Prerna Trimurty Infotech Pvt. Ltd.

BACKGROUND

Please describe your company and your position there.

I am the operation manger at Cosmetic and beauty company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PTI WebTech, and what were your goals?

We were looking for a company to develop our website based on our requirements, so our main goal was to have a friendly website and easy access for customer.

SOLUTION

How did you select this vendor and what were the deciding factors?

Actually I consulted one of our friend so he never this company then I call for quotation from many companies but this company was more cooperative on communication also they are quick on reply.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

So we started with kick off meeting and we agree on all our requirements and we finalize the most important deliverables which were: our website should be mobile friendly, no missed function, our website should be functional for Arabic (RTL) and English (LTR) Languages and installing Omani bank gate way.

We asked them to provide for us the best practice on e-commerce website and they do. we also installed customized WhatsApp communication for customer. and we keep developing the website as we want to convert our website now to app.

How many people from the vendor's team worked with you, and what were their positions?

They assigned for us the project manager to handle all daily operation development. So, the project manager with another as deputy are managing the project and two developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As developing a website from zero and we get an excellent feedback from customer was this is a main measurement

Describe their project management style, including communication tools and timeliness.

working with them was easily as we communicate with them easily over emails, WhatsApp, zoom and over phone also.

What did you find most impressive or unique about this company?

Their commitment to fixing any problems was impressive. They were working even in weekend to finalize the tasks.

Are there any areas for improvement or something they could have done differently?

at the first we had some communication issue as this was the first time for us to work with abroad company but we commoner of this after we develop more communication channels.

BACKGROUND

Please describe your company and your position there.

I am the E-commerce manager at james lakeland and in charge of the whole online company platform & partners

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PTI WebTech, and what were your goals?

To help build & design our shopify store and make it as beautiful, functional and add so many cool features.

SOLUTION

How did you select this vendor and what were the deciding factors?

Reached out to me thru free lancer when i put out a advert and was very polite and knew what he was talking about very professional.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a a meeting on whatsapp video, then i would send him screenshows & explain what i needed changed/added or what features i wanted. we talked thru whatsapp thru the whole project and it was very easy and fairly quick to complete the work required because of the time zones i would message him the changes i would require and when i woke up in the morning they would all be done.

How many people from the vendor's team worked with you, and what were their positions?

two people were involved it was suresh and his assistant

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have launched the website in early march and it was pretty much flawless no issues and everything was running smoothly by the launch which was amazing. the website it completed to a very high standard and all the functions work perfectly.

Describe their project management style, including communication tools and timeliness.

we communicated thru WhatsApp and i sent screenshots of what needed adjusting such as font size , font style what to add, when there was issues i would describe the issue and how a certain button or feature should work and it was all done to a very high standard.

What did you find most impressive or unique about this company?

The communication was amazing, and they were all very friendly.

Are there any areas for improvement or something they could have done differently?

nothing that i can think of the whole process was quite smooth.

BACKGROUND

Please describe your company and your position there.

I’m the owner of LIQUORexam.com, an LMS (learning management system).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PTI WebTech?

We needed an LMS system developing from the ground up.

What were your goals for this project?

We were looking to develop a system that was customizable and expandable.

SOLUTION

How did you select this vendor?

I was referred to them PTI through Freelancer.com.

Describe the project and the services they provided in detail.

The LMS needed to accommodate courses, lessons, slides, quizzes, quiz questions, and images and audio. It also includes the upload and assignment of documents, custom report generation, multiple user account types, payment processing, and many other additional features.

What was the team composition?

We’ve been serviced by two developers, Dinesh (Project Manager, PTI WebTech) and another team member.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They produce great results and service—I would highly recommend them. PTI has shown expertise in programming and problem-solving. We’ve been extremely pleased with all aspects of their service.

How was project management arranged and how effective was it?

We manage the work internally, providing a list of our needs then they deliver solutions.

What did you find most impressive about this company?

Their programming skill and their responsiveness are impressive.

Are there any areas for improvement?

None come to mind at the moment.

BACKGROUND

Introduce your business and what you do there.

I’m a consultant for a restaurant, and I’m in charge of managing the website.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PTI WebTech?

I needed a partner to update the website.

SOLUTION

What was the scope of their involvement?

The site already existed, but I hired PTI WebTech to create a new design, layout, and code. They integrated a new contact form and a new catering request form. The bulk of the work is completed, and now they’re mainly working on backend improvements to make the site more secure and efficient. The original site was on Joomla, and PTI WebTech created the new version on WordPress, providing customizations as needed.

What is the team composition?

I had one main point of contact.

How did you come to work with PTI WebTech?

I originally found them on Guru.com. I’ve used PTI WebTech for a few different projects (including our original site), and they always did great work, so I hired them for the update.

What is the status of this engagement?

We worked on this project from September–November 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The new website functions well and has a clean design. We haven’t received any complaints, which is a good sign.

How did PTI WebTech perform from a project management standpoint?

They met deadlines and responded quickly to any concerns or questions. We mainly used phone, email, and Skype to communicate.

What did you find most impressive about them?

Their communication is excellent; they’re efficient, quick, and timely.

Are there any areas they could improve?

No.

Do you have any advice for future clients of theirs?

They work fast, so make sure you aren’t delaying their process.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and operator of MedWaste management. We’re a medical waste disposal company that services the entire state of California.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PTI WebTech?

I needed help with every aspect of managing our website.

SOLUTION

What was the scope of their involvement?

PTI WebTech modernized our website and refreshed the design. They continue to update it regularly with new content. They ensure users can see all the company information. They also integrated Salesforce with the site. When a visitor enters their info on the website, it comes directly to my database. They added multiple functionality to the website such as blogs and the Shopify e-commerce platform. They develop in PHP and CSS, as well as using Google Webmaster tools.

What is the team composition?

I deal with one of the partners and then he distributes jobs to his teammates.

How did you come to work with PTI WebTech?

A friends of mine was using them and recommended them to me.

How much have you invested with them?

I’ve spent close to $10,000.

What is the status of this engagement?

We’ve been working together for almost two years and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve been hugely impactful. Working with PTI WebTech has brought my company to the next level. Without a proper web presence, we were lost in the crowd. They took our site to the next level, which allows us to start competing with others in our industry.

How did PTI WebTech perform from a project management standpoint?

I’ve only been impressed with their team. We stay in communication via email and Skype. They’re great at meeting our deadlines. Timeliness is a major issue with web projects, but they never fail.

What did you find most impressive about them?

They’re very trustworthy and responsive.

Are there any areas they could improve?

No. I don't have any criticism for them.

Do you have any advice for potential customers?

Be extremely clear about what you want.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Neyox Outsourcing, an IT company that services banks, e-commerce businesses, and medical institutes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PTI WebTech?

In some instances, our company didn’t have enough people to provide backend support to our clients. We needed an outside vendor because hiring in-house staff would have been too expensive for a non-continual need.

SOLUTION

What was the scope of their involvement?

PTI WebTech supports our company with various services that include e-commerce, backend support for PHP and WordPress, online marketing—including SEO and social media—and database management. They have worked on multiple projects.

For one project, we had a customer that needed their e-commerce shoe website redesigned. The team provided us with three or four options, which we presented to the client. The team then overhauled the website using Ruby on Rails and WooCommerce; they also created payment gateways and a PayPal integration.

What is the team composition?

We’ve hired 10–15 people from their team, and we’ve worked on various projects. I have three project managers on my team that interact with PTI WebTech directly.

How did you come to work with PTI WebTech?

We found them during a Google search that included the terms “e-commerce development company” and “Ruby on Rails expert.” We assessed their profiles on Freelancer, Upwork, and Google. The numerous positive reviews helped us determine they were the right company for us.

How much have you invested with them?

We’ve spent between $25,000–$50,000.

What is the status of this engagement?

We started working with PTI WebTech in 2014 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

PTI WebTech is like a one-stop-shop. They provide good value for cost—for both our company and our customers. Their resources and subject-matter expertise have saved us a lot of time and money. End-clients usually like the team’s designs. Although our customers may have different aesthetic preferences for the homepage or color scheme, the overall quality is always good. Our internal project manager always rates PTI WebTech’s coding positively.

How did PTI WebTech perform from a project management standpoint?

We use cloud-based tools and a CRM solution to track progress and share information. That technology keeps us informed and prepared for in-person meetings at their office. Overall, PTI WebTech is the perfect team. They are knowledgeable, familiar with our business, and are available nearly 24/7 via phone, Skype, or email.

What did you find most impressive about them?

They’re down-to-earth people and they understand what they’re offering. If they can do something, they’ll say yes; if they can’t, they simply tell us they can’t. The team is very transparent and won’t outsource to other companies.

Are there any areas they could improve?

Although PTI WebTech offers multiple services, they could hire more Ruby on Rails experts. The team does have three experienced Ruby developers with significant expertise in the language, but occasionally I feel they should have closer to 10 experts.

We had a big Ruby on Rails project six months back, which took a long time to finish because they only had three developers in their company. Having up to 10 experts would have allowed us to finish that project in less than a month, and it would’ve saved us a lot of money.

Do you have any advice for future clients of theirs?

They’re nice people and experts in their field. The team is cost-effective and growing in size, which enables us to scale projects with them. I’m sure future clients will find their capabilities convincing and hire the team for larger projects.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Pipa Media, which provides digital services to a range of small-to-medium-sized businesses in Australia, Brazil, and New Zealand. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PTI WebTech?

Developers and coders on the Australian Gold Coast charge anywhere from $70–$150 per hour, which isn’t a sustainable rate for us. We wanted to find satisfactory coding and website development services at a rate that would allow us to sustain our business. 

SOLUTION

What was the scope of their involvement?

PTI WebTech has helped us produce content in the form of websites, web-based backend solutions, and graphic solutions. The bulk of their work involves coding and website development for clients ranging from English language schools to health organizations, gyms, e-commerce stores, and retail brands. They’ve also helped with the development of our own website and digital footprint.

They’ve provided Drupal and WordPress solutions for us, amounting to the bulk of our work. We have worked with PTI WebTech on behalf of a small jujitsu business with 8–9 gyms across Australia, each with between 100 and 160 members. Over a three- or four-year period, they provided us with all the coding for the development of the business site. My company designed the solutions for this client, and, since we needed those solutions carved into reality, PTI WebTech provided the coding. This entailed a complete redesign of the site, adding over 200 pages to the site, including 30-40 landing pages, a student login section for online classes, and an e-commerce solution through which the club can sell its merchandise online.

What is the team dynamic?

I have dealt with two members from PTI WebTech: Suresh [Founder and CEO, PTI WebTech] and Sugan [Project Manager, PTI WebTech]. I can write them a brief for new tasks, explaining what we need, and they’ll set the wheels in motion. If they have any questions or need clarification, they will email me or call me on Skype. From there, they talk to the developers and get a solution coded. PTI WebTech has always been prompt in their replies, which is why our relationship has lasted so long.

How did you come to work with PTI WebTech?

Looking for a solution, we went to Elance (now Upwork) and worked with a number of different providers. In the end, PTI WebTech stood out as a group that always replied in a timely fashion, provided work that met or exceeded our expectations and charged a sustainable rate for us. We established an ongoing and stable relationship.

How much have you invested with them?

The total cost of PTI WebTech’s work has been between $70,000 and $100,000.

What is the status of this engagement?

We started working with PTI WebTech in 2011.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of results, the jujitsu website had organic growth and an increase in visitation rates from students. The company grew from 200 to 700 students. Other things contributed to that, but the improved website was a major factor. PTI WebTech has provided coding and website design that’s worked, at an 80% lower price compared to the Australian market.

How did PTI WebTech perform from a project management standpoint?

In every case, we’ve reached our desired outcome. There have been some misunderstandings, but, in every instance, PTI WebTech communicated clearly and sought to rectify the issue as quickly as possible. When we had major issues, they did everything they could to fix them. Generally, I think very highly of PTI WebTech’s customer service.

They’re punctual in terms of deadlines, and I don’t think they’ve ever missed one. Projects were always completed within a comfortable timeframe for us. We’ve had no issues with PTI WebTech’s ability to manage projects to completion.

What did you find most impressive about them?

Their impact on our company has been major. PTI WebTech is providing coding and website development at 20% of the cost we’d have to pay in Australia, and, in terms of my experience with local developers, they’re more professional as well. This allowed us to build our business. If we didn’t have access to website development and coding at that reduced price, we wouldn’t have been able to set up our business in the way we did. PTI WebTech’s involvement has been fundamental to our success.

The promptness of their responses to any of our queries or concerns makes them stand out. PTI WebTech is always available. If we send them an email or Skype them, they get back to us within an hour. I haven’t experienced that level of commitment with any other developer. PTI WebTech is focused on customer service in terms of making sure that all of our concerns are dealt with promptly.

Are there any areas they could improve?

The organizational structure of their code is the only concern that’s been raised by some local developers who’ve looked at the backend of the sites from PTI WebTech. Having said that, I’ve never had any issues with the websites or the solutions they’ve built for us. PTI WebTech’s work has always been good enough for us, even though it has been criticized by some website developers. I’m not too sure how much weight to place on those criticisms.

Do you have any advice for future clients of theirs?

Because we’re dealing with a remote group, their English is a bit different compared to Australian English. We’re getting a good-quality product at a highly discounted rate, which justifies the patience needed for working with people who speak English in a slightly different way.

When speaking with PTI WebTech’s team, I’d advise potential customers to take their time and clearly lay out the task in terms of a first brief and always clarify the brief through a second or third conversation. The more clarity we have up front, the less time we need to spend clarifying down the track. Make sure that everyone’s on the same page and be patient in terms of ironing out details over Skype. There won’t be any issues after this. 

BACKGROUND

Introduce your business and what you do there.

We are a furniture marketplace based in London, focusing on the online classified ads vertical. We want to become the simplest way of buying and selling furniture. Our services include pickup, delivery, and storage. We also post, manage, and provide marketing on behalf of customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PTI WebTech?

Secondhand furniture is not the sexiest industry, so it was important to have a clean and nice look. We wanted to show buyers and investors that we don’t want to be the next Craigslist — there is a nicer and easier way of buying furniture. I built the website myself using Shopify but needed help with certain pages and processes. Building a 2-sided marketplace is always very difficult and requires a lot of work. It’s a chicken-and-egg problem.

SOLUTION

What was the scope of their involvement?

PTI WebTech has helped me edit and fix my Shopify theme and pages. They provide solutions to every problem I face, mostly in terms of optimizations. They are more aware of integrating apps that I could use to work faster, and they are willing to share their knowledge. For example, we have a product hunt feature for specific pieces that users can’t find on the website. Before, I would do it all manually by email, which was complicated and not very efficient. PTI WebTech came up with the idea of making it into a form.

We also have color swatches on the website for products with different variants. PTI WebTech found a way of making it work with other integrated apps we have. PTI WebTech has also helped me update the themes in my Shopify store.

I also built a simple app myself, and most of its pages needed to be integrated. PTI WebTech was able to find a free way of making it functional by creating a kind of software.

How did you come to work with PTI WebTech?

I didn’t know what I needed initially, so I asked for someone who could help edit my front page.

How much have you invested with them?

We’ve built a relationship and understand each other around payments. They have good pricing.

What is the status of this engagement?

I’ve been working with PTI WebTech since late 2015. We’ve been working on and off — I can get in touch with them anytime I need something and send a list of edits.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This would be hard to measure since we’re an early-stage startup. I couldn’t say how much PTI WebTech has helped increase our sales. I’ve built the website myself, as a non-coder, and they’ve helped me bring it to a level that I’m comfortable sharing with others. I built the basic backbone, and PTI WebTech has helped make the website look seamless and professional. They’ve been great at basic UX/UI [user experience/user interface] elements like fonts, scrolling, and the general look.

How did PTI WebTech perform from a project management standpoint?

PTI WebTech will gladly do anything that is time-consuming or painful. I can write to them about anything I need done or send a screenshot. After I describe the problem and how I want it to be fixed, PTI WebTech will get it done straight away. Usually, I will send 2–3 tasks by the time I go to bed and have it done by the time I wake up. There’s a big time difference because PTI WebTech is based in India, and I’m in London.

The communication is great, and the timing is usually good. Suresh Kumar, their CEO, is my point of contact. He speaks excellent English. Whenever I need something, I would speak to him, and he will pass my instructions to his team. He will then call back the next day with results.

What did you find most impressive about them?

PTI WebTech has been the best freelance partner I’ve worked with, and I’ve used quite a few around the world. I’ve used 40–45 vendors for other purposes over the last 3 years, and I was never disappointed by PTI WebTech. I have to say they have been exceptional. They are trustworthy and hardworking. They have always completed tasks without any delays.

PTI WebTech is always willing the help. They are extremely resourceful, finding the best solutions to most of my tech problems. They will always try and get you the best prices and practices. I have referred them to several other startups, and everyone says the same —they are awesome freelancers. PTI WebTech is definitely a must hire. 

We’ve built a trust, and it’s something I cherish. I’ve had some credit card issues that put the website on hold, but PTI WebTech kept working and didn’t worry too much about it. They went out of their way when they could have just refused me. 

Are there any areas they could improve?

Compared to everyone else I’ve used, I’m very pleased with PTI WebTech.

BACKGROUND

Please describe your company and position.

I am the Director of Dr. Rao's Herbal Pharma PVT LTD

Describe what your company does in a single sentence.

We Dr.Rao's Herbal Pharma Pvt Ltd are Ayurvedic/Herbal products Manufacturers sell products to doctors and Direct to consumers, we are established since 1987.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PTI WebTech to accomplish?

• Website development

SOLUTION

How did you find PTI WebTech?

Online Search

Why did you select PTI WebTech over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from PTI WebTech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We want our website developed on shopify

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

shopify website developed as per our requirement with cooperation and revisisons till we are satisfied

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They responded very well.... and deadline never missed... i was amazed of their services... never saw any other company with this kind of response...as soon as i ask for the changes or anything ...they will get it done like a flash

What was your primary form of communication with PTI WebTech?

Virtual Meeting

What did you find most impressive or unique about this company?

PTI WebTech's service and understanding of the requirements were unique, and what so ever they will get things done and team work is excellent i was really impressed

Are there any areas for improvement or something PTI WebTech could have done differently?

they are good enough ... i dont think they need improvements