WHITE BOX TECHNOLOGIES

BACKGROUND

Please describe your company and position.

I am the Head of Inside Sales International Markets of BT Group in present, Orange Romania in the past

Describe what your company does in a single sentence.

IT&C

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WHITE BOX TECHNOLOGIES to accomplish?

• Creating a tailored Sales Tool for Orange’s Sales Teams
• A customized sales crm for internal and external sales force
• A friendly and smart tool that increases sales productivity

SOLUTION

How did you find WHITE BOX TECHNOLOGIES?

Referral

Why did you select WHITE BOX TECHNOLOGIES over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from WHITE BOX TECHNOLOGIES were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

White Box Technologies undertook the development of a tailored Sales CRM for Orange Romania with a comprehensive scope of work. The key deliverables included the creation of a dynamic CRM accessible to both internal and external sales forces. The system was engineered to efficiently manage large volumes of critical data, ensuring seamless information flow. 
This transformative tool became instrumental in enhancing sales force productivity, significantly improving sales results, and enabling more accurate forecasting. The CRM not only streamlined processes but also empowered the sales team to navigate and utilize vast datasets efficiently, contributing to Orange Romania's overall success in sales and strategic planning.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Enhanced Productivity: A noticeable increase in sales force productivity, measured by the efficiency in handling customer data, lead tracking, and communication. 
• Improved Sales Results: Tangible improvements in sales performance, evidenced by increased conversion rates, higher deal closures, and overall revenue growth. 
• Accurate Forecasting: The CRM's capabilities allowed for more accurate sales forecasting, leading to better-informed business decisions and resource allocation. 
• User Adoption Rates: High levels of user adoption indicated that the sales team found the CRM user-friendly and valuable in their daily operations. 
• Data Management Efficiency: Measurable improvements in managing large volumes of critical data, reducing errors and ensuring data integrity. 
• Customer Satisfaction: Enhanced customer interactions and satisfaction, as the CRM facilitated a more personalized and streamlined approach to customer relationship management. 
• Timely Reporting: Efficient reporting mechanisms allowed for timely analysis and reporting of key sales metrics, aiding in quick decision-making.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

White Box Technologies exhibited exemplary project management throughout our collaboration. Their commitment to delivering items on time was notable, adhering to agreed-upon timelines and milestones. The team's responsiveness to our needs was exceptional; they demonstrated agility in addressing any concerns or adjustments promptly. 
Regular communication channels were established, fostering transparency and ensuring that our project progressed seamlessly. Their proactive approach to problem-solving and dedication to meeting our requirements contributed significantly to the success of the project. Overall, White Box Technologies displayed a high level of professionalism, efficiency, and client-centric project management.

What was your primary form of communication with WHITE BOX TECHNOLOGIES?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about WBT during the development of the Sales CRM for Orange was their exceptional ability to tailor solutions precisely to our needs. They demonstrated a deep understanding of our business requirements and industry nuances, resulting in a CRM that seamlessly aligned with our objectives. Their commitment to delivering a product and a customized, strategic tool was awe-inspiring. 
Additionally, the team's proactive communication, agility in responding to changes, and their focus on delivering measurable outcomes showcased a level of dedication and expertise that set White Box Technologies apart as a reliable and innovative partner in our CRM development journey.

Are there any areas for improvement or something WHITE BOX TECHNOLOGIES could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Customer Decision Lead of Orange Romania

Describe what your company does in a single sentence.

Telecommunication services for b2c and b2b customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WHITE BOX TECHNOLOGIES to accomplish?

• Build custom campaign management tool

SOLUTION

How did you find WHITE BOX TECHNOLOGIES?

Internal

Why did you select WHITE BOX TECHNOLOGIES over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from WHITE BOX TECHNOLOGIES were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Based on business requirements coming from sales and marketing they had to build a custom web application in which the marketing operations team could upload customers to be called by the human agents in each channel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Internal project milestones
• Application performance 
• Application functionalities

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All the colleagues from WBT I work with are very mature, professional, friendly, and extremely responsive. All requests were handled in a timely manner, and they took the time to explain everything in detail.

What was your primary form of communication with WHITE BOX TECHNOLOGIES?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Although the business requirements were very challenging, they managed to deliver an app with a simple, easy-to-learn UI that covered all the requirements. And they did it while making it seem simple.

Are there any areas for improvement or something WHITE BOX TECHNOLOGIES could have done differently?

Nothing comes to mind.