Prompt Digital

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of MembersFirst

Describe what your company does in a single sentence.

MembersFirst specializes in digital solutions for organizations, focusing on improving operational efficiency and member engagement. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prompt Digital to accomplish?

• We brought in Prompt Digital to refresh our brand identity, improve our presence in local search results, and gain deeper insights into our members’ online behavior, particularly around our mobile app and branch services.

SOLUTION

How did you find Prompt Digital?

• Online Search
• Referral

Why did you select Prompt Digital over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Prompt Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Prompt Digital started with a detailed brand audit, reviewing our messaging, visual assets, and digital touchpoints. They conducted local market research, including on-site visits and interviews in Ibadan, to understand how members discover and interact with us online. They then delivered a refined brand strategy GUIDE with a unified tone of voice, visual system, and localized SEO roadmap. Additionally, they produced a user research dossier detailing member personas, journey maps, pain points, and session recordings culminating in prioritized UX recommendations for our website and mobile app flow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The local search improvement was almost immediate - within two months, when people Googled "credit union near me" or "savings account Wayland," we were suddenly right there at the top. That was huge for us.
But the app changes made the biggest difference. They showed us that our sign-up process was way too complicated people were abandoning it halfway through. Once we simplified it based on their recommendations, we saw new digital sign-ups jump by over 20% in just the first two month. Our members started telling us the whole experience felt more "like us" professional but not intimidating.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I've worked with agencies before where you send an email and hear back three days later. Not with these guys. They set up this system with Slack boards and weekly check-ins, and honestly, they were more responsive than some of our own staff. When we hit a snag with our website hosting during the launch, they were on it immediately even helped us deal with our hosting company directly.
The whole thing felt collaborative rather than like we were just paying someone to do work for us. They actually cared about getting it right.

What was your primary form of communication with Prompt Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just propose generic branding or SEO templates; they immersed themselves in our community’s values and priorities. Their user research wasn’t superficial; they observed real member interactions, which grounded their recommendations in actual behavior rather than theory.

Are there any areas for improvement or something Prompt Digital could have done differently?

Though, nobody is perfect but they are actually good at what they know.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of GeekyDrop

Describe what your company does in a single sentence.

Our company, GeekyDrop, is a leading Panama-based online marketplace where users buy and sell a diverse range of items securely and efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prompt Digital to accomplish?

• we brought in Prompt Digital to help us create something that would actually work for our users and our business. We wanted a site that looked great, loaded fast, and could handle growth without breaking down.

SOLUTION

How did you find Prompt Digital?

• Online Search
• Referral

Why did you select Prompt Digital over others?

• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Prompt Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team took on everything: reimagining the entire user experience, building it from scratch, making sure it worked perfectly on phones and tablets, and setting us up with an admin system we could actually use. They walked us through wireframes, showed us beautiful mockups, and delivered clean, working code along with all the documentation we'd need going forward.

The Scope included full redesign: UX/UI prototypes, high-fidelity mockups, front-end and back-end development, CMS setup, responsive design, admin dashboard, performance tuning, and documentation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We achieved about 35-40% reduction in page load times, increased uptime and reliability, growth in daily user sessions, higher conversion rates during peak hours, and faster seller onboarding.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Prompt Digital felt effortless. They broke everything down into manageable chunks, never missed a deadline, and kept us in the loop every step of the way. When we realized we needed to change how our checkout process worked, they didn't hesitate they just rolled up their sleeves and made it happen.

They followed agile sprints, hit all milestones, and were extremely responsive to feedback, quickly iterating flows, fixing bugs, and incorporating last-minute feature tweaks.

What was your primary form of communication with Prompt Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their blend of aesthetic frontend design and technical robustness was outstanding, they improve both the look and performance while keeping users at the core.
They somehow managed to create something that was both gorgeous to look at and lightning-fast under the hood. It's rare to find a team that gets both sides of that equation right.

Are there any areas for improvement or something Prompt Digital could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Senso.cloud

Describe what your company does in a single sentence.

Senso.cloud is a UK-based software provider that specializes in IT management and student safety solutions for educational institutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prompt Digital to accomplish?

• We needed them to update our digital presence and strategy, with a focus on repositioning senso.cloud as a forward-thinking EdTech solution and optimizing our online messaging to engage school IT directors, administrators, and district decision-makers.

SOLUTION

How did you find Prompt Digital?

• Online Search
• Referral

Why did you select Prompt Digital over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Prompt Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started by really digging into what makes our challenges unique. I mean, try explaining Chromebook extension adoption to someone who's never worked in a school district, it's not exactly straightforward! They took time to understand our world, then completely rethought how we were talking about ourselves online. We got a full website redesign on Webflow, cleaner messaging that actually makes sense, and content that doesn't sound like it was written by robots. The whole process included everything from initial wireframes to the final launch, plus they made sure our Chrome extension was properly showcased instead of buried in technical jargon.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The demo requests we were getting were from the right people: actual procurement teams from school districts who understood what we do. IT directors started telling us they finally "got it" when they visited our site. Even our contact form submissions became more targeted and specific, which told us people weren't confused anymore about what we offer.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was refreshing to have one person who knew our project inside and out, not a rotating cast of team members we had to keep explaining things to. Weekly check-ins kept everyone on the same page, and when we inevitably got backed up with content reviews (hey, it happens), they rolled with it and adjusted timelines without making us feel terrible about it. Everything was organized through Slack and Google Drive, so we always knew where things stood.

What was your primary form of communication with Prompt Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They actually understood EdTech. I can't tell how many agencies we've talked to who nod along but clearly have no clue what it's like trying to sell safety tools to schools. These folks got it from day one; they understood why IT directors care about Chromebook management, why administrators worry about student behavior online, and how to talk about these things without sounding like a software manual. It felt like working with people who'd actually been in our shoes, not just another agency trying to apply their standard playbook to our unique situation.

Are there any areas for improvement or something Prompt Digital could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Director of Zaltor Software Distribution

Describe what your company does in a single sentence.

We offers a range of services, including software distribution as an authorized distributor for leading IT manufacturers, providing licensing solutions for security, communications, and auditing software. Their managed services encompass infrastructure monitoring, cybersecurity solutions, backup systems, and communication management tools.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prompt Digital to accomplish?

• We engaged Prompt Digital to develop an innovative chatbot-based helpdesk assistant using generative AI, our goal was to improve B2B customer support efficiency, automate tier‑1 queries, and integrate it into our website and partner portal.

SOLUTION

How did you find Prompt Digital?

Referral

Why did you select Prompt Digital over others?

• Referred to me
• Company values aligned

How many teammates from Prompt Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team at Prompt Digital really dove deep into understanding our business first. They spent time going through our actual support tickets to see what our customers were really asking about, then mapped out how conversations should flow with an AI chatbot.
From there, they built the whole thing from scratch and got it working seamlessly with our existing Webflow customer portal. They made sure it could hand off tricky questions to our human agents when needed, which was crucial for us. But they didn't just build it and walk away, they created all the documentation our team needed, taught our support staff how to fine-tune responses, and set up dashboards so we could keep an eye on how everything was performing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results spoke for themselves pretty quickly. Just nine weeks after we went live, we saw a 40% drop in those basic "how do I reset my password" type requests that were eating up our team's time. Even better, when customers did have questions, they were getting answers in under 30 minutes instead of waiting six hours like before. Our monthly partner satisfaction surveys showed a noticeable bump too, which was the real proof that customers were happier.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prompt Digital was incredibly well‑organized, milestones were clear, deliverables met consistently, and when we needed mid‑stream adjustments (e.g. adding fallback language support), they adapted swiftly and updated timelines transparently. Communication was proactive via Slack and weekly virtual check‑ins.

What was your primary form of communication with Prompt Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're an MSP, which means our workflows are pretty complex and specialized. Instead of trying to force a generic solution on us, they took the time to understand how we actually operate and built something that feels like it was designed specifically for our team and our customers. The way they approached the conversation design was particularly smart; this doesn't feel like some robotic chatbot. It actually sounds like us, and our customers can tell the difference.

Are there any areas for improvement or something Prompt Digital could have done differently?

Only one minor observation: a live‑agent escalation training session would have been helpful a touch earlier. But their documentation and support were sufficient to fill the gap quickly this came across as a minor sequencing issue rather than a flaw.

BACKGROUND

Please describe your company and position.

I am the Sales Associate of Enveyo

Describe what your company does in a single sentence.

jOur company specializes in cloud-based solutions that enhance logistics operations for shippers and third-party logistics providers (3PLs) around the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prompt Digital to accomplish?

• We needed to completely modernize how our company comes across online. The irony wasn't lost on us here we are with some of the most advanced logistics technology in our space, but our website and digital presence looked like they were stuck in 2018. Prospects would land on our site and couldn't immediately grasp what made us different or why our solutions mattered. We brought Prompt Digital in to bridge that gap and create a digital experience that actually reflected the sophistication of what we've built.

SOLUTION

How did you find Prompt Digital?

Referral

Why did you select Prompt Digital over others?

• Close to my geographic location
• Referred to me
• Company values aligned

How many teammates from Prompt Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Prompt Digital came in as a full digital transformation partner. They began by conducting a deep discovery of how we operate, what sets our technology apart, and how buyers typically move through our sales process. From there, they guided the full redesign of our website and lead-gen experience, reshaping content structure, creating new UX flows, and building a cohesive visual system that aligns with our enterprise identity.

They delivered wireframes, developed new content modules that more clearly explained our tools like Audit, Insights, Cloudroute, and Alerting, and helped implement everything in a flexible Webflow environment. Beyond the website, they also advised us on digital storytelling, improved our demo pipeline, and created tailored landing pages for use in outbound campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The difference was noticeable. Within the first 4 months after launch, we started getting demo requests from prospects who were much more qualified and informed about what we do. Our sales team mentioned that initial conversations became more substantive people were coming in already understanding our value proposition rather than needing the basic education piece.
What really stood out was the quality of leads. We're seeing about 43% more demo requests, but more importantly, these prospects are staying engaged longer in our sales process. Our close rate on opportunities that start with the new digital experience has improved significantly. Even our existing customers have commented on how much more professional and credible we appear when they're sharing our materials internally.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Really solid project management throughout. We had one main point of contact who kept everything organized and moving forward, which was crucial given how many moving pieces there were. They were realistic about timelines upfront and hit their milestones consistently.
What I appreciated most was their flexibility when we needed to make changes. Logistics tech is complex, and sometimes it took us a few rounds to nail the messaging on certain features. They were patient with our feedback cycles and never made us feel like we were being difficult clients. When we had internal delays on content reviews, they adjusted the schedule without making it feel like a big deal.

What was your primary form of communication with Prompt Digital?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to quickly understand complex B2B technology and translate it into clear, compelling messaging. Most agencies either oversimplify things to the point where they sound generic, or they get lost in the technical weeds. Prompt Digital found that sweet spot where the content is sophisticated enough to establish credibility but clear enough that a busy executive can scan it and immediately get what we're about.
Their design work was exceptional, clean, modern, and intuitive without feeling trendy or overdone. It strikes the right balance for our market position.

Are there any areas for improvement or something Prompt Digital could have done differently?

Early in the project, we had a few review sessions where they presented too many concepts at once, which made it hard to give focused feedback. Once we mentioned this, they adjusted their approach to show us more focused options, and the process became much smoother.
Looking back, I also wish we had spent a bit more time upfront defining exactly how we wanted to handle technical documentation. We ended up needing to create some additional resources later that could have been planned from the beginning. But honestly, these are minor points in what was overall an excellent experience.

BACKGROUND

Please describe your company and position.

I am the Product Manager of Simbian

Describe what your company does in a single sentence.

Simbian addresses the complexities of security threats and operational challenges faced by businesses through its innovative AI Agents and Security Accelerator Platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prompt Digital to accomplish?

• We had this amazing product that we knew worked incredibly well, but when it came to presenting ourselves to the world? We looked like we were still operating out of someone's garage. Our branding just didn't match the level of innovation we were putting out there. We needed PROMPT DIGITAL to help us look as professional as we actually were, something that would make CISOs take us seriously and get investors excited about what we were building.

SOLUTION

How did you find Prompt Digital?

Referral

Why did you select Prompt Digital over others?

• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from Prompt Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They basically took us from zero to hero on the branding front. The whole thing started with them really getting to know us, sitting down with our leadership team, asking tough questions about who we are and what makes us different. Once they understood our DNA, they got to work on everything visual: our logo, colors, fonts, the whole nine yards. But it wasn't just about making things look pretty. They also helped us figure out how to talk about ourselves, rebuilt our website from the ground up, and created all the materials we needed to pitch investors and explain our product to potential customers. By the end, we had a complete brand bible and knew exactly how to use everything they'd created.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results have been pretty incredible, to be honest. Almost immediately after we launched the new brand, we started seeing more people reaching out to us. Our website went from crickets to actually generating real demo requests. When our team does outreach now, people actually respond, which wasn't always the case before. The best part? Industry veterans who've been watching our space started telling us we finally looked like we belonged at the big kids' table. That kind of validation means everything in our world.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with them felt effortless, which is rare for a creative project. We had one main person we worked with who always knew exactly where things stood and what was coming next. They broke everything down into manageable chunks and were super upfront about timing. When we inevitably changed our minds about a few things halfway through (as startups do), they just rolled with it. No drama, no delays they just figured out how to make it work and kept moving forward.

What was your primary form of communication with Prompt Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most design agencies either give you something that looks amazing but doesn't make business sense, or they understand your business but can't make it look good. PROMPT DIGITAL actually gets both sides of the equation. They took the time to really understand cybersecurity - not just the buzzwords, but the real challenges our customers face. Then they translated that into branding that actually helps us sell. It's rare to find creative people who think like business people too.

Are there any areas for improvement or something Prompt Digital could have done differently?

The only slight area of improvement would be the timing of the internal brand training session. It happened right after our brand refresh went live, and having it a bit earlier could have helped our sales and partnership teams ramp up faster with the new materials. That said, the documentation and training resources they provided were strong and helped us bridge that gap quickly.

BACKGROUND

Please describe your company and position.

I am the Operation Manager of Infinity Network Solutions

Describe what your company does in a single sentence.

We safeguard and optimize IT environments for B2B clients across North America via fully managed services, cybersecurity, and strategic cloud infrastructure.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prompt Digital to accomplish?

• We were drowning in content creation. We knew AI could help, but we didn't know where to start. That's when we brought in Prompt Digital to help us figure out how to actually use generative AI tools in our day-to-day work. We wanted to speed up everything from writing blog posts to creating client proposals, and we needed someone who could show us how to do it right.

SOLUTION

How did you find Prompt Digital?

• Online Search
• Referral

Why did you select Prompt Digital over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Prompt Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They started by taking a hard look at how we were doing things, and let me tell you, it wasn't pretty. Once they understood our pain points, they got to work:

• Created custom prompts that actually worked for our specific needs, blog posts, email campaigns, technical docs, you name it
• Showed us how to generate visuals that didn't look like generic stock photos
• Put together style guides that made sense (no 50-page manuals here)
• Trained our team so we weren't just copying and pasting
• Made everything work seamlessly with our existing tools like Slack

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results speak for themselves. In just 180 days:

• We cut our blog writing time in half seriously, half!
• Our marketing team went from struggling to publish monthly to cranking out quality articles every week
• Client proposals started looking professional with custom visuals we could create in minutes, not hours
• Everything we produce now has that consistent "us" feel, even when AI helps create it

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is where they really shined. There was no micromanaging, no endless meetings, just clear communication and results. They set up a simple weekly check-in process, kept us updated through Slack, and when we had to shift priorities halfway through (because, you know, business happens), they rolled with it without missing a beat.

What was your primary form of communication with Prompt Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Most AI consultants just tell you which buttons to press. Prompt Digital taught us to think strategically about AI. They didn't just hand us generic prompts, they showed us how to craft prompts that actually fit our brand and business goals. It's like having an AI whisperer on your team.

Are there any areas for improvement or something Prompt Digital could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Marketing Specialist of Gradian

Describe what your company does in a single sentence.

Our company focuses on Data Loss Prevention (DLP) and Network Security, offering solutions designed to protect sensitive data across various platforms. Its services likely include risk assessment, security infrastructure implementation, and compliance-related IT support. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prompt Digital to accomplish?

• We’d been talking internally about giving our digital presence a serious refresh. Our old site felt clunky, dated, and didn’t reflect who we are today or where we’re headed. Beyond just a facelift, we also wanted to create a more direct way for potential and existing clients to reach us when something goes wrong, particularly in high-pressure incident response scenarios. That’s where the conversational AI came in. We wanted something that felt personal, smart, and genuinely helpful not just a glorified FAQ bot.

SOLUTION

How did you find Prompt Digital?

• Referral
• Clutch Site

Why did you select Prompt Digital over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Prompt Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They completely rebuilt our website from scratch new design, better structure, content that actually makes sense, everything. But the real game-changer was the conversational AI they created for us.

Here's what made it different:
Instead of giving us some off-the-shelf chatbot that spits out generic responses, they built something that understands how we actually work. It knows our processes, speaks our language, and can intelligently route urgent cybersecurity issues to the right team member without making clients jump through hoops.
Beyond the technical build, they also gave us a proper launch strategy, trained our whole team on how everything worked, and created documentation that we actually use (shocking, I know). They even stuck around during our internal rollout to make sure everything went smoothly. That kind of support isn't something you see every day.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

You know that feeling when something just clicks? That's what happened here. Within six weeks of launch, we were seeing more client interactions through the chatbot than we'd expected, and this is the key part the quality of those interactions was genuinely better.
Clients were getting answers faster, the AI was smart enough to help when it could and escalate when it couldn't, and our support team was thrilled. Instead of sorting through vague contact form submissions all day, they were getting clear, context-rich requests that were already properly prioritized. It transformed how we handle client communications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management can make or break any initiative, and these guys absolutely nailed it. They assigned us a project lead who felt like an extension of our own team. Weekly check-ins were actually useful (not just status theater), and when we needed to pivot or handle unexpected changes, they just rolled with it.
We had a last-minute compliance requirement that could have derailed everything, but they adapted without missing a beat. No drama, no delays, just solutions. Their communication style was refreshingly straightforward, responsive, transparent, and collaborative rather than just vendor-client transactional.

What was your primary form of communication with Prompt Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They understand that great technology means nothing if real people can't use it effectively. Too many agencies get caught up in showing off their technical skills or creating something that looks amazing in a demo but falls apart in the real world.
PROMPT DIGITAL gets both sides of the equation. They know how to create something that wows you technically and looks incredible, but they never lose sight of the human experience. The chatbot they built for us isn't just functionally smart; it feels intuitive in the way people expect technology to work.

Are there any areas for improvement or something Prompt Digital could have done differently?

It would be the timing of the internal training materials. They came through a bit after launch, which led to a minor scramble on our end for a day or two.

BACKGROUND

Please describe your company and position.

I am the Chief Experience Officer of Coremaker

Describe what your company does in a single sentence.

Our company specializes in assisting large businesses with innovation by developing new products that integrate smoothly with existing legacy systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prompt Digital to accomplish?

• Our website felt generic, our messaging was all over the place, and frankly, we were losing potential enterprise deals because we couldn't clearly communicate our value. That's when we brought in Prompt Digital. We needed someone who could help us get crystal clear on what makes us different and how to tell that story to both enterprise clients and startups looking for rock-solid architecture solutions.

SOLUTION

How did you find Prompt Digital?

• Online Search
• Referral

Why did you select Prompt Digital over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Prompt Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Prompt Digital team didn't just jump in with assumptions. They sat down with everyone from our leadership team to our engineers to really understand what we do and who we serve best. Through these workshops, they mapped out how our potential clients actually think and behave, then completely redefined how we talk about ourselves.
What we got was exactly what we needed: a clear digital strategy, messaging that actually makes sense, wireframes that prioritize trust and clarity, and a content plan that aligns with what our technical team actually delivers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Here's what happened within just three months: We started getting the kind of inquiries we'd been dreaming about. High-quality enterprise prospects were reaching out to us, not the other way around. Those valuable RFP invitations we used to rarely see? They doubled. And perhaps most importantly, we stopped getting those head-scratching inquiries from people who clearly didn't understand what we do those dropped by about 20%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One thing that really stood out was how they managed the project. They worked in focused two-week sprints and somehow managed to deliver everything ahead of schedule. The communication was fantastic they kept us in the loop through Slack, had regular check-ins, and when we needed to pivot or refine something, they rolled with it without missing a beat.

What was your primary form of communication with Prompt Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

You know that feeling when someone just "gets it"? That's exactly what happened here. They took our half-formed ideas and somehow turned them into polished, professional work that actually reflected who we are. It wasn't just their strategic thinking (though that was impressive) or their UX expertise, it was how they felt like part of our team rather than some distant agency.

Are there any areas for improvement or something Prompt Digital could have done differently?

If we're being completely honest, the one thing we wished for was a bit more hand-holding on the analytics side after launch. We wanted to better understand how to read and interpret the user engagement data ourselves. But when we mentioned this, they were totally flexible and added some extra training sessions to help us get up to speed.

BACKGROUND

Please describe your company and position.

I am the CEO of MailChannels

Describe what your company does in a single sentence.

MailChannels ensures your customers' emails are always delivered. Trusted by the fastest-growing hosting providers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Prompt Digital to accomplish?

• Our platform works incredibly well under the hood, but we’d been hearing from users that it didn’t always feel that way. The dashboard was cluttered, the navigation felt clunky, and important tools were getting lost in the noise. We needed a team that could help us rethink how the user experience should feel one that really understood how to simplify complexity without watering things down. That’s exactly what we brought Prompt Digital in to do.

SOLUTION

How did you find Prompt Digital?

• Online Search
• Clutch Site

Why did you select Prompt Digital over others?

• Good value for cost
• Company values aligned

How many teammates from Prompt Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project kicked off with a full discovery phase. Prompt Digital didn’t just look at our UI and toss out a new design they took time to interview our customers, analyze user behavior, and get a feel for how people were actually using the product. They then created user personas, journey flows, and early wireframes. From there, we worked through several iterations of design concepts, eventually landing on a much more streamlined dashboard experience. They delivered a complete design system, interactive prototypes, and final screens that our engineering team could implement directly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once we launched the redesign, we saw a drop in support tickets related to dashboard confusion. That was the first big indicator it was working. But what really stood out to me was hearing from customers who had been with us for years they were reaching out just to say how much better everything felt. Engagement with secondary features increased too, which told us users were finally discovering tools they hadn’t even noticed before. It wasn’t just about things looking nicer it was about things making sense.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were fantastic to work with. They were organized, communicative, and always kept us in the loop. Every stage had a clear roadmap, and we never felt like we were being left in the dark. When something needed tweaking, they didn’t take it personally they welcomed the feedback and acted on it quickly. It really felt like a collaboration, not a one-way engagement.

What was your primary form of communication with Prompt Digital?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to bridge the gap between design and functionality. So many agencies lean too heavily on visuals or trends without considering the real-world use cases. Prompt Digital took the time to understand what our users actually do then built designs around that. It felt very grounded, very intentional. That’s rare, and it showed in the final product.

Are there any areas for improvement or something Prompt Digital could have done differently?

We had to go back and forth on a couple of features toward the end, which maybe could’ve been caught earlier with more in-the-moment user testing.