Mobile App Development for Social Platform
- Mobile App Development
- Confidential
- Aug. - Sep. 2025
- Quality
- 0.5
- Schedule
- 0.5
- Cost
- 0.5
- Willing to Refer
- 0.5
"No deliverables were completed on time or at all."
- Media
- Dallas, Texas
- 1-10 Employees
- Online Review
- Verified
Marrix Power was hired by a social platform to complete the final 15% of their mobile app. Their work focused on feature finalization, integrations, and QA testing.
Marrix Power failed to provide any deliverables or measurable progress, despite clear milestones and repeated requests. Moreover, communication between both sides also became irregular and vague after the payment. Overall the client was dissatisfied with the lack of transparency and accountability.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of PingPal
Describe what your company does in a single sentence.
PingPal is a real-time social app that helps people connect for spontaneous meetups within their local community. Users can create or join “pings” — live invitations for coffee, workouts, events, or hangouts — based on shared interests and proximity.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Marrix Power to accomplish?
- Finish 8 clearly defined deliverables to take app from 85% to 100% complete.
SOLUTION
How did you find Marrix Power?
- Online Search
- Fiverr
Why did you select Marrix Power over others?
- High ratings
- Close to my geographic location
- Pricing fit our budget
How many teammates from Marrix Power were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
The agreed-upon deliverables included:
• Finalizing and testing Apple and Google sign-in (Firebase OAuth).
• Completing Stripe integration for one-time Verified-Badge purchases and PingPal+ subscription flows.
• Implementing PingPal+ priority visibility logic across posts and join requests.
• Finishing the “Invite from Contacts” feature from the My Pals page.
• Auditing Firebase collections, indexes, and rules; resolving TypeScript errors and console logs.
• Completing UI/UX cleanup—avatar sizing, verified-badge placement, font hierarchy, and spacing consistency.
• Ensuring Public Ping logic allowed multiple-slot joins.
• Conducting quality-assurance testing on iOS and Android, and delivering internal release-candidate builds for TestFlight and Android testing (no store submission).
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Unfortunately, there were no measurable outcomes or deliverables to demonstrate progress or success. Despite clear milestones outlined in the agreement, including a functioning build, verifiable commits in a shared GitHub repository, and visible progress on the PingPal app, none were completed or shared.
My own tracking of milestones and repeated written requests for tangible updates showed zero verifiable progress over a four-week period. The only responses received were explanations for delays, rather than evidence of advancement. As a result, the project did not reach any measurable stage of success or completion.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project management was poor and inconsistent. After full payment, communication quickly became irregular, with shifting timelines and vague updates that rarely addressed the agreed-upon milestones. Despite my repeated written requests for progress reports and verifiable access to the code repository—as outlined in the contract—no tangible updates or deliverables were provided.
Their responses were often delayed, brief, and non-specific, citing illness, unexpected travel, or heavy workloads. At no point did they provide measurable progress or evidence of active development. As a client, I made every effort to stay patient and collaborative, but my needs for clarity, transparency, and accountability were not met. No deliverables were completed on time or at all.
What was your primary form of communication with Marrix Power?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
At the beginning of the engagement, I was impressed by Marrix Power’s polished communication and professional presentation. Their proposal and service agreement were well structured, which initially gave the impression of a reliable, organized team. Unfortunately, that strong first impression didn’t carry through into the execution phase.
Are there any areas for improvement or something Marrix Power could have done differently?
Marrix Power could improve by strengthening transparency and accountability across their development process. Communication should be consistent, with clear updates, verifiable progress, and client access to the active code repository as outlined in agreements.
Equally important, they should avoid accepting new projects or full payment unless they have the bandwidth to manage the workload. If delays are expected, transparency about timing and capacity would be far more professional than accepting a project and going silent.
They would also benefit from accurately representing their business registration and location, maintaining clear project management practices, and following milestone-based structures tied to tangible deliverables. Better workload management and honest communication would go a long way toward rebuilding client trust.
RATINGS
-
Quality
0.5Service & Deliverables
"No tangible deliverables or verifiable work were ever produced despite full payment. Progress updates were vague, and no functional code or testable builds were shared."
-
Schedule
0.5On time / deadlines
"While the contract didn’t specify an exact deadline, the owner verbally stated the project would take 3–4 business days after kickoff. Four weeks later, no verifiable work or progress had been demonstrated, despite repeated requests for updates and access."
-
Cost
0.5Value / within estimates
"The project provided no value. Full payment was made upfront, but no functional or testable work was delivered. The cost-to-value ratio was effectively zero."
-
Willing to Refer
0.5NPS
"Based on my experience, I would not recommend Marrix Power for software development or app projects. Despite a promising start, the engagement resulted in no verifiable work, poor communication, and unmet expectations.