Suvrin Technologies

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of NATURE HARVEST

Describe what your company does in a single sentence.

Nature Harvest is  a Agro commodity export House based out if india 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Suvrin Technologies to accomplish?

• Web Design in a B2B space
• Build brand recognition and reputation through targeted SEO
• Social media content creation and management to build sales funnel

SOLUTION

How did you find Suvrin Technologies?

Online Search

Why did you select Suvrin Technologies over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Suvrin Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Web Development
• Web applications 
•  Content management 
• digital marketing 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Website Performance & Traffic

• Unique Visitors per Month (Goal: e.g., 5,000+ in 6 months)
• Average Session Duration (Goal: >2 minutes indicates engagement)
• Bounce Rate (Goal: <40% suggests content is relevant)
• Traffic Sources Breakdown: Direct, Organic, Referral, Social, Paid (track via Google Analytics)
• Top-Performing Pages: Products, About Us, Contact Page, etc.

User Experience & Engagement

• Mobile Responsiveness score (via Google Mobile-Friendly Test)
• Site Speed (Goal: load time <3 seconds)
• User Feedback or Reviews (via direct feedback or testimonials)
• Live Chat/Support Interactions (if enabled

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they're proactive and very responsive to our needs.

What was your primary form of communication with Suvrin Technologies?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The best thing about the company is that they're great from the ideation stage to execution, and its diverse experience across categories gives it a competitive advantage in providing relevant business insights. 

Are there any areas for improvement or something Suvrin Technologies could have done differently?

Strong review and follow up mechanism 

BACKGROUND

Introduce your business and what you do there.

I’m the general manager of P. Raj & Company, a manufacturer of carbide cutting tools. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suvrin Technologies?

Our supply chain is quite complex. We buy finished goods and raw materials from China. Then, we process them in India and finish them in-house, where they’re packaged and sold. We also have raw materials that originate and are processed in India, where the finished products are also completed. As a result, we’ve had a lot of problems managing our supply chain.

As an example, one of our suppliers provides 90% of our demand, and we buy finished goods from them in China. The number of stock-keeping units (SKUs) that we get is close to 3,000–3,200. With such a large variety of SKUs, managing the inventory and forecasting the demand has always been a challenge for us. On top of that, we’ve also had to manage the logistics between China and India. Managing the Indian customs laws is also a challenge in itself. 

SOLUTION

What was the scope of their involvement?

Suvrin Technologies has developed a piece of software that brings all the relevant information to one single page. Using this, we manage the products depending on the previously established pattern by the software and on the suggestive forecast of the SKUs. 

The Indian customs department is also fairly complex. In this case, Suvrin Technologies works to make the customs process as seamless as possible with the least amount of effort from our side. 

What is the team composition?

Six people from Suvrin Technologies are assigned to this project. We have one main point of contact, who is also the project manager. We also work with the owner of the company, and five people are working on the backend.

How did you come to work with Suvrin Technologies?

I’d been looking for a company with a software solution that would meet my requirements when I met Sudeep (CEO) in my gym. We started talking about my problems, and he said they could help me out if I was interested. After that, we did a couple of meetings where he tried to understand what I wanted and to determine the scope of the project. Then, he suggested a particular software tool along with the customization it required. That was how we started working together. 

Other vendors said they’d charge me on a per month and per user basis. We had 120 general partners across the country, and they should be able to come online simultaneously if required. Given that, it didn’t make much financial sense for me to go with those providers — I’d be paying too much money. By contrast, Suvrin Technologies said they were going to figure things out even though it wasn’t easy. They told me that if I was willing to put up money upfront, they could find a solution. From my perspective, as long as it was a one-time payment, I didn’t mind. In the end, I hired them. 

How much have you invested with them?

They haven’t charged me anything for the server and software because the project hasn’t been completed. However, they’ll charge me around ₹1.5 million INR (approximately $20,000 USD) when it’s finished. 

What is the status of this engagement?

We started the partnership in August 2018, and it’s ongoing. We initiated the actual project in the first month of the succeeding Indian financial year, which started in April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

In terms of results, the processing of our shipments’ backend used to take about two and a half working days. Now, it can be done in about two hours. This software tool from Suvrin Technologies also covers a host of smaller features in the backend. For instance, our customers used to send us emails for their purchase orders. Now, we simply give them access to a portal that links to the software. We also don’t need to tell them about our stocks, which used to take much time from our call centers. Nobody is attending to the calls anymore because stock information is available at all times. 

On top of that, customers can view their stocks and pending orders using the software, which saves us a lot of time. Moreover, we previously received a lot of emails about outstanding payments along with a host of other smaller issues. Our back-office dealt with these issues before, so I had to provide the manpower to support them. Now, I’m not required to do that anymore because this workload has been transferred outside of the organization with far more dependability. The accuracy is also much better. 

Another thing that I like about the software is that it always tracks whoever does anything on the platform. It tracks by username whatever is done, be it invoice creation, stock grants, or budget approval. Our organization consists of 55 people, and 30 of those are salespeople in the field, while 25 are in the office, not including me. We have about six people taking care of operations. Some of these people didn’t have usernames in our previous software. When things went wrong, people wouldn’t own up to the problem. Now, we have accountability and traceability. 

How did Suvrin Technologies perform from a project management standpoint?

We use AnyDesk for small issues and Zoom conferences for larger demos. We have a WhatsApp group with their team and a Google Spreadsheet where we update our completed or pending points. Our team also makes phone calls, and we use emails when we need to send specific data. For any requirement, we create a write-up via email. 

Meanwhile, if I have a question that goes beyond the understanding of the project manager, they put me in touch with the people in charge of the software’s aspects. I can explain my problem or requirements to them directly. 

What did you find most impressive about them?

Suvrin Technologies’ differentiator is that they take notes when I mention my problems. They understand the core of our problems, and they give us solutions. For instance, in their initial proposal, they struck themselves down and said that the first proposal wouldn’t meet my demand. Then, they figured out which software would work for us. It took a month and a half for them to come back, but when they did, they presented a working solution. In other words, their sincerity differentiates them from other providers. They don’t care how much money they’ll get; they just want to give me the best product that they can give. 

Are there any areas they could improve?

Project management has been a problem for us since day one. They’ve always had trouble focusing their energies, lining up the project into particular points, and executing it point by point. That’s one of the reasons the engagement is taking so long, though we also lost 6–7 months because of the pandemic. 

However, once their team became serious about the project, things improved. In fact, the amount of work we did during the first quarter of 2021 was higher than the work we did in the previous year. Overall, it took them a while, but they came out on top, so I feel okay about it. 

With that in mind, they should try to understand projects better, and they should have a clear idea of what comes first and what comes next in terms of the project. Even though what they’ve developed works without any bugs or issues, we’ll be wasting precious time if we need to go back to the first stages of development because they skipped a point. 

Do you have any advice for potential customers?

Being very clear in your communication will lead to better results. In our engagement, my problems with Suvrin Technologies have been resolved through communication. When I started showing my discontent and point of view, they started responding better. Before that, I always assumed they understood what I was saying, and that was where problems arose.

BACKGROUND

Please describe your company and your position there.

I'm an Acct. Mgr in an Event & Marketing Company and we do all kinds of on-ground & on-line events, activations and offer professional creative designing and video making services

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Suvrin Technologies, and what were your goals?

We received a very different brief from our client to create an online ecommerce store for their eyewear business. They already have brick and mortar stores and wanted to reach to masses with online presence. Lockdown due to Covid-19 also brought this as a need. They sell eyewear in a very decent range and wanted to target tier 2 & tier 3 cities rather than the metro cities at first to create a base.

SOLUTION

How did you select Suvrin Technologies and what were the deciding factors?

We searched online for web developers and shortlisted few. After talking to them, reviewing their proposals and the experience of developing such websites on Shopify platform, we chose them as a vendor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We did a kick-off meeting with our client and vendor team, discussed our goals and objectives. After that, the team shared a sitemap and all right references to provide them with the right information they needed to develop the website. After multiple iterations, their team developed a very decent Shopify based ecommerce website for our client, incorporating the best existing shipping and payment partner in order to control our client cost.

How many people from the vendor's team worked with you, and what were their positions?

A business manager and a project manager were our two POC. We believe there were 2-3 more behind the scenes developers and designer who were working along.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered the basic site as promised within the time limit and gave the client's team personnel training to handle the incoming order and how to proceed with further steps.

Describe their project management style, including communication tools and timelines.

We mostly communicated and exchanges information via emails and they were prompt enough to reply to us or ask necessary questions.

What did you find most impressive or unique about this company?

The entire development team was very patient and worked very smoothly through the entire timeline. There were cases when the information was pending to be shared from our client side- as they were also new to online selling mechanism, but Suvrin Technologies team kept their patience and offered solutions where-ever they could.

Are there any areas for improvement?

They did tremendous work. Hope to work with them again.

BACKGROUND

Please describe your company and your position there.

I am the founder of a Mental Well Being start-up Called Sthuma. We work to connect our clients with licensed therapists in India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Suvrin Technologies, and what were your goals?

We had initially hired Suvrin for the end-to-end development of our website, which was to be the main platform for our business.

SOLUTION

How did you select Suvrin Technologies and what were the deciding factors?

We discuss with around 10-15 Web Development Agencies and we selected Suvrin based on the commitments they had made during the sales closure stage.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were very particular about the completion date of the project, and although we were in touch with several good companies, we did not choose them just because they did not promise to complete our project within our timelines (which was 2 months). The only reason we went ahead with Suvrin was that they offered to complete our Project much before our timelines (Feb 28, 2021). Key Deliverables were - Front End and Backend (for matching Clients with Therapists, Scheduling Zoom Calls, Client and Therapist Portal, Blog section, etc.) 

How many people from the vendor's team worked with you, and what were their positions?

We were aware of just one person who worked with us from the beginning till the end. Except for a couple of instances, we were never allowed to interact with anyone else from Suvrin (other than the person who was in touch with us). The person who worked with us was Heading sales for Suvrin.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

While Front End Designs were shown at a good pace over the initial 1-2 weeks, after that there were major delays. As per the original commitment, we were to receive the full project including one week of testing on Feb 28. Today, on Mar 17, we still have not seen how the Backend functionality is going to operate. There are plenty of other pieces pending to be aligned for the project.

Describe their project management style, including communication tools and timelines.

As per my experience and understanding, their project management style is the one delaying the timelines for one reason or the other. I think the reason is that they have too many projects that they can probably handle. They do not follow basic items of Project Management, eg - listing down major components, putting timelines against each of the items, etc. Even after repeated requests, we never had clarity on when or how our Project is going to be completed. All we got was "Not to worry, we will deliver your project by xx date". The date kept shifting always and it continues to shift.

What did you find most impressive or unique about this company?

Are there any areas for improvement or something they could have done differently?

BACKGROUND

Introduce your business and what you do there.

Repair Maniac does gadget repair of devices like mobile phones, tablets, laptops, printers, computers, and more. I’m the managing director of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Suvrin Technologies?

I needed digital marketing for my website.

SOLUTION

What was the scope of their involvement?

Suvrin is handling my SEO, AdWords, and social media marketing on Facebook, Twitter, and Instagram.

What is the team composition?

I’ve been in touch with 3–4 people from Suvrin.

How did you come to work with Suvrin Technologies?

Their managing director is my close friend. 

How much have you invested with them?

They’re charging me 15,000–20,000 Indian rupees per month (approximately $200–$265 USD) for the SEO part, and 5,000–7,000 per month (approximately $66–$92 USD) for social media work.

What is the status of this engagement?

We started working with Suvrin in September or October 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The bounce rate on my website was very high before starting with them, around 70–80%. After starting with Suvrin, my lead base increased and my bounce rate was reduced by 30–40%. It’s been a very good experience.

How did Suvrin Technologies perform from a project management standpoint?

Their managing director is my friend, and he’s basically the project manager for my work. I call him directly to talk about any problems I’m facing, he takes the issue to his team and usually starts working on it in 2–3 hours, and I get it resolved by the next day.

What did you find most impressive about them?

They’ve addressed whichever requirements I had, they understand my needs, and they give me the best solutions for those.  

Are there any areas they could improve?

I don’t have any recommendations for them. They find solutions on their own, and they deliver the best results.  

Do you have any advice for future clients of theirs?

They’re both productive and effective, so clients can trust them to do the job.

BACKGROUND

Please describe your company and position.

I am the CEO of Maxcode Solutions

Describe what your company does in a single sentence.

We are tech consultant Company. We provide solutions to our client in hospital segments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Suvrin Technologies to accomplish?

• Providing Pythons Developer

SOLUTION

How did you find Suvrin Technologies?

Referral

Why did you select Suvrin Technologies over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from Suvrin Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Suvrin for our Software Improvement and they gave us Python Developers on their role and provided full support. These python developers dedicated their time for our software and made it bug free and enhanced it with giving there inputs and providing IOT inputs init

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our Software became bug free. We Included IOT with their help. We included Artificial Intelligence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their delivery was on time. They responded immediately to our queries

What was your primary form of communication with Suvrin Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

• Quick Response Time 
• Budget Friendly

Are there any areas for improvement or something Suvrin Technologies could have done differently?

No i don't think they need any improvement. They know how to work and are perfect in their work