QuickBox Fulfillment

BACKGROUND

Please describe your company and position.

I am the COO of Sicuro Brands

Describe what your company does in a single sentence.

When it comes to giving people the tools they need to feel like they’re ready for just about anything, Sicuro Brands gives millions of Americans the best options available for the task at hand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire QuickBox Fulfillment to accomplish?

• Fast & accurate shipping to our customers
• Flexibility
• Extension of our business, partners

SOLUTION

How did you find QuickBox Fulfillment?

Referral

Why did you select QuickBox Fulfillment over others?

Referred to me

How many teammates from QuickBox Fulfillment were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Overview
Warehousing, order fulfillment, inventory management, shipping, returns processing, and freight forwarding for physical goods sold through direct-to-consumer (DTC) channels and Amazon within the domestic U.S. market.

 
2. Services Provided
A. Warehousing

Receive inbound shipments and inspect for damage or discrepancies.
Store inventory in a secure, climate-controlled facility.
Maintain inventory in a clean, organized, and accessible manner.
FIFO or FEFO inventory rotation as applicable.
B. Order Fulfillment

Pick & Pack: Accurate picking of items from inventory and packing per order specifications.
Kitting: Assemble kits as required for promotional bundles or subscription boxes.
Orders to be fulfilled for both Amazon and DTC channels.
C. Shipping

Prepare and ship approximately 500 orders per day.
Carrier selection and rate optimization for domestic deliveries.
Same-day shipping for orders received by [cut-off time, e.g., 2:00 PM local time].
Tracking information to be provided for all shipments.
D. Returns Management

Receive, inspect, and restock returned goods as appropriate.
Document condition of returned items and provide reporting to client.
Dispose or quarantine non-restockable returns as directed.
E. Inventory Management

Maintain accurate real-time inventory counts for ~100 SKUs.
Provide cycle counts and reconcile discrepancies as required.
Inventory data to be accessible through client-facing dashboard or reporting tools.
F. Freight Forwarding (Domestic)

Coordinate movement of goods from suppliers or distribution centers to warehouse.
Handle scheduling, carrier communication, and delivery confirmation.
 
3. Technology & Integrations
Seamless integration with Amazon Seller Central and [Your DTC Platform, e.g., Shopify].
Ability to import and fulfill orders automatically.
Real-time syncing of inventory levels and order statuses.
 
4. Performance Standards
Order accuracy rate: ≥ 99.5%
Inventory accuracy: ≥ 99.8%
On-time shipment rate: ≥ 98%
Returns processed within 48 hours of receipt
Monthly reporting on key KPIs
 
5. Communication & Support
Dedicated account manager for issue resolution and performance oversight.
Response time to inquiries: within 1 business day.
Weekly or monthly check-ins as agreed upon.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are still here and have no reason to shop around 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very professional and fast! E-commerce world, we need to make decsions fast and therefore we need responses fast. 

What was your primary form of communication with QuickBox Fulfillment?

Email or Messaging App

What did you find most impressive or unique about this company?

Flexability! Not one time have they told us, 'No, we can't do that, it's out of our scope.' In the world we live in today, you need to be unique and stand out. Therefore you need a 3PL that will do the same with you  

Are there any areas for improvement or something QuickBox Fulfillment could have done differently?

Stay cool! Dont grow so big that you lose that personal touch