Frustrated with IT professionals who can't solve problems or speak in confusing jargon? Tired of being told to live with technical issues that "can't be fixed"? We're here to change that. Vertical IT Solutions offers complete IT services, from hosting to help desk support, making IT simple and giving you peace of mind.
As technology advances, IT frustrations grow. Staffing qualified IT personnel is challenging, leading many IT managers to outsource tasks. However, outsourcing can be costly and ineffective in the long run, since third parties may not understand your IT needs holistically.
That's where Vertical IT Solutions comes in. We handle all aspects of IT, making cost-effective decisions for your sustainability and growth. Whether it's networking, telecommunications, server management, cloud services, email, backup, or daily support, we've got you covered.
Our guarantees:
High security: We protect your data and hard work.
Proactive problem-solving: We future-proof your business.
Smooth data migration: We handle the hard work.
Lower operating costs: We help you save and make more money.
What we offer:
Managed IT: 24/7 support & monitoring from our team of experts. Trade worry for peace of mind.
VoIP: Customized, cost effective, hassle-free communication. No contract necessary.
Cloud: freedom, security, and accessibility, wherever work takes you. We’ll future proof your business.
Trade worry for peace of mind with Vertical IT Solutions
Vertical IT Solutions offers competitive pricing with monthly costs ranging from $210 to $6,000, depending on the client's needs. Clients consistently note the value for cost, highlighting responsive service and effective project management as key benefits.
Some clients expressed a desire for better awareness of the full range of services offered by Vertical IT Solutions. While not a major issue, this suggests room for improvement in service marketing.
Proactive Problem-Solving Approach
Vertical IT Solutions is recognized for their proactive approach to problem-solving. They anticipate potential issues and address them before they become critical, ensuring smooth operations for clients.
Successful Project Management
Clients report that Vertical IT Solutions consistently meets project deadlines and manages tasks efficiently. They are proactive in discussing project steps and ensuring alignment with client needs.
Highly Responsive IT Support
Clients consistently praise Vertical IT Solutions for their prompt and effective responses to support requests, often resolving issues within minutes. This quick turnaround is a significant improvement from previous providers and is key to their clients' satisfaction.
Strong Cultural and Value Alignment
Several clients highlighted the alignment of company values and culture as a deciding factor in choosing Vertical IT Solutions. This cultural fit contributes to strong, trusting partnerships.
Wide Range of IT Solutions
Vertical IT Solutions offers a comprehensive suite of IT services, including server management, VoIP systems, and cloud solutions. Clients appreciate the breadth of services available under one provider.
"The new solutions worked flawlessly without disruption to our workflow."
Sep 2, 2021
COO, El Clasificado
Joe Badame
Verified
Media
Norwalk, California
51-200 Employees
Online Review
Verified
Vertical Computers replaced and configured a marketing agency's in-house server infrastructure. Most of their work was completed remotely.
Vertical Computers' project was described as flawless. The end result largely without disruption to the client's workflow. The vendor, including their CEO, was easily accessible despite their distance. Overall, the client sees no areas of improvement.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the COO of a Spanish language print and digital media company.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Vertical Computers?
Vertical Computers was hired to replace and configure our aging in-house server infrastructure.
SOLUTION
How did you select this vendor and what were the deciding factors?
We chose Vertical based on cost and their breath of knowledge.
Describe the project in detail and walk through the stages of the project.
Vertical presented us with several options with different price points and discussed the pros and cons of each solution. Once we made a decision on the solution that was within our budget and met our needs, they did the installation and configuration as well as migrated our legacy data.
How many resources from the vendor's team worked with you, and what were their positions?
The CEO was our primary contact but there was one other IT specialist that did most of the work.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
The new solutions worked flawlessly without disruption to our workflow.
How effective was the workflow between your team and theirs?
Most of the work was completed remotely but the Vertical team was easily accessible by email or phone.
What did you find most impressive or unique about this company?
We appreciated having an open line to the CEO.
Are there any areas for improvement or something they could have done differently?
Nothing comes to my mind.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 31-31 of
31 Reviews
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