we identify scope and requirements, and do a strong resource allocation with them. Then, with PMP-like processes, we monitor the project from beginning to end.

We’re using Microsoft Teams, Zoom, and other basic project management tools.

What did you find most impressive about them?

In the four years we’ve worked together, we’ve never had a help desk ticket gone unanswered or a problem unsolved. Aligned Technology Solutions is incredibly responsive and very well-resourced.

Are there any areas they could improve?

They’re constantly improving, and they’ve done a great job. 

Do you have any advice for potential customers?

Have a good understanding of your problems, so you can find the right partner to handle those problems. Also, if you look at the cost-benefit analysis between bringing in a company like Aligned Technology Solutions versus internal resources, and you’ll see there’s great value to bringing them on.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They’ve never missed a deliverable, and we’ve never had a service request unanswered.
  • 5.0 NPS
    Willing to refer
    I’ve done it many times.

Outsourced IT Support for Outdoor Recreation Facility

"Their staff take ownership of projects and problems and efficiently get the job done."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2016 - Ongoing
Project summary: 

For years, Aligned Technology Solutions has served as an outsourced IT partner. The team oversees hardware and security management in addition to general help desk support.

The Reviewer
 
11-50 Employees
 
Sandy Spring, Maryland
John Hines
Owner & Manager, The Adventure Park at Sandy Spring
 
Verified
The Review
Feedback summary: 

Aligned Technology Solutions is always on call when needed, and their personable staff is easy to communicate with. The team is capable, works hard, delivers as expected.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner and operating manager of large outdoor recreation facility, The Adventure Park at Sandy Spring.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aligned Technology Solutions?

For many years now, Aligned has been our 'outsourced IT department' providing application support, hardware and security management, and general help desk support.

What were your goals for this project?

Efficient access to quality and up to date IT support. As a small business, it's never made sense for us to try and bring IT in house. We do not have enough year-round needs for a fulltime in-house staff, and we did not want to get locked in on the skill set and experience of 1 inside staff member.

SOLUTION

How did you select this vendor?

I worked with the Founders of Aligned in a prior business and had complete trust in their skills and integrity.

Describe the project in detail.

Ongoing application and IT support and periodic IT project management.

What was the team composition?

We generally have a lead person at Aligned who coordinates their staff assets to address our needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I honestly think of Aligned as a great 'IT Department' that is always on call when needed.

How effective was the workflow between your team and theirs?

With very rare exceptions, we ask, they deliver.

What did you find most impressive about this company?

We never feel like 'just a client'. Their staff take ownership of projects and problems and efficiently get the job done. I have also been impressed with how personable their staff is. Always easy to communicate with.

Are there any areas for improvement?

None that I know of.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Very easy to reach and highly responsive.
  • 5.0 Cost
    Value / within estimates
    I always feel that I am getting good value.
  • 5.0 Quality
    Service & deliverables
    Highly capable, current, responsive and honorable.
  • 5.0 NPS
    Willing to refer

Managed IT Services for Management Consulting Firm

"I'd highlight their friendliness and overall 'good culture.'"

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2012 - Ongoing
Project summary: 

Aligned Technology Solutions handles the IT operations of a management consulting firm. Their work includes hardware set-up, virus protection and cybersecurity, device monitoring, and on-demand tech support.

The Reviewer
 
1-10 Employees
 
Gaithersburg, Maryland
Tom Rogers, CPA, CCMP
Founder & CEO, Vendor Centric
 
Verified
The Review
Feedback summary: 

Due to the quality of their support, the client has worked with Aligned Technology Solutions for over 8 years now. Their workflow is extremely efficient, as the client only needs to submit support tickets before they're quickly resolved. They're a friendly team that's thorough in their delivery.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Vendor Centric is a management consulting firm that specializes in vendor and contract management. I am the Founder and CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aligned Technology Solutions?

We hired ATS to manage our IT operations which include hardware selection and set-up, virus protection, device monitoring, VOIP and on-demand support services. We also work with ATS on ad hoc projects as needed. We recently used them to help with information security policies and procedures

What were your goals for this project?

Find a one-stop shop for managing and troubleshooting day to day IT stuff, as well as an ongoing resource to help with strategic decisions.

SOLUTION

How did you select this vendor?

I had worked with Don and Gar previously and knew of the great work they do.

Describe the project in detail.

  1. Managed IT services (device monitoring, virus protection, troubleshooting)
  2. Hardware standardization and advice
  3. VOIP selection, set-up and support
  4. Information Security policy and procedures development
  5. On demand help as needed

What was the team composition?

I work with several folks at ATS. Gar is my primary point of contact.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I've worked with them for 8 years because of their excellent service and cost effective structure.

How effective was the workflow between your team and theirs?

Seemless.

What did you find most impressive about this company?

Ease of submitting support tickets. Responsiveness. Thoroughness in resolving issues. Flexibility. I'd highlight their friendliness and overall 'good culture'

Are there any areas for improvement?

No

5.0
Overall Score Been with them for 8 years and will continue to do so.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I can email or submit a ticket.
  • 5.0 Cost
    Value / within estimates
    Super cost effective; a la carte; get only what I need.
  • 5.0 Quality
    Service & deliverables
    Fix problems the first time.
  • 5.0 NPS
    Willing to refer
    I have referred them multiple times.

IT Managed Services for Financial Performance Company

“They’re not just executing requirements; they put technology in the strategic context of where the business is going.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
Project summary: 

Aligned Technology Solutions provides managed IT services to a financial performance solution provider, helping them to scale up their company while maintaining their operations seamlessly.

The Reviewer
 
11-50 employees
 
Washington, D.C.
Kirk McLaren
CEO, Foresight CFO
 
Verified
The Review
Feedback summary: 

The work delivered by Aligned Technology Solutions is consistently of the highest caliber, allowing their client to focus on what they do without having to worry about the day to day operation of their technology. Their team is communicative and responsive to all questions and requests.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a financial performance company called Foresight CFO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aligned Technology Solutions?

We worked with them to develop the productivity tools that we needed to scale our team successfully and continue allowing our employees to work effectively on our platform.

SOLUTION

What was the scope of their involvement?

Their team assessed our needs as a company, taking into account where we were at as a business and where we wanted to go, and then came back to us with a set of strategic recommendations.

Those included alternatives around managed IT services that they could provide to us to help our team be more productive. We evaluated those against our financial considerations, and then selected the approach that they then got to work implementing across our team.

What was the team composition?

I mostly worked directly with Gar (Principal & Founder) to coordinate their efforts.

How did you come to work with Aligned Technology Solutions?

I had worked with them at a previous position that we were both at several years ago and was impressed with their capabilities. I reached out to them about this project when the need arose, and they said they could help so we moved forward from there.

What is the status of this engagement?

Our work with them started in 2015, and they continue to provide technology services today.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We mostly measure their results by their responsiveness when we run into issues, and often they have somebody working on, if not resolving, the problem within an hour of us putting in the work order.

They are incredibly proactive about maintaining, upgrading, and patching everything so that the technology is never top of mind because it flows so seamlessly. The only issue we ever face is that sometimes individual users have issues with their specific site speed because our team is so spread out, but that’s not on the ATS team.

How did Aligned Technology Solutions perform from a project management standpoint?

Project management is incredibly smooth with them. When we migrated our nearly 200 users from Microsoft to Google Suite, everything was on time and effective, and they prepared us completely for what to expect and how to navigate that transition. We really have no complaints.

What did you find most impressive about them?

They’re not just executing requirements; they put technology in the strategic context of where the business is going.

Are there any areas they could improve?

Nothing at all comes to mind that they could improve.

5.0
Overall Score I’m really not an easy grader, but they are the one service I would recommend without hesitation.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer