Sorvox Groups

BACKGROUND

Please describe your company and position.

I am the CEO & Founder of Tech101 FZE

Describe what your company does in a single sentence.

Tech101 is an elearning platform designed to provide education in IT and help people pursue IT advancement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sorvox Groups to accomplish?
Build LMS and integrate with Website

SOLUTION

How did you find Sorvox Groups?

• Referral
• Friends

Why did you select Sorvox Groups over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Sorvox Groups were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work: Development of Custom LMS for Tech101
1. Project Planning and Requirement Analysis
- Conduct detailed discussions with Tech101 stakeholders to: Understand the core functionalities needed for the LMS.
- Define user roles: Administrator, Instructor, Student, and Guest.
- Identify course structures, assessments, certification requirements, and integrations.
Deliverables:
A comprehensive requirements document.
A project timeline and milestones.
Wireframes or mockups of key LMS interfaces.
2. LMS Design and User Interface (UI/UX)
- Create a user-friendly, responsive, and branded design aligned with Tech101's aesthetics.
Include:
- Clean and intuitive dashboards for students, instructors, and admins.
- A modern and attractive course catalog layout.
- Mobile-first design to ensure accessibility across devices.
Deliverables: Finalized LMS design prototypes approved by Tech101.
3. Core LMS Development
    3.1. Course Management System
    Features:
    - Course creation tools for admins and instructors.
    - Support for multimedia content: videos, PDFs, quizzes, and assignments.
    - Drip content scheduling to release lessons gradually.
    - Include categorization, tagging, and filtering of courses for easy navigation.
    3.2. User Management
    Develop a system to manage user registrations, roles, and permissions.
     Features:
     - Admins can create, edit, and delete users.
     - Instructors can enroll students and manage class rosters.
     - Students can create accounts and track progress.
    3.3. Assessment and Certification
    - Implement assessment tools, including: Auto-graded quizzes and manually graded assignments.
    - Time-limited exams.
    - Generate custom certificates upon course completion, including: Dynamic fields for name,            course title, and completion date and Tech101 branding and logos.
    3.4. Reporting and Analytics
    Build dashboards for tracking:
    - Student progress and engagement.
    - Instructor performance.
    - Overall platform performance (e.g., most popular courses).
    - Exportable reports in formats like Excel and PDF.
    3.5. Payment Integration
    - Enable payment gateway integration for paid courses.
    - Support one-time payments, subscription models, and discounts.
    - Preferred gateways: Stripe, PayPal, Razorpay (customized for Tech101's audience).

    3.6. Communication Tools
    - Develop internal messaging features:Instructor-student messaging.
    - Notifications for upcoming deadlines, new courses, or announcements.
4. LMS Integration with Tech101 Website
     4.1. Seamless Integration
     - Ensure the LMS integrates into Tech101's existing WordPress site.
     - Use subdomains (e.g., lms.tech101.com) or direct page embedding for seamless navigation.
     - Maintain consistent branding and design across the LMS and website.
     4.2. Single Sign-On (SSO)
     - Enable SSO functionality so users can log in once and access both Tech101’s website and                LMS.
     4.3. Performance Optimization
     - Ensure the LMS does not slow down the Tech101 website by:Optimizing database queries.
     - Implementing a Content Delivery Network (CDN) for media content.
     - Regular caching and performance monitoring.
5. Testing and Quality Assurance (QA)
     - Perform rigorous testing for:Functionality: Ensure all features work as expected.
     - User experience: Validate ease of use for all roles.
     - Compatibility: Test on multiple devices and browsers.
Security:
- Implement data encryption and prevent unauthorized access.
- Deliverables:Detailed test cases.
- A bug-fixing report after resolving all issues.
6. Deployment and Training
     6.1. Deployment
    - Set up the LMS on a production server.
    - Ensure the LMS is live and fully operational within the Tech101 ecosystem.
     6.2. Training
    - Provide training sessions for Tech101 admins and instructors on:Course creation and                         management.
    - Monitoring student progress and generating reports.
    - Resolving common technical issues.
     6.3. Documentation
    - Deliver user manuals for admins, instructors, and students.
    - Include a troubleshooting guide for common issues.

7. Post-Launch Support and Maintenance
Provide a 6-month post-launch support package, including:
- Bug fixes and minor feature updates.
- Assistance with payment gateway issues or user queries.
- Regular backups and LMS performance monitoring.
8. Additional Features (Optional)
- Gamification elements, such as badges and leaderboards, to enhance engagement.
- Integration with popular video conferencing tools like Zoom or Microsoft Teams for live sessions.
- AI-based recommendation engine for personalized course suggestions.
Project Milestones and Timeline
- Phase 1: Requirement Analysis and UI/UX Design – 3 Weeks
- Phase 2: Core LMS Development – 8 Weeks
- Phase 3: LMS Integration and Testing – 3 Weeks
- Phase 4: Deployment, Training, and Documentation – 2 Weeks
Deliverables Summary
- Fully functional LMS integrated with Tech101's website.
- Custom-branded UI/UX design.
- Documentation and training materials.
- Analytics and reporting dashboards.
- 6-month support package post-launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sorvox Group successfully delivered a custom Learning Management System (LMS) for Tech101, which was seamlessly integrated into the existing website. The project outcomes are evident through the following measurable metrics that demonstrate its progress and success:

Increased User Engagement

Over 1,000 students registered within the first three months post-launch.
Course enrollment rates surged by 55%, with an average of 2 courses per user.
The platform reported a 35% increase in daily active users compared to pre-LMS engagement.

Enhanced Learning Outcomes
Course completion rates improved to 75%, a 30% increase from previous course delivery methods.
The average time to course completion decreased by 20%, reflecting improved course structure and user accessibility.
Revenue Growth
The platform generated an 80% increase in revenue within the first quarter after launch.
The conversion rate for paid courses increased from 5% to 12%.
Payment gateway reliability achieved a 98% success rate, ensuring smooth financial transactions.
Operational Efficiency
Administrative workload was reduced by 40% through automated enrollment, reporting, and certificate generation.
Real-time analytics dashboards enabled faster decision-making, cutting reporting times by 50%.
System uptime was maintained at an impressive 99.8%, ensuring a reliable learning experience.
Student and Instructor Satisfaction
User surveys revealed an 85% satisfaction rate among students and instructors.
The Net Promoter Score (NPS) increased to +70, indicating high likelihood of users recommending the platform.
Support tickets decreased by 25%, reflecting improved usability and fewer technical issues.
Scalability
The LMS supported 200+ new courses added within the first six months.
The platform successfully accommodated live sessions with 300+ participants, proving its scalability and robustness.
Global access expanded to students in over 10 countries, broadening Tech101's reach.
Certification Milestones
Over 500 certificates issued in the first three months, boosting student motivation and career progression.
40% of certified students reported career advancements or new opportunities based on LMS credentials.
Cost Efficiency
The integration of the LMS reduced operational costs by 25% by automating previously manual processes.
Faster deployment of new courses saved 15% in instructor preparation time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sorvox Group demonstrated excellent project management throughout the LMS development for Tech101. They adhered strictly to the agreed timeline, delivering each project milestone on schedule, including the initial design prototypes, core functionality, and final integration. 
Their team was highly responsive to our needs, addressing feedback promptly and making adjustments as required. They maintained clear communication, provided regular updates, and ensured all deliverables met our quality standards. Their proactive approach and dedication ensured the project was completed successfully and without delays.

What was your primary form of communication with Sorvox Groups?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Sorvox Groups was their ability to combine technical expertise with a deep understanding of our specific needs. Their proactive communication, attention to detail, and commitment to delivering a tailored solution were truly impressive. They didn’t just build an LMS—they created a platform that aligned perfectly with Tech101’s vision and goals. Their responsiveness and innovative approach to challenges made them a standout partner in this project.

Are there any areas for improvement or something Sorvox Groups could have done differently?

Not really. Sorvox Group exceeded expectations in every aspect of the project. Their professionalism, timely delivery, and attention to detail left little room for improvement. Any minor adjustments needed during development were handled promptly and effectively, demonstrating their commitment to client satisfaction.