What evidence can you share that demonstrates the impact of the engagement?
Everyone’s been quite impressed. We had such a hard time with the previous developer with things being slow and incorrect. It’s very refreshing to get it right the first time. I’ve been impressed.
How did 2buy1click Ltd perform from a project management standpoint?
It’s excellent. They have a project manager there, and we have a weekly call. They also have several god developers, so, if someone leaves down the road, somebody else will be able to step in.
There’s also a ticketing system that lets us log and respond via email. It instantly updates their system and directs developers on what to prioritize. They’ve been really transparent, breaking down everything they work on every month, for how long, and at what price.
What did you find most impressive about them?
The enthusiasm director has is outstanding. When I speak to them, they sound different from other directors I’ve interacted with. They got our problems and what we needed straight away, providing valid suggestions right on the spot. They know their stuff and are experts. I’ve spoken to a lot of technical people and know how to spot jargon. I feel like I’m in safe hands.
Are there any areas they could improve?
We’re still in the early days, but there’s nothing at the moment. They’ve delivered pretty much everything they said they would.
Do you have any advice for potential customers?
Respond quickly. If you do, then they will. If you leave things, they may think they’re not important, which might slow your own process down.
2buy1click Ltd successfully carried out the migration and managed to do so while increasing the conversion rate. Their work received positive internal and external feedback, and they managed the project excellently. They were a transparent and knowledgeable partner who offered valuable suggestions.