What evidence can you share that demonstrates the impact of the engagement?
Aligned Technology Solutions does a quarterly review with us, which is an analysis of various aspects of the system. We’re able to monitor the technology side of our engagement through that, and we also have strategy meetings.
The real benchmark of the team’s success, however, is that our corporate office no longer gets calls with IT problems. As a business owner, I’m able to provide my team with the tools they need to be successful.
How did Aligned Technology Solutions perform from a project management standpoint?
We’ve honed a very simplified, but well-run process with them. The team comes in, we identify scope and requirements, and do a strong resource allocation with them. Then, with PMP-like processes, we monitor the project from beginning to end.
We’re using Microsoft Teams, Zoom, and other basic project management tools.
What did you find most impressive about them?
In the four years we’ve worked together, we’ve never had a help desk ticket gone unanswered or a problem unsolved. Aligned Technology Solutions is incredibly responsive and very well-resourced.
Are there any areas they could improve?
They’re constantly improving, and they’ve done a great job.
Do you have any advice for potential customers?
Have a good understanding of your problems, so you can find the right partner to handle those problems. Also, if you look at the cost-benefit analysis between bringing in a company like Aligned Technology Solutions versus internal resources, and you’ll see there’s great value to bringing them on.