What evidence can you share that demonstrates the impact of the engagement?
We recently changed the checkout to a one-stage, rather than two-stage version. That improved the conversion rate of baskets and other important metrics.
How did 2buy1click Ltd perform from a project management standpoint?
They’re efficient and very open-eyed, with good systems in place to manage clients. The number of hours they work and what they pay per hour is very clear, and they constantly update a Google Sheet outlining their tasks.
We have a weekly meeting with their team, depending on which part of the site we’re talking about. They’ve been extremely responsive and helpful at all times, even responding after hours or on the weekends. They really care about our business.
What did you find most impressive about them?
They have a good sense of the big picture. As experts in Magento, they keep on top of all the necessary developments, going to conferences to stay up to date. They’re nice people to deal with and are invested in our business, rather than feeling like a remote, external consultancy.
Are there any areas they could improve?
No, there’s nothing I have for them to improve.
Do you have any advice for potential customers?
It helps if you’re clear about what you need them to do as lack of clarity is hard for them to deal with. The communication needs to be open so they can fully understand 21§what you’re talking about.
The impact of their work is excellent, increasing the basket conversions and improving the checkout procedures from a two-step process to an effective one-stop option. They are able to view the big picture, managing the project well and ensuring that everything is tracked smoothly.