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Workers Expect Supervisors to Help Them Build Skills Continuously and In-Person, Showcasing the Importance of Employee Mentorship Programs

August 26, 2019

More than half of workers (57%) most prefer learning new skills through in-person job development opportunities during the workday. Businesses large and small should institute employee mentorship programs to improve their workers’ abilities.

WASHINGTON, D.C. – August 21, 2019 – Employers should match employee preferences for in-person, ongoing job development and institute an employee mentorship program, according to a new survey report by Clutch, the leading B2B ratings and reviews firm.

Clutch surveyed 510 full-time employees in the U.S. to learn about their experiences with and preferences about job development and retraining.

46% of employees most enjoy learning new skills during work hours and at the office

Mentorship programs may best meet the preferences employees have for job retraining, as it is led by supervisors and completely relevant to an employee’s daily tasks. Other forms of retraining and skill building such as educational videos are less likely to provide the continuity and personal interaction workers crave.

Nina LaRosa, marketing director at Moxie Media, a workplace safety, health, and HR online training company, says businesses should provide retraining that both helps employees do their jobs and prepares them for their future careers. Ideally, retraining should be:

  • Relevant to completing the employees’ daily tasks
  • Engaging enough to hold employees’ attention
  • Flexible so that employees can receive help when they need it

Employees Want Continuous Opportunities for Job Development

Close to half of workers (46%) most enjoy learning new skills during work hours and inside the workplace.

Employees are far less likely to appreciate and participate in job development opportunities that take place outside of the office and work hours.

Primarily, employees want to participate in ongoing skillbuilding activities, not one-off trainings.

“Training should not be a sporadic event,” said Pedro Santana, co-founder of SolidProfessor, an engineering training company that provides employee and manager technical training. “Ongoing training provides a better ROI for your business and better satisfaction for your employees.”

By offering continuous training through programs such as formalized mentorship, businesses can boost employee skills and morale.

Managers Must Know Their Employees to Develop Them

Two-thirds of workers (66%) believe the primary responsibility for employee development lies with direct managers and a company’s leadership team.

To develop employees, managers must understand the employees’ strengths, weaknesses, capabilities, and desires.

“Knowing details about the employee gives development professionals the power to strategically plan learning and development opportunities that align with employees’ needs,” said Neil Morelli, vice president of product and assessment science at Berke, an employment assessment technology company.

Morelli’s own company does not have cubicles and managers and employees sit together. Managers and supervisors also have access to assessment reports that chart each employee’s career history and professional interests and retrain to retrain and reskill employees who are strong cultural fits but have outgrown their current positions. This way, the company minimizes turnover and maintains a broadly-skilled workforce.

Clutch’s 2019 Workforce Retraining Survey included 510 full-time employees across the U.S.

Read the full report:

For questions about the survey, a comment on the findings, or an introduction to the industry experts included in the report, contact Seamus Roddy at [email protected].

About Clutch

Clutch is the leader in connecting global service providers with corporate buyers from around the world. The ratings and reviews platform publishes the most extensive and referenced client reviews in the B2B services market. Clutch has grown by 50% or more every year throughout the past five years and is ranked #412 in Inc.'s 2018 and #773 in Inc.’s 2019 list of the fastest-growing private companies in the U.S. and #27 in LinkedIn's list of the top 50 startups. The companies Clutch helps come from the U.S., Canada, Central and Eastern Europe, India, Southeast Asia, and Latin America and the Caribbean.


Seamus Roddy

[email protected]

(202) 871-8095