Voodoochilli

BACKGROUND

Please describe your company and position.

I am the PLC Engineer of Control Consulting Services Ltd

Describe what your company does in a single sentence.

Controls and automation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voodoochilli to accomplish?

• Add E-shop capability to the website
• Update existing website design

SOLUTION

How did you find Voodoochilli?

Referral

Why did you select Voodoochilli over others?

Referred to me

How many teammates from Voodoochilli were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As part of a new cohesive strategy, CCS seeks a website that serves as a hub for lead generation, service promotion, and the groundwork for future business with an e-commerce store: 

1. Bespoke website design that will be clean, modern, corporate and tech orientated 
2. User friendly design techniques to ensure a pleasant experience for users of the website 
3. Responsive design and code that will be suitable for all recent versions of the popular browsers
4. WordPress CMS that offers much customisability that will be able to grow as you grow 
5. WooCommerce store integration for your new WordPress website 
6. In-depth filters to make it easier for users to find products 
7. Brand categories, included in the filters, for users to find products of a specific brand 
8. Product categories, included in the filters, to help aid the user to find specific type of products 
9. Cross selling opportunities within the e-commerce store of compatible products 
10. Secure payment integration with ‘Stripe’ which is our recommended payment portal

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Discovery Session:

• User Personas 
• User Journeys Design 
• UX Design 
• UI Design 
• Accessibility 
• Mobile Responsive Designs 
• Page Frameworks Deliver 
• Bespoke WordPress build 
• Quality control 
• Pre-launch checks 
• Post-launch checks 
• SEO checks 
• SEO Redirect mapping

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sam and team communicated their progress regularly and were realistic about time frames for content delivery to ensure quality was not lost.

What was your primary form of communication with Voodoochilli?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The attention to detail and the communication of progress made me confident in their ability to deliver what we needed.

Are there any areas for improvement or something Voodoochilli could have done differently?

None that I can think of.

BACKGROUND

Please describe your company and position.

I am the Sales and Marketing Manager of Agri Management Solutions

Describe what your company does in a single sentence.

Custom Water Solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Voodoochilli to accomplish?

• Website Build & Design

SOLUTION

How did you find Voodoochilli?

• They Contacted us on LinkedIn

Why did you select Voodoochilli over others?

• Company values aligned

How many teammates from Voodoochilli were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Voodoo Chilli has truly transformed the online presence of Agri Management Solutions (AMS) with a newly designed website. The agency's expert team incorporated innovative ideas to create an easy-to-navigate and visually appealing digital platform. This not only elevated our brand but also allowed our clients to access our agricultural management services with greater ease.

Thanks to Voodoo Chilli, we've seen a noticeable increase in user engagement and customer satisfaction. In particular, the streamlined layout and user-friendly features of the site have been highly praised by our clients, contributing significantly to our business growth.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The redesigned website by Voodoo Chilli brought about several significant outcomes, indicating clear progress and success for Agri Management Solutions (AMS). Since its launch, we've seen a marked increase in unique site visits, demonstrating that the website is reaching a broader audience and bringing our services to the attention of more potential customers. The bounce rate has also gone down, meaning that users are finding the website engaging and are spending more time on it.

Importantly, the number of enquiries made directly through the website has gone up, providing a clear boost to our lead generation efforts. The user-friendly design and improved information layout have resulted in more conversions, showing that the website's performance has been enhanced. 

From a customer service perspective, the introduction of a FAQ section and more straightforward contact methods have led to fewer customer service calls, indicating that users are finding the information they need directly on the site. Moreover, a post-launch survey revealed a notable increase in customer satisfaction regarding the website experience.

These outcomes highlight the positive impact of the new website design on AMS's reach, user engagement, lead generation, and overall customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Voodoo Chilli's project management was impeccable. They were very structured and efficient in their approach, ensuring all elements of the project were delivered on time. They utilised a transparent task-tracking system which allowed us to see the progress being made at each stage of the project. This kept everyone on the same page and ensured all deadlines were met.

What was your primary form of communication with Voodoochilli?

• Email or Messaging App

What did you find most impressive or unique about this company?

What truly sets Voodoo Chilli apart and impressed us the most was their outstanding communication throughout the entire project. They ensured that all conversations were clear, concise and constructive, creating a platform where ideas could be exchanged freely and concerns could be addressed immediately. This proactive and open communication approach was truly amazing and allowed us to feel involved and valued at every step of the process.

Moreover, the final project exceeded our expectations. The website redesign was not only aesthetically pleasing and user-friendly, but it also perfectly captured our brand's ethos and the nature of our services. The result was an outstanding digital platform that has made a significant positive impact on our business. The blend of exceptional communication skills and high-quality deliverables makes Voodoo Chilli an impressive and unique company to work with.

Are there any areas for improvement or something Voodoochilli could have done differently?

No, not at all.

BACKGROUND

Please describe your company and your position there.

We design, implement and service biocide management equipment for agriculture. I am the General Manager for the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Voodoochilli, and what were your goals?

The previous website was more of a place-holder for a small business, Voodoochilli were hired to create our first 'proper' / professional website. The goal was to have something simple, modern and easy to understand, to explain our services to prospective customers etc. and showcase some of what we do.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed examples of their previous projects and decided to use them based on this evidence.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was the total development from scratch to final (hosted) wordpress site. Project 'steps' were formalised around a Voodoochilli stage gate process using a mix of web-platforms.

How many people from the vendor's team worked with you, and what were their positions?

2 directly, one operation manager who was the main point of contact and one developer who facilitated detail discussions etc.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We do not set quantifiable outcomes for this project.

Describe their project management style, including communication tools and timeliness.

As a relatively small-scale project, project management was light touch but still followed a formal structure of reviews etc. Communication was clear and unambiguous with good use of information sharing tools, every step/stage was 100% on time and completed to plan.

What did you find most impressive or unique about this company?

I was particularly impressed with the personal interaction and attention to detail given to the project which I felt would be applied to any size of project.

Are there any areas for improvement or something they could have done differently?

None we identified.

BACKGROUND

Please describe your company and your position there.

I am the Marketing Mnagager for a company called CleanMy, CleanMy is a fully independent, leading supplier of janitorial, cleaning, hygiene and PPE supplies to a wide variety of business sectors. We cover a 90 mile radius from our Herefordshire base taking in the West Midlands, Wales and the South West.

We place ourselves at the heart of the supply chain industry providing high quality products and the highest possible service levels.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Voodoochilli, and what were your goals?

We had a website developed by Voodoochilli back in 2017/18 so we thought it was time to give it a revamp. We met with Sam from Voodoochilli and explained we were getting a new computer system so now was a good time to redo the website to work alongside it.

We explained we liked the old website and it worked well, but it looked old and also there were some limits with what we could achieve with it being a bespoke CMS.

SOLUTION

How did you select this vendor and what were the deciding factors?

Sam talked us through moving to wordpress and the benfits, he was really helpful and answered all my questions. He said it would be more flexible and we could easily add features to help us grow in the future.

Voodoochillis team were confident they could give us a fresh look as well as improving the customer journey, becuase we have used them before and have a long relationship with voodoochilli i was very confident we could under go another big project with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first had a kick starter meeting where we explored idea, problems and area for improvment, this was fun and imformative. We were left with a brief for the work that was needed, Sam made a plan for going forward which included sticking to dealines set by our system provider so this gave me confidence they could deliver on time.

We then moved onto designs and wires frames, these were very impressive and the designs were exactly what i had in mind, with only a few small tweeks we were ready to move onto develpment. We are currently waiting for a functional CMS so i can test and add content and i am sure we will be impressed.

How many people from the vendor's team worked with you, and what were their positions?

Sam is the Operations Manager for Voodoochilli, since starting with Voodoochilli Sam has streamlined thier procedures and been amazing at communicating thier progress with us. I can not express how important Sam is to the running of Voodoochilli and he is a huge credit to them.

We also worked with Harry, Digital Designer, who did the wireframes and designs for us, Harry was quick and easy to communicate with, his designs were so spot on and i was very pleased with his work. Dan is Web Developer, and he is working with us on the development stage, he has also been great and we look forward to working with him more.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The first website Voodoochilli designed for us has been a huge sucess and has completely changed the way we work, the website is now able to take orders and other tasks the sales team were doing by hand before, this has saved us on average about 20 incoming calls a day freeing the sales team up to make more outgoing calls. The website brings in 350-500 orders a month and has undoubtably increased profits. We can't wait to see what the new website can do

Describe their project management style, including communication tools and timeliness.

Sam is great at communicating, he is very organised and a pleasure to deal with. They use tools such as Figma to show us designs/ wireframes, and its always easy to use. We have a support email that we conntact if we have an issue, these are always responded to quickly.

What did you find most impressive or unique about this company?

They have taken on some huge projects with us that others turned down, and they have delivered one great website and soon another. They have always found ways to solve problems or adapt to work with us.

Are there any areas for improvement or something they could have done differently?

No, I think Sam has done a fabulous job of improving areas like communication and planning. Sam being there has given us more confidence as he is the consistant memeber of staff we can always rely on.