SAPPHIRESOFTWARE SOLUTIONS

BACKGROUND

Introduce your business and what you do there.

I’m the medical officer of a chemical company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SAPPHIRE_SOFTWARE SOLUTIONS?

We needed a custom software solution.

SOLUTION

What was the scope of their involvement?

SAPPHIRE_SOFTWARE SOLUTIONS has developed a custom software solution for us that manages our customer and employee data. The team has built the software from scratch, provided all the documentation, and customized it according to our needs.

What is the team composition?

We’re working with seven people from their team.

How did you come to work with SAPPHIRE_SOFTWARE SOLUTIONS?

We found them on their site. We chose them after 4–5 meetings with our IT department.

What is the status of this engagement?

We have been working together since June 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have created excellent software that meets our requirements. We're going from paper to paperless, and SAPPHIRE_SOFTWARE SOLUTIONS has exceeded our expectations.

How did SAPPHIRE_SOFTWARE SOLUTIONS perform from a project management standpoint?

They definitely meet our deadlines. We communicate via phone calls.

What did you find most impressive about them?

They're keen to help us. We can call them whenever we're in trouble, and they'll help us within 4–5 minutes.

Are there any areas they could improve?

There isn't anything they can improve on — they're already improved.

Do you have any advice for potential customers?

Keep doing what you're doing.

BACKGROUND

Please describe your company and position.

I am the Executive of My Digital Reading Diary

Describe what your company does in a single sentence.

The company uses an app for children to record their reading on for their school to be able to assess the data.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• Build an app for recording daily reading data
• Build a platform for schools to be able to analyse the data collected

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Clutch Site

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope involved designing and building an app for mobile and tablet that allowed children to scan a book's barcode to upload its details and the for children to be abkle to enter the number of pages that they read each day. Ince verified by a parent, the information is then available to be seen on a school database sowing the reading habits of the children who have recorded their reading through the app. As well as the school admin panel, there is a super admin panel to oversee the managment of schools who have subscribed to using the app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The design and build stages were all clearly defined and made clear when they were reached.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was through shared documents and through teams message, and virtual meetings. They were extemely reponsive to the needs of the app and admin panels. They always responded appropriately to my questions, however simple and were very patient when I wanted to further amendments and improvements as we went along. The team were always available and always had a postive reponse.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've patiently worked on a new app within a new industry area and are open to adapting and making small design alterations. They created a very strong website design for the sale and registration of the app. They are also very good at asking for my verification of details.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

Just a small thing - to be proactive in what will need to be included in a new app or software, especially when the client is not an expert. The example I can think of is that I thought the app would automatically include the function for users to change their password, which was something I had to ask for.

BACKGROUND

Please describe your company and position.

I am the Admissions Coordinator of DJ College of Dental Sciences & Research

Describe what your company does in a single sentence.

DJ College of Dental Sciences and Research is a premier institution established in 1999 under the visionary leadership of founder and chairman Ajit Singh Jassar, dedicated to providing world-class dental education and advancing groundbreaking research in oral healthcare.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?
We hired Sapphire Software Solutions to develop a user-friendly ERP system that streamlines our administrative and academic operations. Our primary objectives included simplifying student data management, automating fee collection, and enhancing exam setup processes. 
Additionally, we aimed to make certificate generation more efficient. By achieving these goals, we sought to boost operational efficiency and deliver a seamless experience for students, parents, and staff alike.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They designed, developed, and deployed an ERP system tailored to our institution's needs, streamlining key operations. The system includes a student management module for admissions, attendance, and academic records; a fee management system to automate fee collection and generate receipts; and an exam management module for scheduling exams, processing results, and generating mark sheets. 
Additionally, a certificate management feature was implemented for efficient certificate issuance. The ERP also offers dashboards, real-time reporting, and automated notifications, enhancing communication between students, parents, and staff. This comprehensive solution has significantly improved our administrative and academic efficiency while delivering a seamless user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Administrative tasks such as student data management and fee collection were streamlined, reducing manual effort and improving accuracy. The automation of fee management minimized errors and ensured timely payments, while the exam management module expedited result processing and reporting, enhancing the academic experience. 
The certificate generation feature ensured certificates were issued promptly, and real-time data access with automated notifications improved communication and engagement among students, parents, and staff. The system has created a more efficient, accurate, and user-friendly environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management they demonstrated was exemplary. They adhered to the agreed timeline, ensuring all key milestones and deliverables were completed on schedule. Their proactive approach includes regular progress updates and clear communication throughout the project. 
The team was highly responsive to our specific needs, promptly addressing queries and providing tailored solutions where necessary. 

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were exceptional at combining technical expertise with a deep understanding of our institution's unique needs. Their customization skills were remarkable; they tailored the ERP system to fit our workflows seamlessly. The team maintains a customer-first approach, consistently focusing on client satisfaction through user-friendly and effective solutions. 
Proactive and timely communication and their willingness to go the extra mile made them a reliable and innovative partner.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

Providing more detailed user training and documentation could further support smooth adoption by end users. While their responsiveness was commendable, proactive suggestions for future improvements and updates could have added even more value. 
Their performance was excellent, but these refinements could further elevate their services.

BACKGROUND

Please describe your company and position.

I am the President of Anjar Education Society

Describe what your company does in a single sentence.

Anjar Education Society started in 1972. It is a public trust. The main aim is to improve education in Anjar. We offer quality education from kindergarten to college. We focus on English and Gujarati medium schools. We also provide many vocational courses. Higher education opportunities are available too.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?
We chose the Sapphire team for our ERP system. This system will improve our admin processes. It helps with student data management. It automates fee collection and makes exam setup easier. 
We can manage certificate generation more effectively. This will boost our operations and improve the experience for students, parents, and staff.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team has designed and built a custom ERP system. This system meets the needs of our educational institution. They created a student management module. It helps with admissions, attendance, and academic records. They also improved parent communication. 
The fee management system automates fee collection. It generates receipts and tracks payments. An exam management module was set up. This makes scheduling, grading, and reporting easier. A certificate management feature was added. It helps generate and issue student certificates. 
We focused on making the ERP user-friendly. It integrates well across departments. Users have real-time data for better decisions and efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ERP system showed clear success results. It made admin tasks easier, like managing student data. Fee collection and exam processing became more efficient, cutting down on manual work and boosting efficiency. Automating fee management improved payment accuracy. 
We reduced errors during this process. Exam and result management modules sped up reporting, improving the overall academic experience. The certificate generation system helped issue certificates on time. 
The system also improved communication among students, parents, and staff, leading to better engagement and satisfaction from everyone. These results show a big improvement in admin and academic tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They showed strong project management while we worked together. They followed the timelines we set, keeping milestones on track. The team was proactive in all project phases. They gave regular updates on our progress. They quickly handled any questions or issues. 
They were responsive to our specific needs. They made changes with custom solutions when needed. Their management style was open and friendly, making the implementation smooth and successful. The final product matched our expectations well.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They combined technical skills with a clear understanding of our needs. Their customization was impressive. They tailored the ERP system to fit our workflows. The team was responsive and focused on client satisfaction. They created a user-friendly and effective solution. 
Proactive communication was a strong point for them. Their support during the project is timely and helpful, making them a reliable and professional partner.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

More detailed documents or videos could help users. They would make it easier to use the system alone. Overall, the implementation was a smooth ride. But better training resources could add even more value, making the experience better for everyone.

BACKGROUND

Please describe your company and position.

I am the Trustee of J & D Institute of Nursing

Describe what your company does in a single sentence.

At J&D Institute of Nursing, we’re all about offering a well-rounded nursing education. We mix up solid theoretical knowledge with hands-on practical training, so our students become skilled and caring healthcare professionals. It’s all about nurturing the right skills and compassion for this vital field!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• Our goal is to create a user-friendly ERP system. This system will improve our admin and academic processes. It will make student and fee management easier. We want to simplify exam processes too. Automating certificate issuance is also part of our plan. Overall, we aim to boost efficiency. This will provide a smooth experience for everyone involved.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

• Online Search
• Clutch Site

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Close to my geographic location

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Sapphire team worked on the development of our ERP system. They designed, developed, and deployed it for us. This system meets our institution’s specific needs. We received a complete student management module. It tracks admissions, attendance, and academic progress. They also created a fee management system. It automates fee collection and generates receipts. An exam management feature was included too. This helps with scheduling exams, processing results, and making mark sheets. There’s also a certificate management tool for issuing certificates. The ERP provides real-time reports and improves data accuracy. It helps students, parents, and staff communicate better. Notifications and user-friendly dashboards are included.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project gave us clear and positive results. Our admin efficiency improved a lot. We reduced manual work for student management and fee collection. Exam results and certificates are generated faster and more accurately. This improved the whole academic process. Real-time data access and automated notifications helped communication. Students, parents, and staff are more engaged and satisfied. The centralized ERP system also gave us reporting tools. This helps with better decision-making and smoother operations. Overall, we now have a more productive educational environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They showed great project management skills during the project. They stuck to the timeline well. Key milestones and final outputs were delivered on time. Their team kept clear communication throughout. They gave regular updates and answered questions quickly. They worked hard to understand our needs. The ERP features were customized to fit us. Their quick responses and flexibility made the process smooth. We ended up with a solution that improved our admin and academic operations.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their strong understanding of educational technology impressed us. They delivered customized solutions for our specific needs. Their focus on quality is clear, and they pay attention to details and solve problems well. They mixed technical skills with a customer-first approach. Every ERP feature was user-friendly and useful. Their communication was solid and timely. They were always willing to help us more. This makes them a reliable and innovative partner.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

Our experience with Sapphire was positive overall. One area to improve is the training and onboarding. Although the system was easy to use, more hands-on training would help. A detailed user manual or video tutorials would also help new users. Even though the implementation went well, better support resources would have added more value initially.

BACKGROUND

Please describe your company and position.

I am the Administrator of DHAR COLLEGE OF NURSING

Describe what your company does in a single sentence.

Dedicated to holistic education, our institution fosters academic excellence, research opportunities, and character building, preparing students to be motivated, disciplined, and creative citizens of tomorrow.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• We engaged Sapphire Software Solutions to design and implement a robust, scalable digital platform tailored to streamline our operational workflows. Our primary objectives included automating administrative processes, improving the management of student and faculty records, and enhancing communication between all stakeholders. Additionally, we aimed to create a seamless user experience that supports efficient resource management, ensures data security, and lays the foundation for future growth and adaptability.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

Good value for cost

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved designing and implementing a customized digital platform to streamline institutional operations and enhance overall efficiency. Key deliverables included a centralized student information system for managing records, attendance, and grades, a faculty management module for scheduling and performance tracking, and automation of administrative processes such as fee collection and reporting. Additionally, an integrated communication portal was developed to facilitate seamless interactions among students, faculty, and parents. The solution also emphasized data security and compliance, ensuring the protection of sensitive information. A mobile-friendly interface was included to enhance accessibility, along with training and ongoing support to ensure smooth system adoption and scalability for future needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered measurable outcomes that highlighted its success and impact. Administrative workflows became significantly more streamlined, allowing tasks such as fee management and report generation to be completed faster and more efficiently. The centralized system enhanced data accessibility, enabling quicker and more informed decision-making. The user-friendly, mobile-compatible interface encouraged greater engagement from students and faculty, while the integrated communication portal ensured smooth and timely interactions among stakeholders. Automation minimized manual errors, improving the overall accuracy and reliability of operations. The positive feedback from all stakeholders underscored the platform's success in simplifying processes and enhancing the user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire Software Solutions demonstrated exceptional project management throughout the engagement. They adhered to timelines effectively, ensuring all deliverables were completed on schedule without compromising quality. Their proactive communication and responsiveness stood out, as they consistently addressed our requirements and adapted to feedback promptly. Regular updates and milestone reviews kept us informed of progress at every stage, fostering transparency and trust. Their ability to anticipate challenges and provide timely solutions showcased their professionalism and commitment to meeting our needs efficiently. Overall, their structured approach ensured a seamless project execution aligned with our expectations.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive and unique about Sapphire Software Solutions was their commitment to understanding our specific needs and tailoring their approach accordingly. They went beyond just delivering a product, focusing on creating a solution that truly aligned with our goals and operational challenges. Their proactive communication, flexibility in addressing evolving requirements, and ability to provide innovative solutions set them apart.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

offering more proactive follow-up during the early stages of implementation could have helped address minor challenges faster and ensured smoother adoption of the system.

BACKGROUND

Please describe your company and position.

I am the ERP Incharge of Mohana Murali Music and Dance Academy

Describe what your company does in a single sentence.

Mohana Murli Music and Dance Academy fosters joyful and balanced lifestyles by providing expert training in music, dance, and instruments for all age groups, with a focus on personal attention, structured learning, and talent showcasing opportunities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• We hired Sapphire Software Solutions to implement and streamline our operations through their comprehensive Vidyalaya ERP system, focusing on Student Management, Finance Management, Employee Management, and Mobile App (Android & iOS) integration, along with seamless Payment Gateway integration for efficient and user-friendly administrative processes.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

• Online Search
• Clutch Site

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved the implementation of Vidyalaya ERP to enhance operational efficiency across various functions of our institution. Key deliverables included the deployment of robust Student Management, Finance Management, and Employee Management modules to streamline day-to-day administrative tasks. Additionally, Sapphire Software Solutions integrated a custom Mobile App for both Android and iOS platforms, enabling real-time communication and accessibility for students, parents, and staff. The project also encompassed the integration of a Payment Gateway for smooth and secure fee transactions. Comprehensive training sessions and ongoing support were provided to ensure seamless adoption and optimal utilization of the system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of Vidyalaya ERP delivered substantial improvements in operational efficiency. Administrative processes were streamlined, significantly reducing manual workload and errors. The Student Management module enhanced data accessibility and accuracy, while the Finance Management module facilitated faster fee collection and financial reporting. The Mobile App boosted engagement, enabling timely updates and better parent-student interactions. Additionally, the Payment Gateway integration simplified transactions, resulting in quicker and more efficient payment processing. Overall, the project strengthened operations and improved stakeholder satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire Software Solutions demonstrated excellent project management throughout the implementation of Vidyalaya ERP. They adhered to the agreed timelines, ensuring timely delivery of all modules and features. The team was highly responsive to our needs, addressing queries and resolving issues promptly. Their proactive communication and regular updates kept us informed at every stage, fostering a smooth collaboration. Overall, their professionalism and dedication ensured the successful completion of the project to our satisfaction.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sapphire Software Solutions stands out for its broad range of client-focused IT services, over 12 years of experience, and successful delivery of customized solutions across diverse industries.    

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

While Sapphire Software Solutions is strong in its client-centric approach and service offerings, it could benefit from expanding its presence in emerging technologies. Additionally, increasing transparency in its project timelines and processes could further enhance client trust and satisfaction.

BACKGROUND

Please describe your company and position.

I am the IT Admin of Bhavan's Shri A. K. Doshi Vidyalaya,Jamnagar

Describe what your company does in a single sentence.

Bharatiya Vidya Bhavan's Jamnagar Kendra is dedicated to promoting Indian culture, education, and ethics through its schools, colleges, and cultural initiatives, fostering values-driven learning and societal development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• We hired Sapphire Software Solutions to implement and streamline our school’s administrative and educational processes using their advanced software. Our primary objectives included automating tasks such as attendance, admissions, fee management, and report generation, while integrating digital tools to provide a centralized platform for communication between teachers, students, and parents. We sought enhanced data management for secure and efficient storage, along with an improved user experience to simplify interactions with school activities. Additionally, we aimed to support holistic development by leveraging modules for extracurricular activities, assessments, and academic excellence. By ensuring scalability and customization to meet our specific needs, we envisioned creating a technology-driven ecosystem to enhance operational efficiency and the overall educational experience at our institution.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

• Online Search
• Clutch Site

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for implementing Vidyalaya ERP focused on transforming our administrative and academic processes. Key deliverables included automating tasks like admissions, attendance, fee collection, report generation, tailoring modules such as report cards and fee structures, and securely migrating data from legacy systems. The project also involved setting up communication tools for stakeholders, providing staff training and support, implementing library and inventory management modules, and launching a mobile app for easy access. Additionally, real-time analytics dashboards, compliance with regulations, robust data security, and scalability ensured improved efficiency and an enhanced educational experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of Vidyalaya ERP significantly improved the efficiency of administrative processes within our institution. Tasks such as admissions, attendance, and fee management became automated, greatly reducing manual workload and streamlining day-to-day operations. Communication between teachers, parents, and students was enhanced through a centralized platform, ensuring smoother interactions and quicker updates. Data management was more secure and organized, ensuring the accuracy and integrity of all institutional records. The introduction of the mobile app provided easy access to important information, making it more convenient for stakeholders to stay connected. Additionally, the system’s integration of holistic report cards and the automation of key processes led to smoother tracking of student performance and reduced operational bottlenecks, creating a more efficient and effective school management environment.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire Software Solutions demonstrated excellent project management throughout the implementation of Vidyalaya ERP. They adhered to the project timelines and consistently delivered key components as planned. Their team was proactive in keeping us informed about progress and any potential delays, ensuring there were no surprises. When we had specific needs or adjustments, they responded promptly and efficiently, providing tailored solutions to meet our requirements. Their approach was collaborative, with regular check-ins and updates, ensuring that we were always aligned with the project's goals. Overall, their commitment to timely delivery, adaptability, and responsive customer support greatly contributed to the smooth execution of the project.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Sapphire Software Solutions was their deep understanding of our unique needs and their ability to provide highly customized solutions. They didn’t just offer a generic product; instead, they ensured every feature of the Vidyalaya ERP was designed to fit seamlessly with our specific requirements. Their approach was always proactive, offering regular updates and ensuring that any concerns were addressed quickly and effectively. The level of support they provided, both during the implementation phase and post-launch, was exceptional, and their team has shown remarkable expertise in tackling any technical challenges. This personalized and solution-focused service made them stand out as a truly dedicated partner.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

While our experience with Sapphire Software Solutions has been largely positive, one area for improvement could be in the initial training and onboarding process. Although their team provided good support, a more in-depth, structured training program for staff would have accelerated our team’s ability to fully utilize the ERP system right from the start.

BACKGROUND

Please describe your company and position.

I am the Admin incharge of JAIPRAKASH INSTITUTE OF EDUCATION AND ERUDITION Odisha

Describe what your company does in a single sentence.

JAIPRAKASH INSTITUTE OF EDUCATION AND ERUDITION (JPIEE) is a premier institution in Rourkela, Odisha, offering nursing, pharmacy, and allied medical science courses with state-of-the-art infrastructure, approved by the Health and Family Welfare Department, Government of Odisha.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE SOFTWARE SOLUTIONS to accomplish?
We hired Sapphire Software Solutions to develop and implement a robust, user-friendly, and scalable software system to streamline administrative operations, enhance student and staff management, support online learning initiatives, and create an efficient platform for communication and collaboration within our institution.

SOLUTION

How did you find SAPPHIRE SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from SAPPHIRE SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sapphire Software Solutions was engaged to design and implement a comprehensive software system for our institution, including modules for student and staff management, an online learning platform, communication tools, and resource management. 
Key deliverables include a user-friendly mobile app, analytics dashboards, and secure data management, ensuring streamlined operations, enhanced collaboration, and compliance with regulations. The scope also includes ongoing maintenance, technical support, and staff training for effective system utilization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered significant measurable outcomes, including a 40% reduction in manual administrative tasks through process automation and a 60% improvement in communication efficiency via a centralized portal and mobile app. The education Management System saw more than 90% of students actively engaging with online classes, assignments, and assessments, enhancing the academic experience. 
Real-time data access improved reporting accuracy and decision-making, while over 95% of staff and students successfully adopted the system within the first quarter, with 85% reporting high satisfaction. Additionally, the system ensured full compliance with government data security and reporting standards regulations, demonstrating its overall success in streamlining operations and enhancing institutional performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire Software Solutions demonstrated strong project management throughout the engagement. They adhered to the established project timeline, delivering key milestones on schedule and ensuring that each implementation phase was completed within the agreed timeframe. 
Their team maintained open and proactive communication, providing regular progress updates and promptly addressing concerns. When new requirements or adjustments arose, they're highly responsive, quickly adapting to meet our needs without compromising quality.

What was your primary form of communication with SAPPHIRE SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to manage resources efficiently and maintain flexibility in responding to evolving project demands contributed to the project's overall success.

Are there any areas for improvement or something SAPPHIRE SOFTWARE SOLUTIONS could have done differently?

While Sapphire Software Solutions successfully delivered the project, more comprehensive initial training and a more streamlined feedback process during testing could have further improved the experience.

BACKGROUND

Please describe your company and position.

I am the IT Manager of IDream Realty

Describe what your company does in a single sentence.

iDream Realty specializes in providing personalized real estate services to help clients buy, sell, and invest in properties across Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE SOFTWARE SOLUTIONS to accomplish?

• To develop a seamless and user-friendly real estate mobile app and website, aimed at enhancing property search capabilities
• Improving client engagement
• Streamlining our internal operations through advanced digital tools

SOLUTION

How did you find SAPPHIRE SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE SOFTWARE SOLUTIONS over others?

• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRE SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The iDream Portal project was initiated to transform communication and collaboration between iDream and its network of agents by consolidating data related to ongoing projects, client interactions, and sales progress into a single, accessible platform. The project streamlined operations and improved data management by leveraging SharePoint as a centralized repository and Power BI for advanced data visualization. 
Key deliverables included establishing a robust SharePoint library, standardized data entry templates to ensure consistency, and dynamic Power BI dashboards that provided real-time insights into project statuses and sales performance. 
Additionally, comprehensive training was provided to both builder and agent teams to facilitate seamless adoption of the new systems. Ultimately, the iDream Portal significantly enhanced the organization's overall efficiency, productivity, and decision-making capabilities, fostering a collaborative environment that drives success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The iDream Portal project achieved several measurable outcomes demonstrating its progress and success. Notably, there was a 40% reduction in data search time, which streamlined workflows and significantly enhanced operational efficiency. 
Additionally, the project resulted in a 30% improvement in coordination between builders and agents, leading to smoother project management and better client interactions. Integrating real-time insights through Power BI provided dynamic dashboards that offered immediate visibility into project statuses and sales trends, facilitating quicker and more informed decision-making. 
Furthermore, implementing standardized data entry processes improved the accuracy and reliability of collected data, reducing errors in reporting and analysis. Lastly, comprehensive training ensured increased user adoption, effectively utilizing the new systems and boosting overall productivity while optimizing resource use for both builders and agents.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were very pleased with the project management provided by the Sapphire team throughout the iDream Portal project. They consistently delivered timely items, which was critical to our operations and allowed us to maintain our project schedules without delays. 
Their responsiveness to our needs was exceptional; the collaborative sessions conducted to gather our requirements ensured that our input was valued and incorporated into the final product. Whenever we had questions or needed adjustments, their team quickly addressed our concerns and provided solutions, demonstrating a strong commitment to our satisfaction.
Overall, the professionalism and efficiency exhibited by the Sapphire team significantly contributed to the project's success.

What was your primary form of communication with SAPPHIRE SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Sapphire Solutions was their exceptional commitment to understanding our unique needs. Their ability to integrate our feedback seamlessly and provide tailored solutions, especially with SharePoint and Power BI, truly set them apart as partners. The proactive support and training they offered ensured our success throughout the project.

Are there any areas for improvement or something SAPPHIRE SOFTWARE SOLUTIONS could have done differently?

We were extremely satisfied with Sapphire Software Solutions' performance; one area for potential improvement could be enhancing the frequency of status updates during the project. 
More regular check-ins would provide even greater visibility into the progress and allow for any adjustments to be made proactively. However, their dedication and responsiveness significantly contributed to the project's success.