Web Antler

BACKGROUND

Please describe your company and position.

I am the Commercial Director of Gravity Internet

Describe what your company does in a single sentence.

Gravity Internet are a Satellite Internet Service Provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Web Antler to accomplish?

• Increase brand awareness
• Maintain competitor insights
• Deliver quality leads both online and offline
• Help develop and deliver on companies overall marketing strategy
• Data insights and analytics
• Social Media Community Management
• Search Engine Optimization
• Content Creation

SOLUTION

How did you find Web Antler?

• Referral
• Other

Why did you select Web Antler over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of Web Antler’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web Antler have been our "go-to" digital marketing agency for all our needs. They have supported every marketing initiative alongside our team from concept to completion for over 5 years.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We continue to work with Web Antler on an ongoing basis as they consistently deliver on projects and continue to offer value over and above what they scope the work to be. Their communication is impeccable and you always know where things are at in a timely manner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Web Antler is exactly what you want in your agency partner. They are collaborative, insightful and always deliver on time and to brief.

What was your primary form of communication with Web Antler?

In-Person Meeting

What did you find most impressive or unique about this company?

The people. We're never treated like a number or just another client. We feel like we're a part of their team as they are a part of ours. Very unique in the industry and why we continue to work with them.

Are there any areas for improvement or something Web Antler could have done differently?

As part of their approach, the feedback loops are open and well defined. They never over commit and the communication levels lead to no ambiguity or disappoitment.

BACKGROUND

Please describe your company and position.

I am the CEO of Kora New Zealand Ltd

Describe what your company does in a single sentence.

Kora New Zealand Limited is a fuel discount card and we bring savings to all kiwis

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Web Antler to accomplish?

• Digital Wizardry
• Brand Awareness
• Holistic marketing savvy

SOLUTION

How did you find Web Antler?

• Referral

Why did you select Web Antler over others?

• Great culture fit
• Referred to me

What was the size of Web Antler’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Startup - we needed to bring Kora to New Zealand in conjunction with our marketing agency Charm. 
• Social content - get the brand out there Acquisition 
• Get people signing up Awareness 
• Bring our brand to life Kickstart us - after 9 months - big push of above the line activities and planned media to ramp us up 
• Continue to support us as we evolve - and grow, and our needs change

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Growth of our business from zero to over 6500 clients and growing every day Brand is recognised and trusted 
• Consistent delivery of measuered digital tactics where we can see results SEO optimisation and technical advice boosting our websites performance
• Monthly reporting that clearly shows progress in the right direction 
• Always looking for more digital smarts to help us achieve our goals
• Best outcome - the team at Web Antler are part of the Kora family - we love working with them, and having them always there when we need them - we feel special to be involved with such a great team

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Monthly reporting always measuring progress Weekly meetings always available to discuss ideas and keep us on track 
• Proactive at managing deadlines Using technology to make life easy 
• Docusign - what a great choice that is for signing off the work we need to do 
• Always responsive and will also make sure we consider all angles

What was your primary form of communication with Web Antler?

• Virtual Meeting

What did you find most impressive or unique about this company?

The team care - they are engaged and want us to succeed. They also are very happy to collaborate with other vendors as needed. Always offering expertise to us in areas that we need to outsource and always remaining relevant in our world too. The staff - the team - they are downright impressive and diverse and sometimes you wonder if they can read minds!

Are there any areas for improvement or something Web Antler could have done differently?

The team are incredibly willing to help, listen and share and collaborate - cant ask for more than that!

BACKGROUND

Introduce your business and what you do there.

I'm a marketing manager at Target Furniture for New Zealand. We sell and brand fashionable furniture to New Zealand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Antler?

The market for furniture in New Zealand is very saturated, so we wanted our brand to stand out. We were looking for a vendor who would help us with digital marketing efforts, while also working with our restricted budget.

SOLUTION

What was the scope of their involvement?

We were upfront about our budget restrictions and Web Antler was able to change the solution to fit within our financial year. They took our ECM and GDN and came up with great ideas about the way we could market ourselves on YouTube using our current assets. They’re also helping us with remarketing and using strategic buys to bring the costs down. We're planning to stretch further into the mobile space and do geo ranking.

What is the team composition?

We mostly work with our project manager.

How did you come to work with Web Antler?

My former colleague recommended them to me. I liked Web Antler's ideas and their agile approach, so I chose them.

What is the status of this engagement?

We started working with them in December 2018 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've definitely seen an increase in the organic searches. We wanted our ads to be seen by the right people, so Web Antler recommendations in terms of our target audiences and advertising have been very valuable. We're now able to get customers at the very end of their journey, right before they were about to convert.

How did Web Antler perform from a project management standpoint?

They're very responsive and address our requests quickly. Internally, we're transitioning to a project management tool called monday.com, and we've invited Web Antler to join our platform. They're very transparent and there is a record of everything, so we're happy with the process.

What did you find most impressive about them?

They're honest, transparent, and collaborative. They always provide valuable feedback and let us know if our ideas are not going to work.

Are there any areas they could improve?

No. They've gone above and beyond on every request that we had.

Do you have any advice for potential customers?

They're real experts, but they need time to do their job right.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a startup called BetterSaver. Using our services, New Zealanders can compare KiwiSaver providers, which is our national superannuation scheme.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Web Antler?

We’d recently launched our business and wanted to get our name out in the market. Web Antler came on board to handle our digital marketing, driving traffic to our new site and generating more brand visibility.

SOLUTION

What was the scope of their involvement?

They oversee all of our digital marketing efforts, from SEO and paid search to social media management and digital banners. On the PR front, they’ve written copy to ensure that it’s SEO compliant for Google and Bing. We’re also considering expanding their role in the future into more traditional advertising forms such as radio spots.

What is the team composition?

Brandon (Owner & Digital Media Director, Web Antler) acts as the project manager and is my main point of contact. I also work with George (SEO & Content Optimization Lead) and a copywriter.

How did you come to work with Web Antler?

The developers who built my website had a relationship with Web Antler, so they recommended them to me. As it turned out, I actually knew Brandon from school and had kept in touch with him for about 15 years. After giving him a call, I compared his company with other providers before going with him.

How much have you invested with them?

Our average monthly cost is just under $20,000 NZD ($13,600 USD), which includes the ad spend. The spend is closer to $5000 not including the ad spend

What is the status of this engagement?

Their work started in September 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s still pretty early for us. Our site has been live for about six weeks, now, and we’ve just had our first full-month review. So far, everything is going well; we’re reviewing the data and tweaking our strategies as we move forward. We track in about two percent of traffic for our market, and the customer acquisition cost is lower than the market average.

How did Web Antler perform from a project management standpoint?

They keep diligent documentation around our schedule, outlining what and when something will happen. They’re also quick to reply via email. If we want to make any changes, even if they’re at the last minute, they’re happy to accommodate us.

What did you find most impressive about them?

Unlike other businesses that promise the world but under deliver, Web Antler does exactly as they say. They’re also easy to work with. Although I didn’t have much experience with digital marketing before, they’ve explained the process to me in a way that I could understand. Now, I can see why we do what we do and how we’re spending our money.

Are there any areas they could improve?

No, I don’t have many critiques. At this stage, we’re happy with their work.

Do you have any advice for potential customers?

Don’t be afraid of asking questions or seeking suggestions that work for you.

BACKGROUND

Please describe your company and position.

I am the Group Digital Customer Experience & Marketing Manager of Skills Consulting Group

Describe what your company does in a single sentence.

Vocational education

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Web Antler to accomplish?

• Complex Google tag manager implementation
• Optimising website conversion
• Improving customer experience on the website

SOLUTION

How did you find Web Antler?

Referral

Why did you select Web Antler over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Web Antler were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Objective: To audit customer web journey for three brands. 
• Key Deliverables: 
  • Identify customer digital footprint on the website from discovering stage to conversion goals;
  • Pinpoint on-page and off-page Search Engine Optimisation opportunities and Brand consistency across various digital assets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Creating trackable funnels to optimise customer experience - conversion rates improved
• Website is discoverable via organic search - organic traffic increased

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They led a well-organized process throughout. Important questions were asked and discussed from the beginning with details in implementation stages. Open communications and discussions on requirements to meet the company goals. On time delivery.

What was your primary form of communication with Web Antler?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Depth of know what and know how in in the digital marketing space plus the vision on constant change holistic approach in marketing.

Are there any areas for improvement or something Web Antler could have done differently?

To expand their capability on marketing system integration.