Custom Software Development UX/UI Design Web Development
UX Strategy
+4
$50,000 to $199,999
Jan. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"The young, dynamic staff members add value to all our projects."

Oct 4, 2024

Digital Manager, Fedhealth

Christopher Meyer

Advertising & marketing
Roodepoort, South Africa
11-50 Employees
Online Review
Verified

Monkey and River has provided custom software development services for a marketing and advertising agency. The team has scoped the project, conceptualized ideas, and built the interface.

Thanks to Monkey and River's work, the client has seen an increase in member retention, performance, and UX. The team has provided excellent project management and communication via in-person, virtual, and email meetings. They are also praised for their young and dynamic staff.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Digital Manager of Fedhealth

Describe what your company does in a single sentence.

TCHM started in 2002 as a specialist agency with a Medical Aid focus. The business model has since evolved, and TCHM is proud to be a subsidiary of the Afrocentric Group for almost five years. We are also a Level 1 BBBEE contributor. As a multi-award-winning marketing and advertising agency, we use creativity and innovative tactics to communicate and advertise your brand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Monkey and River to accomplish?

Increase member retention
Improve member onboarding
Improve experience of digital products

SOLUTION

How did you find Monkey and River?

Referral

Why did you select Monkey and River over others?

High ratings
Great culture fit
Company values aligned

How many teammates from Monkey and River were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Monkey and River have been involved in a number of projects for TCHM and its clients.

The most significant completed project is the Republic of Savvy which is a loyalty application aimed at under 35's for one of our medical aid clients. They had to

Scope out the project.
Conceptualise ideas
Build the interface
Integrate with 3rd party legacy systems to access member data
Integrate with B2C to create a seamless single sign-on
Ongoing maintenance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Created a user-friendly appealing application
Increased member retention
Increased Performance
Increase User Experience

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent

What was your primary form of communication with Monkey and River?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The young, dynamic staff members add value to all our projects.

Are there any areas for improvement or something Monkey and River could have done differently?

RATINGS

5.0

Business Entity Name	Monkey and River (Pty) Ltd.
Source	Companies and Intellectual Property Commission
Jurisdiction of Formation	South Africa
Date of Formation	August 19, 2015
Status	Active
Last Updated	June 6, 2026
ID	2015/293636/07

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	June 13, 2026

Monkey and River

Crafting elegant software for meaningful impact.

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