TeamMIS

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of a fractional CMO company.

Describe what your company does in a single sentence.

Fractional CMO Services, Marketing and Sales Consulting, Content Creation, Brand Strategy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TeamMIS to accomplish?

• IT Roadmap and Budgeting
• Cybersecurity
• IT Cloud Infrastructure and Performance

SOLUTION

How did you find TeamMIS?

Referral

Why did you select TeamMIS over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from TeamMIS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TeamMIS performed an initial IT Assessment confirm our current technology environment and found some key cybersecurity holes that we were not aware of and found the cause of some of our pre-existing cloud network performance issues. Our previous IT provider was unable to resolve our cloud network issues that we had experienced for over three months. The onboard experience was amazing, they did most of the work behind the scenes and we experienced no downtime or interruptions. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1) TeamMIS were able to resolve our Cloud Infrastructure Performance issue by right sizing and right scaling the Azure environment within 30 days of our onboard!

2) TeamMIS discovered some vulnerabilities in our firewall perimeter protection and immediately corrected them. They also encouraged us to have them implement a Manage, Detect, Respond (MDR) solution to increase our security posture. 

3) TeamMIS greatly improved our employees' help desk response and resolution time reducing response and resolution times from days to hours and many times minutes. 

4) TeamMIS met with our leadership team and helped build a updated a two year IT Roadmap including strategy, budgeting, planning and technology life cycle management. No other vendor provided this level of expertise and service.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes TeamMIS communicated well, delivered all items ontime and responded to all of our needs. 

What was your primary form of communication with TeamMIS?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They treat us as a 'Partner' and not just any other client. They're accessible, come on-site, have very low turnover, and meet with us regularly. The interactions are a collaborative relationship built on trust and respect, and not simply transactional. They are experts in their field but never try to oversell us. 

Are there any areas for improvement or something TeamMIS could have done differently?

I cannot think of any.