Custom Software Dev for Video Test Drive Library
- Application Testing Custom Software Development Web Development
- $10,000 to $49,999
- Jan. 2021 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Our experience with this software development company has been outstanding."
- Other industries
- Groton, Massachusetts
- 1-10 Employees
- Online Review
- Verified
YouNet Social provides ongoing maintenance and support for an automotive video test drive library. Their work includes performance monitoring, bug fixes, feature enhancements, and technical reports.
The client has seen a 30% decrease in support ticket resolution time and a 20% increase in user engagement. YouNet Social has a well-organized project management process and a proactive approach. Their responsiveness and attention to detail give the client confidence in the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Executive Vice President of WheelsTV
Describe what your company does in a single sentence.
WheelsTV offers automotive dealers, digital agencies, and third-party portals the world's largest on-the-road automotive video test drive library of over 7,300 consumer, OEM, and dealer-friendly videos profiling over 95% of the 253 million popular light vehicles on America's roads today. We cover all OEMs from Acura to Volvo.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire YouNet Social Joint Stock Company to accomplish?
YouNet Social Joint Stock Company was hired to achieve several key objectives for our business. Primarily, their role is to maintain and ensure the efficient and reliable operation of our application, which is critical to our business model. We rely on them to handle all issues and troubleshoot tickets promptly, ensuring minimal downtime and maintaining a seamless user experience.
Additionally, we engaged YouNet Social to help modernize and innovate our application. This involves updating existing features and introducing new functionalities that align with our strategic goals of increasing customer engagement and boosting sales. By keeping our application up-to-date and competitive, they help us attract more auto dealers, third-party automotive sales portals, ad agencies, and marketing agencies who work with auto dealers.
Our core product, WheelsTV’s "On the Road" model video test drive library, is a valuable asset that we sell to our target market. The modernization efforts by YouNet Social are essential for keeping this product appealing and effective in a rapidly evolving digital landscape, ultimately driving more sales and expanding our customer base.
SOLUTION
How did you find YouNet Social Joint Stock Company?
Online Search
Why did you select YouNet Social Joint Stock Company over others?
- High ratings
- Pricing fit our budget
- Good value for cost
- Company values aligned
How many teammates from YouNet Social Joint Stock Company were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
- Application Maintenance and Support:
YouNet is responsible for the ongoing maintenance of our application, ensuring it operates smoothly and efficiently. This includes regular system updates, performance monitoring, bug fixes, and managing technical issues. They handle all troubleshooting and support tickets, providing quick resolutions to minimize disruptions.
- Modernization and Innovation:
They are tasked with modernizing our application by updating existing features and integrating new functionalities. This includes optimizing the user interface, enhancing user experience, and implementing new technologies that align with our business goals. Their work ensures that our product remains competitive and meets the evolving needs of our target audience.
- Technical Consultation and Strategic Guidance:
YouNet Social provides technical consultation and strategic guidance on the best practices for software development and application improvement. They help us identify opportunities for innovation that can drive growth and improve customer engagement.
Key Deliverables:
- Reliable and Efficient Application Performance: Continuous monitoring and maintenance to ensure the application remains stable and reliable.
- Issue Resolution: Timely handling of support and troubleshooting tickets to address any problems that arise.
- Feature Enhancements and Updates: Regular updates to enhance the application’s functionality and user experience.
- New Feature Development: Implementation of new features that support our strategic objectives, such as improving customer engagement and increasing sales
- Technical Reports and Recommendations: Periodic reports on application performance and recommendations for further improvements.
Their overall goal is to help us maintain a high-performing application that supports our product, the WheelsTV "On the Road" model video test drive library and contributes to our business growth.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
- Reduced Issue Resolution Time: The average support ticket resolution time decreased by 30%, improving application reliability and user satisfaction.
- Increased Customer Engagement: Following the implementation of new features and enhancements, user interaction with the application increased by 20%.
- Sales Growth: After the modernization of the application, sales of our WheelsTV video test drive library grew by 15%, directly contributing to increased revenue.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Our experience with this software development company has been outstanding. They have a well-organized project management process, with a dedicated point person who carefully reviews our requests and makes sure the right team member handles each project or issue. They’re always timely and responsive, which makes us feel confident in building a long-term partnership with them.
What was your primary form of communication with YouNet Social Joint Stock Company?
Email or Messaging App
What did you find most impressive or unique about this company?
We really appreciate their proactive approach and attention to detail. They don’t just wait for us to tell them what to do—they come to us with ideas and suggestions that help improve our product and keep us on track with our goals. They genuinely take the time to understand our business, which makes them feel like more than just a service provider; they’re like a true partner who’s invested in our success.
Are there any areas for improvement or something YouNet Social Joint Stock Company could have done differently?
We’ve been working with YouNet Social on a variety of issues and projects because we really needed a reliable partner to handle it all. While we’re happy with their support, there's always room for improvement, especially when it comes to streamlining processes and enhancing communication. We're constantly collaborating with them to make sure our priorities align and that we’re effectively managing the workload and project complexity.
They’ve been a solid and valuable partner for us, and we’re confident others would have a similar positive experience!
RATINGS
-
Quality
5.0Service & Deliverables
"Their quality of service and deliverables has been solid—they always come through with reliable and well-done work."
-
Schedule
5.0On time / deadlines
"They’re ecellent with deadlines—always on time and get things done when they say they will."
-
Cost
5.0Value / within estimates
"We feel like we’re getting good value for what we pay—they deliver quality work that’s worth the cost."
-
Willing to Refer
5.0NPS
"We highly recommend them. We believe that any company looking for a reliable and dedicated partner would benefit greatly from working with them.
