Snotor

BACKGROUND

Introduce your business and what you do there.

I'm the CTO of a financial management company for sororities and fraternities in North America. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MassMedia Group?

We were looking for an additional freelancer to add to the development of our SaaS platform. 

SOLUTION

What was the scope of their involvement?

MassMedia provides development services for our single-page app on AWS, using React Native on the frontend and Ruby on Rails on the backend. Features they helped implement include social elements and payment collection capabilities. 

What is the team composition? 

I have one main point of contact, but others join in on the projects and conference calls as needed.

How did you come to work with MassMedia Group?

We found them on Upwork after trialling different freelancers from all over. They were immediately more productive, valuable team players than others we'd worked with, which is why our relationship has lasted so long. 

How much have you invested with them?

They bill us by the hour, and we've probably invested over $100,000.

What is the status of this engagement?

We've been working with them since September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MassMedia's team requires very little oversight once given technical requirements, so I'm able to hand a lot off to their team without worry. They produce very high quality code that rarely has any issues. They're one of the most reliable freelancers we work with. 

How did MassMedia Group perform from a project management standpoint?

Our main developer's expertise is very impressive; he's touched practically everything within our app and I wouldn't hesitate to give him full access to make changes as needed. We communicate mostly through Slack, and their team is always timely with tasks even though we don't set hard deadlines. 

What did you find most impressive about them?

They're able to provide clean first versions of a solution, maximizing the amount of value I'm able to get from their work, whereas other vendors may require more iterations or redirection. Based on their track record over the last year, we're able to hand over projects to them with a high level of confidence that they'll be done well and in a timely manner. 

Are there any areas they could improve?

I'd just love to get more of their time, but I recognize they're a growing business with other clients.

Do you have any advice for potential customers?

I suggest fleshing out specifications and pain points in the beginning for the most streamlined onboarding. 

BACKGROUND

Introduce your business and what you do there.

I’m the CMO of Pentroy, a letter sender platform. It will send handwritten mail in Germany and Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MassMedia Group?

We needed a reliable team of developers to build the platform.

SOLUTION

What was the scope of their involvement?

MassMedia Group is developing our platform using PHP. It’s similar to MailChimp, but with specialty handwritten emails.

What is the team composition?

We work with a project manager and three developers.

How did you come to work with MassMedia Group?

We found MassMedia Group on Upwork. After several discussions, we felt that they were the right choice for our project.

What is the status of this engagement?

We started working with MassMedia Group in March 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re hoping to launch the beta phase within the next month. There’s been some testing, and there were a few bugs, which is normal. MassMedia Group is proactive about addressing our concerns. We’re pleased with the results so far.

How did MassMedia Group perform from a project management standpoint?

MassMedia Group always communicates with our team. If we have any issues, Andriy (CEO, MassMedia Group) is available to talk. We use Slack and Trello. They’re responsive.

What did you find most impressive about them?

MassMedia strives to understand what we want for our customers, putting themselves in our shoes. This makes the process move efficiently. 

Are there any areas they could improve?

There have been a few disagreements, but we’ve always worked together to find a solution. MassMedia’s team is helpful and cooperative.

Do you have any advice for potential customers?

There is nothing that I can think of.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director and founder of SKET, a legal tech platform that combines a number of building blocks so that users can create their own client-facing solution. It’s a reinvention of how legal services are delivered.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MassMedia Group?

I started by making the prototypes myself, but I reached out as I needed to outsource specific features.

SOLUTION

What was the scope of their involvement?

They’ve gradually picked up more responsibilities throughout the evolution of my startup. I was closely involved with the technicalities and they started by following clear instructions for implementation. Over time, they’ve helped define user stories for me. I’ll give them a couple of general concepts and a couple days later, they will give me a clear user story with everything ready to start development. They’ve facilitated the continued development of the solution and they actively stepped in when I moved onto different roles and priorities.

They implemented the original specifications of the foundations of the platform. I had a very specific view on data models and they started building the features around it, using Ruby on Rails with PostgreSQL. They’re also helping to implement components on the frontend and working on integrations with external APIs. They have a clear understanding of what I’m trying to achieve. They’re in charge of further expansion of the functionalities of the platform.

What is the team composition?

My main point of contact is Serhii (CEO/CTO, MassMedia Group). There's also another senior developer and a project manager. The project manager puts the user stories on paper and helps me combine all the tasks I have. Without that full-service approach, I wouldn’t be able to keep up with the evolution of the software.

How did you come to work with MassMedia Group?

I found them through a freelancing platform when I was looking for a very specific job that I needed help with. I got to know Serhii and I thought he did a really good job from the start. It was only logical to continue with them. It evolved over two years to become much more than the original scope.

What is the status of this engagement?

We started working together in December 2016 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I am where I am today because of their support in the partnership. I didn’t make it easy for them at the beginning. I had a very abstract data model that I insisted on maintaining for strategic reasons. It made everything around it much more difficult to work with. I really appreciated that they looked at it, saw the reasons that I had for insisting on it, and they ran with it. They took a challenge and implemented it. They’ve really been helpful in fulfilling the development tasks I need.

How did MassMedia Group perform from a project management standpoint?

Originally, I stayed in contact with Serhii through Trello. We migrated to Clubhouse to improve clarity and detail on our work. I also traveled to meet them and flush out, in detail, the next big step in the architectural change. It was a super team to meet and we had a fun and very productive meeting.

We track the time generally spent on user stories and we have regular check-ins to review the progress. They have consistently kept an eye on the value they’re providing me depending on the budget. Some things with specific complexity take longer than expected, and they’ve shown a willingness to provide value pricing.

A year ago, they proposed adding a project manager to the team. It was a really good idea to take that additional, very modest expense to really have one of their experienced project managers involved. It maximizes the value and helps their developers to be more productive.

What did you find most impressive about them?

There’s genuine confidence that they have my back. When I’m out promising stuff to potential clients and coming up with new, crazy ideas, I know MassMedia Group will challenge me a little bit and then get on with it and make it a reality.

Are there any areas they could improve?

No, we’re completely satisfied.

Do you have any advice for potential customers?

Clients should keep an open mind about their feedback. They often have come up with some really good ideas and pushed back a little bit in a needed way. They know about building software, so give them an opportunity to share their ideas.

BACKGROUND

Please describe your company and position.

 I am the Director of Business development of a beauty company 

Describe what your company does in a single sentence.

Skincare and beauty brands

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Snotor to accomplish?

• Setting up shopify page for Ondo
• Setting up shopify page for Meisani

SOLUTION

How did you find Snotor?

Online Search

Why did you select Snotor over others?

Great culture fit

How many teammates from Snotor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work The vendor was engaged to design and develop the company's corporate website, including website planning, user interface (UI) and user experience (UX) design, implementation, and deployment. The project also included creating a responsive website that effectively communicates the company's brand identity, showcases its product portfolio, and supports business development through an optimized digital presence. Detailed Summary of Key Deliverables Designed and developed a responsive corporate website compatible with desktop and mobile devices. Created the website's visual design, layout, and navigation structure aligned with the company's branding guidelines. Built key website pages, including company information, brand and product pages, contact page, and other supporting content. Implemented UI/UX features to improve usability and customer experience. Integrated contact and inquiry functionality to support customer engagement. Optimized website performance, loading speed, and basic SEO elements. Conducted testing and resolved technical issues prior to launch. Successfully deployed the website and provided the final live version for public access.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully launched the new corporate website within the agreed project scope. Established a modern, responsive digital platform that strengthens the company's online presence and brand image. Improved website usability and navigation across desktop and mobile devices. Created a scalable website structure that supports future content updates, product launches, and marketing initiatives. Enabled customer engagement through functional inquiry/contact features. Delivered a stable and operational website that serves as the company's primary digital communication and product showcase platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The vendor managed the project professionally and maintained clear communication throughout the engagement. Project milestones and deliverables were completed within the agreed timeline, with regular progress updates provided. When questions or revision requests arose, the team responded promptly and incorporated feedback efficiently. They demonstrated flexibility in addressing our requirements and worked collaboratively to ensure the final website aligned with our expectations and branding objectives.

What was your primary form of communication with Snotor?

Virtual Meeting

What did you find most impressive or unique about this company?

The most impressive aspect of the company was its exceptionally fast response time. The team was highly responsive throughout the project, addressing questions, feedback, and revision requests promptly. Their proactive communication and quick turnaround helped keep the project moving efficiently and made collaboration seamless.

Are there any areas for improvement or something Snotor could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Owner of Iron Pulse

Describe what your company does in a single sentence.

Create health and wellness content 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Snotor to accomplish?

• Develop mobile application for iOS

SOLUTION

How did you find Snotor?

Online Search

Why did you select Snotor over others?

High ratings

How many teammates from Snotor were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Snotor is building a custom fitness and lifestyle app for Iron Pulse—designed for iPhone, iPad, and Apple Watch (in MVP), with future plans for Apple TV. The app will:   Offer real-time health and workout tracking via Apple HealthKit and MyFitnessPal integrationInclude video workouts, subscription models, and user profile management  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Development of mobile application

UX/UI design

Website design 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Snotor’s time management is nothing short of impressive, making my experience with them seamless and stress-free. From the start of our project, they provided a clear timeline that outlined each phase, ensuring I knew exactly what to expect and when. Their team used efficient project management tools to keep everything on track, with regular updates that were always prompt and transparent. Even when minor challenges arose, Snotor quickly adjusted their approach, keeping the project moving forward without delays. Their ability to stay organized and focused meant we hit every milestone right on schedule.

What was your primary form of communication with Snotor?

In-Person Meeting

What did you find most impressive or unique about this company?

Snotor's communication is a standout feature that made my collaboration with them a breeze. From our initial consultation, their team was proactive, laying out a clear plan for the project with regular check-ins scheduled via email and virtual meetings. They used a user-friendly project management platform to share updates, ensuring I was always in the loop on progress, timelines, and next steps. When questions or minor issues popped up, their responses were swift—often within hours—and always clear, avoiding any confusion. This consistent, transparent dialogue built trust and kept the project moving smoothly without any last-minute surprises.

Are there any areas for improvement or something Snotor could have done differently?

No.

BACKGROUND

Please describe your company and position.

 I am the Founder of a beauty & cosmetics company 

Describe what your company does in a single sentence.

We are a company that provides app based services for the beauty industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Snotor to accomplish?

• Develop a Mobile App

SOLUTION

How did you find Snotor?

• Online Search
• Clutch Site

Why did you select Snotor over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Snotor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Fully functional cross-platform mobile app (iOS & Android)
• Intuitive UI/UX tailored to my company's brand
• Secure login and authentication system
• Booking and scheduling integration
• Membership and subscription management features
• Push notification and SMS verification setup
• App Store and Google Play deployment and support
   

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful launch on both the App Store and Google Play, with smooth approval and no issues.
• Seamless user authentication and verification, resulting in a secure sign-up process with no reported issues.
• Improved user engagement through push notifications and SMS reminders, which led to increased purchases. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The developer managed the project with clear milestones and regular updates, which gave me full visibility of progress at every stage. All key deliverables were completed on time, and in several cases, ahead of schedule. They were highly responsive to my needs, quickly addressing feedback and making adjustments without delay. Communication was excellent I always felt listened to, and their proactive suggestions often improved the final outcome. Overall, their project management style was professional, structured, and client-focused, ensuring a smooth experience from start to finish.

What was your primary form of communication with Snotor?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about this developer was their ability to truly understand my business needs and translate them into practical app features. They weren’t just focused on coding — they took the time to suggest improvements that enhanced the user experience and long-term scalability of the app. Their attention to detail, combined with a proactive and solution-oriented approach, set them apart from others I have worked with. It felt less like hiring a developer and more like having a partner invested in the success of my project.

Are there any areas for improvement or something Snotor could have done differently?

I am very happy with the developer and they are highly recommended.

BACKGROUND

Please describe your company and position.

I am the Freelance Developer of a freelance development company

Describe what your company does in a single sentence.

Freelance development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Snotor to accomplish?

• Redesign an existing website
• Provide HTML/CSS/JS implementations of the created designs

SOLUTION

How did you find Snotor?

Upwork

Why did you select Snotor over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Related to Ukraine - want to support the country

How many teammates from Snotor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The workflow agreed was that a fairly complex page of the site will be redesigned in the first milestone. This was planned as a test for the contractor to see if they can figure out a good looking design for this rather complex page - we agreed that failign this step would terminate the contract. Agreed right away that multiple iterations will be needed. After a few iterations we ended up with a great design for the page and continued on with the remaining milestones (lists of pages to be redesigned and finnaly the HTML/CSS/JS implementations of the created designs)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had 6 designs milestones and 1 milestone for the HTML deliverable. I've defined what is expected in each of them and got periodic updates/requests for feedback about them (did one at a time). After a few iterations, a milestone would get closed and we'd move to the next one. IMHO a fair and structured approach.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Any delays were communicated clearly and early on. Overall, the updates came in often, and I could always know about the current state of the project. Feedback from my side was rather quick, so I would get updates/fixes quickly as well—I'm very happy with their communication.

What was your primary form of communication with Snotor?

Email or Messaging App

What did you find most impressive or unique about this company?

I was really impressed by the end result. I was expecting a modern, though probably quite generic design (given that quite a few pages had to be done), but after a few iterations, the final product was not only a "good design" but also beautiful and kind of felt unique/tailored for my specific project—I was amazed.

Are there any areas for improvement or something Snotor could have done differently?

We had a slight misunderstanding regarding defined scope at one point, but after a bit of back and forth conversations it was cleared up and fully resolved.

BACKGROUND

Please describe your company and position.

I am the executive of Blithe Cosmetic

Describe what your company does in a single sentence.

Blithe is a cosmetic brand dedicated to creating innovative skincare solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Snotor to accomplish?

• We needed to improve our online store - blog, loyalty system, some improvements

SOLUTION

How did you find Snotor?

Online Search

Why did you select Snotor over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Snotor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Blog Page

Link Implementation 

Page errors resolving

Images improving

Bundles - discount and promotion for IN CART bundles

Subscription - Subscribe and save button

Tags Removal

Discount Feature issue

A loyalty program that grants points to already existing buyers upon each purchase, and upon following our Instagram or TikTok

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved the number of successful orders, reduced abandoned checkouts, increased website speed, increased overall website sales number, improved customer return through loyalty program

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They put in their utmost effort to ensure everything turned out perfectly

What was your primary form of communication with Snotor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They always try to do more. Their conflict resolution was top-notch. 

Are there any areas for improvement or something Snotor could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Inokufu

Describe what your company does in a single sentence.

Inokufu - French Edtech start up

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Snotor to accomplish?

• To develop a Chrome extention

SOLUTION

How did you find Snotor?

Other

Why did you select Snotor over others?

Referred to me

How many teammates from Snotor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They have efficiently developed a Chrome extension for an educational project and have always been available and attentive to our suggestions and requests.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The extension works very well

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they ve always delivered on time

What was your primary form of communication with Snotor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their effectiveness and efficiency in their work were most impressive.

Are there any areas for improvement or something Snotor could have done differently?

Not specifically.

UPDATED REVIEW

This review was published on February 18, 2022.

Matthieu Sonnati
Owner, EdTech CompanyEducation

Paris, France

1-10 Employees

Nov 2021 - Dec 2021

Less than $10,000

Verified

Project summary
Snotor (formerly MassMedia Group) developed a website for an EdTech company. After defining the project scope, processes, and timelines, the team organized engineers to work simultaneously on designs and code.

Feedback summary
Snotor (formerly MassMedia Group) delivered the website within the discussed specifications and deadlines, pleasing the client. The team respectfully and positively created solutions and communicated excellently. Overall, their professionalism was the highlight of the partnership.

BACKGROUND

Please describe your company and your position there.

I’m the owner of an edtech company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MassMedia Group, and what were your goals?

MMG helped us build a web component that is connected to our API of learning object. The objective is to help learners find good learning resources.

SOLUTION

How did you select this vendor and what were the deciding factors?

After comparing several web development companies, we selected MMG because they are very professional and they offer a complete package including business understanding, project management, design, coding and testing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first worked with their business analyst to define the scope of the project and key steps. Then the project manager organized the team and the tasks, defined the timeline. Then the worked started, design and coding in parallel. We had weekly meeting to check the achievements of the previous week.

How many people from the vendor's team worked with you, and what were their positions?

Business analyst Project manager Designer Developer QA

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered in time (as agrees) and we are happy with the final result.

Describe their project management style, including communication tools and timeliness.

Very positive and polite, they always try to find a solution. It was a pleasure communicating and working with them.

What did you find most impressive or unique about this company?

They are very professional.

Are there any areas for improvement or something they could have done differently?

Not really. As always there were some minors bugs but they were fast to fix them.

STAR RATINGS
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am a PhD Student and Sports psychologist at a university.

Describe what your company does in a single sentence.

The largest university in Poland and the best research center in the country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Snotor to accomplish?

Developing a special app to conduct sport psychology research.

SOLUTION

How did you find Snotor?

Referral

Why did you select Snotor over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Snotor were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The research project required developing a specific mobile app that would be used by the respondents. It was important to plan and design the functionality of the app well - so it would be easier for respondents to collect the important data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great and functional app that was developed - thanks to which the research project can be conducted.
Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team in Snotor delivered on time. Should there be any complications, they managed to anticipate well and responded quickly. They were highly proactive - always looking for new solutions and responding to our needs.
What was your primary form of communication with Snotor?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

That they are very flexible and client-oriented. They always looked for solutions and responded quickly to any roadblocks.
Are there any areas for improvement or something Snotor could have done differently?

No.