WooCommerce Dev Services for Nanotechnology Product Company
- API Development E-Commerce Development Web Development
- Less than $10,000
- Sep. - Oct. 2024
- Quality
- 4.5
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Their responsiveness and client-focused approach were exceptional."
- Other industries
- Laguna Beach, California
- 1-10 Employees
- Online Review
- Verified
Mocha Designs provided WooCommerce development services for a nanotechnology product company. The team integrated the web store with QuickBooks Online and ShipStation and configured the web store.
Mocha Designs delivered a functional web store that met the client's expectations. The team improved the client's order processing efficiency, automated tracking updates, and increased customer satisfaction. The team was responsive, communicative, and professional throughout the project.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Titan Horizons, LLC
Describe what your company does in a single sentence.
Titan Horizons is a team of executives specializing in the marketing, reselling, and wholesale of advanced nanotechnology products.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Mocha Designs to accomplish?
- Complete the design and functionality for a client's webstore.
- Configure specific shipping zones and options.
- Integrate WooCommerce with QuickBooks Online and ShipStation.
SOLUTION
How did you find Mocha Designs?
Referral
Why did you select Mocha Designs over others?
- High ratings
- Close to my geographic location
- Pricing fit our budget
- Good value for cost
- Referred to me
- Company values aligned
How many teammates from Mocha Designs were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Scope of Work for Multi-Tech Products Webstore Project
The scope of this project focused on resolving several pending issues related to the integration and functionality of a WooCommerce-based webstore for Multi-Tech Products. The key objectives involved ensuring seamless synchronization between WooCommerce, QuickBooks Online (QBO), and ShipStation, as well as configuring shipping zones to accurately handle domestic and international orders, particularly for HAZMAT products.
Key Deliverables:
WooCommerce Integration with ShipStation and QuickBooks Online:
- Testing and troubleshooting the connection between WooCommerce and ShipStation to ensure that paid orders are properly reflected in ShipStation.
- Ensuring orders marked as "Completed" in WooCommerce are reflected in the correct channels in ShipStation (WooCommerce selling channel, awaiting shipment category).
- Resolving issues where orders (both cash on delivery and credit card payments) were not syncing properly between WooCommerce, ShipStation, and QuickBooks Online.
- Ensuring that tracking numbers are only generated through ShipStation and not through WooCommerce, so shipping labels and tracking data remain accurate.
Automation of Order Status and Tracking Updates:
- Implementing a solution to ensure that when an order ships from ShipStation, the tracking information is automatically sent back to WooCommerce, and the order status is updated from "Pending" to "Completed."
- Testing to ensure this automation eliminates the need for manual order status updates and tracking input.
Customer Dashboard Enhancements:
- Investigating whether tracking information can be displayed within the customer’s order dashboard, along with relevant shipping details.
Shipping Zone Configuration and Troubleshooting:
- Fixing the issue where shipping costs for Hawaii and Alaska (e.g., UPS 2nd Day Air) were not being calculated correctly. This included ensuring that handling and HAZMAT fees were applied, while UPS shipping fees were also properly calculated and displayed.
- Addressing an error message for international orders (outside of Canada) where shipping options were not found. The message was updated to guide customers to contact the company for a HAZMAT shipping quote or reach out to a European distributor.
- Ensuring that shipping options and fees for Canadian orders were correctly configured and displayed.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Order Processing Efficiency Improved:
- Before: Orders were not automatically synced between WooCommerce, ShipStation, and QuickBooks Online, requiring manual intervention, which led to delays.
- After: The integration between WooCommerce, QuickBooks Online, and ShipStation now ensures automatic order syncing, reducing manual steps. Orders marked as "Completed" in WooCommerce now appear correctly in ShipStation under the WooCommerce selling channel, and are ready for shipment.
Automated Tracking Updates:
- Before: Tracking numbers were inconsistently generated, with WooCommerce producing labels instead of ShipStation, leading to confusion.
- After: Tracking numbers are now automatically generated by ShipStation, and the tracking information is correctly sent back to WooCommerce. The order status is automatically updated, eliminating the need for manual data entry and reducing human error.
Customer Satisfaction and Transparency Increased:
- Before: Customers had no visibility of tracking information on their dashboard.
- After: Tracking information is now visible in the customer’s order dashboard, improving transparency and customer experience, which contributes to higher customer satisfaction.
Shipping Zone Accuracy and Functionality Restored:
- Before: Shipping fees were not properly calculated for specific zones, especially for Hawaii, Alaska, and international orders. Incorrect messages were shown for non-Canadian international customers.
- After: Shipping zones were successfully configured, ensuring that accurate fees for UPS 2nd Day Air, handling, and HAZMAT charges are displayed for orders from Hawaii and Alaska. International customers outside of Canada now receive the correct message, directing them to contact the company or a distributor for HAZMAT shipping quotes.
Reduction in Manual Interventions and Errors:
- Before: Manual intervention was required to mark orders as "Completed," and errors often occurred with syncing and tracking.
- After: Automation between WooCommerce, ShipStation, and QuickBooks Online has significantly reduced the need for manual updates, decreasing order processing errors and freeing up staff time for other tasks.
Improved International Shipping Communication:
- Before: International customers received vague or unhelpful messages when no shipping options were found.
- After: The messaging for international orders was revised to provide clear guidance, helping customers understand their next steps and improving communication for international sales.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Mocha Designs demonstrated strong project management skills throughout the engagement. They were highly responsive to our needs and communicated clearly about the progress of each task. They took the time to fully understand the scope of the project and the specific issues we faced with the integration between WooCommerce, ShipStation, and QuickBooks Online. Whenever we encountered challenges, such as the issues with order syncing or shipping zones, they were quick to provide solutions and kept us updated on timelines for fixes.
Timeliness:
While there were a few minor delays in resolving some of the more complex technical issues, Mocha Designs generally delivered items on time and met the agreed-upon deadlines. In instances where extra time was needed to troubleshoot, they communicated the reasons for the delays and provided updated timelines, which helped manage expectations.
Responsiveness:
Their team was very accessible throughout the project, always responding quickly to our questions and requests for adjustments. Whether it was troubleshooting an issue with order tracking or refining the messaging for international shipping, they consistently provided support and adapted to our needs without hesitation. They also worked collaboratively with us to test and ensure the final implementations worked smoothly.
Overall, their ability to manage the project, communicate progress, and address our concerns in a timely and professional manner contributed to the successful completion of the project.
What was your primary form of communication with Mocha Designs?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What stood out the most about Mocha Designs was their deep technical expertise and problem-solving ability. They didn’t just approach the project as a standard web design job; they took the time to understand the complexities of our specific needs, especially the integration between WooCommerce, QuickBooks Online, and ShipStation. Their ability to navigate the intricate details of these systems, troubleshoot, and implement solutions was truly impressive.
Additionally, their responsiveness and client-focused approach were exceptional. Any time we encountered an issue, they were quick to respond and always made us feel like a priority. It’s rare to find a company that combines technical skill with such a high level of customer care. They really went above and beyond to make sure everything was working seamlessly, even stepping in to assist with things that went beyond the original scope of the project.
Their willingness to adapt and find creative solutions, particularly when we hit roadblocks with shipping configurations and order syncing, really set them apart. This combination of technical know-how and outstanding customer service made working with them a great experience.
The functionality of our webstore, especially the integrations with QuickBooks Online and ShipStation, worked flawlessly after implementation. Their attention to detail and understanding of our needs ensured the final product met and exceeded our expectations. Every deliverable was polished and thoroughly tested, which made the entire process stress-free for us.
Their proactive approach meant there were no delays, and all milestones were met or exceeded. The project moved smoothly, and any minor issues that arose were handled promptly without affecting the overall timeline.
Given the complexity of our needs, the pricing was very competitive, and they provided more than what was promised. The seamless integration and efficiency of the systems they put in place will save us time and effort in the long run, making it a worthwhile investment.
Their professionalism, attention to detail, and ability to consistently deliver high-quality work ahead of schedule exceeded our expectations. The smooth experience, coupled with their technical expertise, makes them a company I would confidently recommend to others.
They provided top-notch service, delivered on time, and offered great value for the cost. Their professionalism and ability to over-deliver made them a pleasure to work with. We would definitely recommend them and look forward to future collaborations.
Are there any areas for improvement or something Mocha Designs could have done differently?
Our experience with Mocha Designs was seamless from start to finish. They delivered everything on time and maintained excellent communication throughout the entire process. What really impressed us was their ability to give a realistic deadline from the beginning, under-promise, and then over-deliver. Not only did they meet the agreed-upon deadlines, but they also completed certain tasks ahead of schedule, which really demonstrated their efficiency and commitment.
Their ability to understand the complexities of our project, especially the integration between WooCommerce, QuickBooks Online, and ShipStation, was remarkable. Every milestone was met as scheduled, and the testing phases went off without a hitch.
From configuring specific shipping zones to automating the tracking updates, everything was handled flawlessly. Mocha Designs anticipated potential challenges before they arose and addressed them proactively, ensuring that there were no surprises along the way.
Overall, the project was completed smoothly, with no setbacks or delays. Their professionalism and expertise, coupled with their ability to exceed expectations, made the entire process stress-free, and we couldn’t be happier with the results.
RATINGS
-
Quality
4.5Service & Deliverables
"Mocha Designs consistently delivered high-quality results throughout the project."
-
Schedule
5.0On time / deadlines
"They set realistic deadlines upfront and, impressively, managed to deliver ahead of schedule in some instances."
-
Cost
5.0Value / within estimates
"The value we received for the cost was exceptional."
-
Willing to Refer
5.0NPS
"I would rate Mocha Designs a 10/10 in terms of likelihood to recommend.
