Could you share any statistics or metrics from this engagement?
In all of the work we've done with AGILEDROP, from the start, the level of trustworthiness and their quality of work have been excellent.
AGILEDROP has remained available to us when we needed them. Despite the fact that we're based in the United Kingdom and AGILEDROP is not, the level of communication has been excellent. I run a distributed company, with resources in Wales, Hungary, London, and Argentina, so I'm used to working remotely. When working with someone who wasn't a part of the company, the process had been painful in the past. We have been given access to AGILEDROP's time tracking. They engage with our tools and systems without a problem and we've never had to re-audit a piece of coding from them. We've questioned functionalities and behavior, but this is a normal part of unit testing.
How did AGILEDROP perform from a project management standpoint?
AGILEDROP has delivered their assigned work within time and budget. At the start of the relationship, we engaged in a direct collaboration with the developers, which continues. During the course of time, as we did more work together, we also engaged a resource from AGILEDROP for project managing developers. We typically run projects through our own manager but, when it comes to AGILEDROP's resources, particularly for bigger pieces of work, they also provide someone who makes sure that resources are being used most efficiently, in a way that will best help the project.
We use a tool called Mantis internally while AGILEDROP uses JIRA for project management.
What distinguishes AGILEDROP from other providers?
I give them citations in terms of reliability, trustworthiness, and level of skill. AGILEDROP is a very keen company. They're always thinking of ways in which something can be made better. AGILEDROP is very energetic about doing the work in a good way.
We've had queries that weren't related to the direct piece of work that we were handling. A particular question came around hosting and performance, particularly around Acquia. AGILEDROP doesn't provide hosting services, but they do have a couple of system administrators. We had a quick chat with them, AGILEDROP jumped on to the conversation, and added some ideas to the thread. Ultimately, the issue was related to the project on which AGILEDROP was working, but not with their actual tasks. AGILEDROP was very forthcoming and willing to contribute.
Is there anything AGILEDROP could have improved or done differently?
The relationship was good from the get-go and has remained good. What has also been good was the fact that we've adapted in a couple of instances, in terms of timekeeping and how tasks are broken down and displayed to us. AGILEDROP has responded positively to these requests, and the changes have improved the relationship. If we were only using AGILEDROP now and again for a couple of hours, we wouldn't need to have such tight tracking by day and hour. However, because we're doing bigger pieces of work, we need to be able to track against an overall budget. We need a more complex picture, to which AGILEDROP responded positively.