Philippine call center provides high-quality American-style services for a fraction of American costs
Loop provides world class customersupport, effective retention, and powerful sales to help you expand and keep your customer base while increasing your profits. Our offices are located in Manila – the #1 call center city for American businesses outside the US. This gives us access to some of the most seasoned call center talent.
We handle sales and support across a wide range of industries. Some of our clients include Weiss Ratings (financial ratings services), OneBlade Shave (luxury razors), Shiny Leaf (beauty), ABLe Capital (property management), Stansberry Pacific Research (cryptocurrencty advisors), and more.
We are a full-service call center and can provide as much or as little service as you need:
Our agents are dedicated to your business. We learn everything there is to know about your company, products, customers, and processes so we can take care of your customers as if they were our own.
We use Philippine agents fluent in American-English who have experience with American businesses
We can build scripts and processes for you (or use what you already have)
We have decades of call center experience and can think outside the box
Prices are competitive with US-based call centers
We constantly check our agents’ Quality Assurance to make sure they are representing your product accurately
Our goal: To become the go-to Philippine call center for businesses looking to provide high-quality American-style support and sales for a fraction of American costs.
Contact us to find out how Loop Contact Solutions can help you achieve your call center goals while staying within your budget.
1 855 947 5667 (LOOP)
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Makati, Philippines
Year founded
Founded 2016
1 Locations
Makati , Philippines
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
5
/5
What Clients Have Said
Loop Contact Solutions offers competitive pricing with flexible service packages. Clients report high value for cost, evidenced by significant improvements in customer support metrics and lead conversion rates. Specific project costs were not disclosed, but the overall feedback highlights their responsiveness and adaptability.
The team tracks upselling revenue closely, contributing to business success and demonstrating a proactive approach to client growth.
Effective Lead Follow-up
By promptly following up on leads generated at expos, Loop Contact Solutions helped achieve a 20% call transfer rate, enhancing the client’s sales opportunities.
Positive Client Feedback
Clients consistently report satisfaction with Loop Contact Solutions' services, noting significant improvements in various key performance metrics.
Initial Hesitancy in Decision-Making
Initially, the team tends to seek approval frequently rather than making autonomous decisions, which can slow down some processes but ensures accuracy.
High Flexibility
Clients value Loop Contact Solutions' flexibility, particularly in taking on projects outside their core business, demonstrating adaptability and willingness to meet client needs.
Innovative Problem Solving
Clients are impressed with Loop Contact Solutions' out-of-the-box thinking and ability to identify and address pain points effectively.
"They take our business success very seriously, and they track their upselling revenue very closely."
Sep 7, 2022
COO, OneBlade Inc
Charlie Pyles
Verified
Other industries
Austin, Texas
1-10 Employees
Online Review
Verified
A DTC razor company hired Loop Contact Solutions to provide customer support service. Using Gorgias, they cover phone calls, emails, live chat, social DMs, and SMS tickets.
Since engaging Loop Contact Solutions, the client has seen a significant improvement in their FRT, which lowered from multiple days to within 24 hours. They communicate daily on Slack and meet monthly for a scheduled Zoom meeting. Additionally, their team learns fast and communicates effectively.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm the COO of OneBlade, a premium razor company selling DTC.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Loop Contact Solutions, and what were your goals??
Customer Support. We needed faster responses to our customer tickets.
SOLUTION
How did you select this vendor and what were the deciding factors?
I interviewed multiple vendors. At the end of the day this one was personally recommended by someone we knew who had also hired them for customer support.
Describe the project in detail and walk through their service package, including any calling tools used.
Loop provides us with one full time agent and one full time account manager. They cover phone calls, emails, live chat, social DM, and SMS tickets from our customers 10am-7pm US CST. They are using Gorgias Helpdesk.
Who did you work with and what was the feedback process like?
Jesse (founder at Loop) got us onboarded. From there Jonah has taken over with our account. They are very responsive to our feedback and quick to make changes accordingly.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Our first response time (FRT) to customer tickets has signifantly improved. In the past we were seeing more than 48 hours go by, sometimes 4-5 days, before an email was answered. Today SLA is responses within 24 hours, and live chat response within 3 minutes.
Describe their project management style, including communication tools and timeliness.
We communicate daily on Slack. We have a monthly business review meeting over Zoom. At the outset we were interacting 12-15 times per day as they were still learning the ropes of our business and products. Today we are only interacting once every 2-3 days and I can rest easy knowing Jonah has things under control.
What did you find most impressive or unique about this company?
They learn fast. They work very fast as well. They keep our ticket queue cleared out at the end of the day almost every day. They take our business success very seriously, and they track their upselling revenue very closely.
Are there any areas for improvement or something they could have done differently?
Sometimes they err on the side of asking for approval too much rather than making their own judgments in customer interactions, but I suppose this is preferred at the beginning. Anytime they come across a new situation they ask what needs to be done, and very rarely does the same question come up again. They learn, make notes, create SOP's from a scenario, and add it to the playbook for the future.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Can't beat it"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"I get 2 full time team members for a fraction of one full time employee in the US."
Willing to Refer
5.0
NPS
Call Center Services for Beauty Product Manufacturer
Call Center Services
$200,000 to $999,999
Apr. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They take a few of your concerns in terms of managing a company and handling customers and turn them into gold."
Apr 8, 2022
CEO, Shiny Leaf
Eilon Arad
Verified
Other industries
Las Vegas, Nevada
1-10 Employees
Online Review
Verified
A beauty product manufacturer partners with Loop Contact Solutions to maximize customer value by providing top-notch call center services. They've devised a customer support plan based on the client's needs.
With Loop Contact Solutions' customer support, the client's subscribers have quadrupled, and their churn rate has dropped by 50%. The client has also managed to double their customer LTV. Moreover, the client is impressed with their out-of-the-box thinking and ability to identify pain points.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the CEO of Shiny Leaf which is a manufacturer and distributer of natural beauty products focusing on hair, skin and body care. All products are 100% made in the USA.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Loop Contact Solutions, and what were your goals??
We wanted to maximize the value of our customers as well as provide top notch support. We also wanted to significantly increase and retain the number of subscribers Shiny Leaf have, loop took over and showed results we could only dream of. We kept receiving positive reviews from customers which eventually helped us increase sales on our main sales channels.
SOLUTION
How did you select this vendor and what were the deciding factors?
We got a recommendation from a friend and we have no regrets on choosing them!
Describe the project in detail and walk through their service package, including any calling tools used.
There is an onboarding period in which Loop learned every aspect of our business as well as the pain points and created a plan. It was later implemented into their contact center. We scaled up with call center representatives as we grew in sales.
Who did you work with and what was the feedback process like?
The initial communication was with Jesse who is a master craft. Later on we were handled by Eduard who was available to our every needs.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Our subscriber count quadrupled and churn rate went down by more than 50%. In addition we managed to grow our customer LTV by more than double since the beginning.
Describe their project management style, including communication tools and timeliness.
At the beginning communication was on a daily basis via conference calls, then it became weekly calls and now we are having a monthly call with reporting.
What did you find most impressive or unique about this company?
Time to market, out of the box thinking, suggestions and finding the pain points. They take a few of your concerns in terms of managing a company and handling customers and turn them into gold.
Are there any areas for improvement or something they could have done differently?
We are happy with the results.
RATINGS
5.0
"10/10"
Quality
5.0
Service & Deliverables
"A solution tailored to our needs."
Schedule
5.0
On time / deadlines
"No issues."
Cost
5.0
Value / within estimates
"Around the same as other companies but we got results which translated into more sales and more income."
Willing to Refer
5.0
NPS
"Very likely and we do refer.
Lead Follow-Up Services for Tape & Label Dispenser Mfr
Call Center Services
$10,000 to $49,999
Apr. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Our scope of work was not originally part of their core business, yet they agreed to partner with us on this project."
Sep 6, 2022
President, Tape & Label Dispenser Manufacturer
Anonymous
Verified
Manufacturing
Addison, Texas
11-50 Employees
Online Review
Verified
Loop Contact Solutions provides lead follow-up services to a tape and label dispenser manufacturer. They contact the customers on the provided list of leads and book appointments on behalf of the client.
Loop Contact Solutions helps the client get more chances to land an order by calling the leads right after the event. As a result, the client has reached a 20% call transfer rate from their most recent expo. Moreover, the client appreciates the vendor's flexibility and weekly communication.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Our company manufactures and distributes worldwide Tape and Label Dispensers; I am their President.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Loop Contact Solutions, and what were your goals??
We attend 15+ expos every year, our big challenge was a timely follow up to all the leads generated at the expos. We hired Loop Contact Solutions to do exactly that.
SOLUTION
How did you select this vendor and what were the deciding factors?
We interviewed several service providers, LCS was the one that presented the most appealing option for us (in terms of process, timeline, pricing, flexibility)
Describe the project in detail and walk through their service package, including any calling tools used.
LCS receives the list of leads generated at each show they call on our behalf and transfer the call and/ or schedule appointments for us to discuss in more detail with the potential customer.
Who did you work with and what was the feedback process like?
Their CEO, Jessie
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
The outcome is what we have anticipated, if we call leads right after the expos we will have more chances to land an order; with the most recent expos, we have reached a 20+% trsnafer rate.
Describe their project management style, including communication tools and timeliness.
We have weekly calls to review and adjust.
What did you find most impressive or unique about this company?
Their flexibility; Our scope of work was not originally part of their core business, yet they agreed to partner with us on this project.
Are there any areas for improvement or something they could have done differently?
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