PlutoSec

BACKGROUND

Please describe your company and position.

I am the IT & E-Commerce Manager of Gruppo Merlino

Describe what your company does in a single sentence.

Gruppo Merlino produces and distributes high-quality, natural dog food and supplements crafted with ethically sourced ingredients to support canine health and well-being. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlutoSec to accomplish?

• Network Penetration test
• Cloud Security Solution
• Penetration Testing
• Cybersecurity Services
• Firewall installation and configuration
• Cybersecurity Services

SOLUTION

How did you find PlutoSec?

Online Search

Why did you select PlutoSec over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from PlutoSec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PlutoSec conducted a full-scope cybersecurity assessment for Gruppo Merlino, focusing on their e-commerce platform, internal network, and cloud infrastructure. The engagement included web application penetration testing, vulnerability scanning, cloud security analysis, and a phishing simulation to evaluate both technical and human risk. Key deliverables included a detailed technical report with identified vulnerabilities, risk ratings, and step-by-step remediation guidance, along with an executive summary tailored for non-technical stakeholders. This project enabled Gruppo Merlino to enhance its overall security posture and better protect sensitive customer and operational data.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of the project, Gruppo Merlino successfully remediated all critical and moderate vulnerabilities identified in their systems, significantly improving their overall security posture. The web application underwent key security hardening, access controls were strengthened, and multi-factor authentication was implemented across administrative platforms. Employee awareness also improved following the phishing simulation and training sessions. These measurable outcomes enhanced the organization's resilience to cyber threats and aligned their infrastructure more closely with industry best practices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PlutoSec demonstrated strong project management throughout the engagement. They maintained clear communication from the initial kickoff to final delivery, keeping us informed at every stage of the assessment. All deliverables were provided on time, and any follow-up questions or clarifications were addressed promptly and thoroughly. Their team was responsive, professional, and flexible in adapting to our specific operational needs, ensuring the process was smooth and minimally disruptive to our daily activities.

What was your primary form of communication with PlutoSec?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about PlutoSec was their deep technical expertise combined with their ability to communicate complex security issues in a clear and practical way. Their team didn’t just identify problems—they took the time to explain the real-world impact and walked us through effective solutions tailored to our business. Their professionalism, responsiveness, and focus on building long-term security value made them a standout partner.

Are there any areas for improvement or something PlutoSec could have done differently?

While the overall experience was highly positive, one area for improvement could be the addition of a client-facing dashboard to track remediation progress and vulnerability status in real time. Having a centralized portal for ongoing visibility and collaboration would enhance the post-assessment experience. However, PlutoSec was always available for follow-up and provided clear documentation to bridge that gap effectively.

BACKGROUND

Please describe your company and position.

I am the Digital Operations & Data Privacy Manager of Consulti Con Carte

Describe what your company does in a single sentence.

We provide professional tarot and astrology-based consultation services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlutoSec to accomplish?

• Managed Security Services
• Network Penetration test
• Penetration Testing
• Web Penetration Testing
• Cybersecurity Services
• Cloud Security Solution

SOLUTION

How did you find PlutoSec?

• Online Search
• Referral

Why did you select PlutoSec over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from PlutoSec were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

PlutoSec conducted a comprehensive cybersecurity assessment of our platform, focusing on both our web infrastructure and backend systems that handle client interactions and payment data. The scope included vulnerability assessments, secure configuration reviews, API testing, and data flow analysis. Key deliverables included a detailed vulnerability report, prioritized remediation recommendations, GDPR compliance checks, and a follow-up verification test to confirm all critical issues were resolved. They also provided consultation on securing our VoIP-based call routing system and helped strengthen overall data privacy measures.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following PlutoSec’s engagement, we saw a complete elimination of high and critical vulnerabilities across our platform. Our system’s average response time improved due to optimization recommendations, and we passed a third-party GDPR compliance audit without any security-related flags. Additionally, user session integrity and transaction handling became more stable, resulting in fewer support tickets related to platform errors or failed payments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PlutoSec’s project management was efficient and well-structured. They provided a clear timeline from the start, met every deadline, and kept us updated with regular progress check-ins. Communication was seamless—they were quick to respond to our queries, open to feedback, and adjusted their approach based on our operational needs. Their ability to translate complex technical findings into actionable steps for our team made the entire process smooth and collaborative. 

What was your primary form of communication with PlutoSec?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about PlutoSec was their deep technical expertise combined with a human-centric approach. They didn’t just deliver a generic security audit—they tailored their testing to our specific platform, including niche components like our real-time call routing and payment processing systems. Their ability to identify subtle vulnerabilities that automated tools missed, along with their commitment to long-term security improvements, really set them apart from others we’ve worked with.

Are there any areas for improvement or something PlutoSec could have done differently?

The only area for improvement would be enhancing the visual clarity of their final reports. While the technical content was excellent, adding high-level executive summaries or dashboard-style visuals would make it easier for non-technical stakeholders to grasp the overall risk posture and remediation progress at a glance. Otherwise, their service was outstanding. 

BACKGROUND

Please describe your company and position.

I am the IT & Digital Security Coordinator of LTM Officina Moda

Describe what your company does in a single sentence.

LTM Officina Moda is a high-end Italian fashion production studio.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlutoSec to accomplish?

• Penetration Testing
• Cloud Security Solution
• Firewall installation and configuration
• Managed Security Services
• Network Penetration test

SOLUTION

How did you find PlutoSec?

• Online Search
• Referral

Why did you select PlutoSec over others?

• High ratings
• Referred to me

How many teammates from PlutoSec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PlutoSec was engaged to perform a complete cybersecurity assessment of LTM Officina Moda’s internal systems and customer-facing digital assets. The scope of work included a thorough penetration test of their corporate website, secure evaluation of internal file-sharing platforms used for design and production assets, and a review of email systems to identify phishing vulnerabilities. Key deliverables included a detailed penetration testing report, remediation roadmap for all identified vulnerabilities, secure configuration of email SPF/DKIM/DMARC records, and data protection best practices tailored to the fashion industry’s intellectual property concerns. Additionally, PlutoSec provided secure file handling protocols to protect sensitive design files shared with clients and suppliers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After PlutoSec's engagement, all major vulnerabilities in our systems were resolved, and our file-sharing and email platforms became significantly more secure. We saw improved email security and reduced phishing risk, along with stronger protection for our proprietary design assets. The project boosted both our internal confidence and client trust in how we handle sensitive data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PlutoSec’s project management was efficient and highly organized. They delivered all tasks on time, kept us updated at every stage, and were quick to respond whenever we had questions or needed adjustments. Their ability to work around our production schedule and clearly explain technical details made the entire process smooth and stress-free.

What was your primary form of communication with PlutoSec?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about PlutoSec was their deep understanding of both cybersecurity and the unique needs of the fashion industry. They didn’t offer a one-size-fits-all solution—instead, they tailored their approach to protect our design assets, communication channels, and client data. Their technical expertise, responsiveness, and ability to explain everything clearly made them stand out as a true strategic partner, not just a service provider.

Are there any areas for improvement or something PlutoSec could have done differently?

Our experience with PlutoSec was very positive overall, but one small area for improvement could be offering a brief post-project session or dashboard for ongoing monitoring recommendations. While their documentation was thorough, a quick visual overview of our security status and suggested next steps would have been a helpful addition.

BACKGROUND

Please describe your company and position.

I am the Digital Operations & Event Security Coordinator of Premio Majano

Describe what your company does in a single sentence.

Premio Majano is a cultural organization that hosts an annual international award event celebrating excellence in cinema, television, and storytelling through screenings, panels, and live ceremonies in Chieti, Italy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlutoSec to accomplish?

• Network Penetration test
• Penetration Testing
• Web Penetration Testing
• Cybersecurity Services
• Managed Security Services

SOLUTION

How did you find PlutoSec?

Online Search

Why did you select PlutoSec over others?

• High ratings
• Close to my geographic location
• Great culture fit

How many teammates from PlutoSec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PlutoSec was brought on to secure the digital infrastructure of Premiomajano ahead of our annual international cultural event. The scope of work included a comprehensive vulnerability assessment of our website, penetration testing to identify potential attack vectors, and the implementation of security controls to protect sensitive data such as jury credentials, participant registrations, and media uploads. Key deliverables included a detailed security audit report, remediation of identified vulnerabilities, configuration of secure email communication protocols, and guidance on maintaining GDPR compliance. Additionally, they provided real-time monitoring support during the event week to ensure uninterrupted digital operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of PlutoSec’s work, our website and digital assets remained fully secure and stable throughout the entire event period, with no security incidents or service disruptions reported. All identified vulnerabilities were addressed ahead of schedule, and we noticed faster website performance and improved reliability during peak traffic. Our internal team also gained a better understanding of secure digital practices, thanks to PlutoSec’s clear guidance and post-engagement support. The successful execution of our event without any technical issues was a clear indicator of the project’s success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PlutoSec demonstrated excellent project management from start to finish. They clearly outlined the timeline, scope, and deliverables at the beginning, and delivered every milestone on time—even under the pressure of our fast-approaching event. Their communication was prompt and transparent, and they were always available to answer questions or adapt to last-minute needs. We appreciated how closely they collaborated with our internal team, ensuring we stayed informed and confident at every stage of the project.

What was your primary form of communication with PlutoSec?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about PlutoSec was their ability to combine deep technical expertise with a practical, event-focused mindset. They understood that we weren’t just running a website—we were hosting a live, high-profile cultural event with many moving parts. Their team went beyond just fixing vulnerabilities; they actively helped us build digital resilience, offered real-time support during the event, and made complex cybersecurity feel manageable. Their commitment, flexibility, and clarity truly set them apart. 

Are there any areas for improvement or something PlutoSec could have done differently?

Overall, our experience with PlutoSec was outstanding, but one area for improvement could be offering a more streamlined post-project summary for non-technical stakeholders. While the technical documentation was thorough, a brief executive overview with visuals or risk scores would have helped our leadership team quickly grasp the overall impact. Still, their willingness to explain everything in detail helped bridge that gap effectively.

BACKGROUND

Please describe your company and position.

I am the IT Systems & Data Security Specialist of Numeri Vincenti

Describe what your company does in a single sentence.

Numeri Vincenti specializes in digital lead generation by offering interactive content and personalized experiences

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlutoSec to accomplish?

• Penetration Testing
• Network Penetration test
• Managed Security Services
• Cloud Security Solution
• Cybersecurity Services

SOLUTION

How did you find PlutoSec?

Online Search

Why did you select PlutoSec over others?

• High ratings
• Referred to me

How many teammates from PlutoSec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PlutoSec conducted a comprehensive cybersecurity engagement for Numeri Vincenti, focusing on web application security, infrastructure hardening, and data protection compliance. The scope included a full web application vulnerability assessment, penetration testing, and a cloud security audit to ensure user data was properly secured in line with industry standards. Key deliverables included a detailed technical report outlining discovered vulnerabilities, prioritized risk ratings, and tailored remediation recommendations. In addition, PlutoSec assisted in deploying SIEM monitoring for real-time threat detection and provided guidance to align with GDPR and data privacy best practices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After PlutoSec’s engagement, we saw immediate improvements in our security posture. All high-risk vulnerabilities were successfully remediated, and our follow-up penetration test confirmed a clean and secure environment. The implementation of a real-time SIEM solution significantly reduced our incident response time and improved visibility across our systems. We also aligned our data handling practices with GDPR requirements, which not only strengthened compliance but also boosted user trust and confidence in our platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PlutoSec demonstrated excellent project management throughout the engagement. They delivered all assessments, reports, and technical support on schedule, and maintained clear communication at every stage. Their team was highly responsive to our needs—whether it was answering follow-up questions, providing emergency support, or adjusting timelines based on our availability. Their structured and transparent approach made the entire process smooth and stress-free. 

What was your primary form of communication with PlutoSec?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about PlutoSec was their deep technical expertise combined with a practical, business-focused mindset. Unlike many firms that simply hand over reports, PlutoSec took the time to explain each finding, its real-world impact, and how to fix it efficiently. Their ability to tailor security solutions specifically for our digital marketing environment made them stand out as true partners, not just service providers.

Are there any areas for improvement or something PlutoSec could have done differently?

The only area for potential improvement would be offering a more simplified version of their technical reports for non-technical stakeholders. While their documentation is thorough and detailed, a high-level executive summary with visuals or risk scores could help decision-makers grasp the key takeaways more quickly. Other than that, their service was outstanding.
 

BACKGROUND

Please describe your company and position.

I am the IT & Digital Systems Manager of Vinòmio

Describe what your company does in a single sentence.

We are a boutique wine and cheese enoteca in Toronto, Ontario, offering curated tasting experiences that celebrate the art of pairing fine wines with artisanal food.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlutoSec to accomplish?

• Firewall installation and configuration
• Managed Security Services
• Network Penetration test
• Network Penetration test

SOLUTION

How did you find PlutoSec?

Online Search

Why did you select PlutoSec over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from PlutoSec were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PlutoSec conducted a comprehensive cybersecurity assessment for our business, focusing on our e-commerce platform, internal systems, and customer data protection. The scope of work included external and internal penetration testing, vulnerability scanning, and a full review of our website’s security architecture. Key deliverables included a detailed report outlining identified risks, a prioritized list of remediation steps, and a follow-up consultation to ensure the fixes were properly implemented. They also provided best-practice guidance to help us maintain a secure digital environment as we grow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After working with PlutoSec, we noticed a clear improvement in our overall security posture. The vulnerabilities they identified were successfully resolved, and we were able to pass a compliance audit required by our payment provider, which had previously highlighted several risks. We also observed a smoother website experience with fewer security-related issues reported by customers. Overall, the project gave us greater confidence in the safety and reliability of our digital operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PlutoSec’s project management was organized and efficient. They clearly outlined each phase of the engagement, from initial scoping to final reporting, and stuck to the agreed timelines without delays. Communication was excellent—they were responsive to our questions, provided regular updates, and were flexible when we needed to shift a few internal deadlines. Most importantly, they listened carefully to our concerns and adapted their approach to fit the unique needs of our business.

What was your primary form of communication with PlutoSec?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about PlutoSec was their ability to blend deep technical expertise with a clear, business-friendly approach. They didn’t just deliver a technical report—they made sure we understood the real-world impact of each finding and guided us on how to fix it effectively. Their team was approachable, proactive, and genuinely invested in our success, which made the entire experience feel more like a partnership than just a service engagement.

Are there any areas for improvement or something PlutoSec could have done differently?

One area for improvement could be providing a non-technical executive summary up front in their initial report. While the technical details were thorough and valuable, having a quick, high-level overview from the start would’ve helped our leadership team grasp the key risks and actions faster. That said, once we requested it, PlutoSec was quick to respond and delivered exactly what we needed.

BACKGROUND

Please describe your company and position.

I am the Co-Owner & Operations Manager of Nouvelle Vague

Describe what your company does in a single sentence.

We are a cultural restaurant and cocktail bar in the heart of Genoa that blends fine dining, live music, and a wine-and-book lounge to create a uniquely artistic and immersive experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlutoSec to accomplish?

• Penetration Testing
• Managed Security Services
• Firewall installation and configuration
• SIEM's

SOLUTION

How did you find PlutoSec?

Online Search

Why did you select PlutoSec over others?

• High ratings
• Pricing fit our budget

How many teammates from PlutoSec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PlutoSec was engaged to enhance the digital security posture of our restaurant and cultural venue, which includes online reservations, event coordination tools, and internal communication systems. The project began with a full cybersecurity audit, followed by the deployment of a lightweight yet robust SIEM solution tailored for our business size. Key deliverables included real-time threat monitoring, firewall reconfiguration, endpoint hardening, and data protection protocols to safeguard customer information and operational continuity. PlutoSec also provided a simple, clear training session to help our team recognize and respond to potential security threats.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a 65% reduction in system vulnerabilities, significantly faster detection of suspicious activity through the new SIEM alerts, and improved uptime of our reservation and event management systems. Additionally, our staff reported increased confidence in handling phishing attempts and digital risks, thanks to PlutoSec’s training. Overall, the improvements enhanced both operational reliability and customer data protection.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PlutoSec demonstrated excellent project management from start to finish. They delivered all agreed-upon items on time, kept us informed at every stage, and were highly responsive to our questions and evolving needs. Even with our limited technical background, they made the process approachable and ensured we were comfortable with each step before moving forward. Their flexibility and professionalism made the entire experience smooth and stress-free.

What was your primary form of communication with PlutoSec?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about PlutoSec was their ability to balance deep technical expertise with a warm, human-centered approach. They didn’t treat us like just another client—they genuinely cared about understanding our space, our culture, and how technology fits into it. Their solutions weren’t just technically sound—they were thoughtfully integrated into how we actually work. That level of personalization and care is rare in the cybersecurity world.

Are there any areas for improvement or something PlutoSec could have done differently?

PlutoSec delivered an outstanding experience overall, but one area for improvement could be offering more ongoing, proactive support after implementation—such as periodic check-ins or security health reports. While everything ran smoothly, having a scheduled follow-up would add even more value and help us stay ahead of emerging threats in the long term.

BACKGROUND

Please describe your company and position.

I am the CEO of AviLuca

Describe what your company does in a single sentence.

We design and deliver unforgettable outdoor adventures and nature-focused camping experiences that reconnect people with the wild in a safe, sustainable, and inspiring way.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlutoSec to accomplish?

• Penetration Testing
• Managed Security Services
• Firewall installation and configuration
• Security Information and Event Management

SOLUTION

How did you find PlutoSec?

• Online Search
• Clutch Site

Why did you select PlutoSec over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from PlutoSec were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PlutoSec delivered a comprehensive cybersecurity solution that included the deployment and configuration of a centralized SIEM platform, real-time threat monitoring with custom alerting rules, and an internal vulnerability assessment with detailed remediation guidance. The project also involved auditing and reconfiguring the client’s firewall policies, generating compliance-aligned security reports, integrating incident response workflows, and conducting cybersecurity awareness training for internal staff to strengthen their overall security posture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to a significant improvement in the client’s security posture, evidenced by a 70% reduction in false positives, faster detection of threats through real-time SIEM alerts, and successful identification and remediation of critical vulnerabilities within the first month. Additionally, compliance audit readiness improved, and internal staff demonstrated enhanced cybersecurity awareness following training sessions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PlutoSec demonstrated excellent project management throughout the engagement, delivering all key milestones on time and maintaining clear, consistent communication at every stage. They were highly responsive to our needs, quickly addressing any concerns, adapting to feedback, and ensuring each phase aligned with our operational priorities and security objectives. 

What was your primary form of communication with PlutoSec?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about PlutoSec was their deep technical expertise combined with a highly personalized approach. They didn’t just implement tools—they took the time to understand our specific environment, tailoring every solution to fit our needs, and ensured we fully understood the security measures being put in place. Their ability to simplify complex cybersecurity concepts and deliver practical, business-focused solutions was truly impressive.

Are there any areas for improvement or something PlutoSec could have done differently?

While the overall experience was excellent, one area for potential improvement could be more proactive post-implementation follow-ups to ensure long-term optimization of the deployed solutions. A scheduled check-in or quarterly review would add even more value by helping us adapt to evolving threats and fine-tune our security posture over time.

BACKGROUND

Please describe your company and position.

I am the Technology Implementer of Mannus Club

Describe what your company does in a single sentence.

We are a multi-purpose sports and wellness center offering swimming, horse riding, fitness, dance, and summer activities for all ages in Villar Toronto, Ontario.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlutoSec to accomplish?

• Managed Security Services
• Network Penetration test
• Penetration Testing
• Firewall installation and configuration
• Cloud Security Solution

SOLUTION

How did you find PlutoSec?

Online Search

Why did you select PlutoSec over others?

• High ratings
• Close to my geographic location

How many teammates from PlutoSec were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged PlutoSec to conduct a comprehensive cybersecurity assessment for our organization, focusing on internal network security, web application penetration testing, and endpoint protection. Their scope of work included vulnerability scanning, manual and automated testing, firewall and SIEM configuration review, and providing a detailed remediation report. A key deliverable was a prioritized list of vulnerabilities with practical patch recommendations, along with a debrief session to walk us through the results. They also helped us implement additional security measures to strengthen our overall posture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After PlutoSec’s assessment, we saw a significant reduction in security risks across our systems. Over 90% of the identified vulnerabilities were remediated within two weeks using their recommendations. Our internal audit score improved, phishing simulations showed better employee response, and our firewall logs reflected a noticeable drop in suspicious activity. Most importantly, we now have clearer visibility into our security posture and feel more confident in our ability to prevent and respond to threats. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PlutoSec’s project management was smooth and professional. They provided a clear timeline at the start and stuck to it, delivering all reports and recommendations on schedule. Communication was consistent, and they were always quick to respond to our questions or concerns. Even when we requested additional clarification or support after the final report, their team was responsive and helpful. It felt like they genuinely cared about our security, not just checking off deliverables.

What was your primary form of communication with PlutoSec?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about PlutoSec was their ability to combine deep technical expertise with a practical, business-friendly approach. They didn’t just throw technical jargon at us—they explained everything in a way our non-technical team could understand and act on. Their team was proactive, highly skilled, and genuinely collaborative. It’s rare to find a cybersecurity partner that feels both trustworthy and easy to work with.

Are there any areas for improvement or something PlutoSec could have done differently?

One area for improvement could be offering a more interactive dashboard or portal for tracking findings and remediation progress in real time. While their reports were thorough and well-explained, having a visual, centralized platform would make ongoing tracking even more efficient. That said, they were always available for updates and clarification, so it didn’t impact the overall experience.

BACKGROUND

Please describe your company and position.

I am the Director IT of Real Home

Describe what your company does in a single sentence.

Real Home is a vacation rental platform offering premium short-term apartments and villas in Rome with a seamless online booking experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PlutoSec to accomplish?

• Penetration Testing
• Network Penetration test
• Managed Security Services
• CyberSecurity Consultancy

SOLUTION

How did you find PlutoSec?

Online Search

Why did you select PlutoSec over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

PlutoSec was engaged to strengthen the security of our vacation rental platform, which handles sensitive customer data and online bookings. Their team conducted a full-scale penetration test of our website, assessed our infrastructure for vulnerabilities, and implemented a managed SIEM solution for real-time monitoring. They also reviewed our payment gateway security, provided a detailed remediation plan, and delivered staff training on phishing awareness and secure handling of customer information. Key deliverables included a comprehensive security audit report, threat detection configuration, incident response playbooks, and two hands-on training sessions for our internal team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After PlutoSec's engagement, we saw a 75% reduction in system vulnerabilities, eliminated several critical risks identified during the initial audit, and blocked multiple unauthorized access attempts through the newly implemented SIEM alerts. Our website performance remained stable during testing, and staff scored significantly higher in phishing simulation exercises post-training. Overall, the improvements enhanced customer trust and gave our team greater confidence in handling security matters.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PlutoSec’s project management was smooth and well-coordinated from start to finish. They laid out a clear timeline, stuck to it, and communicated regularly with updates at every stage. Whenever we had questions or needed adjustments, they responded quickly and made us feel like a priority. Their ability to adapt to our schedule and explain complex issues in plain language made the entire process easy to follow and stress-free.

What was your primary form of communication with PlutoSec?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about PlutoSec was their personalized, business-focused approach. Instead of giving us generic security solutions, they tailored everything specifically to how our rental platform operates. They took the time to understand our workflows, customer journey, and the types of threats we might face. That level of detail, combined with their deep technical knowledge and friendly support, made them feel more like an internal team than an outside vendor. 

Are there any areas for improvement or something PlutoSec could have done differently?

Overall, we were very satisfied with PlutoSec’s work, but one area for improvement would be the addition of a client-facing dashboard for real-time visibility into security events and system health. While their monthly reports were detailed and helpful, having on-demand access to key metrics and alerts would make it even easier for our internal team to stay engaged with our security posture.