SAPPHIRESOFTWARE SOLUTIONS

BACKGROUND

Please describe your company and position.

I am the HOD of Shri Ram Institute of Technology

Describe what your company does in a single sentence.

Shri Ram Group, established on July 9, 2001, is the leading private engineering institution in Jabalpur, known for academic excellence, top national rankings, outstanding placements, and state-of-the-art infrastructure.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• We hired them to set up an AI-based fee collection system. This system works with a secure online payment gateway in their mobile app. Our main goal was to automate fee payments. We wanted to make things clear for parents and cut down on manual errors. Smart, real-time tracking would help achieve this.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Clutch Site

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved setting up a smart fee management system. This system could send AI-triggered reminders. It categorized fee structures based on student profiles. Real-time payment updates were also provided. The mobile app lets parents pay securely through UPI, debit/credit cards, and net banking. Key deliverables included an AI-based notification engine for alerts on due or overdue fees. Dynamic payment link generation was also part of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was a 70% rise in on-time fee payments in two months. This was mainly due to AI-powered reminders. Administrative work for fee tracking decreased a lot. Payment reconciliation accuracy improved to over 98%. The mobile app’s convenience led to a 65% increase in parents using digital payments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Sapphire's team showed great project planning and delivery. All parts, like mobile gateway integration and AI automation, were done on time. They responded fast to feedback and requests for changes. Their testing and support process was smooth and proactive.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Using AI to send smart reminders before due dates was helpful. It sent reminders at the best times based on parent behaviour. Their system could even find potential fee defaulters using past data. The smart dashboards helped our admin staff see fee trends. This allowed them to take informed action.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

It would be helpful to add AI chat support for payments. This could answer common parent questions. Also, predictive fee planning for future terms would improve forecasting. These features could boost financial planning capabilities.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Tulsi Kids School Balotra

Describe what your company does in a single sentence.

At Tulsi Kids School, we nurture every aspect of a child's growth—physical, mental, emotional, and spiritual—empowering them to dream, learn, and become leaders who inspire others.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?
We engaged Sapphire Software Solutions for the Employee Management Module. We aimed to simplify staff record-keeping, attendance tracking, and performance evaluation. 
We wanted a central system to reduce administrative tasks. This would also enhance the accuracy of attendance records. It would make staff performance evaluations more transparent.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included building a system to manage employee profiles. We added biometric integration for easy attendance tracking. We also enabled the generation of performance reports. Key deliverables were a central employee database and automatic attendance logs. 
Customizable performance dashboards were also included. The module featured SMS and email alerts for attendance and performance updates. This kept everyone informed and connected!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Yes, We reduced the administrative workload and improved the accuracy of attendance records. The centralized database made it much easier to manage employee profiles. Customizable performance dashboards gave us great insights for evaluations.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, We reduced the administrative workload and improved the accuracy of attendance records. The centralized database made it much easier to manage employee profiles. Customizable performance dashboards gave us great insights for evaluations.  

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Sapphire’s skill in linking the Employee Management Module with SMS and email notifications was impressive. This feature enabled timely communication and enhanced attendance tracking. Their technical skills and commitment to a custom solution are great as well!  

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

Providing more advanced analytics for performance trends could further enhance the module's functionality. Additionally, offering more detailed training on performance evaluation tools would assist staff in utilising the system more effectively.

BACKGROUND

Please describe your company and position.

I am the PRO of an educational institution.

Describe what your company does in a single sentence.

We strive to provide a dynamic learning environment that nurtures academic excellence, moral values, and holistic development, empowering students for a confident future.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• We engaged Sapphire to implement the Exam Management Module for our institution. Our main goal was to streamline the processes of exam scheduling, grading, and result generation. We aimed to create a system that would greatly reduce the time and effort needed for managing exams. This new system would help improve both accuracy and transparency in grading and reporting results. By making these improvements, we hoped to enhance the overall exam experience for both students and staff. This would also provide clearer insights into student performance and achievements.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included setting up the system to create exam timetables. It also involved recording marks, generating report cards, and analyzing student performance. Key deliverables were an easy-to-use interface for teachers and automated result calculations. The module was integrated with the mobile app for parent access. Additionally, bulk WhatsApp notifications were set up to announce results and exam schedules. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes were successful. The time taken to prepare and publish results dropped by 50%. Grading accuracy improved significantly as well. Parents appreciated the real-time updates on exam schedules and results. These updates were accessible through the mobile app. The integration of bulk WhatsApp notifications allowed quick communication.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was effective and efficient. They delivered all parts on time and met all deadlines. Their support during the exam season was excellent and valuable. The team was always proactive in meeting our needs and requests. They listened to our concerns and acted quickly to address them. They ensured the system was fully functional and ready before exams started. This level of preparation gave us confidence during the exam period. We appreciated their reliability and attention to detail throughout the process.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

There ability to connect the Exam Management Module with bulk WhatsApp notifications was impressive. This feature made sure parents and students received timely updates. It helped improve communication efficiency between all parties. Their technical skills and focus on a user-friendly system are also noteworthy. They worked hard to make everything easy to use. 

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

Adding more analytical tools for performance benchmarking could further enhance the module’s utility. Additionally, providing more detailed training on result analysis tools would help teachers make better use of the system.  

BACKGROUND

Please describe your company and position.

I am the Administrator of SHREE SAHAJANAND SCHOOL

Describe what your company does in a single sentence.

At SSSU, we take pride in offering a wide range of world-class facilities designed to support our students’ academic, social, and emotional growth. Our **library** provides a vast collection of academic and leisure books, ensuring students have access to valuable resources for research and self-improvement. The **ICT and Science Labs** are equipped with state-of-the-art technology and modern scientific tools, fostering hands-on learning in areas such as coding, robotics, and experimental sciences. Our **sports arena** features top-notch facilities for basketball, soccer, tennis, cricket, and more, promoting physical fitness and teamwork under the guidance of qualified coaches. The **swimming pool** offers a safe and structured environment for students to learn an essential life skill, while the **sick bay** is well-equipped with modern medical supplies and staffed by trained professionals to provide prompt medical care. Students can also enjoy nutritious meals at our **cafeteria**, which serves vegetarian meals prepared with high-quality ingredients to support overall well-being. For extracurricular development, students can join various **clubs**, including Music, Robotics, Coding, Taekwondo, and more, allowing them to explore their interests and develop new skills. The **play area** is designed for younger students, providing a fun and engaging space that encourages active play and social interaction. With these diverse and thoughtfully designed facilities, we strive to create a stimulating and supportive learning environment that enables our students to thrive academically and personally.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• We hired Sapphire to implement the Student Management Module into ERP, with the principal aim of centralising and streamlining all student-related processes. This initiative encompassed the management of student admissions, attendance, academic records, and communication with parents. The objective was to establish a cohesive platform that would minimise manual effort, enhance data accuracy, and improve the overall efficiency of student administration.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The SOW entailed the establishment of a comprehensive system to address all facets of student management. This encompassed the configuration of the module to manage student profiles, monitor attendance via biometric integration, and generate academic reports. Key deliverables included a user-friendly dashboard for teachers and administrators, automated attendance tracking, real-time updates on student performance, and seamless integration with other modules such as Exam and Timetable Management. Furthermore, the module was integrated with bulk WhatsApp and SMS notifications to ensure timely communication with parents.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results we achieved were impressive! We managed to cut down manual paperwork by 40%, and the accuracy of student records saw a huge boost. Thanks to real-time access to student information, teachers and administrators could make decisions much more smoothly. Parents were happier too, as they received timely updates on attendance and academic performance. The biometric attendance system made tracking super accurate, while the bulk WhatsApp notifications helped improve communication efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The process was characterised by a high level of efficiency and organisation. All deliverables were provided within the established timelines, and the team demonstrated proactivity in addressing any issues that arose during implementation. They were notably responsive to our requests for customisation and offered exceptional support throughout the entire process. Regular updates and clear communication ensured that we remained well-informed regarding the project's progress.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to easily integrate the Student Management Module with other systems, like biometric attendance and bulk WhatsApp notifications, was great! This made the system efficient and super user-friendly. We were truly impressed by their technical knowledge and dedication to providing a customised solution.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

While the implementation went well overall, having more detailed training sessions for non-technical staff could have helped with getting everyone on board initially. Additionally, if we’d had a more comprehensive user manual or some video tutorials, it would have made it so much easier for the staff to navigate the system during the transition phase.

BACKGROUND

Please describe your company and position.

 I am the HR – EXECUTIVE of an education company 

Describe what your company does in a single sentence.

The company is a values-driven residential institution dedicated to nurturing socially conscious, value-oriented global citizens through holistic education, state-of-the-art infrastructure, and a commitment to India’s rich cultural heritage. We blend academic excellence, experiential learning, and moral values to empower students to explore their inner potential and become responsible leaders of tomorrow. With highly talented teachers, cutting-edge technology, and a focus on character development, we provide an education that goes beyond the classroom, preparing students for life. Our vision is to develop socially conscious BHARATIYA citizens who provide enlightened leadership, while our mission focuses on fostering advanced knowledge, lifelong learning, and holistic development in a nurturing environment. From co-curricular activities like storytelling, robotics, and Vedic mathematics to lush-green playfields, well-equipped labs, and a well-stocked library, we ensure every student unlocks their full potential and grows into a well-rounded individual.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• We collaborated with Sapphire software solutions to streamline our school administration, enhance communication between teachers, parents, and students, and automate routine tasks. Our primary goals were to digitize fee management, integrate an online payment gateway, and improve student and employee record management. Additionally, we wanted to leverage mobile app and SMS integration for real-time updates and efficient timetable management.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved implementing several modules, including:  
- Fees Management: Digitizing fee collection and tracking, reducing manual errors and delays.  
- Online Payment Gateway: Enabling parents to pay fees online securely and conveniently.  
- Student and Employee Management: Centralized database for student and staff records, ensuring easy access and updates.  
- Mobile App: Providing parents and teachers with real-time updates on attendance, grades, and school activities.   
- Timetable Management: Automating class schedules to optimize teacher and student time.  
The deliverables included a fully integrated ERP system that streamlined administrative tasks, improved communication, and provided a user-friendly interface for all stakeholders.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved our school's overall efficiency. Fee collection is now faster and more accurate, with parents appreciating the convenience of online payments. The mobile app and SMS integration have enhanced communication, ensuring parents are always informed. Timetable management has become more efficient, reducing scheduling conflicts. Overall, the system has reduced manual workload, improved transparency, and allowed us to focus more on student development.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is highly professional and responsive throughout the project. They delivered all modules on time and provided regular updates on progress. Their team was always available to address our concerns and offered comprehensive training to ensure a smooth transition. Their dedication and customer-centric approach made the entire process seamless and stress-free for us.  

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their innovative solutions, combined with excellent customer support, made a significant impact on our school's operations. The mobile app was particularly impressive, as they greatly enhanced parent-teacher communication.  

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

Initial training sessions could have been more detailed, especially for staff who are less tech-savvy. Additionally, more frequent follow-ups post-implementation would help ensure that all features are being utilized to their full potential. Overall, they have been a valuable partner in our journey toward a more efficient and connected school environment.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Madhavbaug Vidhyabhavan

Describe what your company does in a single sentence.

Madhavbaug is about fun and engaging learning! We focus on skill-based education that helps students grow. We mix modern tech with a caring culture for holistic development. We don’t just prepare students for exams. We want to get them ready for life! We create a memorable learning experience for every student. They can shine on their journey

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• We chose them to help us out! Our goals are to make school admin easier, improve communication between teachers, parents, and students, and automate everyday tasks. We also wanted to use AI tools for better student performance. The AI modules, like automated attendance tracking and smart timetable scheduling, have been a great help. They really make our work smoother and allow us to focus on what matters most!

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Online Search

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project included setting up AI modules! We did automated attendance tracking with facial recognition, smart timetable scheduling for better class timings and personalized student performance analysis to find strengths and areas to improve. We also automated admin tasks like digitizing student records, managing fees, and generating report cards. This cut down on a lot of manual work. Plus, the system improved communication by giving parents real-time updates on attendance, grades, and school activities. There’s even a special portal for easy interaction between teachers, parents, and students. In the end, they delivered a fully functional ERP system with AI tools, automated processes, improved communication, and much less manual work. This makes our school management more organised, clear, and focused on students!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our school runs smoother with automated attendance and smart timetables! We get real-time updates for parents, which improves communication and cuts down on manual tasks. The AI-based performance analysis helps us spot students who need extra help. This way, we can step in when it matters most. Overall, everything is more efficient, clear, and focused on students. It’s great for teachers, parents, and students alike!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team was quick to respond to us! They answered our questions and concerns right away and kept us updated on how things were going. They also provided training and support, helping us transition smoothly and use the system well. Overall, their professionalism and dedication made the whole process easy and stress-free!

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us was their focus on customers and dedication to innovation. They didn’t just give us a solution; they took the time to understand our school’s needs and customised the software just for us. Their team was always responsive and professional, which made everything go smoothly. We were truly impressed by their dedication to delivering value and making sure we were satisfied!

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

Even though we had a great experience, there are a few areas for improvement. like the initial training sessions could have been a bit more detailed. This would really help staff who are less familiar with tech. These small changes would make an already great service even better!

BACKGROUND

Please describe your company and position.

I am the Accountant of ARRS ACADEMY.

Describe what your company does in a single sentence.

Our institure fosters a supportive and dynamic learning environment that empowers students from diverse backgrounds to develop critical thinking, compassion, and lifelong learning skills, preparing them to excel in an ever-evolving world while staying rooted in strong values.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• We reached out to them to create custom software for our school. Our main aim was to make things easier for student admissions, fee collection, and attendance. We wanted a system that helps everyone, from teachers to students and parents, communicate better. Managing academic records and exam results was also key. By automating many tasks, we hoped to cut down on manual work and save time. Keeping our data safe and ensuring records were accurate was super important too. Thanks to the team, everything feels simpler, helping our school run more smoothly!

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

• Online Search
• Clutch Site

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We reached out to them to create custom software for our school. Our main aim was to make things easier for student admissions, fee collection, and attendance. We wanted a system that helps everyone, from teachers to students and parents, communicate better. Managing academic records and exam results was also key. By automating many tasks, we hoped to cut down on manual work and save time. Keeping our data safe and ensuring records were accurate was super important too. Thanks to the team, everything feels simpler, helping our school run more smoothly!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

First, we saw a big improvement in how fast we could handle student admissions and attendance. It saved us lots of time! Fee collection got more organized, and we made fewer mistakes in tracking payments. Communication between teachers, students, and parents became quicker and easier. We could send updates and notices without hassle. Managing academic records and exam results was simpler too. We could access information in just a few clicks.
Overall, the system cut down on manual work, improved our data accuracy, and made daily tasks run much smoother!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything right on time, just as promised! Whenever we had questions or needed help, they responded quickly and made sure we got what we needed. They always listened to our concerns and made changes when required. The team kept us updated during the whole process, ensuring the software develop smoothly and without any delays.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their quick response time and attention to our needs were amazing! Whenever we had an issue or needed help, they were always there to assist us and made sure everything got fixed right away. They really took the time to understand our school’s requirements and customised the software to fit us perfectly.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

One area for improvement could be providing customised user guides or step-by-step tutorials. That would really help everyone get the most out of the software!

BACKGROUND

Please describe your company and position.

I am the Admin Staff In-Charge of Green Meadows School.

Describe what your company does in a single sentence.

Green Meadows Primary School, established in 2004, provides quality education from nursery to standard XII, empowering students with academic and social skills to become responsible and respectful citizens, aligned with our vision "AD VITAM PARAMUS - We Are Preparing for Life."

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• We hired Sapphire Software Solutions to create a custom software system for our institute, to make our management processes easier and more organized. The system includes features for managing student records, attendance, assessments, and employee details, as well as handling payroll and performance appraisals. We also wanted a system to track school assets and inventory, and to improve communication with a white-labeled mobile app for both Android and iOS. Additionally, the software integrates biometric attendance for employees and allows us to send bulk WhatsApp messages. Overall, the goal was to automate and streamline our daily operations for better efficiency and ease.

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

• Online Search
• Clutch Site

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Good value for cost

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes creating a system to help us manage various tasks. This includes tracking student records, attendance, assessments, and employee details, as well as handling payroll and performance appraisals. The software also helps us manage school assets and inventory, and provides a mobile app for better communication. Additionally, we’ve integrated biometric attendance for employees and set up a system to send bulk WhatsApp messages. The overall goal is to make our daily operations more efficient, organized, and easier to manage.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve noticed a huge improvement in how quickly and accurately we can manage student records, attendance, and assessments. The payroll system has become more efficient, reducing errors and saving time. The biometric attendance system for employees is now working smoothly, making attendance tracking more accurate. Communication has improved with the new mobile app and bulk WhatsApp messaging feature, allowing us to easily stay in touch with students, parents, and staff. Overall, the system has helped us save time, reduce errors, and made school operations much more organized.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded quickly and were very helpful in addressing our concerns. They took the time to understand our needs and made sure the system was tailored to fit our school’s specific requirements. Throughout the process, they kept us updated and made sure everything was working as expected. We were satisfied with how they managed the project and their overall support.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their team was always available to answer our questions, and they made sure we were comfortable using the system. What really stood out was their ability to deliver solutions on time while also offering ongoing support after the project was completed. Their focus on customer satisfaction and attention to detail made them unique and dependable throughout the entire process.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

One area for improvement could be offering more customization options during the setup phase, so we could fine-tune the system even further to match our specific needs. While the software met most of our requirements, having the ability to make certain adjustments on our own without always waiting for support would have been helpful. 

BACKGROUND

Introduce your business and what you do there.

I’m the medical officer of a chemical company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SAPPHIRE_SOFTWARE SOLUTIONS?

We needed a custom software solution.

SOLUTION

What was the scope of their involvement?

SAPPHIRE_SOFTWARE SOLUTIONS has developed a custom software solution for us that manages our customer and employee data. The team has built the software from scratch, provided all the documentation, and customized it according to our needs.

What is the team composition?

We’re working with seven people from their team.

How did you come to work with SAPPHIRE_SOFTWARE SOLUTIONS?

We found them on their site. We chose them after 4–5 meetings with our IT department.

What is the status of this engagement?

We have been working together since June 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They have created excellent software that meets our requirements. We're going from paper to paperless, and SAPPHIRE_SOFTWARE SOLUTIONS has exceeded our expectations.

How did SAPPHIRE_SOFTWARE SOLUTIONS perform from a project management standpoint?

They definitely meet our deadlines. We communicate via phone calls.

What did you find most impressive about them?

They're keen to help us. We can call them whenever we're in trouble, and they'll help us within 4–5 minutes.

Are there any areas they could improve?

There isn't anything they can improve on — they're already improved.

Do you have any advice for potential customers?

Keep doing what you're doing.

BACKGROUND

Please describe your company and position.

I am the Executive of My Digital Reading Diary

Describe what your company does in a single sentence.

The company uses an app for children to record their reading on for their school to be able to assess the data.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SAPPHIRE_SOFTWARE SOLUTIONS to accomplish?

• Build an app for recording daily reading data
• Build a platform for schools to be able to analyse the data collected

SOLUTION

How did you find SAPPHIRE_SOFTWARE SOLUTIONS?

Clutch Site

Why did you select SAPPHIRE_SOFTWARE SOLUTIONS over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from SAPPHIRE_SOFTWARE SOLUTIONS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope involved designing and building an app for mobile and tablet that allowed children to scan a book's barcode to upload its details and the for children to be abkle to enter the number of pages that they read each day. Ince verified by a parent, the information is then available to be seen on a school database sowing the reading habits of the children who have recorded their reading through the app. As well as the school admin panel, there is a super admin panel to oversee the managment of schools who have subscribed to using the app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The design and build stages were all clearly defined and made clear when they were reached.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was through shared documents and through teams message, and virtual meetings. They were extemely reponsive to the needs of the app and admin panels. They always responded appropriately to my questions, however simple and were very patient when I wanted to further amendments and improvements as we went along. The team were always available and always had a postive reponse.

What was your primary form of communication with SAPPHIRE_SOFTWARE SOLUTIONS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've patiently worked on a new app within a new industry area and are open to adapting and making small design alterations. They created a very strong website design for the sale and registration of the app. They are also very good at asking for my verification of details.

Are there any areas for improvement or something SAPPHIRE_SOFTWARE SOLUTIONS could have done differently?

Just a small thing - to be proactive in what will need to be included in a new app or software, especially when the client is not an expert. The example I can think of is that I thought the app would automatically include the function for users to change their password, which was something I had to ask for.