Custom Software Dev for Medical Center
- Application Management & Support Conversion Optimization Custom Software Development UX/UI Design Web Design Web Development
- Less than $10,000
- Jan. 2022 - Mar. 2023
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"I was amazed at their prompt responsiveness, commitment, and supportive approach."
- Business services
- Warsaw, Poland
- 51-200 Employees
- Online Review
- Verified
WebProfessor. designed and developed a website for a medical center. The team implemented a communication platform and developed a system to manage patient data. They also handled billing and reporting.
WebProfessor. improved the client's website content and navigation, attracting more visitors. They enhanced the client's online visibility, increased their website traffic, and gained them customer satisfaction. The vendor's excellent project management and customer empathy were commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Board Member of OrtoGo Centrum Medyczne
Describe what your company does in a single sentence.
We are a comprehensive medical center specializing in 30 different medical fields, with orthopedics as our main focus. Our multidisciplinary team of experienced professionals is dedicated to providing personalized care and treatment options for a wide range of conditions, ensuring that our patients receive the highest quality of care possible.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WebProfessor. to accomplish?
- Creation of a new, technologically advanced website.
- Streamlined communication and collaboration between staff members.
- Development and implementation of an application for managing financial settlements with over 100 physicians, streamlining the payment process and ensuring accuracy.
SOLUTION
How did you find WebProfessor.?
- Referral
Why did you select WebProfessor. over others?
- High ratings
- Close to my geographic location
- Great culture fit
- Good value for cost
- Referred to me
- Company values aligned
What was the size of WebProfessor.’s team?
2-5 Employees
What was your primary form of communication with WebProfessor.?
- Virtual Meeting
- Messaging App
Describe the scope of work in detail. Please include a summary of key deliverables.
Our partnership with WebProfessor, a leading IT provider, encompasses a broad scope of work, aimed at enhancing various aspects of our medical center's operations. One of the key deliverables is the design and development of a user-friendly, technologically advanced website that showcases our services, specializations, and professional team. The website will also provide informative content and resources for patients.
In addition to the website, WebProfessor has implemented a secure, streamlined communication platform for staff members to collaborate and share information efficiently. This has enhanced teamwork and productivity within the center. WebProfessor has also developed a robust system to manage and store patient data securely, ensuring compliance with data protection regulations and facilitating easy access to patient records for authorized personnel.
We have integrated an efficient, user-friendly appointment scheduling system to minimize wait times and improve the overall patient experience. Furthermore, we have incorporated telemedicine capabilities to provide remote consultations and services, enabling patients to access expert care from the comfort of their homes. To help our staff focus on providing high-quality patient care, WebProfessor has utilized technology to automate administrative tasks such as billing, reporting, and document management.
Our digital presence has been improved through search engine optimization, social media management, and online reputation monitoring, attracting new patients and maintaining a strong online presence. Regular software updates, troubleshooting, and IT support are provided by WebProfessor to ensure the seamless operation of all systems and to address any technical issues promptly.
Lastly, we have developed and implemented an application to manage financial settlements with over 100 physicians, streamlining the payment process and ensuring accuracy in transactions, resulting in improved financial transparency and organization within the medical center.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The project with WebProfessor has led to several measurable outcomes that demonstrate progress and success in various aspects of our medical center's operations. The new website's user-friendly design, improved navigation, and informative content have attracted more visitors, resulting in a significant increase in website traffic. This enhanced online presence has made it easier for patients to find our services and engage with our medical center.
Patient satisfaction has also improved due to the efficient appointment scheduling system and the incorporation of telemedicine services. These improvements have contributed to reduced wait times and increased convenience for our patients, creating a better overall experience. Our staff has become more productive, thanks to the streamlined communication platform and the automation of administrative tasks.
These advancements have allowed them to focus on providing high-quality patient care, leading to increased efficiency within the center. In addition to the benefits for patients and staff, the project has resulted in greater online visibility. The search engine optimization, social media management, and online reputation monitoring efforts have increased our digital presence, attracting new patients and solidifying our reputation in the community.
The implementation of the robust patient data management system has ensured secure storage and easy access to patient records, reducing errors and ensuring compliance with data protection regulations. Furthermore, the application for managing financial settlements with physicians has streamlined the payment process, ensuring accuracy in transactions and improving financial transparency and organization within the medical center.
Overall, the positive feedback from both patients and staff members serves as a testament to the project's success. The improvements in services, user experience, and overall organization have significantly enhanced the operations, patient experience, and efficiency of our medical center.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
WebProfessor demonstrated exceptional project management throughout our collaboration. They delivered items on time, adhering to the agreed-upon schedule and budget. Their team was highly responsive to our needs and always took into account the unique culture of our organization, as well as the sensitive nature of the medical field and patient care.
They maintained open lines of communication, ensuring that any concerns or requirements were addressed promptly and efficiently. Their proactive approach to problem-solving and adaptability to our needs allowed the project to progress smoothly and achieve the desired outcomes. In summary, WebProfessor's project management skills were outstanding, and their commitment to delivering results on time and within budget, while respecting the delicate nature of our field, significantly contributed to the success of our partnership.
What did you find most impressive or unique about this company?
What we found most impressive and unique about WebProfessor was their keen understanding and focus on addressing the practical aspects of our needs. They demonstrated an exceptional ability to tailor their solutions to our specific requirements, ensuring that the implemented changes were relevant and effective. Another remarkable aspect of our collaboration with WebProfessor was their commitment to providing comprehensive support without proposing unnecessarily expensive solutions.
They worked closely with us, identifying areas for improvement and offering cost-effective options that met our needs without causing undue financial strain on our organization. I was amazed at their prompt responsiveness, commitment, and supportive approach.
Are there any areas for improvement or something WebProfessor. could have done differently?
In our experience with WebProfessor, we found their services and approach to be highly satisfactory, and we believe they have met our expectations in all aspects of the project. Given the successful outcomes and the strong partnership we have developed, it is difficult to identify any significant areas for improvement. WebProfessor's professionalism, responsiveness, and ability to address our needs have truly set them apart as a valuable partner for our medical center.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
"We highly recommend WebProfessor
