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List of the Best Voice Services Companies and Business Process Outsourcing Firms in 15 U.S. Cities Released by Clutch

March 29, 2019

New research highlights 24 voice services companies and 10 business process outsourcing firms that exhibited exceptional industry leadership, work quality, and client satisfaction. Prospective B2B buyers can use this research to inform their buying decisions in 2019.


WASHINGTON, D.C., March 29, 2019 – B2B ratings and reviews company Clutch released its annual report highlighting the best business process outsourcing companies and voice services providers to help businesses invest in the right services for their company.

These top-performing companies are important because businesses of all types and sizes rely on services such as data entry, medical billing, content creation, payment processing, virtual assistants, and voice services. Consumers especially value human interaction when calling a business, according to Clutch survey data.

Each firm featured today was evaluated and mapped against peers in the industry based on market presence, work quality, services offered, and client reviews.


The top voice services companies, listed alphabetically, are as follows:

  • A&A Communications
  • Answer America
  • Answer California
  • AnswerConnect
  • AnswerForce
  • Blue Zebra
  • ContactWorks
  • Direct Answer, Inc.
  • Extended Presence
  • GCS Agents
  • Global Response
  • Intelligent Office
  • LexReception
  • OnBrand24
  • PATLive
  • Pereus Marketing (RPMC)
  • Ruby Receptionists
  • Sound Telecom
  • Specialty Answering Service
  • Sunshine1
  • The Connection
  • VoiceNation
  • VoiceStamps
  • Westpark Communications


The top business process outsourcing firms, listed alphabetically, are as follows:

  • Arise
  • DataPlus
  • Exela (formerly SourceHOV)
  • FLS Connect
  • Global Payments
  • Morae Global
  • Navigant PACE
  • Talk2Rep
  • TechSpeed LLC
  • WePay


“Clutch has rapidly grown its BPO and voice services research in the past year,” Clutch Business Analyst Jack O’Connor said. “We’ve worked with amazing firms to better understand the impact of their work and how the industry is moving forward. We’re thrilled to see how these companies continue to take their services to the next level, helping support and scale firms globally.”

Clutch’s research on voice services and business process outsourcing service providers is ongoing. The Clutch team invites interested companies to apply to get listed in the report next year.

The results are a snapshot of Clutch’s Leaders Matrices on Thursday, March 14, 2019. Rankings are dynamic and may not reflect the rankings currently listed on Clutch’s website.


About Clutch

A B2B research, ratings, and reviews firm in the heart of Washington, D.C., Clutch connects small and medium businesses with the best-fit agencies, software, or consultants they need to tackle business challenges together and with confidence. Clutch’s methodology compares business service providers and software in a specific market based on verified client reviews, services offered, work quality, and market presences.


Jack O’Connor

(202) 840-6685

[email protected]