Zapp Studio

BACKGROUND

Please describe your company and position.

I am the Manager of an AV production association

Describe what your company does in a single sentence.

We are the largest nonprofit entity in the film, HETV, and commercial industry in Spain. It comprises a nationwide collective of skilled technicians committed to advancing the sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Zapp Studio to accomplish?

• Build the first nationwide mobile platform to connect audiovisual professionals, providers, and institutions in Spain.
• Provide a centralized, searchable directory with filters by category, activity, and province.
• Include an interactive map to visualize technicians, providers and commissions across the country.
• Enable registered professionals to contact and network with one another easily.
• Deliver location-based notifications (e.g., job offers, local conditions, opportunities).
• Strengthen the sector by improving visibility, collaboration, and cohesion among professionals.
• Position us as a digital leader in the audiovisual industry through innovative technology.

SOLUTION

How did you find Zapp Studio?

Clutch Site

Why did you select Zapp Studio over others?

• Pricing fit our budget
• Referred to me

How many teammates from Zapp Studio were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Once the grant from the Ministry of Culture was received, the contract was signed, and the app and backend project were designed in wireframe in January 2023. The first tests for both the app and the control panel were carried out in March 2023. Once approved, the app was launched in stores Android and IOS in June 2023.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Strong adoption: more than 1,000 registered users in the first year.  The app is still active today and growing in number of registered users. Furthermore, we continue to developing it for updates. 

App downloads and active users across both iOS and Android platforms.

Networking impact: measurable number of direct professional contacts initiated via the app.

Wide geographic coverage: professionals and providers listed in provinces across Spain.

Retention rates: continued usage by registered professionals over time.

Positive feedback: high satisfaction among users, reflecting improved visibility and work opportunities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project on time, responding to our needs. We're still in touch today for app updates.

What was your primary form of communication with Zapp Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are app development professionals, friendly and always respond to our communications.

Are there any areas for improvement or something Zapp Studio could have done differently?

Don't think so

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder and CEO of Vozeo AI SL. We develop AI voice agents and other services like chatbots and integrations with WhatsApp, Salesforce, or similar software that end customers use.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Zapp Studio?

We needed help developing our backend, improving our AI, and connecting the APIs of the systems we worked with to give the AI voice agents a service.

SOLUTION

What was the scope of their involvement?

Zapp Studio has helped us develop our software, including the front- and backend. They've also helped us with AI development and improvement. To test the front- and backend, we've had to evaluate the recordings of the calls, the transcriptions, and what's happening with them.

The team has helped us with the LLM models, voice synthesizers, API integrations, and the front- and backend software. We've managed together the kind of voices, the quality, and the languages. We've also worked on call transfers and integrating virtual agents with other virtual agents.

We've been able to make complex systems using the software we've made. We've supplied WhatsApp, chatbots, and websites with voice integration. We manage inbound calls and attend to our end clients' customers, receiving meetings and trying to give them the correct answer.

We also make marketing actions where we call our clients' customers. Wecreatee campaigns like selling a gym membership. We invite them to test the gym for three days for free. After that, we call them again and ask if they're interested in having a promotion for three months.

We also make calls for marketing or to remind customers of their appointments. We've integrated APIs for many projects, including Salesforce, a company for restaurants and bars, medical software, dental companies, and a locker company that can lock your luggage when traveling.

Zapp Studio has also helped us with data collection and training models. They use TensorFlow, OpenAI, and PyTorch. The team is also responsible for post-implementation support, monitoring, and optimization.

What is the team composition?

We're in contact with 12–16 teammates from Zapp Studio. We have three AI developers dedicated to us.

How did you come to work with Zapp Studio?

I heard very good references of Zapp Studio developing AI in the past, when I was working for another company in Barcelona. My project manager at the time found them.

How much have you invested with them?

We've spent around $410,000.

What is the status of this engagement?

We started working together in May 2015, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've developed systems to show where an issue comes from, either our software or third parties, and we measure the stability of the voice agent services. If those work properly, Zapp Studio is doing a good job.

How did Zapp Studio perform from a project management standpoint?

Zapp Studio excels at meeting deadlines and staying on budget. We've done around 40 different projects, and they've consistently been on time and on budget. If we're going to have a delay, Zapp Studio informs us in advance.

They're great at project management and technical capacity. We use Jira, Asana, Trello, GitHub, and Basecamp. We also use Microsoft Teams and Google Workspace to create environments where things are in the same place and are always accessible.

What did you find most impressive about them?

Zapp Studio is very confident and hardworking. They always have a smile and a pleasant environment in which to work. The team likes challenges and achieves their goals. They're always available; I can call the owner on Saturdays and Sundays. We work a lot during weekends.

Are there any areas they could improve?

We all have room for improvement, but there's nothing important. There's nothing critical for Zapp Studio to improve on.

Do you have any advice for potential customers?

Dedicate time to thinking about what you need for your project. If you do that, you'll save money and time and enjoy the project. The most important thing is to give Zapp Studio precise and well-specified requirements.