Soap Media

BACKGROUND

Please describe your company and position.

I'm a department lead at Foster With us

Describe what your company does in a single sentence.

Local Authority

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Increase the number of quality enquiries via Meta advertising
• Increase visits and web form enquiries on the website via Google Search

SOLUTION

How did you find Soap Media?

Online Search

Why did you select Soap Media over others?

• Great culture fit
• Company values aligned

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We approached Soap media as we were parting company with another agency due to poor performance. The moment we started dealing with Soap we could tell how good they were in terms of planning, design, strategy and communications. After meeting with Soap and witnessing this we selected them out of four agencies we had shortlisted and they have not disappointed. Managing our Meta and Google search advsertising we have seen both an increase in enquiries and and increase in quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen a significant increase in enquiries, surpassing our KPIs, and have seen an increase in quality resulting in a higher conversion rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have been great at managing the project. They have taken the time to understand our area of work, have provided soid communication, reacted quickly to changes and unexpected events, provided a solid timeline and plan for each stage and have delivered each time.

What was your primary form of communication with Soap Media?

Virtual Meeting

What did you find most impressive or unique about this company?

They feel as though they are part of the team rather than an external agency.

Are there any areas for improvement or something Soap Media could have done differently?

There are no areas I feel Soap have needed to improve or approached things differently.

BACKGROUND

Please describe your company and position.

 I am the Partner of a legal company 

Describe what your company does in a single sentence.

Legal services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Increase website traffic

SOLUTION

How did you find Soap Media?

Other

Why did you select Soap Media over others?

Other

How many teammates from Soap Media were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO, PPC, Social Media and Website Development work - all with the aim of increasing website traffic and resulting online enquiry volumes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased non-brand organic traffic and increased website conversion rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deadlines are always achieved and fortnightly meetings mean that dynamic focus is placed in the right areas. Excellent reporting, both in terms of quality and frequency facilities a results centred approach and means that key stakeholders are kept updated.

What was your primary form of communication with Soap Media?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Data driven performance reviews, personal accountabilities, regular account meetings.

Are there any areas for improvement or something Soap Media could have done differently?

No.

BACKGROUND

Introduce your business and what you do there.

I'm a director of Fast Fixings Online, an online store selling screws, fixings, and building supplies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Soap Media?

We needed a team with strong WordPress expertise to support our large e-commerce site and help resolve ongoing performance and reliability issues.

SOLUTION

What was the scope of their involvement?

Soap Media carried out technical improvements to the site and support ongoing maintenance, including performance work such as cleaning up JavaScript, optimising images and improving image delivery.

What is the team composition?

We work with 2–5 teammates from Soap Media.

How did you come to work with Soap Media?

We found Soap Media through an online search and chose them based on their strong reputation and company values.

What is the status of this engagement?

We started working with them in November 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since the improvements, our website performance has increased considerably, with faster load speeds and smoother functionality. We’ve also experienced far fewer technical issues, making the site more stable and dependable overall.

How did Soap Media perform from a project management standpoint?

They consistently deliver work on time and communicate clearly throughout each stage of the project. The team is responsive, approachable, and always available to answer questions. They also provide flexible, practical solutions whenever challenges arise.

What did you find most impressive about them?

Their team is both friendly and highly knowledgeable, which makes them easy to work with. They respond quickly to any questions we have, and their communication is always clear. Work is consistently delivered on time, which gives us confidence in their reliability.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing executive at Matthew Marsden Furniture. MMF is a family-run company creating bespoke furniture. We design and manufacture furniture for all rooms in the home from kitchens and utility rooms to offices and tack rooms, we do it all.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish for your business?

We hired them for the design and development of our bespoke e-commerce website to increase appliance sales and simplify/enhance the user journey on our website.

SOLUTION

What was the scope of their involvement?

Soap Media has designed and built our website. The team has also created a bespoke cabinet configurator, a quote and workflow system, a payment management system, and a user portal.

What is the team composition?

We’ve worked with 2–5 teammates from Soap Media.

How did you come to work with Soap Media?

Someone referred them to me. I chose them over other options because they had high ratings, a great culture fit, and aligned company values.

What is the status of this engagement?

We started working together in September 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any metrics yet, but we’re confident in the support we’ve received so far.

How did Soap Media perform from a project management standpoint?

Soap Media’s project management has been outstanding. Paige (Project Manager) has worked with us depending on where we are in the project. She’s very patient and understanding if there are delays. She’s also quick to respond if we need help. Overall, she’s been very informative throughout the whole process and has great communication skills.We’ve communicated via in-person meetings, emails, and messaging apps.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

We’re very impressed with Paige, the design team, and Ryan (Lead Developer).

What did you find most impressive or unique about them?

They’re all very easy to work with. They can explain even the most technical information to make it digestible. They’re very well-rounded professionals with a wealth of knowledge and experience. They’re also very patient and have great communication and problem-solving skills. The design team has done a great job using our existing branding to create a completely new website.

Are there any areas they could improve?

No, there aren’t any at this stage.

BACKGROUND

Please describe your company and position.

I am the COO of Vambrace

Describe what your company does in a single sentence.

We are a cyber security company providing solutions in terms of technology delivery and consultancy

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Website
• Customer Portal

SOLUTION

How did you find Soap Media?

Referral

Why did you select Soap Media over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The aim of the project was to build a new website and then to provide an integration platform for the SaaS we were providing

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was published and the scope for the platform portal was delivered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They had very good project management and project team, very responsive to communication

What was your primary form of communication with Soap Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their skill depth and understanding of the cybersecurity industry impressed us.

Are there any areas for improvement or something Soap Media could have done differently?

Not that I can think of at the moment

BACKGROUND

Introduce your business and what you do there.

I'm the Brand and Communications Manager at a global talent and music agency that connects artists, celebrities, and brands for bookings, campaigns, PR, and music distribution. The company helps businesses reach new audiences through brand partnerships.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Soap Media?

We needed help bringing in more leads. The company also wanted to learn about the ad process instead of just handing off the work.

SOLUTION

What was the scope of their involvement?

Soap Media has been helping us run ads. The team has also been creating new ads and setting up the ad platform. Currently, the team is working on new ad ideas.

What is the team composition?

There are two teammates from Soap Media assigned to the project.

How did you come to work with Soap Media?

We found Soap Media through an online search. The team had the most options for the types of ads the company could do. Additionally, Soap Media was very transparent during the discovery call.

How much have you invested with them?

The company has spent $800 a month plus tax and ad spend.

What is the status of this engagement?

The project started in July 2025, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have been getting 120 leads a month since working with Soap Media, compared to 20 leads a month before.

How did Soap Media perform from a project management standpoint?

Soap Media has been very quick in terms of project management. We mainly communicate via email. 

What did you find most impressive about them?

Megan has been impressed with the ability to talk with Soap Media and jump on calls to discuss plans and ideas.  Anna Roughley has been really helpful and on the ball.

Are there any areas they could improve?

There’s nothing Soap Media can improve on. The engagement has been great so far.

BACKGROUND

Please describe your company and position.

I am the Director of Outreach Borneo

Describe what your company does in a single sentence.

Community based tourism 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Social media presence

SOLUTION

How did you find Soap Media?

Referral

Why did you select Soap Media over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full review of social media and marketing opportunities 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased website activity 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

A fantastic service managed by highly professional and capable individuals 

What was your primary form of communication with Soap Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their positive approach and willingness to go above and beyond to achieve our goals.

Are there any areas for improvement or something Soap Media could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Company Director of Lesters Nursery World

Describe what your company does in a single sentence.

Baby Nursery Goods Retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Manage Paid Search Campaigns

SOLUTION

How did you find Soap Media?

Online Search

Why did you select Soap Media over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Managing Paid Search Campaigns -

Staying within Budget and acheiving Revenue Targets for each month.

Maintaining ROAS Targets

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Measurable outcomes have been determined by Revenue/ROAS as with any paid search campaigns. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are in month 4 of working with Soap and the project management has been excellent. They are very responsive and quick to action on any issues that inevitably come up from time to time. 

What was your primary form of communication with Soap Media?

Virtual Meeting

What did you find most impressive or unique about this company?

We are most impressed with their initial pitch and personable approach. We felt and still feel like we would be in safe hands. 

Are there any areas for improvement or something Soap Media could have done differently?

It is still a little too early in the contracr to judge if there can be any major improvements made. The only slight issue has been an underspend on the monthly budget but not by a concerning amount. 

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Community Foundations for Merseyside and Lancashire

Describe what your company does in a single sentence.

Chartible giving to benefit communities in Merseyside and Lancashire

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Brand positioning
• Increase donor engagement
• Grant application facility

SOLUTION

How did you find Soap Media?

not sure as before I started

Why did you select Soap Media over others?

Referred to me

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development and design of two websites - one for the Community Foundation for Lancs and the Community Foundation for Merseyside. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased enagagement with donors
• Easy gran applications

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was highly efficient and responsive in addressing queries and problems and kept on track to schedule.

What was your primary form of communication with Soap Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Friendy, approachable and efficient.  

Are there any areas for improvement or something Soap Media could have done differently?

The only thing that did find slightly difficult was that most comms done over email and would have preferred more planned in meetings.

BACKGROUND

Please describe your company and position.

I am the Director of a health testing company 

Describe what your company does in a single sentence.

Health testing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Soap Media to accomplish?

• Website development
• PPC
• PR

SOLUTION

How did you find Soap Media?

Online Search

Why did you select Soap Media over others?

• High ratings
• Great culture fit

How many teammates from Soap Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PPC, Social media, SEO, CRO, PR

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our account manager Robin has been excellent in coordinating the SEO, CRO, social, developer and PR functions. 

What was your primary form of communication with Soap Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Great understanding of our aims

Are there any areas for improvement or something Soap Media could have done differently?

Soap Media has been an excellent partner, and we shall be continuing to work with them going forward.