At Office Samurai, we help enterprise organisations reduce operational costs and increase productivity by combining Process Intelligence with AI-driven automation.
Our “understand first” approach means we will first help you analyze and understand the problem – using either classical process discovery or modern Process Intelligence tools. Then our experts will help you find and implement a proper AI Automation solution.
We deliver an end-to-end ecosystem for business transformation and AI automation for enterprise:
AI Solutions - from discovery to GenAI implementation
Automation (RPA) - only enterprise-grade solutions
Process Excellence - lean, process discovery and process intelligence
Training - portfolio of +20 training to build capabilities on YOUR side
Since 2018, Office Samurai has completed over 500 AI and automation projects and earned the trust of industry leaders becoming UiPath Diamond Partner and a certified UiPath USN services provider. Our work has been recognized with the UiPath EMEA Innovation Awards, and our team has earned MVP titles for four consecutive years. We have also received first and second place in the Best in RPA Computerworld awards.
We work with global corporations, enterprises, and business services (SSC/GBS/BPOs) looking to enhance their business performance through Automation, AI and Process Excellence. Our solutions are primarily designed for organizations that seek long-term, strategic partnerships.
Whether you already have a mature setup, or you’re just getting started - contact us and let's see if we can help you!
Automation Services for Purchasing & Service Organization
AI DevelopmentBusiness ConsultingRobotics Process Automation
Confidential
Mar. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"What stood out in the collaboration was their consistently innovative approach."
Jun 10, 2026
Head of Controlling, Einkaufsbüro Deutscher Eisenhändler
Holger Gerlach
Verified
Retail
Wuppertal, Germany
1,001-5,000 Employees
Online Review
Verified
Office Samurai has provided RPA services for a purchasing and service organization. The team has automated several processes across the client's company, spanning different departments.
Office Samurai's work has improved operational efficiency and reduced the number of FTEs required. The team has had an innovative approach and been strongly solution-oriented. They focus on resolving issues rather than debating them. Their collaboration is effective, and they meet timelines.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Controlling of Einkaufsbüro Deutscher Eisenhändler GmbH
Describe what your company does in a single sentence.
Einkaufsbüro Deutscher Eisenhändler GmbH (E/D/E) is a purchasing and service organization that supports independent industrial and trade companies by bundling procurement, providing financial services, and offering logistics and digital solutions.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Office Samurai to accomplish?
Automation and optimization of processes
SOLUTION
How did you find Office Samurai?
Referral
Why did you select Office Samurai over others?
Referred to me
How many teammates from Office Samurai were assigned to this project?
Other
Describe the scope of work in detail. Please include a summary of key deliverables.
Automation of several processes in different departments across the company and running our rpa program.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We improved operational efficiency by reducing the number of FTE required.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The collaboration was very effective, agreed timelines were consistently met, communication was efficient, and any issues were resolved quickly.
What was your primary form of communication with Office Samurai?
Email or Messaging App
What did you find most impressive or unique about this company?
What stood out in the collaboration was their consistently innovative approach and strong solution orientation, focusing on resolving issues rather than debating them.
Are there any areas for improvement or something Office Samurai could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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1 Reviews
Our Story
Since 2018, Office Samurai has completed over 500 RPA projects and earned the trust of industry leaders becoming UiPath Diamond Partner and a certified UiPath USN services provider. Our work has been recognized with the UiPath EMEA Innovation Awards. We are team of pragmatic automation specialists focused on AI, RPA and Process Excellence. Trusted by 80+ enterprises, our honest, no‑nonsense culture drives long‑term client impact and expert training.
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