TurnKey Tech Staffing

BACKGROUND

Please describe your company and your position there.

I am the Chief of Staff to the CTO at Headspace Health, the most comprehensive digital mental health company in the world. We have roughly 1400 employees serving tens of millions of covered lives from general wellness to psychiatry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TurnKey Labs?

We were looking into expanding our development capabilities beyond the US to leverage top talent while lowering our overall cost base. Turnkey was one of the companies identified that make the short list and ultimately chosen to help us recruit and hire talent outside of the US.

SOLUTION

How did you select this agency and what were the deciding factors?

It was the commitment to our mission and straightforward communication and transparency. They really took the time to understand us as both a company and as people and really invested a lot of time into helping us craft a great approach even before any contracts were signed.

Describe the project in detail and walk through the stages of the project.

We decided to start looking in Mexico as it is close to where we were Headquartered in Santa Monica. We worked with Turnkey to center in on Guadalajara and Mexico City and center the recruiting efforts there. We started with 3 initial roles and as we saw success, we continued to add additional roles. Turnkey was able to adapt to new roles and evolve their understanding and increase time to hire with each candidate, exceeding our expectations.

Describe the recruitment process in detail.

Initially we identify roles that we want to fill, we then meet with Turnkey to transition the role to them. They sync with the hiring manager and begin looking for candidates. They perform HR screenings and Technical screenings and then bring us in to perform the final screenings of the candidates who have made excelled. Once approved, they extend an offer to the candidate.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

So far we have hired 8 people and there has been no problems with any of the hires. We are currently monitoring them as we do all Engineers but there is nothing to report that would make us consider this arrangement anything but successful.

How effective was the workflow between your team and theirs?

We have a shared Slack channel and we communicate in a sync meeting every week to discuss candidates, processes, and issues. All collaboration outside of this is through email and TurnKey has been very responsive through all communication channels.

What did you find most impressive or unique about this company?

The transparent pricing up front as well as the genuine desire to continue improving with each hire we make.

Are there any areas for improvement or something they could have done differently?

So far no.

BACKGROUND

Please describe your company and your position there.

I'm the Engineering Director of a software company providing an Agreement and Authorization Platforms built for businesses who need a more efficient and secure way to manage the full contract process.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TurnKey - Built Around You ?

We wanted to spin up additional software engineering teams to help us accelerate our product development and get new features and functionality to market faster. Our goal was to build out smaller scrum teams that could bring additional capacity and supplement our US (Chicago) based scrum teams.

SOLUTION

How did you select this agency and what were the deciding factors?

We reviewed several similar companies and along with the cost the major deciding factor was the quality of experienced candidates they were presenting to us.

Describe the project in detail and walk through the stages of the project.

We sourced a Lead .NET Engineer, multiple QA Engineers, multiple .NET developers and multiple Front-end Angular Engineers and then formed them into 2 scrum teams that worked alongside our US (Chicago) based teams.

Describe the recruitment process in detail.

We first discussed our project needs with the co-founders and then we worked with a recruiting team who had dedicated recruiters focused on staffing our project.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The additional team members worked alongside our scrum teams delivering new feature functionality and enhancements to our platform.

How effective was the workflow between your team and theirs?

Communication and sharing of information are crucial in an agile environment - we embedded their resources directly into our scrums teams and all of our agile ceremonies.

What did you find most impressive or unique about this company?

We're impressed with the quality of their candidates and the work ethic they demonstrate on a day-to-day basis in our agile ceremonies.

Are there any areas for improvement or something they could have done differently?

None that come immediately to mind. We have been very happy with the engagement overall.

BACKGROUND

Please describe your company and position.

I am the CEO of Welkin Health

Describe what your company does in a single sentence.

Healthcare CRM

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TurnKey - The #1 Offshore Tech Staffing Firm😎 to accomplish?

• Hiring team with experience to scale product and engineering operations
• Engineering restructure

SOLUTION

How did you find TurnKey - The #1 Offshore Tech Staffing Firm😎?

Referral

Why did you select TurnKey - The #1 Offshore Tech Staffing Firm😎 over others?

• Referred to me
• Company values aligned
• Experience

How many teammates from TurnKey - The #1 Offshore Tech Staffing Firm😎 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Assessment of product and engineering process changes required to scale operations. 
2. Staffing product and engineering team to support company goals. 
3. Implementation and tracking, reporting of program changes to executives and board members. 
4. Tracking metrics to support progress tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success

• Ability to execute development predictably every 2 weeks 
• Significantly reduction in reported bugs post release 
• Significant reduction in platform operating costs, while significantly adding load from new customers 
• System performance tracking 
• Overall increased customer satisfaction and confidence on product / engineering execution

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All projects are racked in Jira and are reviewed regularly. Project was executed as expected delivering good results.

What was your primary form of communication with TurnKey - The #1 Offshore Tech Staffing Firm😎?

Virtual Meeting

What did you find most impressive or unique about this company?

They have the ability to get into the details quickly and start working on process improvements to eventually generate improved results in short order. Other consulting teams want to take a period to evaluate, whereas Turnkey's experience allowed them to quickly shorten that cycle to begin operating quickly - from Day 1.

Are there any areas for improvement or something TurnKey - The #1 Offshore Tech Staffing Firm😎 could have done differently?

None.