Matellio

BACKGROUND

Please describe your organization.

We are an e-commerce business based in Chicago, and we cater specifically to bridesmaids all around the country. These women often face a challenge trying to coordinate their purchases. We have a sales team that operates as style consultants. They actively guide our customers through the sales process and advise them on style and how to coordinate their purchases. We also have a "try at home" program, so customers are able to recreate that boutique experience in their own homes.

What is your position?

I'm one of the founders.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Matellio?

The main reason we engaged with them was to implement Salesforce as our CRM [customer relationship management] tool.

SOLUTION

Please describe the scope of their involvement in detail.

We use Salesforce very differently than many other companies because it is almost entirely consumer facing. We monitor and manage our customers' activity and behavior across our website through Salesforce, which then helps our sales team be smarter about how they communicate and reach out to our customers. Matellio was hired to create the end points, and to plug Salesforce into our shopping platform.

The relationship has evolved tremendously, and we now use them as our outsource development team. We originally thought that we would just hire them for one project, but now they are doing everything for us, from UI/UX [user interface/user experience] implementation through more sophisticated database and PHP work. They live and breathe right alongside us, and we work with their team every day.

How did you come to work with Matellio?

I met them through a family connection – the chairman of their board is a family friend. We did a kickoff call and moved forward from there.

Could you provide a sense of the size of this initiative in financial terms?

We spend between $50,000 and $60,000 annually working with Matellio.

What is the status of this engagement?

We started working with Matellio in the fall of 2013, so our relationship has been ongoing for almost two years.

RESULTS & FEEDBACK

Could you share any statistics, metrics or other feedback from this engagement?

Their work is very good, which is why I continue to work with them. We recently brought on a technology lead person, who is now interfacing with Matellio and has much more technical knowledge than I do. We're a startup, and they're adjusting very quickly. They're able to deliver what we need from them 95 percent of the time, and everything is accurate.

I think our bringing of someone on our team to work with the QA [quality assurance] has been helpful, and Matellio actually ended up adding another QA person to their team as well. As our work became more frequent and the deadlines became tighter, QA became an issue. When we brought that issue to their attention, they fixed it. I think we have a unique relationship with them, where Matellio is essentially operating as another product manager for us. It's helped tremendously to have the project manager here in the United States because we can have calls with him during our working hours. The information is relayed to their team overnight, so they're constantly working.

What distinguishes Matellio from other providers?

With Matellio, the best part for us is definitely having an onshore project manager and an offshore team. We get the service and timeliness that we need here in terms of communication, along with the cost and speed of work being done overseas. Matellio has been quick to pick up how to write in certain languages and how to tinker with certain products as needed, which has been good.

Matellio has their Salesforce certification, but we haven't been able to take advantage of that yet. I'm not quite sure how mature their knowledge of Salesforce is. We work with another outsource team just for Salesforce and would like to start moving some of that work to Matellio. We haven't been able to do that yet because they haven't yet developed the sophistication to help with some of those tasks.

Is there anything Matellio could have improved or done differently?

QA continues to be an area for improvement. Admittedly, things can sometimes get lost in translation, but I think that double-checking and proofing work before they send it live is really important.

BACKGROUND

Please describe your company and position.

I am the Partner of Mixt Solutions

Describe what your company does in a single sentence.

We are an online sales company specializing in Amazon consulting. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• Replace existing inventory management system
• Lower costs
• Increase functionality

SOLUTION

How did you find Matellio?

Online Search

Why did you select Matellio over others?

Similar project

How many teammates from Matellio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Matellio was to deliver a new inventory management system that integreated to our various channels such as Amazon, Walmart, Shopify, USPS, UPS, FedEx, and so on.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The software was able to launch and replace our old software in total.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, we actually had to move the launch up because our old license was set to expire sooner than we anticipated.  So we launched 30 days earlier than initially planned.

What was your primary form of communication with Matellio?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They were attentive to all our deadlines and worked overtime when we got to launch time.  They did not complain at all about the various needs we had and our pressing timelines to launch them.

Are there any areas for improvement or something Matellio could have done differently?

Of course, communication is critical in these types of projects.  So just keeping us as up to date as we can be.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of Pouch Ltd

Describe what your company does in a single sentence.

We help people improve their spending behaviour and optimise savings.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• MVP

SOLUTION

How did you find Matellio?

Online Search

Why did you select Matellio over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Matellio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Matellio provided my company a MVP (Minimum Viable Product) for my fintech mobile app.  Our app categorises and improves user spending behaviour and tracks daily spending so that every financial goal can be met.  Our platform also integrates an AI chatbot that provides personalised insights and spending guidance. 

Key deliverables: 

• Matellio built a minimalistic and smooth interface that onboards users to ultimately connect their bank accounts to our app.
• Built a highly complex backend that automates the budgeting and savings process for users.
• Integrated open banking technology to analyse user transaction data and provide detailed insights.
• Trained an AI chatbot to understand users spending patterns and provide action items to improve behaviour and increase savings. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Delivered full scale product to market on time.
2. Successfully trained chatbot to perfection.
3. Successfully tailored each users' spending budget to each individual. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Matellio's project management is simply unmatched. We had the pleasure of working with Jaydeep Pandya who cared for our project as if it were his own.  His responsiveness and attention to detail ensured that our requirements were consistently met and exceeded expectations with every deliverable.  Our project was fully delivered earlier than expected which allowed us more time for testing and refinement.  10/10.

What was your primary form of communication with Matellio?

Virtual Meeting

What did you find most impressive or unique about this company?

All team members were extremely skilled, and their technical expertise was incredible. 

Are there any areas for improvement or something Matellio could have done differently?

We had some minor complications with communicating some more intricate details of the product during the discovery phase.  

BACKGROUND

Please describe your company and position.

I am the CEO of SynQ Audio Inc.

Describe what your company does in a single sentence.

SynQ is a platform that fosters community around music allowing users to find, listen to, and discuss music all at the same time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• Create a social media application on iOS and Android
• Create a website that can handle subscriptions for the mobile application

SOLUTION

How did you find Matellio?

• Online Search
• Referral

Why did you select Matellio over others?

• Good value for cost
• Great CEO that genuinely cares about product.

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a social media/music streaming mobile application on iOS & Android. Application must be able to:

Stream Music

• Allow users to stream music at the same time together
• Create functional posts and comments using music from the music library
• Support 1v1 chats and group chats
• Allow user to share music and playlists with other in multiple ways.
• Create a website that can process payments for subscriptions.

Hosts referral program

• Gives direct access to application download
• Allows users to update subscriptions or payment methods

Create an admin panel that manages platform on the back end.

• Allows admins to add music to the platform
• Allows admins to edit remove content when needed
• Allows admins to look at statistics regarding the app
• Allows admins to edit users

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The ability to use the app and its features after every sprint.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team I am working with is great. They are very good at communication and will take time to understand the scope of the project before moving forward to ensure the vision of the product can come to life. Items on their side are always delivered in a timely manner and they have always responded in a professional manner to requests. 
Additionally, they have offered a healthy amount of pushback to features to help sharpen the MVP to help create the best product possible.

What was your primary form of communication with Matellio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I like how much effort Matellio put into the planning and scope development phase. They did not rush into the project to just get paid and move on. One of the main reasons I went with Matellio is that their main objective was not to fit the scope of the project within a specific budget to guarantee that they would get paid for their efforts.
Their number one goal was to ensure that our vision came to life even if that meant them eating some of the cost.  To put it simply, Matellio cares more about the product than the money they will be making from creating the product.

Are there any areas for improvement or something Matellio could have done differently?

One of the things that could have helped in the earlier stages would be to proactively ask about some aspects of the app that non-developers might not know about. Without having a background in a developement it's easy to not clearly communicate exact aspects of certain features and it helps when the developer can help dig into the specifics of what is being asked for because as a non-developers we do not know what we dont know. 
Even despite that we were able to clarify these things and Matellio worked with us to make sure the features we wanted would still be given to us within our budget.

BACKGROUND

Please describe your company and position.

I am the Executive of Amaken

Describe what your company does in a single sentence.

IT Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• Platform Development
• Mobile Apps

SOLUTION

How did you find Matellio?

Online Search

Why did you select Matellio over others?

• High ratings
• Referred to me
• professional teams

How many teammates from Matellio were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

an online marketplace platform development that has several portal (users, companies, mobile apps).. the platform is provide real estate services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project Delivery on-time project deliverable quality communication efficiency project management skills and approach

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management team, as well as their approach, were considered excellent. It has clear milestones, effective communication, and is flexible enough to cope with project changes

What was your primary form of communication with Matellio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

project management approach and skills technical team skills and problem solving team structures

Are there any areas for improvement or something Matellio could have done differently?

nothing related to my project

BACKGROUND

Please describe your company and position.

I am the COO of Dark Sky LLC

Describe what your company does in a single sentence.

Parking Enforcement and Security

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• Develop Software/App

SOLUTION

How did you find Matellio?

Referral

Why did you select Matellio over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Matellio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Matellio has helped us design and produce a mobile app designed for the security/parking industries

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App completed and working properly, functions are continually beinbg improved and added to. App available on Playstore and IOS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management led by Keith has been excellent, tasks are completed on time and Matellios level of understanding of the scope of work has been invaluable, we could not have done it without them. Responses are timely and thought out even despite our time zone conflict.

What was your primary form of communication with Matellio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Matellio's ability to explain a function or process to someone that has no tech background is impressive.

Are there any areas for improvement or something Matellio could have done differently?

know what I need before I do...No, they fixed any issues we had with earlier management.

BACKGROUND

Please describe your company and position.

 I am the President of a healthcare company 

Describe what your company does in a single sentence.

Helping seniors by Adding Peace of Mind with Amazing Caregivers with Vetted, Qualified Caregivers through Premium Family-Direct Service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• Build marketplace
• Build Mobile Apps
• Build Backend administrative app

SOLUTION

How did you find Matellio?

Clutch Site

Why did you select Matellio over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Matellio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Specification development
• Project Management
• Architecture Development
• Testing
• Deployment
• Ongoing support
• Change requests.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Built to spec
• Thousands of users
• Constant uptime
• Happy customers and business users

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, very happy with the project management. They adapted based on our needs and asked great questions that made us rethink some things for the better.

What was your primary form of communication with Matellio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Value and ability to pull specialists into the project.

Are there any areas for improvement or something Matellio could have done differently?

No

BACKGROUND

Please describe your company and position.

I am an Executiv at Jargao Analytics

Describe what your company does in a single sentence.

We provide data and analytics productivity via SaaS.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• Develop novel software

SOLUTION

How did you find Matellio?

Online Search

Why did you select Matellio over others?

• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Matellio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a custom software product to support data and analytics. Deliverables include dashboards, API, machine learning and analytics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Active sprints and application testing at each stage prior to delivery.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered onetime and even when under pressure or tight deadlines, the team responded well.

What was your primary form of communication with Matellio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are a very creative team. It is easy to develop software based on previous examples, but they develop custom software based on a company-specific use case, which takes great skill.

Are there any areas for improvement or something Matellio could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Founder of a Raw Material Supplier

Describe what your company does in a single sentence.

Supplier in B2B space

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Matellio to accomplish?

• App development

SOLUTION

How did you find Matellio?

Clutch Site

Why did you select Matellio over others?

• High ratings
• Close to my geographic location

How many teammates from Matellio were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Admin panel 
• CMS 
• App (iOS& android) 
• Whatsapp chatbot integration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

execution of task was as per demand

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were quite active in considering our request. they first had thorough learning of our requirements and revert only after doing its r&d. It help in better clarity for both the parties which further helped at later stage.

What was your primary form of communication with Matellio?

Virtual Meeting

What did you find most impressive or unique about this company?

They have a structured way of presenting things. being open to true facts and don't hide things

Are there any areas for improvement or something Matellio could have done differently?

in case of project urgencies they can jump on to implementing things rather than following whole process of followingall KPIs